Overcharged 4 bills in a row!

cormie

I've just been overcharged for the 4th bill in a row from Vodafone! Have had to ring up each time and speak to CC, can't get through to them now either :rolleyes:

It's not just Vodafone, it's happened a lot where I've had companies overcharging me on direct debits and they would have gotten away with it had I not spotted it myself.

So is this a common occurrence or am I just unlucky?

krudler

Check your bill against whatever your plan allows, should be able to see it all online.

For Forks Sake

Imagine if there was somewhere to Talk To: Vodafone

cormie

I know I know, it's not just vodafone and it's quick enough to resolve each month but having to phone them after each bill I receive is getting a bit tiresome. Just wondering if most people tend to get overcharged from various bills or am I just getting more of my fair share?

krudler

Maybe you're just going outside your plan? there's a dozen things you could be getting charged for and not realising it

UltraRunPaul

Vodafone CC seems to be in real trouble today, the IVR kicked me out three times when I entered my number and the most recent time I called (about 11am today) ig ot a recording "We are experiencing some technical issues", and then cut me off. Anyone else have the same problem?

cormie

I had the problem too but eventually got through just about 10 minutes ago and got sorted.

I'm not going outside my plan. It's apparently been sorted and I'll be getting credit back (as I have done the past 3 months) and will not happen again apparently

Bog Standard User

cancel direct debits and pay manually. direct debits cost a fortune

pickarooney

I got charged for 11 months in a row on some seriously dodgy Amazon associated deal.
They were sound enough to refund me the whole thing the next day after I finally spotted it though, in fairness to them.

ofcork

I was overcharged by vf since I changed to fibre 2 months ago,got through after 10 mins and they gave me 20 euro off my next 3 bills so all good.

This seems to be common with Vodafone. Same thing happened to my brother and they refused to admit that it was an error. They eventually sent him a threatening solicitors letter because he refused to pay the amount they claim he owes.

Tangatagamadda Chaddabinga Bonga Bungo

Get your hands on some C 4's and see how quickly they overcharge you then!

The Dom

pickarooney wrote: »

I got charged for 11 months in a row on some seriously dodgy Amazon associated deal.

Amazon stung me on the small print of a deal where they ask you to trial free shipping for a month. I signed up and after the month they charged me €30 or close to it, every month for five months. I only noticed when I had €34 odd left one night and headed off to the O2 for a concert, thinking I had enough for a few beers, bite to eat before and after. Then the TSB atm tells me to feck off with my request for €30 (the Amazon charge had hot) and it was a crap night of sitting there like a tool with no funds, watching everyone else eat and drink for Ireland.

liliq

I've just spent the entire afternoon giving out about them overcharging me for the last few phone bills.
Seems they've completely disregarded the minutes that are meant to be included in my plan and charged me through the hoop for every second.

dirtyden

Vodafone are incredibly poor for billing. I got a very odd bill off them charging for calls on a broadband only plan. They first refused point blank to say that there was an error and insisted I owed the money but I finally got through to someone who actually looked at my bill and realised it was nonsense.

Poor company to deal with, but to be fair the actual broadband service I am getting is good.

dundalkfc10

dirtyden wrote: »

Vodafone are incredibly poor for billing. I got a very odd bill off them charging for calls on a broadband only plan. They first refused point blank to say that there was an error and insisted I owed the money but I finally got through to someone who actually looked at my bill and realised it was nonsense.

Poor company to deal with, but to be fair the actual broadband service I am getting is good.

Well considering they moved their jobs from where they were Dublin and Dundalk to Newry with a whole new set of employees, im not surprised

rainbowdrop

dirtyden wrote: »

Vodafone are incredibly poor for billing. I got a very odd bill off them charging for calls on a broadband only plan. They first refused point blank to say that there was an error and insisted I owed the money but I finally got through to someone who actually looked at my bill and realised it was nonsense.

Poor company to deal with, but to be fair the actual broadband service I am getting is good.

If you were on a a broadband only plan, surely they were right to charge you for calls as they would not be included in your plan?

cormie

Annnnnd again... new overcharge this time, no more €12 flat fee but they are trying to charge me €7.38 for 13mb used while in Northern Ireland even though I'm on red roaming for €3.99 (which they also charged me) which gives me 100mb. I was only in the North for about 2 hours. Another call in the morning I guess. 5 bills in a row now..

miss no stars

Switch?

Princess Consuela Bananahammock

Here's a silly qestion:

Has anyone ever been undercharged by vodafone...?

cormie

miss no stars wrote: »

Switch?

Still in contract, and to be honest, that Vodafone red deal is great for regular roaming!

cormie

Rang them up and had the charge credited back and hopefully the issue resolved (again)... Asked them was there anything they could do for me (going by the post by "ofcork" above getting €20 off his next 3 bills and they said no, all they could do was the refund. I'll probably leave them once the contract is up, pity as the red roaming is really handy but in terms of calls/texts in Ireland, there's far better deals out there now, the savings of which should more than cover any roaming charges over a year.

preston johnny

Princess Consuela Bananahammock wrote: »

Here's a silly qestion:

Has anyone ever been undercharged by vodafone...?

Not exactly on a bill, but I got a free I phone 4s of the cnuts, they fcucked up wholesale FTW

safetyboy

Terrible company to deal with, there CC told me that there 3g is stronger than my 100meg fibre UPC box wifi and thats why I was using over 4 gig of data a month, I changed to 48 and I've used less than 1 gig even when I tether my nexus to the phone everyday. I was a vodafone customer bill pay for over 10 years. Best thing I ever did was get rid of the cnuts.

ytpe2r5bxkn0c1

cormie wrote: »

I know I know, it's not just vodafone and it's quick enough to resolve each month but having to phone them after each bill I receive is getting a bit tiresome. Just wondering if most people tend to get overcharged from various bills or am I just getting more of my fair share?

Never happened to me with any supplier of any commodity. I think the problem may be on your side.

dirtyden

rainbowdrop wrote: »

If you were on a a broadband only plan, surely they were right to charge you for calls as they would not be included in your plan?

Its a broadband only plan. I cant make calls. I cannot use the line for calls. I can see how you might have misinterpreted what I typed though, apologies. But the Vodafone staff should have known what I should have been paying.

ofcork

Even though I got the 20 euro off after the overcharging the last time,i was charged for calls on this bill even though I have unlimited local national and uk and 100 mins to mobiles,they said ill be refunded on the next bill.I honestly don't know what their billing dept are at.

Filibuster

For Forks Sake wrote: »

Imagine if there was somewhere to Talk To: Vodafone

They are **** too. Tried them and the vodafone.ie messageboard to get the unlock codes and just given the go around.

dirtyden

Filibuster wrote: »

They are **** too. Tried them and the vodafone.ie messageboard to get the unlock codes and just given the go around.

Yep, they will post a generic answer looking for a PM, and that will be the last you will hear from them.

badabing106

Princess Consuela Bananahammock wrote: »

Here's a silly qestion:

Has anyone ever been undercharged by vodafone...?

Hah No, my father paid 10 euro for free calls(mobile and landline for one month) on dececember 6th ( have reciept) and an extra 9 euro was taken from his account for landline calls on December 9th. I contacted Vodafone and they told me it was a "system error". I requested call charges for the last three months and they told me it would cost me 6:35 euro to get this information !

http://www.boards.ie/ttfthread/2057102436/1#post87954528


Horrible company to deal with/No help at all

ziggy

This post has been deleted.

PizzamanIRL

OP, we understand you are frustrated by this and that it gets resolved usually if you ring the company up. Even though the problem gets sorted you still want to come on here and have a bit of a moan and see if anyone else has the same problem. But has anyone really been far even as decided to use even go want to do look more like?

I doubt it.

cormie

Gabriella Full Optometry wrote: »

Never happened to me with any supplier of any commodity. I think the problem may be on your side.

Where did you get that from? I deal with a lot of suppliers of different things and have a number of direct debits attached to my account. It's happened with a few different ones, vodafone being the worst, all admitting an error on their side..

ytpe2r5bxkn0c1

PizzamanIRL wrote: »

OP, we understand you are frustrated by this and that it gets resolved usually if you ring the company up. Even though the problem gets sorted you still want to come on here and have a bit of a moan and see if anyone else has the same problem. But has anyone really been far even as decided to use even go want to do look more like?

I doubt it.

Can you rephrase the piece I have bolded?

UCDVet

You should underpay them...four months in a row.

I'm sure they'll personally ring you, wait on hold, wait for you to explain the situation and tell them you'll correct it. Surely, they won't mind.

Oh wait - it never works that way. Funny how that is.

ytpe2r5bxkn0c1

cormie wrote: »

Where did you get that from? I deal with a lot of suppliers of different things and have a number of direct debits attached to my account. It's happened with a few different ones, vodafone being the worst, all admitting an error on their side..

From having lived over 69 years on this earth. From having a background in finance. From buying commodities for decades. From being an early and frequent user of direct debouts and standing orders. From my life. You just seem to be unfortunate. But please don't call me a lier for answering your OP with a truth that just doesn't suit you.

Hal1

It's a pity there's no paypal option for them.

PizzamanIRL

Gabriella Full Optometry wrote: »

Can you rephrase the piece I have bolded?

I'm afraid I can't.

cantdecide

A few years ago I realised I was on the absolute worst plan for me and I was stupidly racking up huge bills. I eventually called up VF one day and asked what I could do because I was about to move flats, change cars, change job and a very close friend abroad was in the middle of a crisis. In other words I knew I was about to have a month with the phone stuck to my ear. The recommended a package, I agreed and instructed them to switch over.

So I didn't have an email bill at the time and the bill went to my old address but the next thing I know is that I got a DD hit from VF of many hundred euro. I think it was around €400 iirc. I had gone way over the agreed minutes and the bill should have been about €120 or something. I rang up and they acknowledged it was their mistake. I explained my change of situation with all the upheaval in my life and that I literally couldn't pay my rent if I didn't get a refund. They told me my account would be credited for the amount but they couldn't refund me. They just absolutely flat out refused.

It worked out fine for them. I pre paid my bills for many many months into the future. The worst thing is that I was too over it by the time it worked through to change from VF :rolleyes:

I think I've just convinced myself to leave them in the new year actually.

cormie

Gabriella Full Optometry wrote: »

From having lived over 69 years on this earth. From having a background in finance. From buying commodities for decades. From being an early and frequent user of direct debouts and standing orders. From my life. You just seem to be unfortunate. But please don't call me a lier for answering your OP with a truth that just doesn't suit you.

I think you may have taken my post wrongly, I didn't call you a liar at all, apologies if it came across that way.

cormie

Here I am again, I received another higher than expected bill off Vodafone and have been trying to speak to someone about it the whole week. I've called every day since the business team have been back on Tuesday and they can't talk to me about the issue because their internal billing system is down and has been down for I think it's now 6 days.

My 24 month contract with them finished yesterday and the only reason I'd stay with them is because they have a nice roaming (2.99+VAT for 100MB anywhere in the world) and international call/text offer (100 included calls/texts per month). I'm paying 55eur for my plan (it used to be 85 I think so they have come down), but it's nowhere near as good as some of the 30 day rolling sim only plans out there now so the money I save each month would go towards covering the roaming/international costs, if I can get the same at home usage for €30, that's about €300 I have to cover these per year.

cormie

cormie wrote: »

It's not just Vodafone, it's happened a lot where I've had companies overcharging me on direct debits and they would have gotten away with it

if not for those meddling kids

cormie wrote: »

Here I am again, I received another higher than expected bill off Vodafone and have been trying to speak to someone about it the whole week. I've called every day since the business team have been back on Tuesday and they can't talk to me about the issue because their internal billing system is down and has been down for I think it's now 6 days.

My 24 month contract with them finished yesterday and the only reason I'd stay with them is because they have a nice roaming (2.99+VAT for 100MB anywhere in the world) and international call/text offer (100 included calls/texts per month). I'm paying 55eur for my plan (it used to be 85 I think so they have come down), but it's nowhere near as good as some of the 30 day rolling sim only plans out there now so the money I save each month would go towards covering the roaming/international costs, if I can get the same at home usage for €30, that's about €300 I have to cover these per year.

vodafone do 30 day rolling

cormie

Wow, that Vodafone RED sim only plan looks like it'll give me exactly what I have for €25 less a month, thanks a lot!

EDIT: Ah bollix, I see it's only 1gb instead of the 2gb I'm on

EDIT 2: Aghh, it gets worse, the €30 sim only doesn't have the 100ww minutes or texts either

cormie

This just doesn't stop. I made some account changes with Vodafone since my last message here changing to a different mobile plan and a premises change on the landline. I've been overcharged 2 more bills in a row now, one by about €70, the other about €40. They said that with the premise change everything would be the same including a €3 discount I was getting for having my mobile account with them too, after the premise change the price went up and they took weeks to track the call of where I was told everything would be the same, then I got a letter today saying I was getting a €5 discount for the first 12 months of the contract and then it would go back to full price :mad: It would work out more expensive than the price I had been on eventually.

Again, just a warning, always check your bills. Companies screw up, especially when there is automation.

Graces7

Karsini wrote: »

This seems to be common with Vodafone. Same thing happened to my brother and they refused to admit that it was an error. They eventually sent him a threatening solicitors letter because he refused to pay the amount they claim he owes.

All sounds dreadfully familiar.. some 4 years ago during a dispute with vf they cut me off. I had already had a E700 refund.. one of their emplioyees asked me how I did that and I said, I threatened them with a solicitor.. " Oh that;ll do it." They are not supposed to cut you off during a dispute...so I binned them, got fixed uo with digiweb satellite and blueface ip phone... many months later a threatening solicitors letter from vf who had not topped charging me rental and phone plan although they had cut me off. I replied to the letter then moved house leaving no forwarding address as arguing with these people is stressful and useless. Very happy with what I have here. The bill vf sent bv the way in the nasty letter was well into 4 figures. Have you tried the vf forum here? You will find find fellow sufferers in abundance

Graces7

cormie wrote: »

Here I am again, I received another higher than expected bill off Vodafone and have been trying to speak to someone about it the whole week. I've called every day since the business team have been back on Tuesday and they can't talk to me about the issue because their internal billing system is down and has been down for I think it's now 6 days.

My 24 month contract with them finished yesterday and the only reason I'd stay with them is because they have a nice roaming (2.99+VAT for 100MB anywhere in the world) and international call/text offer (100 included calls/texts per month). I'm paying 55eur for my plan (it used to be 85 I think so they have come down), but it's nowhere near as good as some of the 30 day rolling sim only plans out there now so the money I save each month would go towards covering the roaming/international costs, if I can get the same at home usage for €30, that's about €300 I have to cover these per year.

I pay digiweb 39 and blueface 25. not much for the 39 but the blueface call plan is 2,000 minutes a month world wide and with family overseas that matters , digiweb is the only broadband access where I live

cormie

Thanks for the suggestion, coincidently, I never knew blueface offered mobile services until yesterday and I may already be about to switch!

srsly78

If they overbill you just go nuts and threaten to get comreg involved etc. They will give you a whole free year or more just to placate

Graces7

cormie wrote: »

Thanks for the suggestion, coincidently, I never knew blueface offered mobile services until yesterday and I may already be about to switch!

I just have freedom world and pay for the very few mobile calls I make.... But I know exactly what my communication will cost and the freedom world is perfect for my needs. 2,000 minutes a month for E25... I would never ever go back to a landline. I pay online each month and no contract

Annasopra

Yeah I dont get why you would moan on AH for two years and not contact comreg.

cormie

I'd be calling a lot of mobiles myself. Joey, from what I've read on boards, comreg aren't really active when it comes to laying down the law.