40€ charge for wanting to change my address at 123.ie

slimjimmc

Wetbench4 wrote: »

But i didn't get my booklet till after i bought insurance.

But I think SI 853/2004 allows for this if you bought using distance selling.

You can cancel without reason and without penalty up to 14days after you receive full details of the policy (Sect 11.6). There are exemptions to this rule (Sect 12) and I don't know if motor insurance is exempted.

Naturally if you bought in person then you should have requested to read the policy terms before buying.

Wetbench4

Thanks guys:(


I'm not the OP by the way, sorry if i hijacked the thread.

HumpM

I used to be able to transfer my insurance with Aviva online for nothing , I got a bill in the post for €20 once never paid it, they never said anything about it

Anan1

HumpM wrote: »

I used to be able to transfer my insurance with Aviva online for nothing , I got a bill in the post for €20 once never paid it, they never said anything about it

You can still change online FOC, I did it once by phone and they insisted on being paid, I refused and they let it go.

anewme

Padraig Mor wrote: »

You were overcharged so. I did a temp transfer a few weeks ago and it cost a tenner.

I did a temp transfer with them and I was charged 40 as well

Del2005

busman wrote: »

A bit from left field but why not make a data protection act request.
When you get your info say that your address is incorrect and that you wish they correct it! Max charge 6.35

And they'll still charge you €40 to change it, so it'd be €46.35, as it's a admin fee for any policy changes.

slimjimmc

And they have 40 days to give you your personal info from receipt of your written request and another 40 days from receipt of your written request to correct it.

katnia

I got mugged by them for €40 recently when changing car details, they then came back to say the insurer had requested another €39. I'm fine about the €39 because that's the actual underwriting charge but it made me sick paying the €40 because you have to remember they are only an insurance broker which means that they are being paid by the insurer (RSA) for all premiums and adjustments made on the policy during the policy year. So they pocket the €40 and make a commission on the €39. It stinks really. I never mind paying the fee for an actual change in the policy, but it kills me to know that they are creaming it two ways.

BUYER BEWARE ON THIS CROWD ME THINKS.....

Brabus

Sorry for dredging up an old thread, but just to share my experience of 123.ie, my renewel is due in a week and I'm going to get rid of the car when the policy ends. So obviously, I will still be charged €40 to say i won't be renewing with them this year.

Can I just say that I won't pay this fee and leave it at that?

Brabus

Brabus wrote: »

Sorry for dredging up an old thread, but just to share my experience of 123.ie, my renewel is due in a week and I'm going to get rid of the car when the policy ends. So obviously, I will still be charged €40 to say i won't be renewing with them this year.

What makes you think that? Just don't renew, they'll send out your NCB with the remewal. They can't charge you an admin fee for not renewing, that's looney.

useless

katnia wrote: »

they are only an insurance broker

They're not really a broker in the traditional sense of the word since they're now wholly owned by RSA. Think of 123.ie as the internet channel for RSA- just like you can get a quote from AXAdirect.ie or Aviva.ie

fionny

Well this thread has ensured I will never use 123 for anything! I currently am with AIB (Aviva) and its stress free and reasonable plus they give an Intrest FREE direct debit option which is great!

fionny

fionny wrote: »

Well this thread has ensured I will never use 123 for anything!

I wouldn't let a €40 admin fee put you off, my insurance was only €300 with them, allows 3 admin fees before they are as expensive as the competition. I don't envisage changing address or car over the coming 12 months so I don't envisage any €40 admin fees

Brabus

RoverJames wrote: »

What makes you think that? Just don't renew, they'll send out your NCB with the remewal. They can't charge you an admin fee for not renewing, that's looney.

The thing is I don't have a problem paying €40 admin fee for starting a new policy or a permanent transfer, but €40 to cancel a policy is a bit greedy IMO.:(

It's just bad company policy IMO, and its one way of turning away prospective business too.

Brabus

Brabus wrote: »

Sorry for dredging up an old thread, but just to share my experience of 123.ie, my renewel is due in a week and I'm going to get rid of the car when the policy ends. So obviously, I will still be charged €40 to say i won't be renewing with them this year.

Can I just say that I won't pay this fee and leave it at that?

Brabus wrote: »

The thing is I don't have a problem paying €40 admin fee for starting a new policy or a permanent transfer, but €40 to cancel a policy is a bit greedy IMO.:(

It's just bad company policy IMO, and its one way of turning away prospective business too.

Cancelling a policy and not renewing one are two different things, not renewing is not cancelling and there is no charge for it. If you do not renew a policy when it expires there will be no €40 fee.

fionny

Got my auto renewal quote from AIB (aviva) and its cheaper then any quote I can find online... have to say very happy with the service and the fact that there is an interest free direct debit option is brilliant as most companies charge like 24% APR!

JustAddWater

It's a rip off

I was with 25plus previous and they used to let me change things like address etc online for free to avoid admin fee's

€40 for them to post out a cert? I don't need a new cert!

Bit pee'd off at it TBH, I told them i'd call back later, didn't pay it yet

thomas anderson.

Just rang 123 to change my address so I would get the forms for my renewal.

Lady on the phone says "thats €20 please"

I said no, send me an invoice.

JustAddWater

thomas anderson. wrote: »

Just rang 123 to change my address so I would get the forms for my renewal.

Lady on the phone says "thats €20 please"

I said no, send me an invoice.

They'll do what they did to me, it'll go on your account and they'll catch it at renewal

You can just ring them up about the renewal and they email it too you dont need the stuff they post out.

I changed address during the year but just waited until I was renewing and changed my address then for free.