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Get out of contract (Meteor)

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    #122
    eden_my_ass
    Registered Users Posts: 594 ✭✭✭eden_my_ass


    Just a warning to all, I got accidentally landed with a 170 euro cancellation charge, watch your accounts online before you get a surprise in the post, or in your bank account. The cancellations number sorted it quickly for me.


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    #123
    elven
    Registered Users Posts: 2,966 ✭✭✭elven


    Yeah I went to PAYG, then ported over to three and they've charged me a hundred quid. Sneaky.


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    #124
    droidman
    Closed Accounts Posts: 32 ✭droidman


    elven wrote: »
    Yeah I went to PAYG, then ported over to three and they've charged me a hundred quid. Sneaky.

    And did you have to pay it and can they do that? I swapped to payg as well but apart from being told I was swapped over they didn't mention that you have to stay on payg with them etc?


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    #125
    elven
    Registered Users Posts: 2,966 ✭✭✭elven


    Well they've sent out a billpay bill that just has "Cancellation: €100" on it which will automatically be taken from my account. I called up to dispute it and was told "it's because you ported to three" but the more i think about it the more they can't do this because at the point where i ported, i was on PAYG and therefore was not on a contract, so how can they charge me on my billpay account? I'm going to have to ring and argue again today. They're just being chancers and making it up as they go along tbh.


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    #126
    Pimp Ninja
    Registered Users Posts: 1,130 ✭✭✭Pimp Ninja


    Pimp Ninja wrote: »
    Was on to them last week on 1800 222085 and was told pretty much the same thing as everybody else in this thread.
    Agent on the phone was polite and courteous and understood exactly what the request was.

    I was advised that over the phone, I can be moved to any of the lite plans without penalty, but will not get the free meteor to meteor calls and texts.

    If I wish to get a lite plan with the calls and texts included, I must first change to PAYG which must be instructed to them in writing, and an email will be sufficient.
    After being changed to PAYG, I must then go into one of the Meteor Stores to sign up to the plan to get the free meteor to meteor calls and texts.

    I've just fired off the email, so here is hoping nothing untoward goes wrong.
    So to continue the story. I had no response to the email so followed it up with a phone call a few days later. On discussing with the agent all was confirmed and an agreed date to switch 24/08 was agreed. - the reason for agreeing the date was this was the end of my billing period.

    I called again yesterday to confirm the switch and was told by another agent I could go straight to the billpay smart lite 30 euro plan with included meteor to meteor stuff without calling into a store.

    My meteor online seems to show me as a payg customer, but does state that I am on the smart lite plan.

    Looks good so far.


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    #127
    hardCopy
    Registered Users Posts: 5,969 ✭✭✭hardCopy


    Thank you boards, only got my phone in June and was paying 35 a month.

    Just called the 1850 number and asked for the lite plan. No hassle


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    #128
    root69
    Registered Users Posts: 138 ✭✭root69


    elven wrote: »
    Well they've sent out a billpay bill that just has "Cancellation: €100" on it which will automatically be taken from my account. I called up to dispute it and was told "it's because you ported to three" but the more i think about it the more they can't do this because at the point where i ported, i was on PAYG and therefore was not on a contract, so how can they charge me on my billpay account? I'm going to have to ring and argue again today. They're just being chancers and making it up as they go along tbh.

    Keep us updated of your experience


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    #129
    eden_my_ass
    Registered Users Posts: 594 ✭✭✭eden_my_ass


    elven wrote: »
    Well they've sent out a billpay bill that just has "Cancellation: €100" on it which will automatically be taken from my account. I called up to dispute it and was told "it's because you ported to three" but the more i think about it the more they can't do this because at the point where i ported, i was on PAYG and therefore was not on a contract, so how can they charge me on my billpay account? I'm going to have to ring and argue again today. They're just being chancers and making it up as they go along tbh.

    Are you dealing with cancellations dept or customer service? It doesn't even matter whether you did go PAYG or Three, you're legal right was to opt out, you might argue about looking for the handset back (which they stopped trying) but a cancellation charge is impossible...


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    #130
    Finn Dub
    Registered Users Posts: 160 ✭✭Finn Dub


    Has anyone managed to cancel their contract since the 22nd August? I saw it mentioned somewhere in the thread that you needed to ring before then.


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    #131
    M450
    Registered Users Posts: 677 ✭✭✭M450


    Finn Dub wrote: »
    Has anyone managed to cancel their contract since the 22nd August? I saw it mentioned somewhere in the thread that you needed to ring before then.
    I believe that they announced the changes on the 22nd July and said the changes would come into effect on the 22nd August, giving customers a month to opt out.

    Yet if it wasn't for Boards I never would have heard about it so it seems unfair if they don't allow you to opt out after the 22nd considering you just found out about it.

    It's hardly up to you to check every day for changes to your contract, we should be notified directly!


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