Free Trial scamof Renuvue cream

Aisling20

Hi Ive been scammed by applying for a free trial of face cream which was €3, Instead they charged a full months supply to my credit card and I cannot find the company name to try and reclaim this money. The product was Renuvue face cream just wondering if anyone else has been caught and if they had any success reclaiming money

Mollyd90

Aisling20 wrote: »

Hi Ive been scammed by applying for a free trial of face cream which was €3, Instead they charged a full months supply to my credit card and I cannot find the company name to try and reclaim this money. The product was Renuvue face cream just wondering if anyone else has been caught and if they had any success reclaiming money

If you have no luck with company. Try doing a query with bank. The company will have to provide proof that you signed up for a months supply

Victor

Contact your credit card issuer and raise a fraud complaint.

How certain are you that it is fraud and not that you didn't read the terms and conditions?

Aisling20

I am 100% certain that it is a scam and since I noticed the withdrawal I have researched and found lots of evidence of others in Uk and USA who have been scammed in the same manner. I have contacted my credit card company and raise a fraud complaint. The issue is trying to recalaim the money if I dont have the address of the billing company.

lukesmom

Aisling20 wrote: »

I am 100% certain that it is a scam and since I noticed the withdrawal I have researched and found lots of evidence of others in Uk and USA who have been scammed in the same manner. I have contacted my credit card company and raise a fraud complaint. The issue is trying to recalaim the money if I dont have the address of the billing company.

Why did you give a company you don't know or trust your credit card details in return for a sample?

rubadub

While searching renuvue I found this site

http://bestreducewrinkles.com/renuvue-cream/

which then linked to this.

http://www.puressancetrial.com/newformula/#tid#

Try PureSsance absolutely free, just pay a small shipping and handling fee. Your credit card will be charged shipping & handling for a 1 Month Supply of PureSsance. You will have 14 days from your original order date to decide if PureSsance is right for you. If you are enjoying PureSsance do nothing and at the end of your 14 day trial period you will be charged the low rate of only $74.95 for the bottle you received. Approximately 30 days from your original purchase date and every 30 days thereafter you will be sent another 1 month supply of PureSsance and your credit card on file will be billed for $74.95 plus shipping and handling. Charges will appear on your credit card as "PUR ESSANCE 1-650-9891209" Membership in the maintenance program may be cancelled at any time by calling customer service at 1-800-858-0792 (USA) or 0-800-098-8517 (UK).
These statements have not been evaluated by the Food and Drug Administration or any government agency.This product is not intended to diagnose, treat, cure, or prevent disease.
The individuals in this advertisement experienced extraordinary results. As individuals differ, so will results.

Billing Services provided by: Bluebreath Investments Limited, Karava 2, Ergates, 2643 Nicosia, Cyprus, 1-650-989-1209.
All prices are in USD, unless noted otherwise.

Aisling20

Yes the problem is that what happens by the time you get you order if is already 14 from your original order date which is how you are caught

Beano

Aisling20 wrote: »

Yes the problem is that what happens by the time you get you order if is already 14 from your original order date which is how you are caught

so you were aware of these terms and conditions before you gave them your credit card details?

Aisling20

No there were no terms and conditions shown , Ive found this out by various articles and replies from others caught since this happened

ducks41

Hi Aisling20 I too got scammed I ordered the face cream and the eye cream on the 14th of august and still have not received either of them and I am now out of pocket by 190.00 euro plus the 6 euro for post and packaging I have searched different sites to try and find the company to no avail I have returned an email to the support team to inform them of this and I haven't even heard back from them that was over a week ago I feel like an idiot that I let this happen to me as I very seldom order anything online and I'm certain I won't be again so people out there beware of this scam please

Aisling20

HI Ducks41
I go a reply from support Renuvue yesterday. Was that the product you received. ifso I have the cancellation number to call nd the terms nd conditions which werent shown when I ordered. Anyway whatever ptoduct u got you need to email and ring them tO say CANCEL MY MEMBERSHIP/SUBSCRIPTION otherwise they can take money next month too. once you send proof of trying to cancel your bank will be able to push back on ny further withdrawal . let me know if you want Renuvue number.

ducks41

Hi Aisling20 thanks for replying and yes I would love the number please, thank you

debabyjesus

ducks41 wrote: »

I feel like an idiot that I let this happen to me as I very seldom order anything online and I'm certain I won't be again so people out there beware of this scam please

I've bought literally hundreds of things online yet I've never been scammed? So the problem isn't with buying things online.

Aisling20

Hi Ducks41 , the number is 0031202410224

Good Luck

agreg

Any help, being scammed by an online anti aging cream product by the name of renuvue. package came from Hong Kong. I need to cancel what is now a subscription which I have falsely signed up for.

Aisling20

Hi Agreg
1. Email the company, you will have an email from them when you signed up, if you cant find it , I have it and tell them you wish to cancel all subscriptions/membership for Renuvue products. Say that you are sending back the product and if they have debited your account request a refund of that money.
2. ALSO call the cancellation number I gave above and repeat the same , cancelling subscription/membership.
3. I did all this and contracted my bank and requested they ask for a a claim back from the company.
4. Send back the product to the company address, it is in Netherlands, it is under the terms and conditions. Send it by registered post so that you can track it. Email company again saying you have done this and again request your refund.

I have done all above and I have been refund the €89.99 into my accout so it is possible to get your money back, although I dont know if it is because the bank requested it or because I did. I must check with them .
Let me know if you need any other info

magie123

Aisling20 wrote: »

Hi Ducks41 , the number is 0031202410224

Good Luck

Hi would that be the number to ring them from ireland

magie123

Aisling20 wrote: »

Hi Agreg
1. Email the company, you will have an email from them when you signed up, if you cant find it , I have it and tell them you wish to cancel all subscriptions/membership for Renuvue products. Say that you are sending back the product and if they have debited your account request a refund of that money.
2. ALSO call the cancellation number I gave above and repeat the same , cancelling subscription/membership.
3. I did all this and contracted my bank and requested they ask for a a claim back from the company.
4. Send back the product to the company address, it is in Netherlands, it is under the terms and conditions. Send it by registered post so that you can track it. Email company again saying you have done this and again request your refund.

I have done all above and I have been refund the €89.99 into my accout so it is possible to get your money back, although I dont know if it is because the bank requested it or because I did. I must check with them .
Let me know if you need any other info

Hi would you have there addresss, they scamed me too and cant make contact with them,

Aisling20

Hi yes that is the number to call from Ireland. You just leave a message on the cancellation line.

I dont have the address that I sent it back to , but if I remember correctly it is under the terms and conditions on a website probably the Renuvue one listed below. You have to trawl down the list to find it hidden there, if you cant find it , let me know and I will check again.

renuvueskin.com/v1/c/en/

magie123

Aisling20 wrote: »

Hi yes that is the number to call from Ireland. You just leave a message on the cancellation line.

I dont have the address that I sent it back to , but if I remember correctly it is under the terms and conditions on a website probably the Renuvue one listed below. You have to trawl down the list to find it hidden there, if you cant find it , let me know and I will check again.

renuvueskin.com/v1/c/en/

Thanks I rang that number and went to my bank, they said post it back with a letter aswell, I still cant find the address, I cant find the email they sent me with my customer number will I need that when I post back the cream,

Aisling20

The address is Customer Handling, POSTBUS 6216, 4000HE TIEL Netherlands. I dont know if you will need your customer number, Have you checked your junk and deleted mail.

PEF19

Hi Aisling20, thanks for all your info. You have been more helpful than my bank.
Yesterday I posted a copy of the email I sent to the Renuvue support email address cancelling my subscription to the Charge Back Dept of my bank to stop any future transactions. My bank does not seem to be willing to try and recoup any monies from this company as I willingly gave them my credit card details even if I unknowingly signed up for a monthly subscription. Are you suggesting that if I call the company to cancel my subscription and return the products to the address you have supplied with a letter requesting a refund that I may get a refund? Did you fill in any special customs form with An Post/Fed Ex etc for transport of liquids in Europe?
How much support did you get from your bank? Maybe they are less supportive to me as the amount I have lost is much more then you may have. I wanted to cancel my card but the bank said that basically I couldn't as the 'company' are not legally in the wrong 'yet' and have the right to debit my money until they received notification of my wish to cancel my subscription.

Aisling20

Hi PEF19 first thing I did was cancel my card , although my Building Society said that Renuvue could still push through a charge on t he new card as I had given them permission as such by signing up to a subscription. I can only say what I did which got me a refund and I think it was what I did rather than my bank. I phoned the cancellation line , the number I gave twice to cancel my order. YOU MUST DO THIS . And I email the company frequently, requesting that they cancel my subscription and saying that I was returning the product and requesting a refund. I went to the Post Office and sent it registered post and tracked it and emailed them again when I knew it had arrived and again requested a refund. I dont know what worked but I got a refund. I had only 1 months supply so maybe I was lucky to catch it in time. But I suggest you do all that and retun anything they send you and basically phone and email until you get some answers. I sent proof of postage and all email correspondence to my Bank charge back dept.
Lets know how you get on . Good luck. I wonder if any of the other two people on this site who were scammed have been sucessfull in achieving a refund

PEF19

Thanks Aisling20, I will take your advice and let you know how I get on. Any money back is a bonus. Still can't believe I was such a sucker for this scam, thanks again.

PEF19

Hi Aisling20
Got a email Response from RejuvES and Renuvue Customer Service after numerous emails and phone calls to cancellation line.
I had returned items by registered post (products should have arrived yesterday) prior to receiving this email so I should get refund for 2/6 products and may get 50%refund on the other four once I email with 14 days. See email below. My first order was placed 15th August and second 'subscription' charged 14th sept so will only get October refunded, better than nothing. Thanks for your advice.

'We have received and processed your request to cancel the RejuvES Auto-Ship program. You will no longer be receiving our products each month.
Please remember when you placed your order, you agreed to the terms and conditions as stated on our website. The terms and conditions state that if you do not cancel you are required to pay for your order after a trial period of 14 days and if you would like a refund you must return the product within 30 days of ordering. If you can meet these conditions you will receive a refund after payment is processed. Without exception, we are not able to refund products received after 30 days of the initial order date.

We do however, recognize that it can be difficult and costly to return items ordered online, and that you may have already used a substantial portion of the product. In consideration of this, we will offer you a 50% discount to keep the order without the requirement of returning it. If you agree to this, you will pay just $50 for your order of RejuvES. If you would prefer to take advantage of this convenient option, simply respond by email within 14 days of your original order, stating you would like to use the 50% discount.

If you prefer to return your order please ensure we receive it within 30 days of your initial order. If we do not receive it within this time, we will not be able to offer you a refund or ship the product back to you. Please note that your payment will automatically be taken on day 14, but this will be refunded if we receive the product within the 30 day limit. In order to identify you correctly please include your name and address including postcode, and your email address in the envelope. We strongly urge you to use a recorded delivery service so that you have confirmation of timely delivery.

Write all this on the outside of the envelope and send it back to:
CUSTOMER SUPPORTPOSTBUS 62164000HE TIELNETHERLANDS

If you require further assistance, please reply to this email ensuring the ticket number is included in the subject line.'

Aususer

Hi everyone, is there anyone from Australia that has been caught by this scam? For the telephone number provided below, do you just add your own country code to the front? Also the website address renuvueskin.com is returning "Forbidden: access is denied".

I have been a regularly on-line purchaser for many years and this is the first problem I've had. I did not receive any email response to the original trial and consequently have no details of how to track down/locate/contact the company. Mine is being sent from Taiwan. My bank has only been able to advise that "Cosmetics Stores" is the one billing my Mastercard. Of course when you google this you don't get what you're looking for.

A couple of people have mentioned that they have sent emails. Can you please give me the email address, I couldn't see it below, only the postal address. Does the organisation for the postal address in the Netherlands actually have a name?

Also, is anyone receiving other products aside from Renuvue that they don't want? I am also receiving "Ageless Under Eye Serum" and I know I never signed up for that one. It's coming from Hong Kong and the packaging is almost the same as the Renuvue. Neither has any details on/inside the packaging that allows you to identify the sender.

Thank you.

PEF19

Hi Aususer,
I replied to the email address they sent me as confirmation when processing my order.
For some reason I cannot post the email address on Boards.ie as I am getting an error message 'You cannot post with images, URLs or attachments because you are a new user'
The email address is support(@)renuvueskin.com and support(@)rejuvesseeye.com. I hope you understand what I mean. Put your order reference number from the email they sent you in the information bar. My products were posted from both Hongkong and The Netherlands. I eventually got a full refund for 3 months (6 products) although my bank has advised refund for 4 of the products my be challenged as they were returned after the 30days limit. My advice is to email immediately to cancel your subscription. You may have to do this a number of times until you get a reply. Save all communication and send evidence to your bank. I repackaged my products and emailed and phoned Renuvue customer support/cancellation line 0031202410224 (same number from Australia) informing them I was cancelling my subscription that I unwittingly signed up for and was returning their products unopened back to them by registered post to CUSTOMER SUPPORT POSTBUS 6216 4000HE TIEL NETHERLANDS. Make sure you discuss with your postmaster that you require evidence of proof of RECEIPT in addition to proof of delivery, ie you will need this for your bank. The address is a PO Box in a post office somewhere in the Netherlands and I received at least 3 emails saying they had not received my package when I had evidence that they still had not picked it up. I repeatedly emailed them to visit the postbox and retrieve the package. When they did eventually sign for the package my postal service emailed me the 'scrawl it certainly was not an identifiable' signature and I passed it onto my bank and it was sufficient for the bank to refund me. My bank was not immediately helpful as they are honour bound to abide by the rules of Visa International, it seems they are more supportive of this 'company' as we didn't read the T&C but keep in close contact with them and send all the communication you have. Keep hounding Renuvue by email and leaving messages on the cancellation line. It may take a lot of effort over the next month. But eventually worked for me......so far. Despite my frustration with this company I acknowledged I had made a mistake and was always polite but insistent in the emails and phone calls. Best of luck

Aususer

Thank you PEF19 for your help. Sorry you had to go through all that in order to be able to give me that information.

Linda2linda

Hi I have also been scamed by this company they have taken 16 euro first from my account and now today they have taken 2 lots of 178 euro from my account. I have emailed them to cancel my order and also went to the bank they cancelled my card and give me new card but they were still able to take from my account. I have emailed them numerous times. They have cleared my account today by taken 356 euro after the bank said they can't take anymore money since my card has been cancelled. The bank told me they don't know if I get get my money back. This is a disgrace that this company can do This. Help please.

PEF19

Hi Linda2linda, how many products have u received? If you have recently received any products I suggest you return them unopened by registered delivery mail to the PO Box. See my previous email. If returned within 30 days they will refund. You need to keep emailing and caĺling the 'company' and send copies to your bank. Keep regular contact with your bank also. As you unwittingly broke their T&C your credit card company may have difficulty retrieving a refund for any products received prior to the 30 days grace (initial products had to be returned within 14 days which catches everybody out). I eventually got a full refund (2 months since I realised the scam) I returned ALL unopened products and then I probably broke them down from the number of emails and phone calls to the 'customer' line. While this business is less than transparent we didn't read or look for the T&C so in the rules of Visa International (in my case) they have in theory done nothing wrong so in your emails you may need to be gracious and hope they have some sort of conscience. Good luck

zaphria1

Please help I ordered this cream renuvue which damaged my face, I was charged 2 seperate payments of 8 euro on the 13th February and today they took out 2 payments of 178.00 and wiped out my account, I don't have the emails I was sent or the original package in or the address to send it back, I've cancelled my card but am now extremely worried they can continue to take the money from my account, I don't know what to do.

PEF19

Dear Zaphria1,
sorry i didn't open or use any of my products so can't comment on quality of products. The email addresses I used was support @ rejuvesseeye.com and support @ Renuvue-skin.com. You need to email clearly stating you cancel your subscription or they will continue to charge payments to your card. Send any unused products to the PO Box in my previous email. Contact your bank and document any contact with this company and send copies of all communication to your bank. Also phone their customer line, leave a message saying you wish to cancel your subscription and if you receive anymore products, return them unopened to the PO Box in The Netherlands. Good luck
Please note: Board.ie will not let new users use the @ sign in emails, so I hope you understand what I mean

zaphria1

Thanks so much for responding, I bought the cream from a pop up stupid I know so I don't know what the company is and I've deleted the emails

zaphria1

I called the number you supplied and gave my details confirming that I wished to cancel my subscription they also gave out a web site address which I went to and did a quick cancel but don't know for sure if it was the right site, extremely stressed and don't know what to do!

PEF19

hi Zaphria1,
Try the emails above. The company name on my credit card receipt changed each month so it would have been impossible to track them down but eventually I got a reply.

PEF19

hi Zaphria 1,
You will need the support of your bank. They have the legal right to authorise payments from your account unless they have evidence that you have canceled your subscription. So send them proof of emails sent.

zaphria1

Thanks so much my bank said as much, will email now, thank you.

Reveries

Hi PEF19 and Aisling20, my sister has just been scammed for two lots of €178. I see you have called Renuvue customer support/cancellation line 0031202410224 -she is afraid to do so from her Meteor phone (no landline) - do you know what the calls cost roughly (per minute) - she doesn't want a huge phone bill on top of it all. Did you close your accounts altogether, the bank told her the company could not refund her if she closed her account and they just cancelled her card and reordered one for her. She ordered the eye cream for €8 as well as agreeing the postage on the other cream. She has received one of each from different postal addresses and has been charged €178 twice on her account at the end of February, less than 30 days from ordering. She only got her statement today! She has already sent emails but not called the company yet due to being afraid of the cost. Any help appreciated. Thanks girls for being so helpful on this thread.

Aisling20

Hi Reveries, your sister must call customer helpline and cancel her membership/subscription. This is really important , she will be just leaving a message on the line, you dont actually get to speak to anyone . I think whatever it costs her will be worth it rather than another deduction from her bank account if they say she hasnt cancelled. What doesnt she use a public phone box either . No I did not cancel my account there was no need. If your sister reads all the previous emails she will be able to reclaim some money , keep emailing your cancellation and send all documentation to her bank. Send back everything by registered post and email telling them it has been returned . She has caught it early so Im sure she will be refunded . Even thought they came from different addresses it is probably the same company. Good luck

Reveries

Thanks Aisling for your help, her return address on he items were as follows:

Exchange Office
SPIFIN1152P
8010 Zurich
Mulligen
Switzerland.

& EXCHANGE OFFICE
SPIEIB1162P
8010 Zurich
Mulligen
Switzerland

and she nearly sent the two creams back separately yesterday to these addresses but didn't as she panicked if this was the right address. She just rang me to say she got a reply email informing her to return them to the Netherlands address just now. Really hope she gets her refund, she has never bought anything online before and is so annoyed about it. €356 is a sickening amount to be scammed for! She is going to send them by registered post today to the Netherlands address. Its just over the 30 days since her order, she hadn't opened the packages although she received them almost two weeks ago (she thinks)- someone accepted them for her at work (her postman drops them there as she has a remote address!). The two €178 amounts came out of her account at the end of February - She ordered bank statements to check all was ok but just got them yesterday - hopefully she's still ok for full refund! She so needs to set up mobile and internet banking! Thanks again for your help and prompt reply earlier today :-)

Reveries

Hi Aisling and PEF19

Thought it was all working out but the post office won't under the terms and conditions of International post take the cream from my sister to post! YOu have to state the value and declare the contents to post it back to the Netherlands. She was about to go to DHL which are charging €65.51 from Galway to Netherlands but they cannot deliver to a PO BOX. How did you manage to send it by international registered post???

Aisling20

Hiya , I just put mine in an envelope and sent it registered post, Is international registered post differant? I had no problems with the PO , Im not sure if they asked for the value or what I was posting , it was a while ago , Certainly dont go DHL

zaphria1

Hi all after countless emails and phone calls I have just received this email please note that it has not been 30 days since I ordered but its better than nothing I suppose, thanks so much for all your help girls!

Thank you for your email.

Please remember when you placed your order, you agreed to the terms and conditions as stated on our website. The terms and conditions state that if you do not cancel you are required to pay for your order after a trial period of 14 days and if you would like a refund you must return the product within 30 days of ordering. If you can meet these conditions you will receive a refund after payment is processed. Without exception, we are not able to refund products received after 30 days of the initial order date.

We do however, recognize that it can be difficult and costly to return items ordered online, and that you may have already used a substantial portion of the product. In consideration of this, we will offer you a 30% discount to keep the order without the requirement of returning it. If you would prefer to take advantage of this convenient option, simply respond by email within 14 days of your original order, stating you would like to use the 30% discount.

Sincerely,
Renuvue and RejuvES Customer Service

Aisling20

Hi Zaphria1, they always send this email, I actually thought on their terms and conditions it said 50% reduction but I might be wrong about that . Anyway the reason they send the email is because they know its the easier option for people to take rather than sending back the products. But I think that if you want a full refund you might get that if you send back the creams like I did. But its up to you . I didnt want to use the cream after I knew it was a scam I didnt trust putting it on my face so I would paying for something I was going to throw in the bin anyway and I didnt want to give them the satisfaction of ripping me off either.

zaphria1

Hi aisling20, I thought about it before replying to the email and decided to look for a full refund as I had already sent the creams back by tracked post within the 30 day limit as per their terms and conditions, I was quite insistant in the email and stated yet again how it damaged my skin, I found it just infuriating that the first time I had received any contact from them was day 31 coincidence I think not given their whole 30 day policy. Fingers crossed I will get a full refund. Thanks so much for all your help I will keep you posted.

PEF19

Hi Reveries,
I didn't have any problems returning my items. An Post can only cover the cost of items up to €50 I think, which is less than the cost of the products but I took the risk. Make sure you ask for proof of receipt as well as proof of delivery (better evidence for your bank). Two of my 6 products were refunded directly by the company as they were returned within 30 days. The other 4 products were obtained through my banks charge back department in late November after they received my emails and proof of receipt as evidence. They warned me the company may challenge it so far I am ok and have been very lucky so keep in touch with your bank. Keep emailing the company that you have returned their unused products. They may say they didn't receive them like they did to me, in this case you need to contact An Post customer services who are very helpful. They will contact the PO in the Netherlands and will provide you with proof of who signed for the package. You can then email the company armed with this information. In my case nobody had visited the POBox to pick up the package so I had to remind them to pick it up. If you have a signature (mine was a scrawl) you can post it to your bank by registered mail. Best of luck

zaphria1

Hi all, just to let you know that having sent a reply insisting I get a full refund and refusing the 30% discount they offered me I received a reply this morning which reads as follows:

Please send us a copy of the shipping documents, waybill, postage receipts or any other supportive documents and we will promptly process your refund request.

bree086

Does anyone have the return address for this renuvue iv being scam also thanks ps it came from the netherlands

Reveries

See Extract from PEF19's previous reply below:

"I repackaged my products and emailed and phoned Renuvue customer support/cancellation line 0031202410224 (same number from Australia) informing them I was cancelling my subscription that I unwittingly signed up for and was returning their products unopened back to them by registered post to CUSTOMER SUPPORT POSTBUS 6216 4000HE TIEL NETHERLANDS. Make sure you discuss with your postmaster that you require evidence of proof of RECEIPT in addition to proof of delivery, ie you will need this for your bank. The address is a PO Box in a post office somewhere in the Netherlands and I received at least 3 emails saying they had not received my package when I had evidence that they still had not picked it up. I repeatedly emailed them to visit the postbox and retrieve the package. When they did eventually sign for the package my postal service emailed me the 'scrawl it certainly was not an identifiable' signature and I passed it onto my bank and it was sufficient for the bank to refund me. "

You must phone the Netherlands landline with your customer reference, name address etc - automated answering machine, just be ready to leave all the details! This is most important!

Keep emailing the company styating that you did not see their terms and conditions and that you do not want any of their products and wish to cancel your subscription as were not aware you had agreed to it. State that you are returning the products to them by registered post - only thing is you cannot declare the correct contents on the custom label as the post office don't accept creams, gels or liquids for international post. Ask them in the email to provide you with a return address as this is one way they catch people out! Keep emailing until they do! When you return the products by registered post make sure all your order details are with the items and then email company stating they are returned and let them know what you declared the item was - ie. if you said it was boxes of labels on the envelopes customs label then let them know that! Don't give them an excuse not to collect them from the PO box.

My sister has no reply since she sent her 4 bottles back last week, but read all the post above to maximise your efforts for refunds. You will need to send your own bank a copy of your emails ,your original orders etc and provide a copy of the email you sent to cancel the subscription. Ask your bank to request a chargeback from the company. I will update you when my sister gets a response from the company. Good luck - persevere!

Reveries

To view their terms and conditions on their website you may have to right click on them and open select to open in a new tab.

EXTRACT FROM RENUVUE TERMS AND CONDITIONS

2. CONSENT FOR COLLECTION, USE AND DISCLOSURE
Your use of the Company's site and/or your registration for the Company's products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Company's site. The Company may occasionally update this Privacy Policy. When it does, the Company will update the privacy policy on its website. In addition, the Company will seek a customer's prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. The Company will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, the Company will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order. A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to optout(at symbol)renuvue-skin.com . Please note that, if you do, the Company may suspend its provision of products and services to you. When you unsubscribe, if you fall within the guarantee period for any Company's product and you request a refund, the guarantee will be honoured.

TERMS AND CONDITIONS
If you have chosen to order the product your credit card will be charged onetime for the product cost. The following terms and conditions apply to Customers availing themselves of ordering the Product, and all uses of associated web pages, all interpretations of associated products, disclaimers, any sale of Program-associated products, and any services rendered in association with the Product ("Terms") constitute a binding agreement between you and the Company (the “Terms”).

14 DAY TRIAL
You may elect to try our products for 14 days evaluation. You must pay the shipping in advance and the price of the product will be billed after 14 days if you don’t return the product. Please note prepaid cards do not qualify for 14 day trials. All shipping charges are 10% of the price of your order or as otherwise stated.

Country Currency Full 1 Bottle Price
(or 1 Bottle Trial)
Europe EUR 89.00
United States USD 89.00
Philippines PHP 3995.00
Australia AUD 104.00
Canada CAD 89.00
Singapore SGD 115.00
United Kingdom GBP 89.00
New Zealand NZD 115.00
South Africa ZAR 1002.00


LATEST CONTACT DETAILS TAKEN FROM THEIR TERMS AND CONDITIONS & ADVICE BELOW

TEL: 00 31 20 241 0224, ADDRESS: Customer Handling, POSTBUS 6216, 4000HE TIEL, NETHERLANDS.

Make sure to call the number and leave a message to cancel your subscription and send email to optout(at symbol)renuvue-skin.com and send copy to support(at symbol)renuvue-skin.com to confirm your cancellation and request your refund. Send copies of all to your bank and cancel your card and get a new card issued. Request your bank to do a chargeback to the company. Put everything in writing/emails.

PS: I cannot use the at symbol as I am still considered a new user by boards.ie

bree086

please does anyone have an address for this company i have being scammed also