Sky+ Remote Record stuck at 'Searching'

frash

Up until last week Sky+ Remote Record was working fine.

For the last couple of days when I do it it will make an entry in the Sky Planner for the time but the name of the program won't be there. The word 'Searching' is displayed & the recording doesn't work.

Anyone seen this before or no what the problem might be?

twinklerunner

frash wrote: »

Up until last week Sky+ Remote Record was working fine.

For the last couple of days when I do it it will make an entry in the Sky Planner for the time but the name of the program won't be there. The word 'Searching' is displayed & the recording doesn't work.

Anyone seen this before or no what the problem might be?

try re-booting the box

monkeypants

twinklerunner wrote: »

try re-booting the box

+1
Switch off the box and unplug it. Wait thirty seconds, plug it back in and give it a few minutes to power up.

frash

No I tried the old "turn it off & on again" but no joy.

Program title still displays with "Searching" - the time of the program is right however so the remote record message is getting to the box.

sundodger5

but did you unplug it not just turn off at the button?

frash

sundodger5 wrote: »

but did you unplug it not just turn off at the button?

I didn't actually unplug it but I turned off the power at the switch at the plug so it was a hard re-boot (I didn't just put it into standby).

Power was off for 30 or more seconds.

frash

Seems to be a known issue with some software update they rolled out.

http://helpforum.sky.com/t5/Sky-HD-Recording-Playback/Planner-quot-Searching-quot/td-p/12431