500: Internal server error

B1977

I have a .php website and when the shopping cart is used an error appears as the following. any ideas what the problem is ?

500: Internal server error

This error is generated when a script running on the server could not be implemented or permissions are incorrectly assigned for files or directories

Troubleshooting suggestions:

Temporarily disable any rewrite rules by renaming your .htaccess file if it exists.

Ensure that any CGI or Perl scripts have at least .755. permissions.

If trying to run PHP and you get this error, you may have an invalid php.ini in your /cgi-bin, or may be missing your php.dat file in this folder.

Seth Brundle

Have you checked file and /or directory permissions?

fl4pj4ck

have you changed anything in your .htaccess file?

B1977

recently the php upgraded automatically and this is when the problems started

fcrossen

It may be a PHP error - check your error logs.

komodosp

the 500 internal server error is just a very generic way of the server saying "It doesn't work" but not revealing any information to potential hackers. It's difficult to diagnose on its own.

I would agree with fcrossen to check the logs, it's the only way of finding out what the error really is

Designator

Anyone able to help me with this also? Im trying to simply change the heading in text editor on my website homepage on wordpress but it wont allow me to change it when I click update, keeps saying 500 server error . Im able to change everything else apart from this particular thing, Im not an expert at this so anyone that can help me please explain basically haha

daymobrew

The WordPress website should have emailed the website administrator listing the error message. If not, you will need to get access to the server error logs (generally via your hosting control panel). The error message will list the file where the problem occurred and why.

Once you know this it should help you figure out what is going on. Or post the error message here.

28064212

https://www.boards.ie/discussion/comment/122510161#Comment_122510161

What do you mean "in text editor"? Are you editing .php files in your Wordpress installation by hand? Don't do that unless you know what you're doing. Use the Wordpress administration console to make the changes.

Designator

https://www.boards.ie/discussion/comment/122510538#Comment_122510538

"in text editor" as in literally just a text editor widget on elementor that Im trying to change the text it displays on the homepage but it wont allow me to save the changes, just keeps saying 500 server error , Im at a loss of what to do as Im not any bit of an expert on this stuff, im just learning as I go

28064212

https://www.boards.ie/discussion/comment/122513122#Comment_122513122

That sounds like the correct way. Does the 500 error occur even with the absolute minimal changes e.g. even if you just remove a single letter from the body of the text?

daymobrew

Or can you try to create a new post or page and not use Elementor. Can that be published and edited?

Is WordPress and all the plugins up to date?

Designator

https://www.boards.ie/discussion/comment/122513266#Comment_122513266

yep as soon as I make a single change and hit update it shows 500 server error

28064212

https://www.boards.ie/discussion/comment/122513958#Comment_122513958

Then there's likely something borked in either your WordPress install or the plugin itself. Is this a business website that someone else created? I'd suggest getting on to your developer

Designator

https://www.boards.ie/discussion/comment/122514068#Comment_122514068

I’m using a crocoblock template on elementor and customising it for my own business website

28064212

https://www.boards.ie/discussion/comment/122514094#Comment_122514094

But did you create this website from scratch, or are you messing around with something that someone else created? If the latter, I'd suggest getting on to the original developer, they will have access to logs on the server and know how it was originally set up

Designator

https://www.boards.ie/discussion/comment/122514119#Comment_122514119

Im customising the premade template of the website template I bought from crocoblock

28064212

https://www.boards.ie/discussion/comment/122514130#Comment_122514130

Who installed WordPress? Who installed Elementor?

daymobrew

https://www.boards.ie/discussion/comment/122513894#Comment_122513894

When did it work and when did it stop working? What changed between the two?

Did you try my suggestion of a new post/page WITHOUT Elementor?

Designator

Everything else is working perfectly, allows me to make changes and customise all other pages just fine. Only seems to be an issue when I try to change anything on the homepage

daymobrew

It's time to check the server error logs in the hosting control panel.

Who is the site administrator (in Settings/General/Administration Email Address)? Change it to your email address and verify the change (the website should send you an email). Then edit the home page to generate the 500 error. You should get an email listing the error. Post that error here.

maccored

https://www.boards.ie/discussion/comment/122514294#Comment_122514294

that rules out plugin issues etc. Go into html mode, cut out all the code and paste it in a doc somewhere for safe keeping, then revert back to Visual, put in a few words and see if you have the same error. if not, then something in the original content is causing the issue. If there's still a problem, check you arent using a different page template etc etc. If there is no problem, then put in the original code bit by bit, checking each time, until the error occurs. the last bit of the original page you added would have the issue