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Virgin Media Cancellation deals

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Comments

  • Registered Users Posts: 355 ✭✭ levi


    When you speak of using spouses names… presume it doesn’t matter whether share married names?



  • Registered Users Posts: 3,388 ✭✭✭ dubrov


    THe negotiation process seems to be getting easier each year.

    I got onto a customer service agent within 5 minutes and deal done within another 5 minutes with no hard push.

    250Mb Broadband only, 30 for 6 months and 60 for the other 6.

    I am coming off a 9 month for 30 and 3 month for 60 deal and have had similar deals for 5 years plus.



  • Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,007 Mod ✭✭✭✭ Tar.Aldarion


    I rang up and I didn't have to do anything, they just offered me 9 months half price on whatever internet speed I wanted.



  • Registered Users Posts: 275 ✭✭ EarWig


    Could be that people are feeling the pinch and looking to cut back.

    I'm quite happy to give it up this time. For real, so they really better not try my patience.



  • Registered Users Posts: 1,675 ✭✭✭ gypsy79


    Has anyone done this recently. Very much willing give up too

    You agreed to a 16.6% increase. Hardly a bargain



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  • Registered Users Posts: 3,388 ✭✭✭ dubrov




  • Registered Users Posts: 636 ✭✭✭ inigo


    Rang 1800 940 199. Straight to a person. I was out of contract and paying €60 pm. I had to push it a bit but got 9 months @ €45 + 3 months @ €60, 250MB, no landline. Happy with that.



  • Registered Users Posts: 6,227 ✭✭✭ CoBo55


    That's the standard opening offer, 15 off for 9 months you could have done better, at least half price for 6 months would be my aim.



  • Registered Users Posts: 14,948 ✭✭✭✭ Seve OB


    Jaysus just reading some of your dealings over last couple months

    I was well out of contract and paying 72.50 for 240mb broadband, no tv.

    rang to try and get deal my colleague had just got of 70 per month to include tv and a free tele

    got a knob jockey on the phone who wouldn’t offer me any kind of a deal so I asked for cancellation….. he just shouted down phone that people don’t want to pay for anything anymore…. And he cut me off before I could reply

    I couldn’t really cancel before as I only had virgin as fibre option till a few months ago. fibre to the home now available though so I was done with them. it was torture trying to cancel but got there in end.

    Signed up for sky, doubled my speed and got tv thrown in for 50 a month so now I’m getting a better service and saving €300 for the year

    no doubt I’ll be back to Virgin at some stage, don’t mind chopping and changing and nice now I have option of multiple suppliers


    but yet man I got was a prize pr1c& unlike the deals some of you had received


    oh and I did get a call to try and keep me onboard about 10 days ago but whilst he was nice and we chatted, I told him my mind was made up as a result of the rude lad so no idea what kind of offer I would have gotten



  • Registered Users Posts: 446 ✭✭ nuttyboy79


    I was out of contract rang them up 20 minutes on hold 5 minutes talking to the guy I got 500gb broadband and big TV for €90 a month for 9 months. It's the same deal as I got last year so was happy with it.



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  • Registered Users Posts: 1,339 ✭✭✭ johnfás


    Has anyone had any further successes lately? I didn't get very far at all with a discount the week before Christmas (having always got a decent discount for the past 7 years). I issued my cancellation notice for cancellation on 22 January 2023 and hoping to get a call back or try them again. Otherwise we may proceed with cancellation any my wife take out a new account.



  • Registered Users Posts: 3,764 ✭✭✭ Gusser09


    Out of contract now. Paying 75 i think for 500mb broadband. I'll see what i can get. Probably be 6 months at 55 or something. Id take it though.



  • Registered Users Posts: 166 ✭✭ user302243


    You really should be able to get better. We got 9 months at €35 and 3 at €70 for 500mb with one call



  • Registered Users Posts: 275 ✭✭ EarWig


    Don't callback.

    I got a call after 10 days, and three in total. I wasn't interested in even hearing an offer, so I never picked up.



  • Registered Users Posts: 1,165 ✭✭✭ Amouar


    Just called and the best they could offer is 6 months half price and 6 month full price. I accepted the offer for now but might call during the 14 days cooling off period to see if they can offer a better deal.



  • Registered Users Posts: 346 ✭✭ Gmaximum


    Just rang them there, got 250Mbps broadband for €35 for 6 months but my god it's a painful experience being lectured by someone at the end of the phone



  • Registered Users Posts: 1,339 ✭✭✭ johnfás


    I still haven’t had any call back after issuing my cancellation notice. Better work out what to do this week as they are by far the best service in the area for broadband 😂.



  • Registered Users Posts: 6,227 ✭✭✭ CoBo55


    Let it cancel and just sign up as a new customer.



  • Registered Users Posts: 5,975 ✭✭✭ $hifty


    Yep. I've a pain in my hoop listening to VM staff bad-mouthing the competition over the phone for 10 minutes, normally about stuff which VM themselves are guilty of.



  • Registered Users Posts: 1,840 ✭✭✭ Mav11




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  • Registered Users Posts: 346 ✭✭ Gmaximum


    Nope, if it had I’d be off to Vodafone in a flash. My issue is the phone line terminates in the hall with no power near by.



  • Registered Users Posts: 3,764 ✭✭✭ Gusser09


    It was all optics for some reason. I'd be shocked it it ever actually happened.



  • Registered Users Posts: 1,840 ✭✭✭ Mav11


    A pity. It might have led to better customer service.



  • Registered Users Posts: 49,825 ✭✭✭✭ ButtersSuki


    Just rang to see could I get a better deal and got an incredibly rude male rep. I’m currently paying €92 per month and best he offered was 77 for 6 months then back to 92. I cancelled.



  • Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 13,613 Mod ✭✭✭✭ pc7


    Is the webchat option gone?



  • Registered Users Posts: 3,764 ✭✭✭ Gusser09


    Not sure but I'll be ringing them later. I'm prepared to go with the 90mb Eir can give me at this stage. I can't keep paying 75 euro a month for Broadband only.



  • Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 13,613 Mod ✭✭✭✭ pc7


    Yeah think I'm out of contract in next month and just want BB going forward.



  • Registered Users Posts: 211 ✭✭ Pablo1802




  • Registered Users Posts: 1,339 ✭✭✭ johnfás


    Eventually got the call back. 500MB broadband and the 100 channel tv package for €52 per month for 12 months.



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  • Registered Users Posts: 6,227 ✭✭✭ CoBo55


    That's €2 cheaper than the new customer offer, well done. Were you still in the 30 day cancellation period or had the service stopped when they rang you?



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