Apple, work from home support job

Maidenname

Hello,
Anyone on here have one of these jobs?
Just wondering about it,
what's the money like?
What's the interview/s like?
If you had much experience of support work before hand?
Also what the training was like once hired?
If you'd recommend it basically :-)
How you find working from home?
What's the hours (if shift work is available/expected)
Thanks in advance.
Sorry just realised I had a lot of questions!

Aeternum

I'm in the middle of an interview process for the job at the moment. Received an email asking if I was interested in the position along with a list of requirements (internet speed, private area etc). I replied saying I was interested and they then arranged an online questionnaire style interview. It was weird as I was recorded while answering questions over a skype kind of app but there was no one on the other side.
A week after doing my technical questionnaire interview I received an e-mail scheduling a phone interview for tomorrow morning! Fingers crossed.

Pay seems decent, 23000 a year and that rises to 26000 after your probation period. Health insurance, pension plan and staff discounts. I've heard the job is quite intense but I'm used to working in a Customer Service role face to face so looking forward to having a break from them being able to throw stuff at you :pac:

Boaty

Just curious what internet speeds do they want you to have?
What do they define as a private area? As in a room in your house or where your house is?

Maidenname

Good luck with the interview, please let me know how it goes. Since I posted this thread, I had also done the online tech assessment. Haven't heard anything since. I didn't enjoy it though, was rotten looking at myself talking!

Maidenname

Sorry forgot to add, 2mbs download & .5mbs upload hardwired connection. Plus dedicated phone line.

Greenmachine

Aeternum wrote: »

I'm in the middle of an interview process for the job at the moment. Received an email asking if I was interested in the position along with a list of requirements (internet speed, private area etc). I replied saying I was interested and they then arranged an online questionnaire style interview. It was weird as I was recorded while answering questions over a skype kind of app but there was no one on the other side.
A week after doing my technical questionnaire interview I received an e-mail scheduling a phone interview for tomorrow morning! Fingers crossed.

Pay seems decent, 23000 a year and that rises to 26000 after your probation period. Health insurance, pension plan and staff discounts. I've heard the job is quite intense but I'm used to working in a Customer Service role face to face so looking forward to having a break from them being able to throw stuff at you :pac:

Hi just wondering when you applied for the position. I applied about 2 weeks ago and I still have my fingers crossed that they will contact me.

Maidenname

I applied on the 7th & got email on the 11th to arrange the tech assessment.

Greenmachine

Maidenname wrote: »

I applied on the 7th & got email on the 11th to arrange the tech assessment.

Did you fill in your online profile. Or just submit your CV and covering letter.

shruikan2553

What kind of questions did they ask in the technical interview? My girlfriend is waiting to hear back after she applied.

Maidenname

Filled in online form & uploaded cv.

Online tech assessment questions were varied, a lot of;
some one has trouble sending texts, name 3 things you would try/do?
A customer reports blank screen but can hear everything on computer operating normally, list 3 things you would try.
List 3 things that affect wifi?
What is RAM?
What is difference between ram and hdd?
Name 3 smart phone os's?

There was 33 questions, I felt I answered some well and embarrassingly couldn't answer 3 at all. But from what I read on 'glass door', apple are looking for more than knowledge, but also your approach to problems/being enthusiastic etc

Aeternum

I actually didn't apply for the specific job as far as I recall, I just uploaded my CV and and information to the Apple Jobs section of their site with my Apple ID. Then on the 8th of May I received a phone call from their recruiter. Just sitting here waiting for my phone interview now, hoping it will focus more on customer service than technical knowledge because I don't think I will be fit for any more technical questions after being asked to name three data or numerical analysis programs! I honestly had no clue :eek:

I found the rest of the tech questions okay, there was role-play style ones about customers contacting you with basic enough issues and then there was simple ones like name three apple products with a touch screen :rolleyes:. Yeah the internet speeds are actually quite low so I would be surprised if many people didn't have sufficient internet!

GotTheTshirt

Good luck with your interviews folks, could someone post a link for applications please. Tyty

CasioKid

Are you guys applying through normal At home advisor position or College AHA positions?

Qualitymark

What kind of hours does this involve? What kind of other conditions?

Aeternum

GotTheTshirt wrote: »

Good luck with your interviews folks, could someone post a link for applications please. Tyty

I just registered my details with the Apple Jobs site: https://www.apple.com/jobs/ie/index.html

CasioKid wrote: »

Are you guys applying through normal At home advisor position or College AHA positions?

I applied through normal position

Qualitymark wrote: »

What kind of hours does this involve? What kind of other conditions?

Full time hours and overtime if required during busy periods. What do you mean by conditions? There were requirements regarding internet speed and phone lines if that's what you mean?


So my interview went great today guys! He was an absolutely lovely fella and he told me at the end that he was more than happy to put me through to the next..and FINAL stages :cool:. Had to fill out a background check form online which takes two weeks to process, and I have a final Skype interview with a manager tomorrow! Hopefully will fly though these last bits. Training starts on the 23rd June and there's another date in July (think it's the 25th).

Maidenname

Well done you & thanks a mill for the update.
Was it more customer or technical today (just curious)
Thanks again

Aeternum

Maidenname wrote: »

Well done you & thanks a mill for the update.
Was it more customer or technical today (just curious)
Thanks again

Definitely more customer focused with a few role playing style questions but nothing harder than the tech assessment anyway!

Qualitymark

Aeternum wrote: »

I just registered my details with the Apple Jobs site: https://www.apple.com/jobs/ie/index.html



I applied through normal position



Full time hours and overtime if required during busy periods. What do you mean by conditions? There were requirements regarding internet speed and phone lines if that's what you mean?


So my interview went great today guys! He was an absolutely lovely fella and he told me at the end that he was more than happy to put me through to the next..and FINAL stages :cool:. Had to fill out a background check form online which takes two weeks to process, and I have a final Skype interview with a manager tomorrow! Hopefully will fly though these last bits. Training starts on the 23rd June and there's another date in July (think it's the 25th).

Congratulations, well done.

By conditions I meant things like hours, what rate overtime is paid at, sick pay, holidays, pension when you're staffed, that kind of thing.

Aeternum

Qualitymark wrote: »

Congratulations, well done.

By conditions I meant things like hours, what rate overtime is paid at, sick pay, holidays, pension when you're staffed, that kind of thing.

To be honest I'm not 100% sure about a lot of that info. There is a pension plan of some sort and medical insurance. Hours can vary with the company's demand so I haven't been told everything but I was told I would probably be doing 4 week days and 1 day on the weekend. Shifts can be anytime between 8 in morning to 8 in evening as far as I know but at busy periods night work might be required. If I get any more info during the interview tomorrow I'll post it here!:)

kensutz

There's no night time work in Apple even during the busy periods. The latest finish is 8:15. You'll be assigned 8hrs 15mins shifts *5 for the week. Pensions are available to sign up to once you're permanent.

Maidenname

What's the earliest start time?
What's the o/t rate?
Is there a shift allowance?

kensutz

Maidenname wrote: »

What's the earliest start time?
What's the o/t rate?
Is there a shift allowance?

8 am start, no shift allowance as there's no shift rotations as such

Maidenname

Thanks for the speedy reply.
What's the o/t rate, is the o/t often?
Is it expected/available?
I assume weekend days are flat rate if they are calling it out as part of the working week. What rate are bank holidays paid then?
I take it you do one of these jobs (or have done) how do you find working at home?
Is there a high attrition rate?

Aeternum

kensutz wrote: »

There's no night time work in Apple even during the busy periods. The latest finish is 8:15. You'll be assigned 8hrs 15mins shifts *5 for the week. Pensions are available to sign up to once you're permanent.

Oops I thought I heard something about night shifts somewhere, my bad

kensutz

No night shifts unless it's manufacturing In terms of wanting to know more it's probably best to fire me a PM.

BallygowanGirl

I had passed the technical interview and the recruiter said he would get back to me soon. Its over a week and a half now and i've heard nothing back about a follow up interview or anything. Should I be worried?

Aeternum

Okay so I think that went well! She was really lovely and said I should hear back within ten days! eeeeeeekk

Maidenname

Aeternum wrote: »

Okay so I think that went well! She was really lovely and said I should hear back within ten days! eeeeeeekk

Well done & fingers crossed!

darraghking22

Hi guys. Just thought I'd add my two cents. See if you guys have any idea what kinda schedule apple work on.

So I'm a student in GMIT doing comouter engineering. I fix computers and iphone screens and do web design to get through college)
Apple came in to give a talk about these part time AHA positions.
I applied about 2 months ago, heard from them on Tuesday, invited for digital interview via hirevue which I did today. (Technical assessment I presume) went really well, all the questions were really easy.

Sooo. ...
my question is, how long do they take to get back to you?
How many interviews am I to look forward to?

Anyone here actually get a job from them yet?

Thanks in advance

Maidenname

I did the tech assessment Thursday of last week & I got an email on Tuesday requesting my cv and an email on Wednesday setting up a telephone interview with HR for yesterday.
Immediately after yesterday's interview I was mailed an invite for a Skype interview with the hiring manager & a background check thingy. Moves fairly fast.....

darraghking22

Maidenname wrote: »

I did the tech assessment Thursday of last week & I got an email on Tuesday requesting my cv and an email on Wednesday setting up a telephone interview with HR for yesterday.
Immediately after yesterday's interview I was mailed an invite for a Skype interview with the hiring manager & a background check thingy. Moves fairly fast.....

Thanks for your reply. Wasn't expecting anything so quick but they emailed me today to run a speed test to confirm Internet speed so they could schedule a further interview.
I'm hoping this is the last one.
I'm really excited.
I've read the job can be very stressful and very number/quota driven but I've been a student for too long now and need to get back into the real world.
I'll keep posting about progress. Fingers crossed you guys

GotTheTshirt

darraghking22 wrote: »

I'll keep posting about progress. Fingers crossed you guys

Good luck with it !

Do they have part time positions available? I'm a 'mature' IT student and this would be ideal. If so what type of hours are required and rates of pay?
You might not know yet but said I'll ask anyway!

kensutz

GotTheTshirt wrote: »

Good luck with it !

Do they have part time positions available? I'm a 'mature' IT student and this would be ideal. If so what type of hours are required and rates of pay?
You might not know yet but said I'll ask anyway!

Nope, no part time hours available unfortunately.

shruikan2553

GotTheTshirt wrote: »

Good luck with it !

Do they have part time positions available? I'm a 'mature' IT student and this would be ideal. If so what type of hours are required and rates of pay?
You might not know yet but said I'll ask anyway!

They have some jobs aimed at students in college. They are part time during the college year but I think they only take people from some colleges.

Greenmachine

Maidenname wrote: »

I did the tech assessment Thursday of last week & I got an email on Tuesday requesting my cv and an email on Wednesday setting up a telephone interview with HR for yesterday.
Immediately after yesterday's interview I was mailed an invite for a Skype interview with the hiring manager & a background check thingy. Moves fairly fast.....

Tech assesment without submitting a CV. Whole process seems confusing. Different people being interviewed and assessed in completely different ways.

CasioKid

Greenmachine wrote: »

Tech assesment without submitting a CV. Whole process seems confusing. Different people being interviewed and assessed in completely different ways.

Theres probably different recruiters for each region which would cause people to be interviewed/assessed in different ways, but it looks pretty generalised from what others are saying As in Tech Assessment, Phone Interview and final Skype interview.

My process is the same as darraghs. I completed my tech assessment and my recruiter got back to me and he said he would get back to me soon, so I hope to get an email for interviews next week.

darraghking22

GotTheTshirt wrote: »

Good luck with it !

Do they have part time positions available? I'm a 'mature' IT student and this would be ideal. If so what type of hours are required and rates of pay?
You might not know yet but said I'll ask anyway!

I'm an 'immature' student myself. Studying computer and electronic engineering. I fix pics and macs and iPhones in my spare time.

The position I'm up for is part time iOS support AHA
I applied for the student AHA listing. They spoke at GMIT a month or two ago and said we would work full time during summer months and the part time flexible around college hours.

Not sure if they have any more openings for student AHA But keep an eye out on Apple. Com/jobs that's where I applied

I'll let you know any more info I get.

the whole year inn

So it 23k before tax?Im in Mayo would that affect if I select Galway?I m thinking about going back to college so this could be ideal for me.

Anyone have idea whats the day like,eg is it call after call all day or is there any rest in between?

darraghking22

the whole year inn wrote: »

So it 23k before tax?Im in Mayo would that affect if I select Galway?I m thinking about going back to college so this could be ideal for me.

Anyone have idea whats the day like,eg is it call after call all day or is there any rest in between?

not 100% on the pay if its before or after tax, but my guess would be that its before.

heres a link to another listing they've recently added. (dont think it was there two days ago)
https://jobs.apple.com/ie/search?#&ss=AHA&t=0&so=&lo=0*IRL&pN=0&openJobId=30578881

Technophobia

I have worked from home for Amazon and would love this!

Anyone know if its happening in Cork? We trained ourselves from home. If I applied for the Limerick job, would I have to go there everyday for training?

CasioKid

Technophobia wrote: »

I have worked from home for Amazon and would love this!

Anyone know if its happening in Cork? We trained ourselves from home. If I applied for the Limerick job, would I have to go there everyday for training?

As far as I know training is from home too

Technophobia

Ooh I think I will apply for the Limerick one. It cant hurt I suppose!!

Cheers!

FarOn

Hopefully hear something back soon applied this day last week.

Qualitymark

So nary a word yet on conditions of work - what union represents outlying tech employees?

BallygowanGirl

Qualitymark wrote: »

So nary a word yet on conditions of work - what union represents outlying tech employees?

what do you mean by conditions?

I'm not an employee but what I gathered from the job listing was You work from your home, you need an ergonomic chair and desk , they supply you with equipment. you are working 39 hours a week full time, full health insurance after 6 months, the job listing says you need a high stress tolerance and speaking to a few AHAs they said it can be stressful and intense at times

Qualitymark

BallygowanGirl wrote: »

what do you mean by conditions?

I'm not an employee but what I gathered from the job listing was You work from your home, you need an ergonomic chair and desk , they supply you with equipment. you are working 39 hours a week full time, full health insurance after 6 months, the job listing says you need a high stress tolerance and speaking to a few AHAs they said it can be stressful and intense at times

The usual things you get as an employee: sick pay, PAYE/PRSI with employer paying contribution, holidays, pension payments, that sort of thing.

Surely under the terms of the Act you are an employee: if you're required to be at your desk at specific times and carry out instructions, doesn't that make you an employee?

kensutz

Qualitymark wrote: »

The usual things you get as an employee: sick pay, PAYE/PRSI with employer paying contribution, holidays, pension payments, that sort of thing.

They're all covered.

Qualitymark

Great - what holidays do you get?

Technophobia

Is there anyone on here in charge of this hiring?

geddylee

There is a person that lives beside me who " works from home" and it has turned him into one lazy ,loud annoying person, I can't get sleep as he comes home late and starts work late,shouting,laughing into his phone.if you are going to work from home,please think of your neighbours!

kaki

Qualitymark wrote: »

So nary a word yet on conditions of work - what union represents outlying tech employees?

T'would be these fellas: http://www.callcentreunion.ie

Disclaimer: Never had to use them myself and am not a member