Eircom free upgrade

SamandFrank

Just wondering if anybody got there free complementary Eircom speed upgrade yet?

NeitherJohn

Not yet anyway.. They said in the next few weeks in the letter, but a more accurate timeframe would be nice alright.

johnwoods

I have Eircom NGB broadband in Dublin City Centre,


I was on the up to 8Mb package and I always got 800KB a sec download (full potential of the line)

Got that letter the other day too, said they were moving me to 24Mb package,

So I just called Eircom Customer service, and asked them about it and the nice lady said I didn't have to wait and said she'd switch me straight away.

So now I have 16Mb (max my line can take)

I'm getting download speeds of 1.5 Megabytes a second and upload of about 100K a second (16Mb down 1Mb up)


Very pleased, she told me I would've switched over automatically eventually but thanks to her she switched me instantly.

Hope this helps,

wheresmybeaver

I signed up about 2 months ago on the NGB website to be notified by email when my line was transferred over to NGB. I was transferred over about 2 weeks ago (checked my line stats a few times in the modem) but I only just got the email notification today. It would seem that even their automated systems may not be the quickest so I probably won't see this free upgrade for another week or two unless I ring them up.

Terry

johnwoods wrote: »

I have Eircom NGB broadband in Dublin City Centre,


I was on the up to 8Mb package and I always got 800KB a sec download (full potential of the line)

Got that letter the other day too, said they were moving me to 24Mb package,

So I just called Eircom Customer service, and asked them about it and the nice lady said I didn't have to wait and said she'd switch me straight away.

So now I have 16Mb (max my line can take)

I'm getting download speeds of 1.5 Megabytes a second and upload of about 100K a second (16Mb down 1Mb up)


Very pleased, she told me I would've switched over automatically eventually but thanks to her she switched me instantly.

Hope this helps,

An 8Mb line should give you 1,000 KB/s download.

1Mb/s = 125KB/s. Note the lower case b.
I get about 850KB/s on my 8Mb line.

Sorry, but I just like being a pedantic dick.

Anyway, nice to know that ringing them gets it done instantly. I've been waiting for 2 weeks now to get the bump from 8 to 12 they promised me. Not that I'm expecting anything near 12, but it would be nice to get 10.

Anyway, my question to those in the know is will the Netopia 3347NWG handle that speed?
I refuse to use that piece of crap Zyxel one they are currently giving away.
I'm willing to wait an extra few minutes for downloads if it's a choice between the Zyxel and 3347NWG.

KoolKid

It would seem UPC have Eircom running scared. I'm Lovin' it!!:D

_John C

Terry wrote: »

Anyway, my question to those in the know is will the Netopia 3347NWG handle that speed?
I refuse to use that piece of crap Zyxel one they are currently giving away.
I'm willing to wait an extra few minutes for downloads if it's a choice between the Zyxel and 3347NWG.

According to this it will with the right firmware version.

jeffk

Anyone else try to update the firmware and get File update failed. Click here to go back to previous page?

NewHillel

Terry wrote: »

An 8Mb line should give you 1,000 KB/s download.

1Mb/s = 125KB/s. Note the lower case b.
I get about 850KB/s on my 8Mb line.

Sorry, but I just like being a pedantic dick.

1 Mb/s = 125 kb/s. Note the lower case k and b. :pac:

DjFlin

Terry wrote: »

I refuse to use that piece of crap Zyxel one they are currently giving away.
I'm willing to wait an extra few minutes for downloads if it's a choice between the Zyxel and 3347NWG.

I just got a Zyxel one in the post to replace my broken Netopia. What exactly is wrong with it? You've got me afraid to plug it in now :pac:

lucernarian

Terry wrote: »

An 8Mb line should give you 1,000 KB/s download.

1Mb/s = 125KB/s. Note the lower case b.
I get about 850KB/s on my 8Mb line.

Sorry, but I just like being a pedantic dick.

Anyway, nice to know that ringing them gets it done instantly. I've been waiting for 2 weeks now to get the bump from 8 to 12 they promised me. Not that I'm expecting anything near 12, but it would be nice to get 10.

Anyway, my question to those in the know is will the Netopia 3347NWG handle that speed?
I refuse to use that piece of crap Zyxel one they are currently giving away.
I'm willing to wait an extra few minutes for downloads if it's a choice between the Zyxel and 3347NWG.

Just to add to that unnecessary pedanticism, but eircom do indeed supply up to 8 mbps through DSL. The problem is some of that is lost to overheads in PPPoE and the like. The maximum download speed through http is generally about 106KB/s multiplied by whatever number of mb/s your line is connected at. The full "8 mbps" leaves you with download speeds of up to 848kB/s:)

One can get a small speed boost of maybe up to 1% by changing the DSL connection's MTU to 1454 instead of the maximum of 1492 for PPPoE. It's more efficient due to quirks of PPPoE.

jeffk

I have just gotten off the phone to broadband support; there is no need to update the firmware on the router(Eircom does it for you) or to change over to the new brand router.

BOZG

Sent Eircom an email asking for more details on dates and all they would say is that it's taking place between May 10 and mid-June.

wheresmybeaver

BOZG wrote: »

... mid-June.

read: late July ;-)

BOZG

wheresmybeaver wrote: »

read: late July ;-)

Wouldn't be surprised. I might try johnwoods tactic but need to get my housemate to call as the bill is in her name.

hbr

SamandFrank wrote: »

Just wondering if anybody got there free complementary Eircom speed upgrade yet?

Yes. Mine was upgraded today. 8160/512 to
12284(Kbps) / 670(Kbps)

Getting about 1.24MB/s sustained download from ftp.esat.net

NeitherJohn

Could I ask what part of the country you're from hbr? Just so I know if upgrades are happening in my area!

hbr

NeitherJohn wrote: »

Could I ask what part of the country you're from hbr? Just so I know if upgrades are happening in my area!

Cork City. Mahon exchange.

NeitherJohn

hbr wrote: »

Cork City. Mahon exchange.

I'm in Ballyphehane on Quaker Road exchange. Maybe I'll be switched soon. Thanks for that!

Alun

I got my letter over 3 weeks ago now and no sign of an upgrade yet.

BOZG

Alun wrote: »

I got my letter over 3 weeks ago now and no sign of an upgrade yet.

Customer Service are suggesting it could be mid-June before roll out finishes.

Alun

BOZG wrote: »

Customer Service are suggesting it could be mid-June before roll out finishes.

Thing is though I'm pretty sure the switchover in the exchange has already happened. I had an outage during the day just before the letter arrived, which righted itself the next day, but with better upstream and downstream SNRM values and a much flatter SNR/frequency graph, and I'm pretty sure the remote vendor id changed too (is now Broadcom but was Alcatel I think) so I'm thinking that I was put on another line card, presumably ADSL2+, in advance. I'm still syncing at G.DMT (ADSL1) so I guess now all someone has to do is throw an (albeit virtual) switch to switch me over to ADSL2+.

@Eircom:Tony .. any chance you could check what the status is if I PM you my phone number?

wheresmybeaver

Alun wrote: »

Thing is though I'm pretty sure the switchover in the exchange has already happened. I had an outage during the day just before the letter arrived, which righted itself the next day, but with better upstream and downstream SNRM values and a much flatter SNR/frequency graph, and I'm pretty sure the remote vendor id changed too (is now Broadcom but was Alcatel I think) so I'm thinking that I was put on another line card, presumably ADSL2+, in advance. I'm still syncing at G.DMT (ADSL1) so I guess now all someone has to do is throw an (albeit virtual) switch to switch me over to ADSL2+.

@Eircom:Tony .. any chance you could check what the status is if I PM you my phone number?

I think they first physically upgrade your exchange to NGB, improving the line stats etc and enabling your line for the new rates. This happened a few weeks ago for me, and immediately the upload rate increased (and the Eircom NGB usage meter started working).

The free 24mb upgrade is a separate matter though (it's a promotion), so I assume they have to manually change your account settings somewhere and this probably happens much later.

Still, I got that letter a good 3 weeks ago at this stage, I would have thought they would have gotten around to it by now!

Bruno2010

wheresmybeaver wrote: »

I think they first physically upgrade your exchange to NGB, improving the line stats etc and enabling your line for the new rates. This happened a few weeks ago for me, and immediately the upload rate increased (and the Eircom NGB usage meter started working).

The free 24mb upgrade is a separate matter though (it's a promotion), so I assume they have to manually change your account settings somewhere and this probably happens much later.

Still, I got that letter a good 3 weeks ago at this stage, I would have thought they would have gotten around to it by now!

Guys, if you recieved a letter re upgrade to 24Mb and dont feel like waiting you can contact 1901 and be moved over!!

BOZG

Bruno2010 wrote: »

Guys, if you recieved a letter re upgrade to 24Mb and dont feel like waiting you can contact 1901 and be moved over!!

Does that mean signing up to another 12 month contract though? If I remember correctly, that was the case with UPC when they bumped their speeds up to 30Mb a few years ago.

Bruno2010

BOZG wrote: »

Does that mean signing up to another 12 month contract though? If I remember correctly, that was the case with UPC when they bumped their speeds up to 30Mb a few years ago.

Hi

This is a free upgrade to 24Mb Ultimate so there will not be a new 12 month contract involved. If you are within contract this will simply carry on with the remaining term. If you are not within contract, you will remain out of contract ... this is the case regardless of whether you wait to be migrated or if you request it yourself.

.... If you sign up for some other promotion (in addition to the 24Mb upgrade) at the same at a promotional price then you'll trigger a new contract but if you're just upgrading your BB to 24Mb Ultimate and retaining whatever bundle you may have then no new contract. I hope that makes sense!?!

B

BOZG

Bruno2010 wrote: »

Hi

This is a free upgrade to 24Mb Ultimate so there will not be a new 12 month contract involved. If you are within contract this will simply carry on with the remaining term. If you are not within contract, you will remain out of contract ... this is the case regardless of whether you wait to be migrated or if you request it yourself.

.... If you sign up for some other promotion (in addition to the 24Mb upgrade) at the same at a promotional price then you'll trigger a new contract but if you're just upgrading your BB to 24Mb Ultimate and retaining whatever bundle you may have then no new contract. I hope that makes sense!?!

B

Yeah, makes sense but just wondering where you got that info from. When UPC increased their line speeds a few years back, whenever they introduced 30Mb, that definitely wasn't the case. If you wanted to wait until they implemented the upgrade, your contract remained as it was which I assume is legally obliged but if you requested to be upgraded sooner than planned, they forced you into another 12 month contract. And I assume that they're legally entitled to do so.

capadoNNa-

received the free upgrade letter on the 3rd of may and still waiting

uhm, will my router 2247NWG-VGx manage the up to 24mb speed?

oh and should i update the software 7.6.0r3 no clue if this is old or new...










cmon eircom co clare needs you

BOZG

capadoNNa- wrote:

received the free upgrade letter on the 3rd of may and still waiting

uhm, will my router 2247NWG-VGx manage the up to 24mb speed?

oh and should i update the software 7.6.0r3 no clue if this is old or new...


cmon eircom co clare needs you

Are you being upgraded to the full 24Mb? Most people are being put on to the 24Mb package but will get nowhere near that speed. My letter said they were increasing me to 15Mb.

http://support.eircom.net/images/suppimages/nta770r6.bin is the newer firmware for your model. I don't think your firmware will handle ADSL2+ speeds so you should definitely update. With that, everything should be ok I think but if not, Eircom are due to send out newer modems.

capadoNNa-

BOZG wrote: »

Are you being upgraded to the full 24Mb? Most people are being put on to the 24Mb package but will get nowhere near that speed. My letter said they were increasing me to 15Mb.

http://support.eircom.net/images/suppimages/nta770r6.bin is the newer firmware for your model. I don't think your firmware will handle ADSL2+ speeds so you should definitely update. With that, everything should be ok I think but if not, Eircom are due to send out newer modems.

thanks for the download link, successfully updated. the letter states that they will upgrade me to ngb ultimate (up to 24mb)

BOZG

capadoNNa- wrote: »

thanks for the download link, successfully updated. the letter states that they will upgrade me to ngb ultimate (up to 24mb)

Nice. Must be close to an exchange then.

Creasy_bear

Just checked my eircom usage thingy there and it says my total product allowance for this month is unlimited. I was on 30mb a month

Have they changed it?

ninjasurfer1

Creasy_bear wrote: »

Just checked my eircom usage thingy there and it says my total product allowance for this month is unlimited. I was on 30mb a month

Have they changed it?

Yup. Ngb regular and advanced are now "unlimited" (read somewhere that unlimited is 250gbs).

Creasy_bear

ninjasurfer1 wrote: »

Yup. Ngb regular and advanced are now "unlimited" (read somewhere that unlimited is 250gbs).

thanks!

versager

I rang Eircom's 1901 customer service yesterday, they stated the upgrade (up to 15mB in my case) should happen by mid-june, so have to wait then up to 2-3 weeks to get it activated...upgrade letter received on 3rd of May:rolleyes:

BOZG

Just got my speed increase in Swords today.

Current stats:



Minor drop in attenuation. SNR has gone down significantly enough.

BArra

your line can take more speed, you have 2.5db to play with

ring support up and ask them to raise ur profile to the next level and see can u keep it stable without drops, i think you will be fine

TT09

BOZG wrote: »

Just got my speed increase in Swords today.

Current stats:



Minor drop in attenuation. SNR has gone down significantly enough.

Did you have to ring up or where you automatically changed over ?

NeitherJohn

Got mine yesterday too. Syncing close to 13Mb! SN margin is borderline though, but I won't complain!

BOZG

TT09 wrote: »

Did you have to ring up or where you automatically changed over ?

Automatic.

Calibos

Can confirm Bray has been upgraded. I just looged into the router to check if I had the correct firmware for adsl2 when I noticed the thing was synced at 17.1 mbits. That answers that

However, I was hoping for 20mbit plus. I was sure my downstream figures were 16 attenuation and 13db snr pre-upgrade. Now they are 19db attenuation and 6/7db snr with crc errors at 22

I knew I'd probably be put on a lower profile and have to phone them to bump me up to a 20mbit plus profile but now that my attenuation and SNR figures have changed so much it doesn't look like thats possible now.

BArra

yep thats the max your gonna get, going up to 19 is a bridge to far and your connection would drop....a lot :P

akenny01

I Got updated today, I'm in Enniscorthy,

Speed
17405/765 (kbps)
Line Attenuation 16/9 dB

do ya think this would update over the comin months ?

keno-daytrader

akenny01 wrote: »

I Got updated today, I'm in Enniscorthy,

Speed
17405/765 (kbps)
Line Attenuation 16/9 dB

do ya think this would update over the comin months ?

Your sound margin is the important number with regards to max speed, whats the SNR?

homer911

I notice that the usage allowance on the 8mb offer is now only 10GB a month. I thought this used to be 30GB. The equivalent Vodafone limit is 40GB

akenny01

keno-daytrader wrote: »

Your sound margin is the important number with regards to max speed, whats the SNR?

SN Margin (dB)

Downstream
5.80
Upstream
17.40

I think its might be after changin a fair bit? I cant remember what it use to be though

TiNcAn

Ok lads, could do with some help please.

Been on to eircom for quite sometime now so I have finally got new modem that supports ADSL2+ and my line has been upgraded. So here goes with the questions.

1. Does eircom decide what your modem syns at or is this determined by your modem given your current line stats (e.g. Attenuation and SNR)?

2. The master socket (NTU) that I have is ancient (telecom eireann style), the physical contacts it uses are rubbish so I have replaced it with a cheap indoor socket point. Is eircom required to replace the NTU with something modern if the last one is a piece of junk?

3. This links back to the second question. I have found that my SNR and Attenuation depend a lot on the quality of the contacts at the master socket. My current SNR is 8-9db with attenuation 18db but I have temporarily gotten it as good as SNR of 11db and attenuation 17db. Would a decent socket point such as modern one supplied by eircom help me keep good line stats?

4. The speeds I am getting now are 1.7-1.8 mb/s from ftp://ftp.esat.net/. Most pages seem to be loading fine but facebook as gone back to 56k mode. Is this in anyway related.



Just for info

line sync speed: 17404 kbps /765 kbps
Attenuation : 18db/8db
SNR: 9db/17db

Only getting some FEC errors atm but tend to get some CRC and HEC errors if SNR drops down to 6-7db which it has at some points.

lucernarian

SNR will mainly fluctuate due to local interference effects and the number of people using their DSL connection in the area (if they are served by the same bundle of cables as you are). A fluctuation of 2 or 3dB is relatively normal. The condition of the wire itself is just as important as any contacts/sockets etc.

A faceplate for the NTU which has the filter built in would help speeds or stability to a small degree(but you'd have to use the modem at that socket as it filters any extension wires/sockets)

I don't think you're supposed to touch the NTU as it's part of eircom's network but I doubt a linesman would care so long as it doesn't make things worse.

The older netopia 2247-NWG can take ADSL2+ with a firmware upgrade. (Not the 3347 though) It could work better than the new Zyxel ones, seeing as the Zyxel routers suck in many regards.

TiNcAn

Well this might seem a bit odd but I got out the old Netopia 3347-NWG modem and gave it an ol' update to the latest version 7.8. Now it handles ADSL2+ and it has improved my line ratings considerably.

They are now attenuation 17.10db/7.5db and SNR 11.5db/18.9db. Chuffed now.

lucernarian

I was sorely tempted to put the 3347 bit with IIRC beside it or a question mark as I've actually no experience with it! I'm very suprised, it's a much older model and I think it was in use since before ADSL2+ was finally standardised by the ITU.

Aren't those stats only as good as what you've enjoyed before? You'll need to give it a bit of time to see if there is any improvement.

So long as the line is experiencing no disconnects, this is all academic. Any errors are easily dealt with within DSL using error correction or simply retransmitting data. The retransmission is instantaneous and each block of data sent is only a tiny fraction of overall throughput so unless you were getting several thousand CRC errors per hour you shouldn't notice it. I noticed no changes in internet use when there was a lightning storm here the other day. (500 new CRC errors after 10 minutes)

_John C

Im on the 7mb package at the moment and as far as I know, Im due to be upgraded to the NGB 24mb package soon. The past couple of days Ive been rebooting my modem/router (Netopia 2247-62) and logging the connection results. Here they are:

June 10 SYNC      ATTN DN   SNR DN   ATTN UP  SNR UP  MOD   DATA PATH

18:20   7168/384  22.50     11.80    11.50    20.00   DMT   INTERLEAVE
19:15   7168/384  22.50     12.00    12.00    20.00   DMT   INTERLEAVE
19:46   7168/384  23.00     12.30    11.50    20.00   DMT   INTERLEAVE
22:21   7168/384  23.00     11.80    11.50    20.00   DMT   INTERLEAVE
22:35   7168/384  23.00     12.10    11.50    20.00   DMT   INTERLEAVE

June 11 SYNC      ATTN DN   SNR DN   ATTN UP  SNR UP  MOD   DATA PATH

11:00   7168/384  23.00     11.70    11.50    19.00   DMT   INTERLEAVE
13:15   7168/384  22.50     11.90    12.00    20.00   DMT   INTERLEAVE
18:25   7168/384  23.00     12.10    11.50    19.00   DMT   INTERLEAVE
19:09   7168/384  23.00     11.90    11.50    20.00   DMT   INTERLEAVE
21:00   7168/384  23.00     12.10    11.50    21.00   DMT   INTERLEAVE
22:50   7168/384  23.00     12.00    11.50    20.00   DMT   INTERLEAVE
23:50   7168/384  23.00     12.10    11.50    20.00   DMT   INTERLEAVE

Would I be right in expecting a speed of around 18/19mb after the upgrade?