UPC Raising their Prices on 4th Jan Again!!!!

cast_iron

dub45 wrote: »

Try contacting them and telling them that you are decreasing the amount you pay them per month and they will tell you very quickly that you are in breach of your Terms and Condtions.

Just because a CS agent says something, that does not make it true. By in large, they are drones doing what they are told. Not that that makes it in any right, but perhaps a bit more understandable.

They changed their Terms and Condtions in September last - were you informed?

Can you show me the old T&C's to show I had to be informed?

They recently made a change to the Acceptable User Policy when they inserted the caps for the so called unlimited products? Were you informed?

No, as they did not apply to me.

dub45

cast_iron wrote: »

Just because a CS agent says something, that does not make it true. By in large, they are drones doing what they are told. Not that that makes it in any right, but perhaps a bit more understandable.
Can you show me the old T&C's to show I had to be informed?
No, as they did not apply to me.

If UPC made previous Terms and Conditions available on their website as they should it would be very easy to show you. But the clause was in there, as a similar issue arose when UPC increased their prices earlier this year and did not give the required notice.

Groinshot

dub45 wrote: »

There is noting more fundamental to Terms and Conditions than the price one pays for a good or service. Try contacting them and telling them that you are decreasing the amount you pay them per month and they will tell you very quickly that you are in breach of your Terms and Condtions.

And even if you go along with your narrow view it is simply not true.

They changed their Terms and Condtions in September last - were you informed?


They recently made a change to the Acceptable User Policy when they inserted the caps for the so called unlimited products? Were you informed?

They capped my unlimited? *dialling right now* No they didn't, but surely there's som,e loophole that their prices are in a licencing agreement or something, and their terms and conditions only include what services we're paying for, not how much we're paying for them. I'm not saying they're right, I'm just saying they're probably abiding by their own rules in their own way.

billyboy01

Just cancelled today with 30 days notice! Magnet BB and FreeSat HD here I come!:)

http://www.irishtimes.com/newspaper/pricewatch/2010/1220/1224285913952.html

alfaz

ok i just rang and was told that their cancellations department was not open today and would return back tomorrow. bullcrap??

anyone got any suggestions who i should contact? i rang the 1908 number.

any help much appreciated

Groinshot

alfaz wrote: »

ok i just rang and was told that their cancellations department was not open today and would return back tomorrow. bullcrap??

anyone got any suggestions who i should contact? i rang the 1908 number.

any help much appreciated

try the cancellations department tomorrow. you need to give it to them in writing too

DavidCochrane

I joined UPC back in March after being assured they were adding lots of new HD Channels like Sky have, and nothing have materialised, and I get fobbed off when I ask them on Twitter about Sky1HD, SkyNewsHD and the new SkyAtlanticHD - whereas they seem very capable of adding a Sky Christmas Channel (!) with little notice.

I've only heard of the price increase today - and between now and Jan 4 does not constitute 30 days notification to me.

I'm up for a scrap, but I won't be putting up with this ridiculous nonsense from UPC.

mickeyboymel

I'm out - as of 15th Jan. I Called up on the 15th Dec, They Returned my call on 22nd Dec, Was Paying €108.95 for 30mb BB, Phone With Anytime World, And Digital Max Multiroom HD, They offered it me for €95, said no thanks I want out as I'm not happy about the increase and way it was handled, so they accepted and were sorry to loose me! I asked for email confirmation which never arrived so I contacted them today and now have writen confirmation of cancellation and no fee.

I kept the broadband even with the standalone fee its still better value and speed, so as soon as the much talked about Triax Saorview/Sat Combo PVR comes on the market that will do me nicely!

ftakeith

mickeyboymel wrote: »

I'm out - as of 15th Jan. I Called up on the 15th Dec, They Returned my call on 22nd Dec, Was Paying €108.95 for 30mb BB, Phone With Anytime World, And Digital Max Multiroom HD, They offered it me for €95, said no thanks I want out as I'm not happy about the increase and way it was handled, so they accepted and were sorry to loose me! I asked for email confirmation which never arrived so I contacted them today and now have writen confirmation of cancellation and no fee.

I kept the broadband even with the standalone fee its still better value and speed, so as soon as the much talked about Triax Saorview/Sat Combo PVR comes on the market that will do me nicely!

I saw UPC cutting off customers in Rialto and Crumlin on xmas eve when I was walking up from rialto luas station to Crumlin on xmas eve, I remember my family was cut off by cablelink in the mid 1980s, its terrible

no cut off for me as I have freesat/saorview

jeckle

ftakeith wrote: »

I saw UPC cutting off customers in Rialto and Crumlin on xmas eve when I was walking up from rialto luas station to Crumlin on xmas eve, I remember my family was cut off by cablelink in the mid 1980s, its terrible

no cut off for me as I have freesat/saorview

Just because you saw a UPC technician up a ladder doesn't automatically mean that they are cutting people off because they didn't pay their bills.

I had a technician out recently & he told me that this is a common misconception, & he is regularly subject to abuse in certain areas from people who assume they know the reason he is there when in fact they are carrying out repairs/service/upgrades.

NullZer0

dub45 wrote: »

Any such notice will be a clear breach of their terms and conditions in relation to the 30 days notice.

How about asking them when they will start complying with their own terms and conditions?

Maybe they will tweet the next increase.

I was just onto UPC regarding a constant technical fault over the past two weeks.

While I was at it I asked if they would be notifying customers in writing (just out of curiosity). They then informed me that I had already been notified via national press and I had until December 31st to speak with the cancellations dept.

dub45

iRock wrote: »

I was just onto UPC regarding a constant technical fault over the past two weeks.

While I was at it I asked if they would be notifying customers in writing (just out of curiosity). They then informed me that I had already been notified via national press and I had until December 31st to speak with the cancellations dept.

This idea that putting an ad in a newspaper somehow fulfills their obligation to notify customers is absurd and obviously a part of their plan to notify as few customers as possible - hardly the behaviour of an honest or trustworthy company?

The fact is that UPC have over 760,000 customers.

http://www.irishtimes.com/newspaper/breaking/2010/1104/breaking24.html

The cable operator had a total of 762,700 subscribers by the end of the quarter, a 9.3 per cent rise compared to 697,800 for the same three-month period a year earlier.0,000 customers.

The Independent where they apparently place the ad has a circulation of approx. 150,000.

http://www.irishtimes.com/newspaper/finance/2010/0219/1224264797737.html

The ABC’s Island of Ireland Report shows that the Irish Independent’s circulation fell 3 per cent to 149,906 in the second half of last year, down 4,704 copies on the same period a year earlier.

So in the unlikely event that every Indo reader was a UPC customer and actually saw the ad that day (highly unlikely it is safe to say) that would leave approxy 610,000 customers uninformed of the impending price increases.

It is quite absurd to expect the customers of any company to buy a newspaper daily and then to pore over it from cover to cover on the offchance that a price change as UPC put it is imminent.

I am sure that putting an ad in the Indo will keep the Indo sweet towards UPC but it in no way fuliflls their obligation to inform their customers.

As I have said umpteen times before surely any reputable company will want to inform its customers properly of such a fundamental thing as a price increase?

dub45

jeckle wrote: »

Just because you saw a UPC technician up a ladder doesn't automatically mean that they are cutting people off because they didn't pay their bills.

I had a technician out recently & he told me that this is a common misconception, & he is regularly subject to abuse in certain areas from people who assume they know the reason he is there when in fact they are carrying out repairs/service/upgrades.

On the basis that UPC staff have to climb ladders to cut people off said technician could of course have been cutting people off couldn't he?

jeckle

dub45 wrote: »

On the basis that UPC staff have to climb ladders to cut people off said technician could of course have been cutting people off couldn't he?

Of course he could, but on the basis that he could have been doing a multitude of other things it's a bit pointless claiming that he was actually cutting people off for non-payment. People do cancel their services off their own bat also, so claiming that that is unfair is just as ridiculous. The reality is the poster does not know what UPC were doing & is just assuming that people were being cut off for non-payment.

Having seen & experienced the weather conditions in the Rialto area on Christmas Eve I'd suggest that they were carrying out repairs, as quite a lot of people in the area had problems, though I don't know for sure. Neither does the poster who claimed otherwise, or, indeed, do you.

dub45

jeckle wrote: »

Of course he could, but on the basis that he could have been doing a multitude of other things it's a bit pointless claiming that he was actually cutting people off for non-payment. People do cancel their services off their own bat also, so claiming that that is unfair is just as ridiculous. The reality is the poster does not know what UPC were doing & is just assuming that people were being cut off for non-payment.

Having seen & experienced the weather conditions in the Rialto area on Christmas Eve I'd suggest that they were carrying out repairs, as quite a lot of people in the area had problems, though I don't know for sure. Neither does the poster who claimed otherwise, or, indeed, do you.

You are entitled to your suggestion of course even though you have absolutely no basis for it:)

cast_iron

I don't get why UPC cutting people who have not paid their bills off is so terrible
These people are in default of their payments, and this sort of behaviour only drives up the price for all of us who do pay their bills.

Darlings

this sort of behaviour only drives up the price for all of us who do pay their bills

I am not sure how you worked that out???


Anyway there was a pretty aggressive door to door sales pitch by Sky Ireland in the Rialto area in the last month trying to get people to move to Sky which I know a lot of people took up. A lot of dishes went up in the last couple of weeks so I am assuming that UPC were disconnecting for this reason.

cast_iron

Darlings wrote: »

I am not sure how you worked that out???

Just like where people commit insurance fraud...the insurance companies just jack up everyone's premium a bit to compensate. I think it adds about 5% in the case of car insurance.

Darlings

Its not the same but I know what you mean..

jeckle

dub45 wrote: »

You are entitled to your suggestion of course even though you have absolutely no basis for it:)

The basis for my suggestion was the adverse weather conditions plus the problems that thousands of people experienced at the time due to the conditions.

Unpleasant childhood memories of a particular poster is no basis to believe that every dwelling in Rialto that UPC visited on Christmas Eve was to cut them off for non-payment of their bills is, quite frankly bizarre & quite naive to say the least.

havana

Hi. I was wondering if anyone could clarify a few things for me re UPC price increases. I gave tv, broadband and phone with them. I rang to cancel my contract due to the price increases. I was told my contract finishes in January anyway. I got my tv and broadband in jan last year but added the phone in November. They told me they were separate contracts. So I just tried to cancel my phone contract but was told that if i did that I would no longer receive a service. The rep told me that there are no phone increases in january. I was looking at the price notice online as I was talking to her.

http://www.upc.ie/about_us/pricenotice/

Current prices listed on the site
http://www.upc.ie/phone/tariffs/

It definitely implies an increase in local and national calls but she was adamant this not the case. Can anyone confirm their understanding of this? Are call prices to increase and if so does this allow me to cancel the contract without loss of service.

dubguy45

Im just off the phone to UPC to check my proposed increases. No issues with the conversation. My Cable Value pack goes up €2 but Digital Plus Subscription goes down €1.25. Phone Anytime Pack is unchanged as is my 30meg broadband. As things stand an increase of €0.75 from Janruary. Broadband packages of 10meg , 20meg and 30meg available. 8meg existing customers appear to have done well having been moved up to 15meg for an additional €2. I can save €8 if I drop to 20meg from 30 meg. That might be an idea as the "Fair Useage Cap" for both is 250 gig.
This information is based on the phone call to UPC and not a reference to any info on their web s*ite.
Cheers.

alfaz

Groinshot wrote: »

try the cancellations department tomorrow. you need to give it to them in writing too

I rang them and was told that my fee isn't being increased as its an MMDS contract. I've spoken to 2 different people about it and both have said that it definitely isn't, one said he was a senior person in the cancellations department. It does clearly say on the fees notice at the very bottom that the Sports Super pack (MMDS) is increasing by €2.

I've emailed them to get confirmation and attached a screenshot to it. I want it in writing just to be sure as I really don't trust them!

Anyone else got the same package as myself and spoke to them?

edit; they've just gotten back to me and said its not the Sports SuperFan (MMDS) pack I have but the Sports and Movies MMDS pack I have. I can't find what the difference is so i'll leave it at that and see next month

Infoanon

The UPC info channel seems to still advertising the old prices ??

No mention of any price increase.

If this is the case - and I am open to correction - this is misleading advertising?.

cast_iron

havana wrote: »

It definitely implies an increase in local and national calls but she was adamant this not the case. Can anyone confirm their understanding of this? Are call prices to increase and if so does this allow me to cancel the contract without loss of service.

If you're on one of Freetime, Freetime World, Anytime or Anytime World, then calls will go up when you go outside this pack. If you are on one of these packs, let CS explain to you how this could not cost you money - they won't be able to.

I can't see how the phone is a separate contract, but I'm too lazy to go and read the fine print:)

Either way, why do you wish to cancel the phone? Is it no good?

Tusky

Fibre Ultimate bundle at the moment is on upc.ie for €85.

On the price update notice it says the new price for this bundle is €101.25.

Can that be right ?

SteM

Tusky wrote: »

Fibre Ultimate bundle at the moment is on upc.ie for €85.

On the price update notice it says the new price for this bundle is €101.25.

Can that be right ?

I don't think so.

I have given Sky my 1 months notice and am due to get Fibre Ultimate installed mid-jan. When I read about the price increases here I mailed the lady I was dealing with in UPC asking how much it would go up to and this is the reply I received:

---

The order we made for €85/mth will be increased by €1.25/mth. The price in the new year will be €86.25/mth.
This is due to the increase of €1.25/mth on the Digital TV pack, there was no price change on BB/Ph.

---

If it's going up to €101 then I'll just cancel the install and stick with Sky.

mgsrocks

Tusky wrote: »

Fibre Ultimate bundle at the moment is on upc.ie for €85.

On the price update notice it says the new price for this bundle is €101.25.

Can that be right ?

It's an old fibre ultimate package which included sky sports. Don't know why they ever removed sports from the packages, it made them much better value then the current offers.

cast_iron

mgsrocks wrote: »

Don't know why they ever removed sports from the packages, it made them much better value then the current offers.

The answer's in the question....

havana

cast_iron wrote: »

If you're on one of Freetime, Freetime World, Anytime or Anytime World, then calls will go up when you go outside this pack. If you are on one of these packs, let CS explain to you how this could not cost you money - they won't be able to.

I can't see how the phone is a separate contract, but I'm too lazy to go and read the fine print:)

Either way, why do you wish to cancel the phone? Is it no good?

Thanks. Still want the phone service at the moment, but no harm getting out of contract when I can, in case I do wish to cancel the service in the future. I'll try again tomorrow. Hopefully a different rep will be more helpful.