Bookmakers Bitch/Moan/Groan thread - See mod warning Post 1!

The Recliner

Bookmakers Bitch/Moan/Groan thread

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We are getting a lot of threads recently giving out about bookies or looking for advice on a scenario

It has been suggested that it would be better if we cogged the Poker forum and had them all in a central place

So feel free to post them here, any new threads set up will be merged here (report them please if we miss them)

Basic forum rules apply, vent but keep it civil and nothing libellous

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Added 5th February 2015 by TrueDub

This thread is for genuine complaints - it is NOT a facility for people to post libellous or defamatory accusations. Specifically, accusations of criminal acts or conspiracies will be deleted on sight, and infractions or bans handed out as appropriate.

3hn2givr7mx1sc

I placed a 5er on a double of United(9/5) and Shamrock Rovers(13/8) to win on Sunday, and according to the PP calculator I should have recieved 36.75. But when I collected my winnings I only got 19euro back.
It's not the only time, either, but I can't specifically remember the last time it happened.

I had the odds written on the docket as well.

Any opinions on what to do?

amcalester

Contact PP and see what they say. I wouldn't hold out much hope though.

UrbanSea

Dunno,unless the odds were wrong. Go back to them.

EI111

go back and complain, they will give you the money you are owed

3hn2givr7mx1sc

amcalester wrote: »

Contact PP and see what they say. I wouldn't hold out much hope though.

Wasn't PP, just use their calculator.:P

ihateusernames

Sounds to me like its totally pp's mistake. Id get in contact with them

Healio

OP go back to the shop and ask how they have settled your bet as you thought it should have been more. Rough sums would suggests Rovers were paid out at 4/11,

What time was it placed?
Were Shamrock rovers in-play at the time?

okidoki987

The Utd/rovers double was around 6-7/1 so there's no way it was 3/1 unless as already saiod you had the bet when Rovers had already scored.
Then it would have been placed after 12.30pm.
What time did you place the bet?

3hn2givr7mx1sc

Between 11 and 12, definately wasn't after half 12.

Warper

In fairness I find PP staff to be very helpful apart from one wagon where i am not going to mention. But in fairness you should have queried it there and then. Very hard to prove now.

ArmaniJeanss

Did you by any chance write 'Man utd to win the Community Shield' on your docket, in which they would have paid out at the Win The Shield price, as opposed to the 90 minute price.

Even still I'm guessing Utd would have been around evens so it doesn't add up.

Gavin "shels"

If nothing else you've learned a lesson, ask for the odds before placing the bet and write the odds on the slip.

EI111

Warper wrote: »

In fairness I find PP staff to be very helpful apart from one wagon where i am not going to mention. But in fairness you should have queried it there and then. Very hard to prove now.

It's not hard to prove, they have a printout of how much the bet was settled for. It really should be no problem.

Was it an independent bookie?

Healio

Warper wrote: »

But in fairness you should have queried it there and then. Very hard to prove now.

Paid out dockets from sunday will still be in the shop, no hassle to get them to fish out this bet and double check what was paid out on.

3hn2givr7mx1sc

EI111 wrote: »

It's not hard to prove, they have a printout of how much the bet was settled for. It really should be no problem.

Was it an independent bookie?

Harrington's.

UrbanSea

Go back as soon as possible,before there are too many on the computer,it would take ages to find.

Handsome Bob

Strange one, odds on football stay more generally fixed than they would for the likes of horse racing, where prices will constantly fluctuate and thus, it could come down to a simple error on the cashier's half for not putting the odds you took into the system.

I'm not sure about whether there is a lot you can do now, next time just bring it up with the cashier on the spot if you feel you haven't been given enough. Be nice about it though, mistakes happen and can be fixed swiftly.

El Horseboxo

Well, qué pasó? You get your correct odds in the end? Should be straight forward to check if you went in soon enough.

3hn2givr7mx1sc

Gave me a 10er when I went in to ask about it, fair play to them. They were grand about.
Not the full amount, it'll do, though.

EI111

baz2009 wrote: »

Gave me a 10er when I went in to ask about it, fair play to them. They were grand about.
Not the full amount, it'll do, though.

They shoulda given ya more... just saying

3hn2givr7mx1sc

EI111 wrote: »

They shoulda given ya more... just saying

Ah yeah. Didn't want to make too much of a scene in my only local bookies, though.:o

jive

stan james offer that if spain won the world cup they would refund a single outright bet for up to £250. anyone remember that when you clicked the terms and conditions that it wouldn't load up? well apparently there was an expiry period on that free bet and it was 30 days. now if i could read the terms and conditions then i'd understand but it wouldn't load for me and others. also it didnt say anything about it in their emails about the offer. 34 days later i cant use my free bet. won't be backing on their site again

Mezcita

"Get Your Money Back if Spain Win The World Cup.
Spain are the hot favourites to win the 2010 world cup but we're not convinced. So when you place an outright bet on any team before the start of the tournament and if Spain go on to lift the trophy, we'll give you your money back.

Think England can do it? Why would you bet anywhere else?

Promotion Specific Terms & Conditions.
This promotion is available from 11th May 2010 until noon on 11th June 2010.
If you place a qualifying bet and Spain goes on to win the World Cup, StanJames.com will refund your stake up to a maximum value of £250 as a freebet.
A qualifying bet is a single bet (minimum of £5) on any team (other than Spain) to win the FIFA World Cup 2010. The bet must be placed during the promotion period at StanJames.com.
The refund will be in the form of a balance credited to your account.
The refund applies to outright win singles, or the win part of an outright each way bet.
Cashback will only apply to the win part of each way bets.
Eligible bets will be struck via web, mobile or call centre only.
Usual promotion Terms and Conditions apply "

Not mentioned there but apparently their freebets do expire 30 days after they are credited. Unlucky.

jive

Mezcita wrote: »

"Get Your Money Back if Spain Win The World Cup.
Spain are the hot favourites to win the 2010 world cup but we're not convinced. So when you place an outright bet on any team before the start of the tournament and if Spain go on to lift the trophy, we'll give you your money back.

Think England can do it? Why would you bet anywhere else?

Promotion Specific Terms & Conditions.
This promotion is available from 11th May 2010 until noon on 11th June 2010.
If you place a qualifying bet and Spain goes on to win the World Cup, StanJames.com will refund your stake up to a maximum value of £250 as a freebet.
A qualifying bet is a single bet (minimum of £5) on any team (other than Spain) to win the FIFA World Cup 2010. The bet must be placed during the promotion period at StanJames.com.
The refund will be in the form of a balance credited to your account.
The refund applies to outright win singles, or the win part of an outright each way bet.
Cashback will only apply to the win part of each way bets.
Eligible bets will be struck via web, mobile or call centre only.
Usual promotion Terms and Conditions apply "

Not mentioned there but apparently their freebets do expire 30 days after they are credited. Unlucky.

Yeah i'm not saying they're liars or conned me out of money or anything but like i said the terms and conditions wouldn't load up for me and a few other people so i'm not sure how i was meant to get the info i needed. Was only €20 but its still annoying. I would usually stop doing business with a company because of this kind of thing but maybe i should win my 20 back and then some and do a runner?? :P haha nah i wont be backing with them again unless they have a decent offer going. It's my own fault but im just stating it was almost a secret that u only had 30 days because i was waiting for the football to start up again to use the free bet

Shakeandbake!

SHAFTED BY PADDY POWER BOOKIES

Went into my local PP shop today to place a bet on Steinbeck (6.30 Killarney). Placed my stake of €100 @ advertised price of 6/4. Happy days, Steinbeck wins, go in to collect and get a return of €237.50:mad: which means i only got 11/8 where i was expecting €250 . Queried this with the cashier and i was told that i was 29 minutes late for the 6/4 price! My docket showed bet placement at 6.16pm and i took the price from one of the screens in the shop which at that time clearly stated "early prices" (at this time the first live show was not in). Cashier tells me that "oh we always have screens that show the prices a horse was earlier in the day" - now i think thats bull***t. Anyway i'm down €12.50 as it stands but i'm gonna bring this up with the shop manager next day she's on and either i get what i'm owed or they can stick their cashcard and i'll take my business elsewhere.

Reckon i have a chance?

The Walsho

I actually work in a bookies so perhaps I can offer a different perspective on some of these.

Re: The one above. Sounds like crap to me. The screens show the current prices.

Shakeandbake!

The Walsho wrote: »

I actually work in a bookies so perhaps I can offer a different perspective on some of these.

Re: The one above. Sounds like crap to me. The screens show the current prices.

What sounds like crap to you?

The Walsho

Shakeandbake! wrote: »

What sounds like crap to you?

Sorry that wasn't clear. I meant the excuse the girl gave you sounded like crap.

Shakeandbake!

The Walsho wrote: »

Sorry that wasn't clear. I meant the excuse the girl gave you sounded like crap.

Ah right, no bother. As long as i'm going into bookies i certainly don't recall screens showing prices from earlier in the day! Lame excuse or maybe it's something new that PP are doing:rolleyes:......ah well i'll see how i get on with the shop manager....

Healio

Shakeandbake! wrote: »

Reckon i have a chance?

Dont Think so.....

Prices advertised for ‘early price’ races are available subject to fluctuation up to the time as displayed in our offices (normally 20 minutes before the race ‘off time’ for UK races and 30 minutes for Irish) or up to ‘first show’.

Depends what time was displayed on the screen for the availability of prices.

Shakeandbake! wrote: »

Lame excuse or maybe it's something new that PP are doing:rolleyes:......ah well i'll see how i get on with the shop manager....

May have been a problem with their screens updating?

sonnky

Healio wrote: »

Dont Think so.....

Prices advertised for ‘early price’ races are available subject to fluctuation up to the time as displayed in our offices (normally 20 minutes before the race ‘off time’ for UK races and 30 minutes for Irish) or up to ‘first show’.

Depends what time was displayed on the screen for the availability of prices.




May have been a problem with their screens updating?

Maybe they do

Celtic3x

Allright guys shine some light on this. match began 12.30pm. at half time one team was winnign 1-0. it was a match in running i seen odds online an not on screen in store, did bet no second goal at 1.37pm. second goal was scored 50th min. bookie is saying goal was scored 2 mins after bet place.

it seem very quick after i did bet that betting was suspended. could bet be made void our get free bet to the stake if arguee the fact in local bookie would be well none bookie an id be well none in here.

more thoughts on this then any thing !

Healio

Celtic3x wrote: »

Allright guys shine some light on this. match began 12.30pm. at half time one team was winnign 1-0. it was a match in running i seen odds online an not on screen in store, did bet no second goal at 1.37pm. second goal was scored 50th min. bookie is saying goal was scored 2 mins after bet place.

it seem very quick after i did bet that betting was suspended. could bet be made void our get free bet to the stake if arguee the fact in local bookie would be well none bookie an id be well none in here.

more thoughts on this then any thing !

If it was done online, you will get nothing from your local shop, as it is a different "department" as such, with different customer service departments.

Also if done online, then the times they have are what they are going to go on. Where you watching the match on a stream or on TV ??

Celtic3x

bet was place in store. but was from a price i got on the website. paddy power do some in running games not all get listed in branch but can take price from web , i rang them up an they say betting got suspended at 1.40 an my slip says 1.37:48. iv look up few websites an all range from 2nd goal score at 48th min 49th min an 50th min. there could be an error of a minute our two after our before bet place i see that but could i dispute it an get some satisfaction you think?

Healio

cant see how you would dispute anything here, you bet on no second goal, then there was a goal two minutes after you placed your bet. Nothing done wrong on the bookmakers side that i can see.

The Walsho

Healio wrote: »

cant see how you would dispute anything here, you bet on no second goal, then there was a goal two minutes after you placed your bet. Nothing done wrong on the bookmakers side that i can see.

Exactly. You lost your bet.

UrbanSea

I couldn't even understand what you were trying to say,it was hurting my brain.
Why would you get your stake refunded just because the goal was scored two minutes after your bet was placed? Even if it was 1 second after the bet was placed,it lost.End of.

200motels

Healio wrote: »

Paid out dockets from sunday will still be in the shop, no hassle to get them to fish out this bet and double check what was paid out on.

Not so, I'm a manager of a betting shop and we can look back at any docket up to a year or more in some cases.

UrbanSea

Meant to post this a while ago.
Backed a Gosden horse in a maiden,must be about August. Favourite was even stevens,with 9/1 bar,and my boy was clear second favourite. Back it at 9s anyway each way. BAM,Ryan Moore's horse is withdrawn(the fav) leaving a huge Rule 4. I don't mind that,I understand these things happen.
Anyway,my horse ends up finishing second at 7/1 following the market re-shape(I assume another horse got backed)
The bit that annoys me is that due to the Rule 4 I still ended up losing money on the each way bet,even though the runner went off at an SP of 7/1. What I like about Celtic is that if there is a rule 4 greater than 25c than it reverts to SP.
Shouldn't all bookies to this? If my bet reverted to SP after the rule 4,I would have at least made money on the place part of my bet,losing money on an each way on a 7/1 shot after the market is reformed is stupid imo.

carly_86

All bookies do revert back 2 sp if the r4 is 25c or more

UrbanSea

Well I didn't get paid out as if it did.

huddlejonny

I was waiting to place a bet in PP and there was a chap in front of me. The cashier saw me standing there for a good 30 seconds before the race while he was dealing with yer man, he took my bet 10 seconds into the race and the horse won at 20/1, went to cash it in and the cashier would not pay out saying I was too late getting the bet down, absolute disgrace, I wont ever bet with PP again. Vote with yer feet folks, hence why boyles are heading down the swanny, another joke outfit.

carly_86

huddlejonny wrote: »

I was waiting to place a bet in PP and there was a chap in front of me. The cashier saw me standing there for a good 30 seconds before the race while he was dealing with yer man, he took my bet 10 seconds into the race and the horse won at 20/1, went to cash it in and the cashier would not pay out saying I was too late getting the bet down, absolute disgrace, I wont ever bet with PP again. Vote with yer feet folks, hence why boyles are heading down the swanny, another joke outfit.

How long was the race

UrbanSea

huddlejonny wrote: »

I was waiting to place a bet in PP and there was a chap in front of me. The cashier saw me standing there for a good 30 seconds before the race while he was dealing with yer man, he took my bet 10 seconds into the race and the horse won at 20/1, went to cash it in and the cashier would not pay out saying I was too late getting the bet down, absolute disgrace, I wont ever bet with PP again. Vote with yer feet folks, hence why boyles are heading down the swanny, another joke outfit.

One recommendation. Celtic.

kccfc

heres 1 for yous,me bro did 4 nos on lotto in bookies last nite...he does 1e for 3 draws with & without bonus,it costs 6e..yesterday woman in bookies charges him 9e,she put the bonus side in twice..low and behold the nos come out with bonus being his 4th no...he goes in 2day with his 2 winning dockets for 3 grand each,bookie says theyre only payin out on 1 {3grand]..He got on 2 head office they said theyll look into it & Get bk 2 him within 48hrs...they have 2 pay up cos he paid his stake,dont they????????

UnitedIrishman

kccfc wrote: »

heres 1 for yous,me bro did 4 nos on lotto in bookies last nite...he does 1e for 3 draws with & without bonus,it costs 6e..yesterday woman in bookies charges him 9e,she put the bonus side in twice..low and behold the nos come out with bonus being his 4th no...he goes in 2day with his 2 winning dockets for 3 grand each,bookie says theyre only payin out on 1 {3grand]..He got on 2 head office they said theyll look into it & Get bk 2 him within 48hrs...they have 2 pay up cos he paid his stake,dont they????????

AFAIK, he'll get paid what's written on the slip and then more than likely the extra €3 will be split over the rest of the bets. So it'll be 1.50Euro on each of the lines (if my math is right). It's an adjust settling me thinks. Now I may be wrong but I'd imagine that's what'll happen - which isn't a bad outcome.

However, with you saying that she put the bonus side in twice, then that means that he has two slips or €2 per line on the bonus side - therefore there's no argument and they have to pay out.

UrbanSea

kccfc wrote: »

heres 1 for yous,me bro did 4 nos on lotto in bookies last nite...he does 1e for 3 draws with & without bonus,it costs 6e..yesterday woman in bookies charges him 9e,she put the bonus side in twice..low and behold the nos come out with bonus being his 4th no...he goes in 2day with his 2 winning dockets for 3 grand each,bookie says theyre only payin out on 1 {3grand]..He got on 2 head office they said theyll look into it & Get bk 2 him within 48hrs...they have 2 pay up cos he paid his stake,dont they????????

Let me get this straight. She put the same bet in twice,by accident,and it won and he paid for it? Sounds pretty clear cut to me. Pay out.

kccfc

yeah head office got back 2 him 2day,theyre paying out so happy days..it seems she put slip through twice and only cancelled the side without the bonus no when she copped on,he paid 9e when he should have paid 6e..dont think ladbrokes had any other option.

UrbanSea

Good to see him win a few quid,happy days.

Daemos

Yes, another PP rant

In the Last Man Standing this week they put up a free tournament, which I picked Blackburn for. I was already in another tournament and I picked Birmingham in that because I picked Blackburn in the other one, to spread things out.

Now it turns out that the free tournament shouldn't have been there () so it was removed. Now I'm stuck with Birmingham when if the free tournament wasn't up I would have gone for Blackburn. I got in touch with PP asking if I could change teams (I'm aware that you only have one chance to pick but I chose Birmingham because of an error on their site so I think I should be entitled to change because it was their mistake), but apparently I can't

It may well turn into a blessing in disguise, but if Blackburn win and Birmingham don't... :mad: