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Apple IPod support problem

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    #32
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    mcR wrote: »
    Hi



    My main worry is that my ipod will be out of warranty in early February so I could be left screwed over if they never collect it
    you have reported the fault within the warrenty period so should be covered if they fail to act for weeks/months. also you still have the right to bring it back to the shop you bought it from and insist they deal with it as they have a legally binding contract of sale with you!
    I first brought it back to DID where I bought it but they said apple will have to deal with it. Id rather just get a refund at this stage as ive been without use of my ipod for nearly 2 months and will it will soon be out of warranty and if it breaks again ill be left without a warranty

    So its not just one bad experience its mine aswell and im sure im not the only one
    this is simply not true but another way for retailers to get around their legal obligation to stand over what they sell!


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    #33
    craichoe
    Closed Accounts Posts: 2,706 ✭✭✭craichoe


    mcR wrote: »
    Hi

    I have the same exact problem but mine isnt as extreme. My ipod touch broke so i requested a repair in early december

    The earphone jack is broken and sound only works with the left earphone, its a common ipod touch problem apparently and my second ipod touch with this problem, I returned the first one and then got my current ipod as a present

    I requested a repair and they sent me out new earphones but it didn't fix the problem.It was a do it yourself repair as they called it but the new earphones didn't fix anything. I requested another repair again on the 4th of Jan and they said a courier would pick it up the new day, and am now waiting 10 business later and they haven't come to pick it up and have sent no emails, I at first thought the heavy snow as delaying the pickup but it cant be at this stage

    I haven't tried ringing them yet so thats my next step but it sounds like ill have trouble just like Zikiz

    My main worry is that my ipod will be out of warranty in early February so I could be left screwed over if they never collect it

    I first brought it back to DID where I bought it but they said apple will have to deal with it. Id rather just get a refund at this stage as ive been without use of my ipod for nearly 2 months and will it will soon be out of warranty and if it breaks again ill be left without a warranty

    So its not just one bad experience its mine aswell and im sure im not the only one


    Main problem is in bold, when the warranty runs out doesn't matter, you've reported the fault.

    Ring apple and find out what happened to the UPS Box.
    They'll give you the tracking number as well so you can sort it, usually its an address problem, i.e. if you live in Apartments or have a house with a name rather than a number.


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    #34
    craichoe
    Closed Accounts Posts: 2,706 ✭✭✭craichoe


    foggy_lad wrote: »
    you have reported the fault within the warrenty period so should be covered if they fail to act for weeks/months. also you still have the right to bring it back to the shop you bought it from and insist they deal with it as they have a legally binding contract of sale with you!

    this is simply not true but another way for retailers to get around their legal obligation to stand over what they sell!

    Technically no, but your just increasing the amount of time it takes as the retailer will just do what your doing anyway. At least if you go direct your have visibility over whats going on.


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    #35
    mcR
    Registered Users Posts: 69 ✭✭mcR


    Im glad my warranty will be safe then

    There shouldnt be a problem with the address because they sent the earphones to be by ups to the same address so they have the correct address and have delivered to it before


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    #36
    craichoe
    Closed Accounts Posts: 2,706 ✭✭✭craichoe


    mcR wrote: »
    Im glad my warranty will be safe then

    There shouldnt be a problem with the address because they sent the earphones to be by ups to the same address so they have the correct address and have delivered to it before

    Well you haven't received the box, ergo something had gone wrong with delivery.

    You should get the box next day as its UPS Express.


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    #37
    mcR
    Registered Users Posts: 69 ✭✭mcR


    craichoe wrote: »
    Well you haven't received the box, ergo something had gone wrong with delivery.

    You should get the box next day as its UPS Express.

    Yeah so since their isnt a problem at my end since apple/UPS delivered to my address before its a problem at their end and not mine


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    #38
    craichoe
    Closed Accounts Posts: 2,706 ✭✭✭craichoe


    mcR wrote: »
    Yeah so since their isnt a problem at my end since apple/UPS delivered to my address before its a problem at their end and not mine



    head_in_sand.jpg


    :D


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    #39
    mcR
    Registered Users Posts: 69 ✭✭mcR


    craichoe wrote: »
    head_in_sand.jpg


    :D

    Im saying that since the same thing has happened to the original poster aswell that they promised to pick it up the next day and didn't for me and him and its been a 10 business day wait and they haven't tried to contact me and since they have my correct address and have delivered to it before that its safe to say the problem is at their end and not mine so im hardly just saying its not my problem its theirs


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    #40
    whippet
    Registered Users Posts: 7,672 ✭✭✭whippet


    mcR wrote: »
    Im saying that since the same thing has happened to the original poster aswell that they promised to pick it up the next day and didn't for me and him and its been a 10 business day wait and they haven't tried to contact me and since they have my correct address and have delivered to it before that its safe to say the problem is at their end and not mine so im hardly just saying its not my problem its theirs

    have you called them in the 10 days? obviously there is a mix up somewhere and by sitting back giving out you are not really being constructive .. give them a bell and see what the problem is .... rather than wait and wait and wait and bitch and moan !!


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    #41
    mcR
    Registered Users Posts: 69 ✭✭mcR


    whippet wrote: »
    have you called them in the 10 days? obviously there is a mix up somewhere and by sitting back giving out you are not really being constructive .. give them a bell and see what the problem is .... rather than wait and wait and wait and bitch and moan !!

    Im hardly bitching just stating the facts! My exams are over soon so ill ring them up after that because i haven't the time to stay on the phone trying to sort it out!


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    #42
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    mcR wrote: »
    Im hardly bitching just stating the facts! My exams are over soon so ill ring them up after that because i haven't the time to stay on the phone trying to sort it out!
    get back to the shop you bought it from as they have an obligation to help you within a rasonable timeframe while apple do not have to do anything!


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    #43
    whippet
    Registered Users Posts: 7,672 ✭✭✭whippet


    mcR wrote: »
    Im hardly bitching just stating the facts! My exams are over soon so ill ring them up after that because i haven't the time to stay on the phone trying to sort it out!

    too busy for a max 10 minute phone call ...yet plenty of time to come on here and moan about it !!!!


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