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HTC LEGEND: 2G/3G COVERAGE ISSUES LIKE THE HERO?

  • 26-03-2010 10:31pm
    #1
    Registered Users, Registered Users 2 Posts: 296 ✭✭


    Would be interested to know if the same problems exist with the HTC legend on the Meteor network as with the HTC Hero?

    Specifically the dropped coverage in 3G that leads to missed calls and texts, whereby the fix is to turn off 3G altogether?

    I realise the Legend is only just out and i'm considering buying one but will think twice if it has this same issue.

    Anyone that has bought a Legend on Meteor please leave feedback, how has it been for you? Have you had the same issue?


«1

Comments

  • Registered Users, Registered Users 2 Posts: 14 jojojnr


    Would be interested to know if the same problems exist with the HTC legend on the Meteor network as with the HTC Hero?

    Specifically the dropped coverage in 3G that leads to missed calls and texts, whereby the fix is to turn off 3G altogether?

    I realise the Legend is only just out and i'm considering buying one but will think twice if it has this same issue.

    Anyone that has bought a Legend on Meteor please leave feedback, how has it been for you? Have you had the same issue?


    You're both misinformed and not up to date. All previous posts suggest this was a 2G issue only, not 3G. There's also posts going around saying that this issue was fixed last week, just in time for the lauch of the Legend (Phew I hear someone in Meteor say).


  • Registered Users, Registered Users 2 Posts: 794 ✭✭✭breeno


    Hero user here. Can confirm this problem still exists when dropping from 3g to 2g, signal goes completely. I have registered a formal complaint with meteor and comreg about the issue and hope to have my contract cancelled. Sick of this crap.


  • Registered Users, Registered Users 2 Posts: 20,470 ✭✭✭✭Cyrus


    jojojnr wrote: »
    You're both misinformed and not up to date. All previous posts suggest this was a 2G issue only, not 3G. There's also posts going around saying that this issue was fixed last week, just in time for the lauch of the Legend (Phew I hear someone in Meteor say).

    the only ones thats misinformed is you unfortunately


  • Registered Users, Registered Users 2 Posts: 9,610 ✭✭✭Padraig Mor


    The issue is with Meteor, not HTC. Can't see why it wouldn't happen with the Legend too.


  • Registered Users, Registered Users 2 Posts: 20,470 ✭✭✭✭Cyrus


    happens the same with my hero on vodafone too, its a htc issue


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  • Registered Users, Registered Users 2 Posts: 18,272 ✭✭✭✭Atomic Pineapple


    Cyrus wrote: »
    happens the same with my hero on vodafone too, its a htc issue

    3 hero users here in work all on unlocked Hero's on o2 sim's and none have had any issues with dropped connections


  • Registered Users, Registered Users 2 Posts: 20,470 ✭✭✭✭Cyrus


    draffodx wrote: »
    3 hero users here in work all on unlocked Hero's on o2 sim's and none have had any issues with dropped connections

    dunno what to say to that, i know people have issues on meteor ive the same issue on voda and ive heard similar issues on three, when the phone switches between 2 and 3g it invariably drops a call


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    I know someone with this problem too and someone who DOESN'T have this problem and BOTH are on meteor. It has prevented me from jumping on the legend bandwagon.

    their theory is that the sim cards are different from meteor. 'A' gets the 2g/3g drop problem and 'B' does not.

    'A' has a brand new sim card which apparently is slightly slimmer than 'B' who's sim is +2years old.

    'A' speculates the sim card is losing contact with the sim points in the hero's sim bay causing the drops. Every other setting in their phones are identical! it's a valid theory I think. Couple of other lads I know have gotten the legend and I haven't heard of this problem yet so fingers crossed!


  • Registered Users, Registered Users 2 Posts: 18,272 ✭✭✭✭Atomic Pineapple


    Cyrus wrote: »
    dunno what to say to that, i know people have issues on meteor ive the same issue on voda and ive heard similar issues on three, when the phone switches between 2 and 3g it invariably drops a call

    Strange, have you updated to the latest HTC build?


  • Registered Users, Registered Users 2 Posts: 20,470 ✭✭✭✭Cyrus


    draffodx wrote: »
    Strange, have you updated to the latest HTC build?

    ive latest radio etc, running modaco custom rom 3.2


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  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    same issue with legend I got clarification today :/ damn.


  • Registered Users, Registered Users 2 Posts: 28,691 ✭✭✭✭drunkmonkey


    Cyrus is bang on, it's not a phone issue, it's a network issue and it's not exclusive to Meteor, all 2G/3G phones can suffer the same fault, when 2G networks are finally put down and were left with 3G it shouldn't be a problem but then we've to move from 3G to LTE which will require new phones again, i'm curious to know what the handover from 3G to 4G is going to be like..

    All phones should be working fine by about 2014 i'd guess.


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    well drunkmonkey how come i've no problems with android on o2 and 3 people on meteor are having the problem?

    It's even making me reconsider my move to vodafone if this crap happens!


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    breeno wrote: »
    Hero user here. Can confirm this problem still exists when dropping from 3g to 2g, signal goes completely. I have registered a formal complaint with meteor and comreg about the issue and hope to have my contract cancelled. Sick of this crap.


    I've done exactly the same thing. Just waiting on my call from the cancellation department. I wouldnt mind being upgraded to the legend to see how its working out, cos there's definitely something not right with either Meteor and/or the hero on meteor. I've tried an O2 sim in the hero and had no problem. Reinserted my (brand new) meteor sim and it dropped within the hour.

    The problem has been known to be solved (UK; orange and t-mobile) with a rom update, which you cant get an official version in Ireland as you must input serial number of handset to download. Meteor can't provide this, and have been claiming to be working on it. The only reason I have to doubt them is that the hero still has problems and they've released a new android phone.


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    James - if they cancel your contract will you get to keep the phone?


  • Registered Users, Registered Users 2 Posts: 794 ✭✭✭breeno


    00sully wrote: »
    James - if they cancel your contract will you get to keep the phone?

    I seriously doubt it, I have no problem handing them back the phone anyway. I'll let u guys know how I get on.


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    00sully wrote: »
    James - if they cancel your contract will you get to keep the phone?


    Well i paid €120 euro for it. According to "the sale of goods and supply of services act 1980", it doesnt actually mention that the goods have to be returned. Just that a redress muct be agreed. So the fact that I have paid for it means that I have a pretty good argument to hold onto it, anyway I dont think they'd fight me further and lose a customer. Not that they are fighting me at all, they actually are trying to help, but they just dont have the ability to solve the problem, which is driving a lot of people crazy. Me Included. I just want a service that works as described. At the moment I am not getting the service I am paying for.

    If i do have to give back the phone, I'll go straight off and get an iphone on O2. I've been offered a pretty good deal so i'm happy enough. Just have to use an old nokia for a day. At the moment I'm paying €74.99 on meteor per month. That will go down to €60 with the iphone with the same minutes, same data plan, but with free unlimited texts to all networks (as opposed to just meteor-meteor).


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    yeah thats what I was thinking since you paid for it. €75 is pretty wild - the surf plan on meteor should do you for €55! but worthless if its not working.

    ps. don't be lured by an i-phone tho - if you get keep the phone stick with it :)


  • Closed Accounts Posts: 7,230 ✭✭✭Solair


    breeno wrote: »
    Hero user here. Can confirm this problem still exists when dropping from 3g to 2g, signal goes completely. I have registered a formal complaint with meteor and comreg about the issue and hope to have my contract cancelled. Sick of this crap.

    +1

    Also a using a Hero and I can confirm the problem most definitely still exists and is still driving me around the twist!

    They resolved the port blocking issue on the APN, so now you can actually use Twitter and various other apps without having connection issues. This was a separate issue not to be confused with the 'dropping off the network' issue on 3G.

    My Hero will only remain stably on Meteor if I lock it to 2G networks only.

    It has absolutely nothing to do with loose SIM cards or anything else. It's something to do with how the HTC Hero interacts with the Meteor 2G/3G network. Something's going horribly wrong and so far nothing has been done to resolve it.

    Basically, I have a 2G Android phone, which is *NOT* what I bought!

    I've been in touch with Meteor over and over and I just keep getting this "We're working on it" mantra which is seriously wearing thin after 3 months.


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    Solair wrote: »
    +1

    Also a using a Hero and I can confirm the problem most definitely still exists and is still driving me around the twist!

    They resolved the port blocking issue on the APN, so now you can actually use Twitter and various other apps without having connection issues. This was a separate issue not to be confused with the 'dropping off the network' issue on 3G.

    My Hero will only remain stably on Meteor if I lock it to 2G networks only.

    It has absolutely nothing to do with loose SIM cards or anything else. It's something to do with how the HTC Hero interacts with the Meteor 2G/3G network. Something's going horribly wrong and so far nothing has been done to resolve it.

    Basically, I have a 2G Android phone, which is *NOT* what I bought!

    I've been in touch with Meteor over and over and I just keep getting this "We're working on it" mantra which is seriously wearing thin after 3 months.


    I'm the exact same. I got so sick of it, I lodged an official complaint and asked for my contract to be cancelled. I think I have a pretty good argument. They cant provide me with their 3G service which I am paying for. With Eircom, Sky or Chorus, if they cant supply you with their service that you are paying for, they disconnect you for free and refund you for the services you were without (although its hard work getting that far).

    A guy called from meteor called me so I am due to call him back today to solve "the issues with my HTC handset". Looks like I was passed to a manager as the operator I was talking to me yesterday wasnt in a position to talk to me about it, even tho she had to confirm what the guy wanted to talk to me about.

    I'm looking forward to getting this crap sorted. I'll let ye know how I get on.


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  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    oh James.m.c you are 100% in getting this contract scratched not just a pretty good arguement!

    I've had 3 mates (all who I advise :() now on meteor with the legend and I think its happening with that phone too

    must be a meteor issue then if its not loose sim cards cuz o2 with these phones is fine (verified!)


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    00sully wrote: »
    oh James.m.c you are 100% in getting this contract scratched not just a pretty good arguement!

    I've had 3 mates (all who I advise :() now on meteor with the legend and I think its happening with that phone too

    must be a meteor issue then if its not loose sim cards cuz o2 with these phones is fine (verified!)


    Its happening with the Legend too????? Damn. I would have liked if I was offered a Legend as a trade up, but now I think I'll get my ass on over to O2. I've a close family member working for their customer service so I've got a load of unbiased info, both good and bad. Never had dropped 3G like meteor tho.

    If you could confirm that the legend is having the same problems on Meteor then I'll definitely move


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    not 100%, am looking into it tho with the 3 I know on the legend. So far have had one instance of it dropping but I don't know if its related. I'll keep the thread updated.

    On another note, Vodafone uk are getting the legend April 2nd. No such luck here it seems though with Vodafone refusing to announce when it and the desire will launch in Ireland :/

    Think o2 said the desire will launch in April - can you get that info with your inside info?? ;) would be a much better option than the iphone trust me!


  • Closed Accounts Posts: 7,230 ✭✭✭Solair


    The issue with the HTC Hero on Meteor causes the following problem:

    The phone will just suddenly have an image of a SIM card on the home screen and "Not Registered to Network" and an X beside the signal strength indicator.

    You will not be able to make or receive calls, send or receive texts or connect to Meteor's data service until the radio has been rebooted. This means, you need to either cycle the phone in/out of Airplane mode (resetting the radio) or completely rebooting the phone.

    Nothing else will restore the signals.

    This is *not* just an issue of the phone dropping back to 2G connection only or being unable to find the 3G service. It's COMPLETE disconnection from the entire Meteor mobile network.

    Disabling 3G completely seems to prevent it from happening, so it's either a problem with the 3G service on the phone, or it's a problem with handover from 3G to 2G.

    Has anyone experienced this on the HTC Legend?

    (It would also be interesting to know if anyone's had this problem on Meteor with the HTC made Google Nexus One or the HTC Desire {if anyone has one}. as these devices are also running Android 2.1)

    Really, until someone has clarified that this bug doesn't impact upon the HTC Legend, I would suggest not buying it. It's not worth the hassle. Meteor have left me with a faulty HTC Hero for almost 3 months now and just keep saying "we're working on it"

    Really it's just not good enough!


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    yep dropping network just like the hero - got to be a meteor specific problem.

    flynnduism experienced the drop already. pity. http://boards.ie/vbulletin/showpost.php?p=65156466&postcount=44


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    Solair wrote: »
    The issue with the HTC Hero on Meteor causes the following problem:

    The phone will just suddenly have an image of a SIM card on the home screen and "Not Registered to Network" and an X beside the signal strength indicator.

    You will not be able to make or receive calls, send or receive texts or connect to Meteor's data service until the radio has been rebooted. This means, you need to either cycle the phone in/out of Airplane mode (resetting the radio) or completely rebooting the phone.

    Nothing else will restore the signals.

    This is *not* just an issue of the phone dropping back to 2G connection only or being unable to find the 3G service. It's COMPLETE disconnection from the entire Meteor mobile network.

    Disabling 3G completely seems to prevent it from happening, so it's either a problem with the 3G service on the phone, or it's a problem with handover from 3G to 2G.

    Has anyone experienced this on the HTC Legend?

    (It would also be interesting to know if anyone's had this problem on Meteor with the HTC made Google Nexus One or the HTC Desire {if anyone has one}. as these devices are also running Android 2.1)

    Really, until someone has clarified that this bug doesn't impact upon the HTC Legend, I would suggest not buying it. It's not worth the hassle. Meteor have left me with a faulty HTC Hero for almost 3 months now and just keep saying "we're working on it"

    Really it's just not good enough!


    I'm on the same boat as yourself. Can't get thru to yer man from Meteor to cut this loose. Its a joke. I pay a decent bit every month so that I am "guaranteed" a mobile phone service.

    That's what the contract is anyway. Fair enough they are trying to get it sorted, but instead of getting any closer to the solution, they release another android HTC. First reports, although yet unconfirmed, is that this 3G problem may still be a problem.

    Meteor cannot provide me the service that I am paying for. Therefore they are unfulfilling their side of the contract.

    Bye Bye meteor.

    I'm not risking this again with the legend, the hassle is not worth it, not anymore.

    Also, there's rumours that O2 are going to be competing with both meteor and vodafone in the android market within the next 2 months (end of Q2 2010). No news on which phones going where yet tho


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    00sully wrote: »
    yep dropping network just like the hero - got to be a meteor specific problem.

    flynnduism experienced the drop already. pity. http://boards.ie/vbulletin/showpost.php?p=65156466&postcount=44


    Meteor got to get this sorted. They'll lose major ground with the smartphone market.

    O2 together is better.JPG


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    Ok here is what I got off Christian from meteor. He seemed pretty cool about it and was apologetic and seemed concerned about the fact it was happening with the Legend and it not even released a week.

    Anyway:

    Contract can be cancelled and number transferred to a different network without cancellation charges.

    This is only receipt of my HTC Hero handset.

    If you want to keep the handset, its the remainder of your contract in bulk.

    Might even be worth paying it to use the Hero on O2 problem free.

    They let it go without any hassle due to the fact that, although they are expecting firmware updates, they can't give a definite date.

    Credit where credits due, as soon as I said I wanted this problem sorted or else contract cancelled, they were on to me like a flash.


  • Closed Accounts Posts: 2 Gerard Coughlan


    I bought a HTC Legend thru Meteor on Friday and I have had no problems so far with calls or data. It all seems to be working smoothly. Happy Days.


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  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    what about this post? nasty. http://forums.meteor.ie/index.php?showtopic=637

    Gerard, I wouldn't be getting to ahead of yourself although I really hope the case of dropped network I've heard of with the legend is an isolated problem and was due to some other factor.

    James - will you get a refund for the price you paid for the handset if you have to hand it back?


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    00sully wrote: »
    what about this post? nasty. http://forums.meteor.ie/index.php?showtopic=637

    Gerard, I wouldn't be getting to ahead of yourself although I really hope the case of dropped network I've heard of with the legend is an isolated problem and was due to some other factor.

    James - will you get a refund for the price you paid for the handset if you have to hand it back?


    As far as I know I wont. I was so happy that everything was sorted, that I forgot to ask about getting the actual receipt that my contract was cancelled.

    I'll send it by registered post, I'll have some security that way.

    I wouldn't mind the Legend but very worried about the same issue arising.

    HTC Desire or
    iPhone
    will be my next purchase. Can't believe I just said that haha:D


  • Closed Accounts Posts: 7,230 ✭✭✭Solair


    I've had an iPhone on O2 for since the launch of the iPhone 3G and I absolutely loved the HTC Hero, but unfortunately, it just hasn't worked out for me with Meteor due to all the 3G and data problems. The lack of paid apps and the fact that that Google shows no signs of opening up the Irish store is also a major consideration.

    I cancelled today and I'll be returning the handset as soon as my port over to Vodafone and a new iPhone is complete (I ordered via their website).

    As much as I like Android, I just need something solid and stable and I can't go smart-phoneless.

    I might consider going back to an Android at some stage in the future, but for now I'm afraid I'm going to have to skulk back to the Steve Jobs!

    The HTC Androids are *fantastic phones*.

    I sincerely hope that Meteor get this stuff sorted out soon as the more competition in this sector the better.

    We need 'iPhone competition' rather than 'iPhone killers'... it's all healthy!


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    Solair wrote: »
    I've had an iPhone on O2 for since the launch of the iPhone 3G and I absolutely loved the HTC Hero, but unfortunately, it just hasn't worked out for me with Meteor due to all the 3G and data problems. The lack of paid apps and the fact that that Google shows no signs of opening up the Irish store is also a major consideration.

    I cancelled today and I'll be returning the handset as soon as my port over to Vodafone and a new iPhone is complete (I ordered via their website).

    As much as I like Android, I just need something solid and stable and I can't go smart-phoneless.

    I might consider going back to an Android at some stage in the future, but for now I'm afraid I'm going to have to skulk back to the Steve Jobs!

    The HTC Androids are *fantastic phones*.

    I sincerely hope that Meteor get this stuff sorted out soon as the more competition in this sector the better.

    We need 'iPhone competition' rather than 'iPhone killers'... it's all healthy!

    I'm doing the exact same. Contract is cancelled. Goin to get an iPhone during the week. I'm sure we're entitled to a refund due to the fact that the service was faulty thru no fault of our own. The guy I xas talking to in meteor seems to agree with me but the cancellation dept are lookin into it. Statutory rights and all that. The woman in the O2 shop I was talking to today laughed as she couldn't believe I wasn't getting a refund seeing as I am sending back the Hero.

    Absolutely fantastic phone, just poor network. I'm genuinely gutted.

    I'll get a HTC again in a heartbeat


  • Registered Users, Registered Users 2 Posts: 794 ✭✭✭breeno


    I got a reply to my complaint today and was told(like above) I was free to cancel without incurring fees once I returned the phone. I dropped it in to a Meteor store with charger, box and headphones and the store rang cancellations to confirm I had returned it. They told me I was free to port from then and I ported back to Vodafone about an hour ago, got a free iphone. Just waiting for it to go through now.

    I'm going to miss the hero as it's a brilliant handset and the android platform but I couldn't live with the unrealiability of the network. Cant believe I've followed the herd getting an iphone :( but I'm hoping for a reliable service and not getting a lecture from the missus everyday for being unavailable half the time!!


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    you iphone charlatans! you gave up! coulda got the android phone sim free from somewhere and got a nice monthly deal from o2 / vodafone. thats what im doing :P

    rip meteor/android combo :(


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  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    00sully wrote: »
    you iphone charlatans! you gave up! coulda got the android phone sim free from somewhere and got a nice monthly deal from o2 / vodafone. thats what im doing :P

    rip meteor/android combo :(


    I was thinking of doing that myself, but then I realised that I'd be paying thru the arsehole for both the handset AND the contract repayments.

    The only thing bothering me about getting an iphone is the lack of multitasking apps/programs on the phone. Then again everything might run a bit smoother.

    Oh the 18 month contract, thats not good either.

    Still tho, I dunno what it is, but I enjoy having a phone that I can use as a phone.

    Wonder why that is :P


  • Registered Users, Registered Users 2 Posts: 29,088 ✭✭✭✭_Kaiser_


    I actually have a case open with Meteor at the minute (I've escalated to Operations Manager level at this stage) so I'll ask him today about this as part of the case involves goodwill/compensation for the ongoing issue I've had with them, and I asked him to push through an early upgrade to a Legend for me so this would affect me too.

    Will let ye know what he says..


  • Registered Users, Registered Users 2 Posts: 794 ✭✭✭breeno


    I've officially ported over to Vodafone now. Sorry to see my hero go. Like James I'm tied to 18 months with voda but they give you an upgrade after 12 months so hopefully they might have an all singing, all dancing htc android phone at that stage, maybe the evo :eek:

    Ah well, iphone doesnt seem too bad so far, nowhere near as much control of the interface as the htc gives you though. :(

    Good luck to all fighting Meteor. The more people kicking up a fuss and complaining, the more likely it is that a fix will be implemented.


  • Registered Users, Registered Users 2 Posts: 19 5euros


    Hi,

    I got the Legend on Saturday - I really love the phone. However on Monday I started to experience the dropped signal on the 2G/3G handshake as described on these forums:(. I'm really gutted because I don't want to have to send this phone back but it's beginning to look as if I will based on the feedback from Hero users.


  • Closed Accounts Posts: 105 ✭✭dmck


    I am having the same problem with the Hero. I rang Meteor today regarding the problems, I was told to switch the phone to the 2g network only mode as there is no difference between 2g and 3g (his words!). Meteor are appalling.


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  • Registered Users, Registered Users 2 Posts: 19 5euros


    I called down to FM Mobiles on Camden Street. The guy there was very helpful. He showed me how to switch to 2G:

    HTC Legend
    Settings > Wireless & networks > Mobile networks > Network Mode... just change this to GSM only from GSM / WCDMA auto.

    He told me the connection should not drop and there will be better reception for voice.

    He also told me that Meteor have only recently switched to 3G and they may have rushed this to market too quickly.

    Anyway I'll be happy to keep to 3G for the time being if I can be guaranteed always on connectivity. Incidently since the switch down the signal strength is much stronger.


  • Closed Accounts Posts: 4,234 ✭✭✭Fresh Pots


    5euros wrote: »
    I called down to FM Mobiles on Camden Street. The guy there was very helpful. He showed me how to switch to 2G

    Anyway I'll be happy to keep to 2G for the time being if I can be guaranteed always on connectivity. Incidently since the switch down the signal strength is much stronger.

    This is one way of stopping to signal dropping but then you can't get 3g data speeds. Suppose it might not bother you depending on how much you use the net on your phone.


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    dmck wrote: »
    I am having the same problem with the Hero. I rang Meteor today regarding the problems, I was told to switch the phone to the 2g network only mode as there is no difference between 2g and 3g (his words!). Meteor are appalling.

    I've done a little study regarding this as its pissing me off. If your screwed over its handy to know your rights. If I'm wrong feel free to point it out (with evidence, no need for a childish argument : Yes you are, no I'm not).

    Here's what I've found
    You pay for the faster 3G connection, you your phone doesnt work on a 3G netwok.

    Therefore,
    1. This product is not as described.
    2. This product is not of merchantable quality
    Under the sale of goods and supply of services act 1980, Meteor are obliged to offer a repair, replacement or refund.

    Repair or replacement do not work. The problem still persists.

    Meteor have started cancelling contracts without the cancellation fee due to the fact that the hero handset/meteor network or a combination of both are not working, and have not since day one.

    This means they have admitted liability for the phone/network not working.

    As customers we were not told this before purchasing or signing binding contracts. Buyer-Seller Contract is null and void. (Not meteor contract; i.e. use of their service).

    So, these points cement the fact that without a total refund of the phone that you paid on day one, your statutory rights are being affected.

    You are entitled to a full refund for your hero phone.

    NOTE:
    • You are not required to return the faulty product by Irish Law. You are required to prove where you bought the phone. This is no problem if you are bill pay as meteor have all this info confirmed when you signed your contract.
    • The buyer-seller contract is null and void, excluding the services which you used (calls/data)
    I'm pretty sure I'm accurate with this info, cant find anything in the Irish Statute Book that goes against my points.

    So, basically, I want my goddamn money back, €130 is a decent bit of money, and its a recession people :D


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    Get your money back James - should be pretty easy and if they won't give it back file a claim in the small claims court. Your points above will wrap the case up in as long as it takes to read that post.

    Although I doubt meteor would contend the claim (if they refused to refund you!) and you will receive a default judgement. too right €130 is a whack of cash for something that never worked!! get on it man :)


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    00sully wrote: »
    Get your money back James - should be pretty easy and if they won't give it back file a claim in the small claims court. Your points above will wrap the case up in as long as it takes to read that post.

    Although I doubt meteor would contend the claim (if they refused to refund you!) and you will receive a default judgement. too right €130 is a whack of cash for something that never worked!! get on it man :)


    Haha I already am. Just waiting on a call back from the Cancellation Dept Manager. The O2 shop assitant, Meteor shop manager (both in Cresent shoppinfg centre limerick) as well as Susan (the australian meteor customer care operator I spoke too) and Caroline (the cancellation dept operator) all essentially said that they agree. I'm al fired up haha. small man fighting the corporation. :P

    Small claims court is the next step alright, only €15 to lodge a claim. pretty easy.

    I just want it sorted quickly cos the 3G dropping is happening alot more recently and at very inopportune times. I want to head on over to O2 and get my iPhone


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    Also, look at what I found from section 6, Sale of goods and supply of services act, 1980:

    Penalties. 6.—(1) A person guilty of an offence under this Act shall be liable—
    [GA]( a ) on summary conviction, to a fine not exceeding £500 or, at the discretion of the court, to imprisonment for a term not exceeding 6 months or to both the fine and the imprisonment, or
    [GA]( b ) on conviction on indictment, to a fine not exceeding £10,000 or, at the discretion of the court, to imprisonment for a term not exceeding 2 years or to both the fine and the imprisonment.
    [GA](2) Where an offence under this Act which is committed by a body corporate or an unincorporated body of persons is proved to have been committed with the consent or connivance of, or to be attributable to any neglect on the part of, any person (or any person acting on his behalf) being a director, manager, secretary, member of the committee of management or other controlling authority of any such body or being any other similar officer of any such body, that person or the person so acting as the case may be shall also be guilty of that offence.



    Link: http://www.irishstatutebook.ie/1980/en/act/pub/0016/sec0006.html

    I know meteor have read this particular thread, hope they see this too.


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    yeah i'd go for damages too for missed calls / undue stress / hassle :D

    Kinda hope they don't give it to you so you can go down this route! haha ;)


  • Registered Users, Registered Users 2 Posts: 24 James.m.c


    Haha I think that would be pushing it. Just realised that my account is in credit by like a hundred euro cos there incorrectly charged me a few times. That'll clear my last bill with some extra.

    Seriously tho, I'm not out to get free stuff, I just don't want to be brushed aside and screwed over all cos my phone doesnt work. Meteor have treated me fairly well so far. Took a hell of a long time to get the ball rolling but now its in full swing.

    So is the legend definitley dropping reception now?


  • Registered Users, Registered Users 2 Posts: 1,266 ✭✭✭00sully


    looks like it judging by the threads here. BUT I've 2 friends who I've told to notify me the moment it drops - they have yet to get back to me.

    1 had the hero and had the problem then when legend came out he switched (was inside 14 days of buying the hero) - He 100% had the problem with the hero but hasn't dropped connection since he got the legend. Im still not conviced tho!

    I also know a guy in work who has the hero since release and has never dropped a connection! he's a total techie too so make of that what you will!


  • Registered Users, Registered Users 2 Posts: 19 5euros


    James.m.c wrote: »
    So is the legend definitley dropping reception now?

    Yes.


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