Nissan Qashqai

Nclarke29

Hi recently purchased a 2007 Nissan qashqai 1.6 petrol, drove it for 3 weeks and an engine warning light has come on. It's extremely heavy on juice approx 50 euro every 3-4 days and car is only used for school run / local trips. On cold mornings going down hill it can make a rattle sound. Car also shakes going over 110/115 kph. I got it plugged into a diagnostics machine and was told to pop the bonnet only to be told it was the timing Chain .... €900 to be fixed. Anyone else come up against any of these issues and have advice ?
As the car dealers won't answers my calls email or texts on this and the warranty company are saying my claim isn't covered I really need any help I can get on this.
Also if you have and can recommend the place you got it repaired (Dublin) I'd really appreciate it
Thanks

bazz26

How long have you had the car? how long is the warranty? Who is providing the warranty, the dealer you bought from or a third party company? Why are they saying it is not a warranty issue?

Stretched timing chains were not uncommon on older Nissans but don't know if it is common on the Qashqai.

Nclarke29

bazz26 wrote: »

How long have you had the car? how long is the warranty? Who is providing the warranty, the dealer you bought from or a third party company? Why are they saying it is not a warranty issue?

Stretched timing chains were not uncommon on older Nissans but don't know if it is common on the Qashqai.

Iv had the car since the middle if jan this year, the warranty given by the car dealer was for 3 months with an external car warranty company called car protect. The reason they wont pay is its not a mechanical or electrical issue. Theres two things here, firstly the mechanic i took it to new i was "meant" to get the problem paid by warranty and secondly if the engine malfunction light comes on for timing chains it should have been on when i bought the car as its visably warn to a mechanics eye. I asked could dealer have knocked light off as iv experienced the symptoms of the timing chain going since i bought the car, namely the car vibrating over 110kmph . This is most likely what happened as i havent had a call email or text answered since i bought the car.
My other thought is there is possibly an petrol tank leak, the wheels need aligning and the light has come on as my reverse lights are no longer coming on.

bazz26

I'd be taking a trip back to the dealer in person, too easy to be fobbed off over the phone, email, etc.

I hate these warranty companies with a passion and make a point of avoiding dealers who supply these warranties. All too easy for these dealers to wash their hands of any problems and these third party companies will only cover the cost when there is an actual failure rather than symptoms of a pending failure. They will bide their time until the chain eventually snaps and the warranty has expired.

I'd also contact the National Consumer Agency for advice on where you stand and what you can do if the trip to the dealer is not positive.

Nclarke29

bazz26 wrote: »

I'd be taking a trip back to the dealer in person, too easy to be fobbed off over the phone, email, etc.

I hate these warranty companies with a passion and make a point of avoiding dealers who supply these warranties. All too easy for these dealers to wash their hands of any problems and these third party companies will only cover the cost when there is an actual failure rather than symptoms of a pending failure. They will bide their time until the chain eventually snaps and the warranty has expired.

I'd also contact the National Consumer Agency for advice on where you stand and what you can do if the trip to the dealer is not positive.

Thats my next idea but a round trip from dublin to tralee isnt ideal when im afraid its going to snap. Iv contacted a solicitor to see where i stand on this ( im using them on another issue and asked for advice on this)
My only other thought was maybe its not the chain so getting a second opinion on this tomoro. Have you experienced any of these issues with your qashqai? Have you heard if the 2007 is heavy on juice?

MidlandsM

It'll be the t.chain alright, they always go in them.

My local nissan dealer has a special offer on T.chains right now, as they are always in demand.

What mpg were you hoping for from the quas? Like its a 1.6 petrol car on stilts - the mpg they give is nothing special. And you'll find there is no petrol leak. It's just the way it is with them.

mickdw

Surely, given that the chain is not a service item the warranty company will have to cover it? It has failed in that it had stretched to a point where engine management issues arose and tripped the engine light.

Dtp1979

MidlandsM wrote: »

It'll be the t.chain alright, they always go in them.

My local nissan dealer has a special offer on T.chains right now, as they are always in demand.

What mpg were you hoping for from the quas? Like its a 1.6 petrol car on stilts - the mpg they give is nothing special. And you'll find there is no petrol leak. It's just the way it is with them.

Sorry for jumping in. Is the timing belt on the 1.5 diesels the same as the 1.6 petrols?

Nclarke29

MidlandsM wrote: »

It'll be the t.chain alright, they always go in them.

My local nissan dealer has a special offer on T.chains right now, as they are always in demand.

What mpg were you hoping for from the quas? Like its a 1.6 petrol car on stilts - the mpg they give is nothing special. And you'll find there is no petrol leak. It's just the way it is with them.

Any chance of the garage details just to get a price? I'v had two so far which I'd nearly need to re-mortgage for!

I don't no how to give you mpg but my example would be I put 50 euro in it (says 270km on the dash when I fill it) on say a Wednesday morning and make two 20 km trips a day and maybe another 10 km round trip and by Saturday I'd have about 30kms left.

I'v drove a 1.8 petrol for years putting max 80 a week in and make bigger trips (m50 journeys) and the ones above and 80 would lat a lot longer.

Nclarke29

mickdw wrote: »

Surely, given that the chain is not a service item the warranty company will have to cover it? It has failed in that it had stretched to a point where engine management issues arose and tripped the engine light.

Exactly my point but they keep repeating that its happened due to wear and tear and is basically my problem. I tried to get them to sort it as there is an electrical issue in that the light is on and needs to be turned off and any issues that arises as a result of this light need to be covered by them but they just repeat there big speech. Extremely frustrating situation

Nclarke29

The mechanic did say the wear on the chain puts a huge stress on the rest of the car and has a knock on effect on petrol consumption ... I'd like to believe that and when it's repaired the car will be more economical which is what my research had told me before purchasing it

Jesus.

Nclarke29 wrote: »

Any chance of the garage details just to get a price? I'v had two so far which I'd nearly need to re-mortgage for! I don't no how to give you mpg but my example would be I put 50 euro in it (says 270km on the dash when I fill it) on say a Wednesday morning and make two 20 km trips a day and maybe another 10 km round trip and by Saturday I'd have about 30kms left.
I'v drove a 1.8 petrol for years putting max 80 a week in and make bigger trips (m50 journeys) and the ones above and 80 would lat a lot longer.

Only way you'll know is to find out what your mpg is mate. Brim up the tank, set the clock to zero, drive it til your fuel light comes on and brim again.

That'll give you the mpg and you'll know exactly where you stand.

colm_mcm

Would the ecu log the first time the problem was detected and possibly when the light was put out, if it was?

MidlandsM

Dtp1979 wrote: »

Sorry for jumping in. Is the timing belt on the 1.5 diesels the same as the 1.6 petrols?

no, completely different engine and set up.

@NClarke29, when I said my local nissan dealer had a special on T.chains right now, its for the parts........you'll get rode saidways on nissan dealer labour to fit it. Getting the parts from nissan (on the deal) and have an independent cheaper and good mechanic do it whould be much easier on your pocket.

But, I'd kick some but first off, with this warranty co. Ring them first thing and be nice, ask for help. If you got no hop, tell them in no uncertain terms you will drag them thru the courts and they will end up paying for everything - all your legal costs, car rental, parts, labour, vat, the lot unless they sort it out or make a commitment to sort it within 48 hours.
Then, put it in writing to them tomorrow. put them on notice.....and inform then you'll got all litigious on them after that, without hesitation.

they will mess you about, and want you for feck off.......kick some butt!

Nclarke29

Jesus. wrote: »

Only way you'll know is to find out what your mpg is mate. Brim up the tank, set the clock to zero, drive it til your fuel light comes on and brim again.

That'll give you the mpg and you'll know exactly where you stand.

Ok thanks for that, i need a full tank to do that? How do i find out the standard mpg on an 07 qashqai

Nclarke29

MidlandsM wrote: »

no, completely different engine and set up.

@NClarke29, when I said my local nissan dealer had a special on T.chains right now, its for the parts........you'll get rode saidways on nissan dealer labour to fit it. Getting the parts from nissan (on the deal) and have an independent cheaper and good mechanic do it whould be much easier on your pocket.

But, I'd kick some but first off, with this warranty co. Ring them first thing and be nice, ask for help. If you got no hop, tell them in no uncertain terms you will drag them thru the courts and they will end up paying for everything - all your legal costs, car rental, parts, labour, vat, the lot unless they sort it out or make a commitment to sort it within 48 hours.
Then, put it in writing to them tomorrow. put them on notice.....and inform then you'll got all litigious on them after that, without hesitation.

they will mess you about, and want you for feck off.......kick some butt!

Ok tomorrow morn im going to do this, i wasnt sure if no actually means no! Iv to bring it to a garage first thing and il call them as soon as iv gotten the second opinion.
Thanks for the advice on this. In your opinion is it better i go after the warranty company then to keep trying the car dealer for the moment?

Nclarke29

colm_mcm wrote: »

Would the ecu log the first time the problem was detected and possibly when the light was put out, if it was?

Iv no idea, would a mechanic be able to check that, if so i could adk the guy in the morning... Hes a friend of a friend so would have no problem helping me.

colm_mcm

Are there any details for the previous owner in the service history etc?
Perhaps it was traded in with this fault noted.

meathstevie

If you can verify that the fault existed before you bought the car and it was knowingly concealed from you when you done the deal it is quite a possibility that you are a victim of a crime: fraud.

Nclarke29

MidlandsM wrote: »

no, completely different engine and set up.

@NClarke29, when I said my local nissan dealer had a special on T.chains right now, its for the parts........you'll get rode saidways on nissan dealer labour to fit it. Getting the parts from nissan (on the deal) and have an independent cheaper and good mechanic do it whould be much easier on your pocket.

But, I'd kick some but first off, with this warranty co. Ring them first thing and be nice, ask for help. If you got no hop, tell them in no uncertain terms you will drag them thru the courts and they will end up paying for everything - all your legal costs, car rental, parts, labour, vat, the lot unless they sort it out or make a commitment to sort it within 48 hours.
Then, put it in writing to them tomorrow. put them on notice.....and inform then you'll got all litigious on them after that, without hesitation.

they will mess you about, and want you for feck off.......kick some butt!

Also meant to ask is that acceptable to bring yor parts to a mechanic to fit? Obviously id mention it on booking the car in.

delthedriver

Have you brought the car back to the dealer?


I note they are dodging your calls, emails etc.


Bring the car back to them and try or give them an opportunity to resolve matters.


If you cannot get any satisfaction , contact your Solicitor.

Nclarke29

colm_mcm wrote: »

Are there any details for the previous owner in the service history etc?
Perhaps it was traded in with this fault noted.

No details of previous owner and its possible it was but they were never told to me. Have via email the car had hist been serviced and it perfect driving condition. That was true as on getting onto the motor coming back todublinthe car started vibrating which at the time i put down to wheel alignment

Nclarke29

meathstevie wrote: »

If you can verify that the fault existed before you bought the car and it was knowingly concealed from you when you done the deal it is quite a possibility that you are a victim of a crime: fraud.

Well the mechanic seemed to think it was but was unsure if the malfunction light would come on for wheel alignment

colm_mcm

Its very unlikely this was the first time tbh.

Nclarke29

delthedriver wrote: »

Have you brought the car back to the dealer?


I note they are dodging your calls, emails etc.


Bring the car back to them and try or give them an opportunity to resolve matters.


If you cannot get any satisfaction , contact your Solicitor.

I hadnt as the dealer was in tralee and im in dublin. Was afraid the chain may snap making that journey down, all i want is the problem to be fixed hence the calls and mails to them. If i new they would fix it if i drove down id chance it.

Im hoping the contact from the solicitor will be the kick they need tonget things sorted

MidlandsM

Nclarke29 wrote: »

Also meant to ask is that acceptable to bring yor parts to a mechanic to fit? Obviously id mention it on booking the car in.

sure is, all you pay for is their labour, plus vat @ 13.5%.

Also,haggle for a best price for the "job" as opposed to paying for it to be done on the basis that you are charged by the hour.

Nclarke29

colm_mcm wrote: »

Its very unlikely this was the first time tbh.

Mechanics opionion also. He advised if the light had been turned off it can take 1-3 weeks to come back on. The ligjt took just under 3 weeks to come on.

Any idea if the chain would trigger the engine malfunction light to come on?

colm_mcm

Nclarke29 wrote: »

Any idea if the chain would trigger the engine malfunction light to come on?

Yes, the readings on the positions of the cams and crankshaft will be out due to the chain stretching so it'll throw up a fault.

Nclarke29

MidlandsM wrote: »

sure is, all you pay for is their labour, plus vat @ 13.5%.

Also,haggle for a best price for the "job" as opposed to paying for it to be done on the basis that you are charged by the hour.

Thanks a million your advise is really helpful

delthedriver

Nclarke29 wrote: »

I hadnt as the dealer was in tralee and im in dublin. Was afraid the chain may snap making that journey down, all i want is the problem to be fixed hence the calls and mails to them. If i new they would fix it if i drove down id chance it.

Im hoping the contact from the solicitor will be the kick they need tonget things sorted

Is there any possibility phones broad band etc. were out of action in Tralee area. I recall reading that the roof of The Brandon Hotel was blown away in recent storms!

bazz26

I'd be working this on two fronts:

1. Keep the pressure on the warranty company as already stated to fix it under their warranty.

2. Give your local Nissan dealer a ring and see if they could tell from hooking the car up to their computer if there is any possibility a history of the fault is still stored somewhere on the car's ECU even if the fault was cleared by the seller before the sale. If there is then it would be worth spending the €90/€100 for a full diagnostic from the main dealer to prove that the fault was there before you bought it. You can then chase the dealer to rectify it.

meathstevie

Nclarke29 wrote: »

Well the mechanic seemed to think it was but was unsure if the malfunction light would come on for wheel alignment

What the mechanic thinks or doesn't think is of no importance I'm afraid. In order to stick the vendor with some conclusive arguments you will need evidence not opinions. If you want to have good conclusive arguments you'll have to establish that the fault existed AND that a reset/clearance was done while the car was in the vendors possession.

Nclarke29

delthedriver wrote: »

Is there any possibility phones broad band etc. were out of action in Tralee area. I recall reading that the roof of The Brandon Hotel was blown away in recent storms!

Ha they will wish that was there excuse when i finish with them!

Nclarke29

bazz26 wrote: »

I'd be working this on two fronts:

1. Keep the pressure on the warranty company as already stated to fix it under their warranty.

2. Give your local Nissan dealer a ring and see if they could tell from hooking the car up to their computer if there is any possibility a history of the fault is still stored somewhere on the car's ECU even if the fault was cleared by the seller before the sale. If there is then it would be worth spending the €90/€100 for a full diagnostic from the main dealer to prove that the fault was there before you bought it. You can then chase the dealer to rectify it.

Thanks for that, great advise theres a nissan dealer close to me so can go there in the morning also. Wouldnt have even known there was a possibility that info maybe there so thanks for that advise

Nclarke29

meathstevie wrote: »

What the mechanic thinks or doesn't think is of no importance I'm afraid. In order to stick the vendor with some conclusive arguments you will need evidence not opinions. If you want to have good conclusive arguments you'll have to establish that the fault existed AND that a reset/clearance was done while the car was in the vendors possession.

Your right, il follow the advice of yourself and another user and get actual evidence

delthedriver

Nclarke29 wrote: »

Ha they will wish that was there excuse when i finish with them!

I understand. However there were parts of Kerry without power for 4 days following storms.


Noted you are living in Dublin, have you Kerry connections? Could a family member call into the garage on your behalf and talk to the Garage .?


I have no idea why the dealer in this case is avoiding your calls or mails.


Obviously before you start on the road of engaging a Solicitor, it may be worth making another attempt to resolve the matter with the Garage in question.


It is puzzling that if they were willing to give a three month warranty , why they would wish to avoid you.


Respectfully the cost of replacing the timing belt at €900 appears somewhat excessive for a Nissan Quashquai.


From what you have advised , your issues are not insurmountable. I cannot fathom why the Garage simply don't take the car back and repair it to your satisfaction.


The MPG issue , Quashquai petrol was never seen as the most economical Crosssover

Nclarke29

delthedriver wrote: »

I understand. However there were parts of Kerry without power for 4 days following storms.


Noted you are living in Dublin, have you Kerry connections? Could a family member call into the garage on your behalf and talk to the Garage .?


I have no idea why the dealer in this case is avoiding your calls or mails.


Obviously before you start on the road of engaging a Solicitor, it may be worth making another attempt to resolve the matter with the Garage in question.


It is puzzling that if they were willing to give a three month warranty , why they would wish to avoid you.


Respectfully the cost of replacing the timing belt at €900 appears somewhat excessive for a Nissan Quashquai.


From what you have advised , your issues are not insurmountable. I cannot fathom why the Garage simply don't take the car back and repair it to your satisfaction.


The MPG issue , Quashquai petrol was never seen as the most economical Crosssover

No excuse on the lack of communication except for the fact that there purposily avoiding me. Iv called twice this morn and it rings out.

Iv gotten a second opinion on the car and its definitely the chain along with the break pads and discs extremely worn and a few other bits which show the car wasnt serviced or serviced properly. Im awaiting a price back for all that needs doing. A second hand gear box is in the car was also mentioned as maybe needing replacement so this is going to be a big bill!

Thats all i wanted was them to repair, i dont think its unreasonable but as iv no other way to contact them bar driving down im afraid its back to the battle with the warranty company.

The mechanic was unable to determin from the diagnostics machine when /if the light had previously been knocked off.

delthedriver

Nclarke29 wrote: »

No excuse on the lack of communication except for the fact that there purposily avoiding me. Iv called twice this morn and it rings out.

Iv gotten a second opinion on the car and its definitely the chain along with the break pads and discs extremely worn and a few other bits which show the car wasnt serviced or serviced properly. Im awaiting a price back for all that needs doing. A second hand gear box is in the car was also mentioned as maybe needing replacement so this is going to be a big bill!

Thats all i wanted was them to repair, i dont think its unreasonable but as iv no other way to contact them bar driving down im afraid its back to the battle with the warranty company.

The mechanic was unable to determin from the diagnostics machine when /if the light had previously been knocked off.[/QUOT



Exactly, there is no excuse for failing to return phone calls etc.


Is the Garage a main Dealer, it seems rather odd that their phone rings out. Just a thought, have you tried ringing them from a private line or different number altogether?


You certainly appear to have a number of issues with the car which need prompt action.

bazz26

Main dealers don't normally sell cars with third party warranties. It sounds more like that car would not be retailed at a main dealer either (which is unusual in itself given the popularity of the Qashqai) was passed onto a small or part time dealer who flips cheap cars over without really spending any money on prepping them for resale. The fact that the dealer is at the other side of the country doesn't help the OP either.

delthedriver

bazz26 wrote: »

Main dealers don't normally sell cars with third party warranties. It sounds more like that car would not be retailed at a main dealer either (which is unusual in itself given the popularity of the Qashqai) was passed onto a small or part time dealer who flips cheap cars over without really spending any money on prepping them for resale. The fact that the dealer is at the other side of the country doesn't help the OP either.

Fair Comment.


If the Dealer would at least answer the Op's phone calls perhaps some progress could be made.

Cleveland Hot Pocket

delthedriver wrote: »

The MPG issue , Quashquai petrol was never seen as the most economical Crosssover

My loaner atm is a 1.5 DCI Cashcow, she seems very good on the go go juice - I've done 50 miles since I got it and the needle still hasn't moved. (apologies for the unscientific measurement but it is a loaner and I aint doing a brim test :P )

delthedriver

Cleveland Hot Pocket wrote: »

My loaner atm is a 1.5 DCI Cashcow, she seems very good on the go go juice - I've done 50 miles since I got it and the needle still hasn't moved. (apologies for the unscientific measurement but it is a loaner and I aint doing a brim test :P )

Thanks, yes the diesel version is a miser on fuel, but would not be the fastest . On the other hand the 1.6 petrol is quite lively , however it would not match the diesel in terms of MPG !

Cleveland Hot Pocket

delthedriver wrote: »

Thanks, yes the diesel version is a miser on fuel, but would not be the fastest . On the other hand the 1.6 petrol is quite lively , however it would not match the diesel in terms of MPG !

Yes this thing you cannot overtake even on the motorway it is so dead in terms of power, the dci.

delthedriver

Perhaps it would be wise for the Op to get a report from an Independent Motor Engineer.


Whether the Op decides to pursue the Garage or Warranty Company through the legal route or otherwise, it would be important to have a detailed report supporting the defects which have been uncovered.


Depending on the amount of €'s involved it may be possible to pursue the matter through the Small Claims Court.

Nclarke29

delthedriver wrote: »

Nclarke29 wrote: »

No excuse on the lack of communication except for the fact that there purposily avoiding me. Iv called twice this morn and it rings out.

Iv gotten a second opinion on the car and its definitely the chain along with the break pads and discs extremely worn and a few other bits which show the car wasnt serviced or serviced properly. Im awaiting a price back for all that needs doing. A second hand gear box is in the car was also mentioned as maybe needing replacement so this is going to be a big bill!

Thats all i wanted was them to repair, i dont think its unreasonable but as iv no other way to contact them bar driving down im afraid its back to the battle with the warranty company.

The mechanic was unable to determin from the diagnostics machine when /if the light had previously been knocked off.[/QUOT



Exactly, there is no excuse for failing to return phone calls etc.


Is the Garage a main Dealer, it seems rather odd that their phone rings out. Just a thought, have you tried ringing them from a private line or different number altogether?


You certainly appear to have a number of issues with the car which need prompt action.

No its a small dealer and they dont answer the land line either.
I no i need to get it sorted asap as i dont want the issues to get eorse abdncause more damage

Nclarke29

bazz26 wrote: »

Main dealers don't normally sell cars with third party warranties. It sounds more like that car would not be retailed at a main dealer either (which is unusual in itself given the popularity of the Qashqai) was passed onto a small or part time dealer who flips cheap cars over without really spending any money on prepping them for resale. The fact that the dealer is at the other side of the country doesn't help the OP either.

The fact they told me the car had been serviced and was in drive away condition is a blatent lie

Gumbo

Nclarke29 wrote: »

The fact they told me the car had been serviced and was in drive away condition is a blatent lie

Have you got this in writing/email?

oxocube

I was looking into getting a warranty for a second hand car I was thinking of buying. Its an expensive car with expensive parts so I looked into carprotect.ie.

http://www.carprotect.ie/documents/car-protect-warranty-booklet.pdf

Below is an excerpt from the "Standard Cover" section of the booklet

Covered Components
The following specifically listed components and labour costs are included against Mechanical Breakdown, provided that the Terms and Conditions of this Policy are fully complied with. Within the Warranty period, the number of claims are limited to the retail value of the Vehicle.

Engine Cylinder block, crankshaft, crank bearings, big end bearings, oil pump, con rods, gudgeon pins, small end bearings, pistons, piston rings, cylinder bores, cylinder head (excluding cracks), rocker shaft, rockers, hydraulic lifters, camshaft and cam followers, push rods,
camshaft bearings, inlet and exhaust valves, valve springs, valve guides, cylinder head gasket, inlet manifold, timing gears, timing chains, belt / chain tensioner, flywheel and starter ring gear (excluding sticking valves and oil leaks).

*****************************************************

In carprotect.ie own warrant booklet it states that timing chains are covered. If the car was checked by these prior to the sale the timing chain should have been checked.

I would not be letting them off the hook that easily as they should fix timing chain problems according to their own booklet.

Nclarke29

kceire wrote: »

Have you got this in writing/email?

Yes on email and a screen grab of the carzone advert

Nclarke29

oxocube wrote: »

I was looking into getting a warranty for a second hand car I was thinking of buying. Its an expensive car with expensive parts so I looked into carprotect.ie.

http://www.carprotect.ie/documents/car-protect-warranty-booklet.pdf

Below is an excerpt from the "Standard Cover" section of the booklet

Covered Components
The following specifically listed components and labour costs are included against Mechanical Breakdown, provided that the Terms and Conditions of this Policy are fully complied with. Within the Warranty period, the number of claims are limited to the retail value of the Vehicle.

Engine Cylinder block, crankshaft, crank bearings, big end bearings, oil pump, con rods, gudgeon pins, small end bearings, pistons, piston rings, cylinder bores, cylinder head (excluding cracks), rocker shaft, rockers, hydraulic lifters, camshaft and cam followers, push rods,
camshaft bearings, inlet and exhaust valves, valve springs, valve guides, cylinder head gasket, inlet manifold, timing gears, timing chains, belt / chain tensioner, flywheel and starter ring gear (excluding sticking valves and oil leaks).

*****************************************************

In carprotect.ie own warrant booklet it states that timing chains are covered. If the car was checked by these prior to the sale the timing chain should have been checked.

I would not be letting them off the hook that easily as they should fix timing chain problems according to their own booklet.

Yes this is the same as the booklet. Do you mean if the car was checked by the dealer or car protect?

oxocube

Nclarke29 wrote: »

Yes this is the same as the booklet. Do you mean if the car was checked by the dealer or car protect?

Checked by car protect. It states on the website that the needs to be checked by car protect prior to insurance being given. If this is the case then they passed the timing chain as fit to insure and should be covered under warranty.