Ulster Bank - Yappy Customers!

Smcgie

Is there anyone else out there that's sick to death of the whining of some Ulster bank customers? I have 4 accounts with them and I have the common sense to
know that a technical problem can happen to any business.

My accounts are all over the place, but I know they will put them right, I know that they haven't ran away with the money, I know it's not the frontline staffs fault, I know I will be compensated fully and maybe a freebie for the disruption and I don't bloody yap on and on about it an IT glitch or report it to the ombudsman etc etc!

This country is full of people waiting for the smallest of reasons to cry and the politicians make me sick by jumping on the bandwagon and bringing the CEOs into finance meeting to highlight bonuses - YEA like the bonus the bank man gets caused the IT glitch.

Where has the common sense gone in this country

Hanley

If you posted that 3 weeks ago I might have agreed. At this point, it's bullsh*t. I'm glad I'm not a customer. Was giving serious consideration to opening a business account with them a while ago, certainly not now.

They've displayed a fundamental lack of untrustworthiness. Instead of manning up and giving a realistic timescale to resolution, they've employed a death by a thousand cuts strategy.

It's pathetically miserable customer service and I hope they suffer financially. At the very minimum compensation to the extent that they would charge their customers in interest, penalties, referral fees etc etc MUST be recommended and enforced by the central bank if there is any sense of justice to be gotten from this.

Hanley

Also, I heard the bank employees neo-Nazi's.



EDIT: why isn't my Hitler picture working?! How the hell am I meant to Godwin this thread without it!

smash

Must be nice to have blind faith in a company that has your money and has screwed up so catastrophically that not only their counterparts, but EVERYONE with any form of IT knowledge is slating them.

eigrod

Smcgie wrote: »

Is there anyone else out there that's sick to death of the whining of some Ulster bank customers? I have 4 accounts with them and I have the common sense to
know that a technical problem can happen to any business.

My accounts are all over the place, but I know they will put them right, I know that they haven't ran away with the money, I know it's not the frontline staffs fault, I know I will be compensated fully and maybe a freebie for the disruption and I don't bloody yap on and on about it an IT glitch or report it to the ombudsman etc etc!

This country is full of people waiting for the smallest of reasons to cry and the politicians make me sick by jumping on the bandwagon and bringing the CEOs into finance meeting to highlight bonuses - YEA like the bonus the bank man gets caused the IT glitch.

Where has the common sense gone in this country

Completely disagree. This country is probably one of the most tolerant for putting up with "**** happens". In many countries there would be protests, riots & burning of branches (bank branches, not trees obviously )

blow69

Smallest of reasons?

It was a major fcuk up with endless promises that it will be sorted come Monday, come Friday, come Monday again etc. They only seemed to communicate through their website which was cowardly.

I was inconvenienced and asked for a lot of proof which I had. I was brought into an office and told there was no record of me getting paid since March (I get paid every week) and there wasn't anything they could do.

However, now that I'm in the clear, the urge to up sticks has subsided. Not that i could anyway because I'm tied down to them with a loan and investment.

davetherave

Hanley wrote: »

Also, I heard the bank employees neo-Nazi's.



EDIT: why isn't my Hitler picture working?! How the hell am I meant to Godwin this thread without it!

Embeded images aren't allowed in AH.



You know what this country needs, more pillaging, looting and general skulduggery.

ColeTrain

How dare the common man complain. They should get an award out of this. Long live the glorious Ulster Bank.

Hanley

davetherave wrote: »

Embeded images aren't allowed in AH.



You know what this country needs, more pillaging, looting and general skulduggery the ability to embed images in after hours.

FYP.

mikom

Smcgie wrote: »

Is there anyone else out there that's sick to death of the whining of some Ulster bank customers? I have 4 accounts with them and I have the common sense to
know that a technical problem can happen to any business.

My accounts are all over the place, but I know they will put them right, I know that they haven't ran away with the money, I know it's not the frontline staffs fault, I know I will be compensated fully and maybe a freebie for the disruption and I don't bloody yap on and on about it an IT glitch or report it to the ombudsman etc etc!

This country is full of people waiting for the smallest of reasons to cry and the politicians make me sick by jumping on the bandwagon and bringing the CEOs into finance meeting to highlight bonuses - YEA like the bonus the bank man gets caused the IT glitch.

Where has the common sense gone in this country

Computer says No.

K-9

Smcgie wrote: »

I know I will be compensated fully and maybe a freebie for the disruption

Not a hope of that I'd say.

coffee_cake

i'll be asking for compensation and possibly opening a ptsb account anyway
although i didnt have it half as bad as most people i would say

RayM

I think the customers have been remarkably phlegmatic about it, considering the amount of time that's passed, and the piss-poor communications from Ulster Bank.

Boombastic

Are you Henry Hippo?

MistyCheese

Now I hate people as much as any AH poster, maybe even more, but I do sympathise with Ulster Bank customers here. Of course mistakes can happen; most reasonable, rational people (all four of them) realise this but this is no regular mistake. It's been going on for weeks with a lot of Ulster Bank customers feeling that they are not being told what is going on, when the problem is expected to be rectified and what is being done to try to fix the situation and prevent further errors.

I'm not an Ulster Bank customer but people who are have said that the lack of information is a bigger issue than the actual problem itself. I imagine that not being able to access your bank account for over a month would be a big enough problem to begin with anyway. Ulster Bank should be preparing for a mass exodus when this is all over.

puffishoes

bluewolf wrote: »

i'll be asking for compensation and possibly opening a ptsb account anyway
although i didnt have it half as bad as most people i would say

I imagine tsb's bank charges will keep you at UB.

Like most of their customers.

Faolchu

the way i see it every customer should have recieved a letter apologising for teh error and an expected time frame for the resolution. I had to wait 2 weeks to get paid. i appreciate that it wont cause problems for my direct debits etc and i will get my money but whatpisses me of is that it has been claimed that they prioritised socail welfare payments. why is someone on welfares payment a higher priority than mine? thats utter ballsology they should have been processed in teh order they came in on.

chin_grin

mikom wrote: »

Computer says No.

That stopped being funny three weeks a few years ago.

Dr.Strange

bluewolf wrote: »

i'll be asking for compensation and possibly opening a ptsb account anyway
although i didnt have it half as bad as most people i would say

What kind of compensation do you mean?

A few quid to sweeten you up after this momentous botch?

I'd be happy with a few quid meself.

Ash.J.Williams

I saw a customer let rip at a clerk in ulster bank, only the clerk to discover the customer had been using an obsolete card....the poor girl was trying to explain this without tipping the customer over the edge!

Biggins

davetherave wrote: »

...You know what this country needs, more pillaging, looting and general skulduggery.

No thanks, it already took long enough to get rid of Fianna Fail!

Stiffler2

I'm not an Ulster customer because I'm not english but I can see why ppl are getting pissed off.

I've heard some people's mortgages have gone into arrears because they cannot pay the mortgage because they have no money to pay it with.

Add bills, petrol & food to this and I'd say you'd get pretty pissed off pretty quickly

coffee_cake

Dr.Strange wrote: »

What kind of compensation do you mean?

A few quid to sweeten you up after this momentous botch?

I'd be happy with a few quid meself.

someone suggested a few months no interest on the cc, thought that was a good idea
or a few euro, duno
we'll see what ideas they come up with

mikom

chin_grin wrote: »

That stopped being funny three weeks a few years ago.

Duly noted, officer.

Cokeistan

There's no way it should be taking this long to recover their system.

They clearly had sweet fúck all prepared when it came to disaster recovery. This is the end of them in Ireland!

Hanley

Stiffler2 wrote: »

I'm not an Ulster customer because I'm not english

Yet you speak English because...

Hanley

Cokeistan wrote: »

There's no way it should be taking this long to recover their system.

They clearly had sweet fúck all prepared when it came to disaster recovery. This is the end of them in Ireland!

Just going to throw this out - their auditors should have been checking that there was an appropriate disaster recovery plan in place. Now of course auditors aren't IT specialists and it's not REALLY their fault, but it's an interesting bitching tangent to take the thread on.

starviewadams

Hopefully the people who are not tied down to UB (mortgages/loans etc) who have been affected by this situation will actually vote with their money and move accounts to another bank,that's the only way to hurt them because the central bank/govt obviously don't seem to give a flying fúck about what's gone on.

But this being Ireland I doubt they will!

prinz

Meh if they give me a few quid I'll donate it to charity. I was lucky, it happened at a time when I didn't really need to use the account much so not getting money in for two weeks didn't have any major affect so in the grand scheme of things...am I going to get worked up about it? No.

As a matter of interest are UB visa debit cards working alright?

Cokeistan

Hanley wrote: »

Just going to throw this out - their auditors should have been checking that there was an appropriate disaster recovery plan in place. Now of course auditors aren't IT specialists and it's not REALLY their fault, but it's an interesting bitching tangent to take the thread on.

Yeah that's true. But their IT department should have had a recovery plan in place anyway, all major companies do! Could you imagine if something like this happened to another huge company/bank, e.g. Barclays. I'm sure their system wouldn't be down for 3 weeks and counting! Making their Irish staff redundant and outsourcing to India has bit them in the ass big time

Cokeistan

Stiffler2 wrote: »

I'm not an Ulster customer because I'm not english

Wow I must be the unluckiest person in Ireland so as I'm Irish and a customer with them. I must be the only Irish person in Ireland affected by this!