eVision (IPTV service from Eircom) [Merged]

PauloMN

mass_debater wrote: »

Contact them Monday you'll most likely get someone in tech support, not a call handler or sales agent



The installer would provide a scart adapter on install. If you contact Eircom they'll most likely post you one. You'll need a scart to composite adapter

Have already been on to tech support, they were not able to fix it. They tried some stuff (even though one of them didn't know how to reset the box) but no joy. Last chap I spoke to told me he needs to open a case on it but could not tell me how long this will all take. So I just said cancel the lot, but I can't cancel it at the weekend apparently according to the customer services guy I wax put on to.

He seemed to suggest that it can take 24 hours for a service to be added (even though the service was already on my account) and that because I got the installation at 5 pm on Friday that it could take until 5 pm Monday to show on my box.

The whole thing sound ridiculous to me.

jca

PauloMN wrote: »

Right got eVision in on Friday, numerous calls to tech support and customer services I cannot get my Experience pack channels for some bizarre reason. On the verge of cancelling the whole lot and demanding they take it all back if this is not sorted on Monday. Has anyone else had this missing channels problem? Experience pack was on my account from the day I ordered, as was HD, multiroom and Setanta (all of which are working fine).

Completely conflicting information from everyone I speak to in Eircom - from staff telling me try again in a few hours, to others telling me 24 hours, to others not knowing how to reboot the boxes etc.

Also does anyone know what the video out socket is at the back of the box? I thought it was an S-video connection - certainly looks like one - but it's slightly bigger as my S-video cable doesn't fit. The manual of course tells me zero about it, even though it's pictured on the diagram of the back of the box.

I'd say they'll sort it by Monday. It's a great service in fairness.

kooga

just to update,

my free home trial is due to finish on wednesday so rang up to cancel, and was offered a further three months trial again with the option to cancel evision mid april. i also got two months free sky sports.

re pricing just to update and this is where they knock upc/sky for customer service

i signed up in july up for 18 months fibre phone and 6 month Tv so €55 a month and if i opt to keep on the evision it is only a €10 extra rather than the €15 which it is now. Thats great from eircom that they don't pass on price increases mid contract.

Cianmcliam

kooga wrote: »

just to update,

my free home trial is due to finish on wednesday so rang up to cancel, and was offered a further three months trial again with the option to cancel evision mid april. i also got two montyhs free sky sports.

re pricing just to update and this is where they knock upc/sky for customer service

i signed up in july up for 18 months fibre phone and 6 month Tv so €55 a month and if i opt to keep on the evision it is only a €10 extra rather than the €15 which it is now. Thats great from eircom that they don't pass on price increases mid contract.

We took up the 6 months trial and same story, called up to cancel and got 3 months extension, kept the €10 pm essential and got 3 months Sky Sports and Sky Movies added on to the trial.

Found out we were capable of getting the 70mb max speed but were configured for 45mb so eVision would work. Complained about the buffering etc. on youtube and am now getting close to 50mb consistently and the TV service seems a lot better than when we started the trial first with extra channels. We might cancel Sky going by the experience over the last 4 days of using eVision, nice service. One thing we noticed pretty much straight away was superior sound quality over Sky, wasn't expecting that!

PauloMN

Got sorted today with my missing channels. Simply speaking to someone different who was familiar with the problem seems to have made the difference. I'm a little surprised this kind of info is not available to all tech support agents via a knowledge base of some sort, but it appears that it isn't. The guy I spoke to today was able to fix it over the phone no problem.

Oh, and they're sending me my SCART interface as well.

jca

PauloMN wrote: »

Got sorted today with my missing channels. Simply speaking to someone different who was familiar with the problem seems to have made the difference. I'm a little surprised this kind of info is not available to all tech support agents via a knowledge base of some sort, but it appears that it isn't. The guy I spoke to today was able to fix it over the phone no problem.

Oh, and they're sending me my SCART interface as well.

Thats good, it's a very good service. Can't get the missus away from sky unfortunately..

Furp

Ever since I signed back up with Eircom in May, for fibre and evision I always found the most knowledble agents the web chat ones, they seem to have access to multiple areas of the system, plus I kept every log of the chat in case of future issues.

PauloMN

Furp wrote: »

Ever since I signed back up with Eircom in May, for fibre and evision I always found the most knowledble agents the web chat ones, they seem to have access to multiple areas of the system, plus I kept every log of the chat in case of future issues.

Good idea! Will do that next time (which hopefully won't happen!).

jca

Furp wrote: »

Ever since I signed back up with Eircom in May, for fibre and evision I always found the most knowledble agents the web chat ones, they seem to have access to multiple areas of the system, plus I kept every log of the chat in case of future issues.

Yep, I do the same, nice guys in fairness.

heebusjeebus

What is the make/model of the eVision TV box and can the remote be replaced by the Logitech Harmony set of universal remotes?

Paul Kiernan

heebusjeebus wrote: »

What is the make/model of the eVision TV box and can the remote be replaced by the Logitech Harmony set of universal remotes?

Main box is Netgem N8200 and is on the Logitech Harmony system. My Harmony 525 works perfectly with it.

Kensington

Anyone having problems with sound on the main eVision box?

Keep getting "popping" noises in the audio while watching tv.

Not happening on the multiroom box - which is also fine in place of the main box and rewinding doesn't reproduce.

Very annoying!

kooga

ok

my latest bill arrived on friday.....and my free trial period was not reflected in the bill and i was charged for BT sports even though i had requested it to be turned off before the two month offer had expired.


Anyway i rang them and cancelled and sent the evison box back in the post on friday evening.

Its all over

kranbo

kooga wrote: »

ok

my latest bill arrived on friday.....and my free trial period was not reflected in the bill and i was charged for BT sports even though i had requested it to be turned off before the two month offer had expired.


Anyway i rang them and cancelled and sent the evison box back in the post on friday evening.

Its all over

I agree - Eircoms customer service is a joke - I have had issues with regard to my contract when I accepted their "6 month Evision trial". At this stage(after various attempts) I couldn't be bothered trying to resolve this - I will see out my extended contract and move to Sky

jca

kranbo wrote: »

I agree - Eircoms customer service is a joke - I have had issues with regard to my contract when I accepted their "6 month Evision trial". At this stage(after various attempts) I couldn't be bothered trying to resolve this - I will see out my extended contract and move to Sky

They did the same to me when I accepted the free trial. Just couldn't be bothered chasing them up anymore. Like yourself I'll see it out and change provider then. After my disastrous experience with sky dsl bb I'd be very reluctant to give them a go.

ffocused

You will be able to end your contract when your price goes up in the next few weeks.

http://support.eircom.net/article/pricingupdate

At the bottom it states if you want to cancel your contract you can do so within 30 days of receiving your notification letter.

PauloMN

Beginning to wonder have I made a terrible mistake switching to eVision. Have had to reset my modem a few times since getting eVision (actually was having to do this every so often before but of course with eVision now my television is affected as well as my other internet devices when the modem decides to bomb out).

And Eircom this morning sent me my cancellation "pack" (which was supposed to come with the engineer, but the engineer knew nothing about it). It's got a letter to Sky I just need to fill in, and all very conveniently, it even comes with an addressed envelope... to UPC lol!!!!

As for eVision, between the missing channels on install, the picture breakup that happens sometimes, and the modem bombing out, I don't think it's worth the money tbh.

Mantis Toboggan

Sounds like a faulty modem, did eircom supply you with a new one or are you using an old one?

swoofer

A friend got evision recently and I had a look yesterday, modem/router is in hall so eircom use home plugs and I don't think they are up to much, it keeps loosing connection. And they got letter for sky as well, which I thought was a bit cheeky, even said send back card!! Picture looked ok, its sd, but I would prefer a cable from router for stability.

mass_debater

Homeplugs can be troublesome, people should always insist on a cable

Cianmcliam

Had trouble when we got the free trial of eVision originally, seems that even having something plugged in to the second socket of a double socket with the homeplug in the other can cause problems. Have kept the homeplug in its own socket now and works better.

PauloMN

Tyson Fury wrote: »

Sounds like a faulty modem, did eircom supply you with a new one or are you using an old one?

No new modem, but I've only had eFibre for about 6 months, I don't know if you'd consider than an old modem. It's the F1000.

mass_debater wrote: »

Homeplugs can be troublesome, people should always insist on a cable

Yeah I'm going to get rid of the home plugs in the long term, I've already got a CAT5 cable running down to the telly, but I need to run another couple of them.

swoofer

what is the option if router is in hallway ?? It looks as if hole would need to be drilled through a wall to take cable and then run along skirting board??

mass_debater

swoofer wrote: »

what is the option if router is in hallway ?? It looks as if cable would need to be drilled through a wall and then run along skirting board??

Yes, a 2 pair cat5 phone cable stapled to top of skirting

swoofer

can eircom make up a lan cable there and then??

mass_debater

swoofer wrote: »

can eircom make up a lan cable there and then??

Its an rj45 data port extension, it gives you an ethernet socket near the TV and they use a factory ethernet cable supplied to connect the eVision box

jca

swoofer wrote: »

what is the option if router is in hallway ?? It looks as if hole would need to be drilled through a wall to take cable and then run along skirting board??

Mine was setup using the eircom supplied homeplugs and it worked flawlessly.

prodsc

jca wrote: »

Mine was setup using the eircom supplied homeplugs and it worked flawlessly.

Works very well for me too. Homeplug for main tv & 1 extra.

Del007

mass_debater wrote: »

Yes, a 2 pair cat5 phone cable stapled to top of skirting

And if that happens to cross a hallway.

In my case that's not an option at all, the. Home plugs have worked not a bother for me

Del007

Anyone know what the usb on the front of the box is for? Can I put movies on a sub stick and play them on the evision box?