Bridal Outlet Baldoyle

MILF

Received a letter from Bridal Outlet today advising they have gone into voluntary liquidation!!
Am buying my dress & two bridesmaids dresses with them!! Am so stressed. Have been advised that all orders will be honoured but im so scared that theyll pack up and disappear before my big day & take all my money with them. Customers will be way down the pecking order of people due to get money back i reckon. So dont need this stress

celinag79

Same here, I am so scared about this! my dress isn't due in till end of Jan and my wedding is 15th Feb so if im let down I will have no time to find another ! It;s just horrible having this hanging over me, I was already let down with one shop so had to rush order another dress with the Bridal Outlet and now this happens !

lokicat

I got the letter too. They said that my dress will be in and is due in the end of feb start of march. Dont know what to do I cant afford another dress. They are having a meeting in the harcourt hotel on dec 19 so maybe we will find out more. Really hoping we all get our dresses. So stressed now. Can yous let me know if you do get your dresses seen as yours are in before mine.

Sleepy

My o/h got her dress there. Luckily he took it with her when she bought it though so it'd appear we just need to find someone else to do the alterations.

Cerulean Chicken

So glad right now that I have wedding insurance! Also so glad that I told them a date way before my actual wedding date and my dress is due in just around Christmas, would be hysterical if I thought I had to wait 6-9 months just hoping I got my dress.

lokicat

The one who does the alterations is really good . She is not part of bridal outlet she runs her own company which is why we pay her seperateky she just uses the place

lokicat

Cerulean Chicken wrote: »

So glad right now that I have wedding insurance! Also so glad that I told them a date way before my actual wedding date and my dress is due in just around Christmas, would be hysterical if I thought I had to wait 6-9 months just hoping I got my dress.

Can you let us know if you get yours

Sleepy

lokicat wrote: »

The one who does the alterations is really good . She is not part of bridal outlet she runs her own company which is why we pay her seperateky she just uses the place

Could you PM me her details?

lokicat

I will have to get them off my sister she used her but bridal outlet will also give you her number. So stressed my dress was paid in full except for twenty five euro.

Sleepy wrote: »

Could you PM me her details?

Cerulean Chicken

lokicat wrote: »

Can you let us know if you get yours

I'll possibly forget but will update if I remember, if anyone wants to pm me mid January I'll let you know no problem.

lokicat

Thanks fingers crossed it will all be ok as they said.

Cerulean Chicken wrote: »

I'll possibly forget but will update if I remember, if anyone wants to pm me mid January I'll let you know no problem.

lokicat

Thanks fingers crossed it will all be ok as they said.

Cerulean Chicken wrote: »

I'll possibly forget but will update if I remember, if anyone wants to pm me mid January I'll let you know no problem.

ABajaninCork

So sorry to hear of this. Must be a nightmare...

Have any of you got wedding insurance? Should be able to claim from that.

Also - how were the dresses paid for? If it's a credit card, then you can request a chargeback. Similarly, if a Visa debit was used for payment a chargeback can also be requested.

Hope this helps someone.

lokicat

ABajaninCork wrote: »

So sorry to hear of this. Must be a nightmare...

Have any of you got wedding insurance? Should be able to claim from that.

Also - how were the dresses paid for? If it's a credit card, then you can request a chargeback. Similarly, if a Visa debit was used for payment a chargeback can also be requested.

Hope this helps someone.

I dont have any insurance and unfortunately I paid in cash. Did extra work to pay for the dress. They said my dress will be in at the end of feb so im hoping they are being truthful. They also told me they are still taking orders and all previous orders are being honoured. My sister got her dress there two years ago and they all seem genuinely nice so fingers crossed it all works out. Mcelhinneys went through something similar last year and they are still going

ABajaninCork

lokicat wrote: »

I dont have any insurance and unfortunately I paid in cash. Did extra work to pay for the dress. They said my dress will be in at the end of feb so im hoping they are being truthful. They also told me they are still taking orders and all previous orders are being honoured. My sister got her dress there two years ago and they all seem genuinely nice so fingers crossed it all works out. Mcelhinneys went through something similar last year and they are still going

I would get insurance ASAP. That is a priority.

But I don't understand. Is the shop in administration or liquidation? From the sounds of it, it's admin which would explain why the shop is still taking orders, and there might be no need to panic if the administrators think the business is a going concern and are looking for a buyer. If it's liquidation, then the shop is insolvent (i.e is no longer a going concern and is insolvent) and shouldn't be taking further orders. I would double-check the status if I were you.

lokicat

It says voluntary liquidation on the letter but when I rang them they said they would still be taking orders . My friend was going to go with them.

ABajaninCork

Something's not right here. I would get advice from Citizen's Information now. And definitely tell your mate NOT to go there!!

Cerulean Chicken

Yep letter says voluntary liquidation. This is precisely why I paid with credit card and got insurance!

lokicat

Wish I had paid by credit card..they had always seemed so busy and been great with my sister I didnt think twice about going with them. Im hoping it all works out. So stressed about it dont know what il do if I dont get the dress..Cant afford to get it again somewhere else

Cerulean Chicken

lokicat wrote: »

Wish I had paid by credit card..they had always seemed so busy and been great with my sister I didnt think twice about going with them. Im hoping it all works out. So stressed about it dont know what il do if I dont get the dress..Cant afford to get it again somewhere else

I paid for all deposits with credit card, just in case, you never know what business can close down while looking fine. I was in their Athlone store before I was in Baldoyle and that place had limited opening hours and one staff member, I knew that one wasn't doing well so I wasn't taking any chances. It closed down soon afterwards, but I was still happy to go with Baldoyle (again a lot of that was because I knew I had credit card and insurance as security).

SimonLynch

AFAIK Voluntary liquidation means they don't see the business as being viable into the future and want to wind it up before it gets out of hand, current customers should be OK if they're being responsible.

lokicat

SimonLynch wrote: »

AFAIK Voluntary liquidation means they don't see the business as being viable into the future and want to wind it up before it gets out of hand, current customers should be OK if they're being responsible.

I hope so all I want is my dress Il take it as soon as it comes in and get alterations done somewhere. Have to wait until end of feb to find out though hopefully they will know in Jan when it should arrive.

MILF

Had a sit down with the lady who has taken over the bridal orders today. I couldn't hold it in and I was crying like a baby (state of me!)
She basically said that she has personally taken over the bridal orders end of things and has given a personal guarantee that each and every order will be honoured. She has separated all these from the rest of the business in order to honour all brides etc. She gave me the supplier name, name and designer of my dress, dress code and told me to go and check with the supplier to make sure that they are working together to get my dresses made and me looked after. I will be ringing them first thing. It calmed me down a bit.
Its a hassle and a stress that no bride needs in the run up to a wedding. What I didn't like was the fact that on a Monday morning I was greeted by this letter advising that they had gone into liquidation. They said all orders will still be processed and all dresses will be delivered as usual. Nothing else to go on only that....like the expected us to go "ah well alright then, just cos you say it in a letter doesn't mean to say we call by the shop after Xmas and you'll still be there"... I was fuming all day today and was completely drained. I hope this isn't the start of things to come....

lokicat

MILF wrote: »

I am the exact same been crying about it. I am just trusting her now that she means what she says. I might do what you are doing and get the dressmaker details etc

celinag79

Yep will do, I rang again this morning to be assured all was ok & business was as normal. I did however email the Insolvency Union and they told me they we shouldn't rely on the promise of a corporate entity that is entering a liquidation promise and that I should contact the National Consumers agency which I did and am awaiting reply!!

angeldelight

Oh God girls that's awful I can only imagine how stressful this must be - I hope everything turns out ok

Nicole Marso is the lady who does the alterations for the bridal outlet. She also makes wedding dresses that are sold out of a bridal shop in London, and really knows her stuff. I got my bridesmaid dress in BO and she did the alterations - I wouldn't hesitate to recommend her and the price was reasonable too

lokicat

I rang again this morn as I was so stressed they assured me my dress will be in at the end of feb and nicole will do the alterations. Stressful but I feel better about it. Just awaiting feb to come around.

angeldelight wrote: »

Oh God girls that's awful I can only imagine how stressful this must be - I hope everything turns out ok

Nicole Marso is the lady who does the alterations for the bridal outlet. She also makes wedding dresses that are sold out of a bridal shop in London, and really knows her stuff. I got my bridesmaid dress in BO and she did the alterations - I wouldn't hesitate to recommend her and the price was reasonable too

Cerulean Chicken

I feel bad for the staff, I'd say they are up to their eyes in panicked brides. Just filed the liquidation letter into my wedding folder along with my TBO contract and wedding insurance, lol.

Sleepy

As it's a voluntary liquidation rather than an enforced closure I really wouldn't be panicking tbh.

They seem to be going about closing the business in an orderly fashion and are communicating with customers, these are good signs that they'll follow through on their promises.

ABajaninCork

Sleepy wrote: »

As it's a voluntary liquidation rather than an enforced closure I really wouldn't be panicking tbh.

They seem to be going about closing the business in an orderly fashion and are communicating with customers, these are good signs that they'll follow through on their promises.

All well and good. Until you read:

lokicat wrote: »

It says voluntary liquidation on the letter but when I rang them they said they would still be taking orders . My friend was going to go with them.

I would get advice from Citizen's Info now. And I wouldn't trust another word from the shop IMHO.

MILF

celinag79 wrote: »

Yep will do, I rang again this morning to be assured all was ok & business was as normal. I did however email the Insolvency Union and they told me they we shouldn't rely on the promise of a corporate entity that is entering a liquidation promise and that I should contact the National Consumers agency which I did and am awaiting reply!!

Contacted the Consumers Agency before I went down to the Bridal Outlet on Monday and sought advice. I gave her all the details etc. I told her I had been down with the BO two weeks ago to pick out bridesmaids dresses and to pay off more off my own gown. I paid nearly €600 that day. She asked did they ever mention anything to do with liquidation and I said no. They happily went ahead and took my money. She said that we entered into a contract when purchasing our gowns and now they have broken that contract by entering into liquidation so we are legally allowed to get a full refund. She said act quickly as they could be gone tomorrow. She said we could ask for our money back but will probably be told no and then we are left with the choice of court proceedings. I went to the BO armed with this information and spoke to Margaret ( I think her name is?) and she basically said we could try get our money back but we are way down the pecking order of people who would be looking to get their money back and we might not get it. This is when I cried!
I told her that I've lost all confidence in the company and I wanted my money back. She said that if I entered into talks with the liquidators, and if I even got that far, about getting my money back, then this is where our contract ends and I would be left high and dry. I got very annoyed at this. I found her quite unsympathetic and a bit rude to be honest. I can't afford to go looking to get my money back via District Court proceedings aswell as go looking for a new dress and having to fork out for a new dress. I have no alternative but to put my trust in them. I did calm down and felt better when she offered the designers details etc but I still think the whole sorry affair could have been dealt with a whole lot better. I still feel sick thinking about it.

ABajaninCork

Do you have wedding insurance? And did you pay by cash or CC?

Cerulean Chicken

The fact is a bride is very far down the list of creditors if everyone is looking for money back/bills paid etc. I think everyone just needs to get out fast, either bring forward collection of your dress if possible or cancel orders is possible.

lokicat

Cerulean Chicken wrote: »

The fact is a bride is very far down the list of creditors if everyone is looking for money back/bills paid etc. I think everyone just needs to get out fast, either bring forward collection of your dress if possible or cancel orders is possible.

I tried to bring collection date forward but end of feb is the earliest it is coming in. Im putting my trust in them. This happened before to someone I know and they got their dress. Just have to hope when feb comes around I will have my dress nothing I can do until then. In the contract deposits are fifty percent and non refundable so cant afford to lose that so I think we are better off hanging in. They calmed me down when I spoke to them again today I feel confident they will deliver on their promise.

itsallaboutme!!

Hi Everyone,

I just thought Id let you all know my experience with the bridal outlet. I was out there by appointment yesterday morning having received a call last week that my dress had arrived in ( 6 months earlier than agreed) and could i come in for a fitting.I then got the liquidation letter Monday morning. I asked the lady,Paula, about what was happening to the company and she said that "Margaret" was taking over and that all previous orders would be filled. I got the feeling that her responses each time were almost scripted. I asked at one point was it just the Bridal outlet part of the business that was closing and was Moreland Bridal still operating and again all I got was "Margaret" was dealing with everything. I dont know who this "Margaret" woman is apart from her signature at the end of the very uninformative liquidation letter. I just got the feeling that the staff have been told what to say to people,basic info. The fact that they are being so sketchy with information makes me think theres more going on behind the scenes.

Im glad that my dress had come in early and I got to take it home with me yesterday so it worked out in the end for me but I would say to any brides waiting still try get onto them and bring collection dates forward as I dont trust them now at all.Fingers crossed it will all work out!

i also got the number for the alterations lady,Nicole, if anyone wants it they can pm me:)

lokicat

itsallaboutme!! wrote: »

Hi Everyone,

I just thought Id let you all know my experience with the bridal outlet. I was out there by appointment yesterday morning having received a call last week that my dress had arrived in ( 6 months earlier than agreed) and could i come in for a fitting.I then got the liquidation letter Monday morning. I asked the lady,Paula, about what was happening to the company and she said that "Margaret" was taking over and that all previous orders would be filled. I got the feeling that her responses each time were almost scripted. I asked at one point was it just the Bridal outlet part of the business that was closing and was Moreland Bridal still operating and again all I got was "Margaret" was dealing with everything. I dont know who this "Margaret" woman is apart from her signature at the end of the very uninformative liquidation letter. I just got the feeling that the staff have been told what to say to people,basic info. The fact that they are being so sketchy with information makes me think theres more going on behind the scenes.

Im glad that my dress had come in early and I got to take it home with me yesterday so it worked out in the end for me but I would say to any brides waiting still try get onto them and bring collection dates forward as I dont trust them now at all.Fingers crossed it will all work out!

i also got the number for the alterations lady,Nicole, if anyone wants it they can pm me:)

Thanks for letting us know. Earliest my dress is coming is end of feb. I want Nicole to do the alterations as I know she is great. Can you pm me her details. Glad it worked out for you. I hope it works out for us all. Roll on feb

emsie80

Just a thought - If the brides who have ordered dress are 'down the pecking line' and if the company is in trouble, how do they intend on getting the orders filled?? Im presuming suppliers will need to be paid?? if suppliers are not paid, dresses that are ordered will not be released by the suppliers???

all sounds abit suspect. If it was me, i would be contacting the supplier directly and asking about my order. It DOES NOT take 6 months for a dress to be made. max 12 weeeks and you can pay extra for a rush order. Id be looking for my order to be re-done as a rush, pay the small extra charge and be guaranteed my dress.

laura394

Hi ladies. I am another let down and disappointed customer. I only ordered my dress in November and have been told by 'Margaret' that my order cannot be canceled. The dress is not due in until April!! I do not want to continue with them. I really just want my deposit back so I can walk away from this nightmare. I paid €610 cash and I don't have insurance. I contacted the consumer agency who have advised that my best chances of getting the money back would be before the liquidators come in on Dec 19th. I rang and spoke to Margaret who I also found was unsympathetic and dismissive about the whole situation. I found this hugely upsetting. She was very much like here are the facts and theres nothing you can do about it but get on with it. As far as I know she will be going forward in her own name but she would not confirm this. She made me feel like I was overreacting. I paid my deposit and signed a contract in good faith and I feel totally hoodwinked. I have no doubt in my mind that they knew they were in trouble and took my money anyway. I am furious at how they expect customers to trust their 'personal guarantee'. They have ruined the whole bridal experience for me. The only thing that will make up for that is if I get to go elsewhere with my money. Unfortunately, I cannot afford to go somewhere else until I get my deposit back. If I get anywhere with them I'll let you all know.

also, they told me they were not taking more orders.

lokicat

Im in the same boat. No insurance and paid cash. Its pretty much all paid for so I have to just sit and wait and trust them. Mine is due end of Feb. Checked contract our deposits are non refundable too. Il let you know if I get mine end of Feb

MILF

laura394 wrote: »

Hi ladies. I am another let down and disappointed customer. I only ordered my dress in November and have been told by 'Margaret' that my order cannot be canceled. The dress is not due in until April!! I do not want to continue with them. I really just want my deposit back so I can walk away from this nightmare. I paid €610 cash and I don't have insurance. I contacted the consumer agency who have advised that my best chances of getting the money back would be before the liquidators come in on Dec 19th. I rang and spoke to Margaret who I also found was unsympathetic and dismissive about the whole situation. I found this hugely upsetting. She was very much like here are the facts and theres nothing you can do about it but get on with it. As far as I know she will be going forward in her own name but she would not confirm this. She made me feel like I was overreacting. I paid my deposit and signed a contract in good faith and I feel totally hoodwinked. I have no doubt in my mind that they knew they were in trouble and took my money anyway. I am furious at how they expect customers to trust their 'personal guarantee'. They have ruined the whole bridal experience for me. The only thing that will make up for that is if I get to go elsewhere with my money. Unfortunately, I cannot afford to go somewhere else until I get my deposit back. If I get anywhere with them I'll let you all know.

also, they told me they were not taking more orders.

Its like we're the same person, you and me! Got the exact same feeling, response and feel exactly the same way now. My sympathies are with you

laura394

hi ladies. I got onto liquidator (frielstaffords) and basically they said ive two chioces. lose the deposit or go with margaret. new company is called Newco. frustrated out!

lokicat

Has anyone heard anything more on this. Did the lady who said her dress was due in just before christmas get her dress?

Cerulean Chicken

lokicat wrote: »

Has anyone heard anything more on this. Did the lady who said her dress was due in just before christmas get her dress?

Mine is due in in the next couple of weeks, hopefully will hear from them before the end of January.

lokicat

H

Cerulean Chicken wrote: »

Mine is due in in the next couple of weeks, hopefully will hear from them before the end of January.

Hopefully you will. Im ringing them at the end of jan to see if they have a date for mine which is due end of feb.

Thanks for getting back to me

celinag79

Hi, just wanted to let you know after contacting NCA & Liquidators I decided to contact the designer who is Justin Alexander. I was told they are fully aware of the situation with the Bridal Outlet and are still honouring all orders. My dress is due in end of Jan, I feel totally assured after hearing this so maybe all you worried brides should find out the designer and contact them to make sure, good luck

lokicat

Thats great news to hear. Thanks for letting us know.:)

Discostuy

Just posting from my OHs account.

Just to add an update.
I got a call from the shop today to say my dress.

She said it's in and ready for collection. I chose Saturday 19th Jan because I’m free that day and they said they’d block book the time so no one else is in the shop and I could try it on.

Margaret is operating under a new company name and they appear to honouring all orders.

Cerulean Chicken

Discostuy wrote: »

Just posting from my OHs account.

Just to add an update.
I got a call from the shop today to say my dress (which I ordered last May) is in and ready for collection at the end of January.

Margaret is operating under a new company name and they appear to honouring all orders.

If it's in stock now why will it only be ready for collection at the end of January?

lokicat

September? I ordered mine in July told its coming in end of Feb. Maybe Il get it sooner

Donna

Cerulean Chicken

lokicat wrote: »

September? I ordered mine in July told its coming in end of Feb. Maybe Il get it sooner

Donna

Different dresses probably take different amounts of time to come in.

lokicat

Have to say its very reassuring hearing how people are getting their dresses. I just think back to how we were all feeling start of december. Six months to my wedding now..so excited