The Great 2011 PSN Outage Megathread *Post 1 updated*

Sephiroth_dude

Meglamonia wrote: »

My email account that I use for psn got hacked fcuk sake

oh ****

time to change my password I think.....

Meglamonia

Sephiroth_dude wrote: »

oh ****

time to change my password I think.....

Microsoft are being **** about it too

Varik

That class action lawsuit against Sony has pretty much been stop before it started, now companies can choose to deal with people 1 by 1 instead of in a large group. If anyone wants to sue Sony in the US they need their own lawyer and to make an orderly line.

http://www.latimes.com/business/sc-dc-0428-court-class-action-web-20110427,0,1239412.story


Also would cover otheros as well.

EGriff

Changed my gmail password there which I never bothered doing after the boards hack, but sony are giving out so little info better safe then sorry.

keithc83

EGriff wrote: »

Changed my gmail password there which I never bothered doing after the boards hack, but sony are giving out so little info better safe then sorry.

Yeah did the same. Just to be safe more so than anything else. They gave the excuse that they had their experts looking into how bad the breach was. They should have said from the beginning that what has happened could be a possibility rather than leaving us all in the dark til now.

Mayo_Boy

Meglamonia wrote: »

My email account that I use for psn got hacked fcuk sake

How do you know when your email is hacked?
Should I change my password to be on the safe side?

Ciano35

Mayo_Boy wrote: »

How do you know when your email is hacked?
Should I change my password to be on the safe side?

Well in my account, some bastard in Venezuela hacked into it and sent spam emails to 3 of my contacts, the messages made absolutely no sense, it was like random characters eg: gk5ksodoc021&osa and then a link to some drug website.

And ya I would change my password if I were you, it only takes a few seconds.

johnny_ultimate

decman wrote: »

i didnt change anything

Yeah, wouldn't be leaving that one up to blind faith.

NUTZZ

Ciano35 wrote: »

Well in my account, some bastard in Venezuela hacked into it and sent spam emails to 3 of my contacts, the messages made absolutely no sense, it was like random characters eg: gk5ksodoc021&osa and then a link to some drug website.

And ya I would change my password if I were you, it only takes a few seconds.

I've had that before with the drug website, fairly sure it's not related to the PSN hack, just a coincidence

Ciano35

NUTZZ wrote: »

I've had that before with the drug website, fairly sure it's not related to the PSN hack, just a coincidence

Maybe, but I used that email address and the same password for psn, so I don't know really. Did your email have those odd characters aswell ya?

Grayditch

I'd say credit card company's employee's heads are wrecked.

Kersmash

I bought stuff off the psn store using a CC, but I deleted the details after, and chose not to save or whatever. Could these be compromised?

shinzon

Q: Are you working with law enforcement on this matter?
A: Yes, we are currently working with law enforcement on this matter as well as a recognised technology security firm and local law enforcement to conduct a complete investigation. This criminal attack against our system and against our customers is a criminal act and we are proceeding aggressively to find those responsible.

Q: Was my personal data encrypted?
A: All of the data was protected, and access was restricted both physically and through the perimeter and security of the network. The entire credit card table was encrypted and we have no evidence that credit card data was taken. The personal data table, which is a separate data set, was not encrypted, but was, of course, behind a very sophisticated security system that was breached in a malicious attack.

Q: Was my credit card data taken?
A: While all credit card information stored in our systems is encrypted and there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained. Keep in mind, however, that your credit card security code (sometimes called a CVC or CSC number) has not been obtained because we never requested it from anyone who has joined the PlayStation Network or Qriocity, and is therefore not stored anywhere in our system.

Q: What steps should I take at this point to help protect my personal data?
A: For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your statements.

Q: What if I don’t know which credit card I’ve got attached to my PlayStation Network account?
A: If you’ve added funds to your PlayStation Network wallet in the past, you should have received a confirmation email from “DoNotReply@ac.playstation.net” at the email address associated with your account. This email would have been sent to you immediately after you added the funds, and will contain the first four digits and last four digits of your credit card number. You can also check your previous credit card statements to determine which card was attached to your PlayStation Network or Qriocity accounts.

Q: When or how can I change my PlayStation Network password?
A: We are working on a new system software update that will require all users to change their password once PlayStation Network is restored. We will provide more details about the new update shortly.

Q: Have all PlayStation Network and Qriocity users been notified of the situation?
A: In addition to alerting the media and posting information about it on this blog, we have also been sending emails directly to all 77 million registered accounts. It takes a bit of time to send that many emails, and not every email will still be active, but this process has been underway since yesterday. At this time, the majority of emails have been sent and we anticipate that all registered accounts will have received notifications by April 28th. Consumers may also visit uk.playstation.com/psnoutage and www.qriocity.com for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed.

Q: What steps is Sony taking to protect my personal data in the future?
A: We’ve taken several immediate steps to add protections for your personal data. First, we temporarily turned off PlayStation Network and Qriocity services and, second, we are enhancing security and strengthening our network infrastructure. Moving forward, we are initiating several measures that will significantly enhance all aspects of PlayStation Network’s security and your personal data, including moving our network infrastructure and data center to a new, more secure location, which is already underway. We will provide additional information on these measures shortly.

Q: Has Sony identified the party or parties responsible for the PlayStation Network hack and subsequent theft of personal information?
A: We are currently conducting a thorough investigation of the situation and are working closely with a recognised technology security firm in order to find those responsible for this criminal act, no matter where in the world they might be located.

Q: When will the PlayStation Network and Qriocity be back online?
A: Our employees have been working day and night to restore operations as quickly as possible, and we expect to have some services up and running within a week from yesterday. However, we want to be very clear that we will only restore operations when we are confident that the network is secure.

AIR-AUSSIE

So do ye think it'll be back before the weekend or is this a more long term thing?

Desire.

AIR-AUSSIE wrote: »

So do ye think it'll be back before the weekend or is this a more long term thing?

They said "a week from yesterday" so I am guessing that it will probably early next week.

Notorious97

Its getting to the point where i actually don’t care about what might have been taken, i just want to play some god damn Nazi Zombies!!!

I doubt it will be back by the weekend, i reckon next Wednesday :mad:

Spacedog

any word of them restoring the any OS feature?

This is just another example of why you get better service with pirate games, music and movies, the paying customer gets their identity stolen and screwed over. the gimp who pays, gets their name address and mothers maiden name slapped in an unencrypted database, by a company who taunts an entire community of millions of hardcore computing ninjas to try and steal them.

I spent 4 hours trying to get a legit copy of portal 2 to work on my friends PC because steam didn't like belkin routers and firewalls. meanwhile my other friend gets it from bit torrent and has not a bother.

GeoHot didnt deserve to be dragged through the legal system for what he did. Sony should have hired him to help secure their network and their future consoles to protect their users and their business.

WolfForager

Spacedog wrote: »

any word of them restoring the any OS feature?

This is just another example of why you get better service with pirate games, music and movies, the paying customer gets their identity stolen and screwed over. the gimp who pays, gets their name address and mothers maiden name slapped in an unencrypted database, by a company who taunts an entire community of millions of hardcore computing ninjas to try and steal them.

I spent 4 hours trying to get a legit copy of portal 2 to work on my friends PC because steam didn't like belkin routers and firewalls. meanwhile my other friend gets it from bit torrent and has not a bother.

GeoHot didnt deserve to be dragged through the legal system for what he did. Sony should have hired him to help secure their network and their future consoles to protect their users and their business.

Thanks mate, needed the laugh this morning

Kiith

I wonder if Valve are reconsidering putting so much effort into the PS3 version of Portal now :pac:

Spacedog

WolfForager wrote: »

Thanks mate, needed the laugh this morning

no worries, it's funny cos it's true. the PS3 portal 2/steam launch was a desaster for valve because of the anon DDOS and now this.

Overall this is a major ethical IT issue that barely gets talked about. companies store users personal data in huge databases, secured with the latest and greatest tech... tech gets old, company forgets about it, gets hacked, data gets stolen, company updates security and says sorry, reset your passwords etc...

there is a huge black market for personal data like ths, seporate databases can be combined using a unique number or an e-mail address. e.g. if you had your details on recruitireland.com (e.g. applied online for a 3 jobs in ireland in the last 5 years) and had details on PSN, and some russian scamster buys both stolen data sets, they can build a better picture of you should they wish to reset your online banking password, impersonate you online, sell your details to other criminals with other databases.

youtube "steve rambam privacy is dead, get over it" confrence talk by a private investigator who uses the same methods to find criminals. people have to be careful about what info they give to who online. you shouldn't need to give Sony your CV to play assassons creed any more than you'd have to give atari your fingerprints to play space invaders.

There is no sinister motive for collecting this info (usually marketing) but the consequences of it falling into criminal hands are more far reaching for the user than a few password changes.

Sharpe88

Haven't had a chance to get on the PS3 since last Firday, anyone able to tell me if the network issue has been fixed yet? Something to do with maintenance.

Chefburns

Not yet its down due to a hack they stole lots of personal information see here for more info on it.

SeanQCitizen

RangeR wrote: »

Bit OT but if I cancel now, I will have to change my CC number / details on the 10 or 20 sites that I have it registered to. I see no reason to do that at this stage. Plus, isn't there a charge to get a new card? If so and I have to get one, I will be charging Sony as it is directly their fault. To preempt argument, as it's OT, that's what the SCC is for.

If you think it's OTT then fine. All I was saying is that to put a hold on your card is pretty pointless and that if you had serious concerns then a new card is the only way. As for changing details on 10 or 20 sites, have you been reading the rest of the posts? That is what people are complaining about. The fact that this is a huge pain in the hole to have to change passwords and details to sites etc.

10-20 sites huh? Thats alot of porn.

Sharpe88

That's a bit of a pain in the arse.

banie01

So has anyone received any email from Sony yet?
I haven't received any email regarding the hack to either my US or EU account emails.
While I appreciate that a lot of the information regarding the hack is in the public domain,
I think its very poor practice that the company which held my data has not yet had the courtesy to send me an email informing there has been a security breach.
Piss poor customer service once again from Sony.
And before anyone suggests I may have a spam filter or similar for psn/Sony notifications... I don't

Kiith

banie01 wrote: »

So has anyone received any email from Sony yet?
I haven't received any email regarding the hack to either my US or EU account emails.
While I appreciate that a lot of the information regarding the hack is in the public domain,
I think its very poor practice that the company which held my data has not yet had the courtesy to send me an email informing there has been a security breach.
Piss poor customer service once again from Sony.
And before anyone suggests I may have a spam filter or similar for psn/Sony notifications... I don't

You probably did get an email, but the hacker who now has access to your email has probably deleted it already...

banie01

Kiith wrote: »

You probably did get an email, but the hacker who now has access to your email has probably deleted it already...

Haha... my passwords are changed on a 30 day cycle mate(and none are shared across multiple sites) apart from my psn which has been the same since launch day.
An even security question wise there isn't anything that should allow a hack on any of my mail accounts in my psn data.(I hope)

The fact is I haven't received a mail as of yet despite the hack being in the public domain.

NotorietyH

banie01 wrote: »

So has anyone received any email from Sony yet?
I haven't received any email regarding the hack to either my US or EU account emails.
While I appreciate that a lot of the information regarding the hack is in the public domain,
I think its very poor practice that the company which held my data has not yet had the courtesy to send me an email informing there has been a security breach.
Piss poor customer service once again from Sony.
And before anyone suggests I may have a spam filter or similar for psn/Sony notifications... I don't

My email arrived this morning at 2am. I imagine sending out 70 million or so emails takes a while. Still should have been sent out sooner though. They have put the information out everywhere though. It's been in every newspaper I've seen, on all the news channels and all that. I can't imagine there's many people who are unaware of the situation and relying on an email.

Spacedog

what does the e-mail say, any word on getting Other OS back?

AIR-AUSSIE

Spacedog wrote: »

what does the e-mail say, any word on getting Other OS back?

I really see zero chance of getting the other OS back tbh. They need to give something back to their customers but doubt it'll be that.