Hardware Versand sent me a faulty pc

Menelaun

As the title says I got a faulty PC from Hardware Versand I already sent it back came back broken still.The build of the pc is in this thread here http://www.boards.ie/vbulletin/showthread.php?t=2056915569
on the second page

The problems are as follows
The Pc works for about 20 minutes the the screen goes bright white and the only way to get it back to normal is to turn the pc off all together.
The pc is a gaming pc and I cant play any game with out getting a mass amount of errors and if I am lucky they run for 2 minutes freeze and dont start again.

Frankly I've also found hardware Versand assistance wanting as well was they have ignored my previous 3 tickets in an attempt to resolve the issue

Anyone have any ideas whats worng with the blasted thing?

Scirpt

The manufacturer recommends a 700W PSU for that GPU, yours is 500w, that might have something to do with it?

marco_polo

The PSU should be fine in terms of wattage, did HWVS give any details/info when they returned it the last time?

Menelaun

Scirpt wrote: »

The manufacturer recommends a 700W PSU for that GPU, yours is 500w, that might have something to do with it?

Would that cause the pc screen to go pure white ?also the first time the pc was sent to me the USB and Cooler and PSu werent connected

srsly78

Their build option is rubbish, they always mess it up.

Open up pc and I bet the cabling is a mess. I got one off them and cables were blocking fans and so on, along with loads of stuff being loose. Pretty sure they just slap it together and ship it with barely any testing.

For e20 (how much is it now?) it's a good option to get the donkey work done, but count on having to go over it all yourself.

marco_polo

I'd start off downloading some temperature monitoring software and check the GPU and CPU aren't overheating.


Also have a peek at the Windows event viewer as well see if there are any suspicious errors around the times it crashes.

Menelaun

marco_polo wrote: »

I'd start off downloading some temperature monitoring software and check the GPU and CPU aren't overheating.


Also have a peek at the Windows event viewer as well see if there are any suspicious errors around the times it crashes.

It generally doesnt crash as I can hear stuff working in the back for example youtube videos but I just can see them at all.

Menelaun

srsly78 wrote: »

Their build option is rubbish, they always mess it up.

Open up pc and I bet the cabling is a mess. I got one off them and cables were blocking fans and so on, along with loads of stuff being loose. Pretty sure they just slap it together and ship it with barely any testing.

For e20 (how much is it now?) it's a good option to get the donkey work done, but count on having to go over it all yourself.

I take that sending it back to them would be a waste again then?

marco_polo

Menelaun wrote: »

It generally doesnt crash as I can hear stuff working in the back for example youtube videos but I just can see them at all.

Probably be worth re-installing the GPU drivers, clear out all traces of the existing one first with Driversweeper, and then reinstall the latest ones.

If it still occurs I'd try running with the onboard graphics for a few hours and see if perhaps the GPU is the faulty component.

Menelaun

marco_polo wrote: »

Probably be worth re-installing the GPU drivers, clear out all traces of the existing one first with Driversweeper, and then reinstall the latest ones.

If it still occurs I'd try running with the onboard graphics for a few hours and see if perhaps the GPU is the faulty component.

Unfortunately I#ve tried the reinstallation to no avail and the computer wont stay on for more than 30 minutes with out the screen blanking so I cant see what happens.Popped it open there and there is a slight bend in the graphics card!This just keeps on getting worse that and they arent replying to my emails at all!:mad:

SterlingArcher

You ordered it 9 months ago? Received it broken sent back , returned to you broken again? All in nine months?

Menelaun

SterlingArcher wrote: »

You ordered it 9 months ago? Received it broken sent back , returned to you broken again? All in nine months?

No no I ordered it in late July it came in august had to send it back and I got it back mid september been trying to contact them since its still not working but they just ignore all the email's I send them.

srsly78

Menelaun wrote: »

I take that sending it back to them would be a waste again then?

Yes they will probably say stuff came loose in shipment. You need to do it yourself basically, just open it up and check everything.

Menelaun

srsly78 wrote: »

Yes they will probably say stuff came loose in shipment. You need to do it yourself basically, just open it up and check everything.

I wonder is it too late now for a refund because at this stage I'm sick of the thing sitting in a box not being used
I really don't want to fork out more for what has been in my opinion a sale of a faulty good....

Menelaun

Also forgot to mention that HDMI doesnt work.

SterlingArcher

Menelaun wrote: »

No no I ordered it in late July it came in august had to send it back and I got it back mid september been trying to contact them since its still not working but they just ignore all the email's I send them.

Well forget that checking parts , and forget emailing. Ring them and don't quit.

srsly78

If it's any consolation my previously rock-solid pc is now crashing all the time because of nvidia drivers and windows 8.1.

Might not be hardware related. The only way to tell is to swap parts around.

Menelaun

SterlingArcher wrote: »

Well forget that checking parts , and forget emailing. Ring them and don't quit.

I plan on doing so I really hope I can get my refund back and buy myself a new pc from another website that puts them together properly

srsly78

I would only recommend HWVS for people that are building their own really.

Menelaun

srsly78 wrote: »

I would only recommend HWVS for people that are building their own really.

Anywhere you can recommend for building before its shipped?

srsly78

If I say Dell the other posters will shoot me For cheap pre-built office pcs.

For hardcore gaming pcs you really have to build your own, I trust noone.

Get a technical mate to take a look at your pc, I bet they can fix it.

SterlingArcher

Menelaun wrote: »

I plan on doing so I really hope I can get my refund back and buy myself a new pc from another website that puts them together properly

Bloodbath is building PCs on adverts. Maybe hit him up. Anyway keep posted on hwvs.

BloodBath

You should get a full refund to be honest including shipping costs. That length of time with a non working pc is not acceptable. You could get a higher spec pc for the same money now.

I am gauging interest in pre built pc's on adverts.ie at the moment. I will most likely go ahead and make a proper website with more options and details in the next few days.

Price points will be 600-800-1000-1200 and everything in between.

Damn you custompc.ie taking the name I wanted with your crappy service.

SterlingArcher

BloodBath wrote: »

You should get a full refund to be honest including shipping costs. That length of time with a non working pc is not acceptable. You could get a higher spec pc for the same money now.

I am gauging interest in pre built pc's on adverts.ie at the moment. I will most likely go ahead and make a proper website with more options and details in the next few days.

Price points will be 600-800-1000-1200 and everything in between.

Damn you custompc.ie taking the name I wanted with your crappy service.

Customping.pc

srsly78

pcmasterrace.ie ????

Menelaun

Cheers for all the replies lads I am píssed off that it cost me around the 1400 mark and thats including the money I had to pay UPS to ship it back to them the first time.I'm ringing them first thing in the morning and will hound them till I get my refund I am going to enquire about a new spec and hopefully it will work a lot better this time

SterlingArcher

Menelaun wrote: »

Cheers for all the replies lads I am píssed off that it cost me around the 1400 mark and thats including the money I had to pay UPS to ship it back to them the first time.I'm ringing them first thing in the morning and will hound them till I get my refund I am going to enquire about a new spec and hopefully it will work a lot better this time

They send you an email after you receive your order saying something along the lines of leave feedback on their site. Don't hold back.

Have all your details written down. Order number date of purchase. Return dates and times. In front of you when you ring.

BloodBath

Sorry it turned out so badly. It's not the first time with pre built machines from them to be honest. I think the problem is more in the shipment than with them.

Shipping pre built pc's is dangerous if it's not professionally packed inside and out and handled well. Most courriers don't give a **** from what I've seen.

If you are getting a refund make sure you get refunded the shipping costs. It's their problem not yours. If they can't insure that it works by the time it gets to you then they shouldn't offer the service.

Menelaun

I rang them there today and in my mediocre German I managed to get them to agree to take it back and try to fix it but as soon as I mentioned they word refund they didnt want to know....I'm have to write a letter with it about what's wrong with it and I think I'll put something in about a refund in there too and ask about swapping the PSU over too for a 700w of the same price if possible.

Fussgangerzone

How long does it work for when you remove the graphics card and run the monitor off the mainboard?
Assuming it has a monitor connection.

Menelaun

Fussgangerzone wrote: »

How long does it work for when you remove the graphics card and run the monitor off the mainboard?
Assuming it has a monitor connection.

About the same amount of time

justsomebloke

have you removed the graphics card and reinstalled windows? or even take out the graphics card and run a linux distro off a USB stick and see if the same thing happens?

without the graphics card and in safe mode does it last any longer?

SterlingArcher

Menelaun wrote: »

I rang them there today and in my mediocre German I managed to get them to agree to take it back and try to fix it but as soon as I mentioned they word refund they didnt want to know....I'm have to write a letter with it about what's wrong with it and I think I'll put something in about a refund in there too and ask about swapping the PSU over too for a 700w of the same price if possible.

Request they run a stress test. Least they could do.

Oh and sign your note off with blas mir ein ....

Menelaun

SterlingArcher wrote: »

Request they run a stress test. Least they could do.

Oh and sign your note off with blas mir ein ....

I just put in the note that if theres anything wrong with the hardware they are to contact me before shipping it back thank fúck I found that free shipping thingy they have otherwise i'd be forking out 163 quid!

And I think that telling someone to Blas mir wouldn't sit very well with them!

SterlingArcher

Menelaun wrote: »

I just put in the note that if theres anything wrong with the hardware they are to contact me before shipping it back thank fúck I found that free shipping thingy they have otherwise i'd be forking out 163 quid!

And I think that telling someone to Blas mir wouldn't sit very well with them!

Ha yes might not be wise
Best of luck you deserve some.
Keep updated if you can.

Menelaun

SterlingArcher wrote: »

Ha yes might not be wise
Best of luck you deserve some.
Keep updated if you can.

Thanks hopefully it comes back functional this time and I'll be able to play the games I will inevitably get in the Steam Christmas sale!

Menelaun

Lads I got it back today and the mystery cause was * drum roll* Lupus.All house jokes aside it was the graphical adapter and the replaced the graphics card with a ATI devil or something its great running fantastically well
Thanks for all your help and comments!

Menelaun

Alas the honeymoon period is over I have had the PC freeze on me about 4 times in the last two days and the sounds lags and the video lags when I move the mouse playing a game

I dont want to send it back a third so does anyone have any ideas as to what may be the problem the drivers are all updated and I reinstalled all the cds that came with it.Also upon occassion the mouse and keyboard just stop working and I have to turn it off to get them back on.

marco_polo

Menelaun wrote: »

Alas the honeymoon period is over I have had the PC freeze on me about 4 times in the last two days and the sounds lags and the video lags when I move the mouse playing a game

I dont want to send it back a third so does anyone have any ideas as to what may be the problem the drivers are all updated and I reinstalled all the cds that came with it.Also upon occassion the mouse and keyboard just stop working and I have to turn it off to get them back on.

Jesus, you're having no luck with that at all.

Strangely combination of errors in isolation you'd say lag would seem more likely to be isk related, or freezing possibly the disk or even RAM, seeing both you couldn't rules out a faulty motherboard mobo is screwed (Not much help so far I know).

Could you tell if it was just the mouse and keyboard that stopped working or did the entire system lockup (was stuff still happening on screen)?

It'd probably be worth having a look in the Event viewer to see if there were any errors at the time, the information is usually a bit cryptic but it may hint at what is causing the problem.

Other than that get memtest86+ out to test the RAM and maybe monitor the HDD with something like Crystaldiskinfo for a period of time, hopefully one of the above might hint at something.

Menelaun

marco_polo wrote: »

Jesus, you're having no luck with that at all.

Strangely combination of errors in isolation you'd say lag would seem more likely to be isk related, or freezing possibly the disk or even RAM, seeing both you couldn't rules out a faulty motherboard mobo is screwed (Not much help so far I know).

Could you tell if it was just the mouse and keyboard that stopped working or did the entire system lockup (was stuff still happening on screen)?

It'd probably be worth having a look in the Event viewer to see if there were any errors at the time, the information is usually a bit cryptic but it may hint at what is causing the problem.

Other than that get memtest86+ out to test the RAM and maybe monitor the HDD with something like Crystaldiskinfo for a period of time, hopefully one of the above might hint at something.

The keyboard and muse stopped working as I was watching a movie and that was still playing only noticed they had stopped when i went to check a facebook message.

srsly78

That's perfectly normal with nvidias latest drivers. Lots of people having the same problem.

Sometimes it beeps a few times and control returns with an "nvidia blah blah stopped working" error. Other times it just powers off and reboots.

Was working fine until I installed win8.1 a few months ago!

Menelaun

srsly78 wrote: »

That's perfectly normal with nvidias latest drivers. Lots of people having the same problem.

Sometimes it beeps a few times and control returns with an "nvidia blah blah stopped working" error. Other times it just powers off and reboots.

Was working fine until I installed win8.1 a few months ago!

I havent gotten that error yet but is there a fix for it yet?

srsly78

Stop using win8.1 I guess. I just put up with it for now, doesn't crash that often. Was worse with the last set of drivers, is more tolerable now.

Nvidia blame microsoft and vice versa. "Mouse lag" is a much reported issue with windows 8.1.

If it only happens when your pc is under load then it might be a faulty gpu tho. Make sure all the power connectors are secure etc.

Menelaun

srsly78 wrote: »

Stop using win8.1 I guess. I just put up with it for now, doesn't crash that often. Was worse with the last set of drivers, is more tolerable now.

Nvidia blame microsoft and vice versa. "Mouse lag" is a much reported issue with windows 8.1.

If it only happens when your pc is under load then it might be a faulty gpu tho. Make sure all the power connectors are secure etc.

I'm running windows 7 I wonder if its a problem with that too?

srsly78

No should be fine with windows 7. Swap out the graphics card to confirm that it's the cause - sounds very likely.

Your original build says windows 8 and 400W PSU, did you get that changed? If there isn't enough power then you would notice the system failing when under load.

edit: Ok I see it's 500W psu. What graphics card did they swap for you? Did you manually install latest drivers or did you let windows automatically attempt it?

Menelaun

srsly78 wrote: »

No should be fine with windows 7. Swap out the graphics card to confirm that it's the cause - sounds very likely.

Your original build says windows 8 and 400W PSU, did you get that changed? If there isn't enough power then you would notice the system failing when under load.

I have windows 7 and a 500w power outage now and I'll check my graphics card in a bit but that is a brand new Radeon 200 series that they put in.

marco_polo

Menelaun wrote: »

The keyboard and muse stopped working as I was watching a movie and that was still playing only noticed they had stopped when i went to check a facebook message.

Did you check the event log, you'll sometimes find a hint in there to narrow it down a bit. You'd definately see driver or disk errors in there.

BloodBath

What power supply is it exactly?

Menelaun

BloodBath wrote: »

What power supply is it exactly?

8GB-Kit G.Skill RipJaws PC3-8500U CL7
No HV20G324DE 61,85 € 1 61,85 €
A4Tech X7-G800V-DE Fast Gaming Keyboard
No HV202AX7DE 19,20 € 1 19,20 €
ASRock B75 Pro3, Sockel 1155, ATX
No HV1133RJDE 65,09 € 1 65,09 €
be quiet! SYSTEM POWER 7 500W - bulk -
No HVR501SBDE 53,82 € 1 53,82 €
Club 3D Radeon HD 7950 13Series, 3GB GDDR5, AMD Radeon HD 7950, PCI- Express
No HV1037DCDE 264,59 € 1 264,59 €
Cooltek Antiphon Black, ohne Netzteil
No HV203CTODE 60,78 € 1 60,78 €
Intel Core i5-3570K Box, LGA1155
No HV20Y35KDE 201,87 € 1 201,87 €
LG Flatron 22EA53VQ-P
No HV2122QADE 125,83 € 1 125,83 €
LogiLink Wireless LAN 300 Mbps PCI Karte 802.11n 2T2R
No HV25LWP1DE 14,64 € 1 14,64 €
MS Windows 7 Home Premium 64bit SB-Version Englisch
No HV33E7H6DE 89,00 € 1 89,00 €
Rechner - Zusammenbau
No HVZPCDE 20,00 € 1 20,00 €
Samsung SSD 840 120GB SATA 6Gb/s
No HV12S841DE 85,04 € 1 85,04 €
Sharkoon Fire Glider Gaming Mat
No HV2045FGDE 6,99 € 1 6,99 €
Sharkoon FireGlider Mouse
No HV202SFGDE 21,49 € 1 21,49 €
Wavemaster MX-3+
No HV27WMX3DE 39,99 € 1 39,99 €
WD Blue 1TB 6Gb's
No HV13W1CBDE 56,94 € 1
I know you only asked for the power supply but thats the final order I sumitted to them

srsly78

And what is actually in the pc? They have been known to get it wrong

Menelaun

srsly78 wrote: »

And what is actually in the pc? They have been known to get it wrong

Its in the case I ordered and everything I ordered is in it weird thing I noticed yesterday is that it crashes constantly when plying civ 5 and its SUPER hot as well even with the fans on but sometkme when its not even watm itll crash