www.onlinedvdrentals.ie

Snitcher100

Has anyone used the above site? Be very very carefull as they take money off u even if u dont get anything for it!!!

I signed up but did nothing as regards getting goods or services and they took 16 euro off my credit card. This is the crap they quoted me fm their terms & conditions which u will need to read two or three times

Upon registering for your free trial, your credit card will be authorized for approximately three months of service. No charges, however, will be made against the card unless you do not cancel prior to the end of your free trial period or you do not return DVDs and/or Games before the end of the trial..."

Has anyone got their money back fm ths shower and if so how did u go about it?

thanks everyone

Davy

Have you rang them?


I used them awhile back for the free trial, i wasnt charged, and i cancelled at the end of the free trial without problems.

Some info relating here: http://www.boards.ie/vbulletin/showthread.php?t=2055333410

jor el

So, you didn't cancel before the end of the trial period, and they applied the 3 month charge that they told you they would when you signed up? Is that about the size of it? Looks like user error to me.

Davy

jor el wrote: »

So, you didn't cancel before the end of the trial period, and they applied the 3 month charge that they told you they would when you signed up? Is that about the size of it? Looks like user error to me.

I think the op means while in the free trial he was charged, instead of a authorisation of the €16 from the card, they actually sent for the €16 after the authorisation when they should as he was in a free trial. Op is this correct?

Rev. Kitchen

I understood his post to mean he signed up but didnt actually bother getting any dvd's then never cancelled it so they took 16 euro.

May be wrong i think OP should clarify if they took the 16 straight away they are wrong if he went over the free trail period without cancelling like he was told to do then he is wrong.

Snitcher100

Thanks for the responses guys, appreciate the feedback etc. To be honest I did not cancel during the free trial as I thought I read the terms & conditions to be that my card would not be charged. I think these guys are out to make money on confusing people. Reread the statement above and see just how confusing it is and I maintain that it is purposefully that way.

These guys are giving online businesses a bad name by taking money from people for NOTHING. I did call them and they were all nicey nice but would not return have the manager/s return my calls. Also sent them a letter which came back with a bad address (not found at this address). I wonder why that is????

BEWARE of doing business with this crowd. I'm buying over 14 yrs online (goods, services etc) and it's sad that it had to be an Irish company to rip me off this way. I highly recommend anyone to be careful dealing with them.

jor el

Why do you keep posting in black, it's impossible to read on a black background?


Anyway, the T&C is not confusing, it says no charges will be made if you cancel before the end of the trial period. How is that confusing? You didn't bother to read it properly, and didn't cancel when you should have, so you were charged accordingly.

They've done nothing wrong, nothing underhanded, and have not ripped you off. You signed up for a service and they charged you for it. Not their fault you didn't use it, or that you didn't read what it was you signed up for. It's written down in plain English.

Snitcher100

Listen, I know that u & Davy are part of this SCAM and u monitor posts, so don't bother replying back. Plain english??? sure whatever. Can someone else post their bad expierences here and let me know how they have been ripped off by these shower. Anyone who takes money in this way, to my mind, are CROOKS!!

I really really want to let people know to avoid doing business with this "company" as they are a SCAM who rip u off!!

Snitcher100

In addition when u say...

"Anyway, the T&C is not confusing, it says no charges will be made if you cancel before the end of the trial period. How is that confusing?"

Anyone with half a brain would say that...

"No charges, however, will be made against the card unless you do not cancel prior to the end of your free trial period or you do not return DVDs and/or Games before the end of the trial."
is anything but confusing.
This would be better, so use it in ur T's & C's so as not to SCAM others.
No charges will be made against your card as long as you cancel during the free trial period or you do not return DVD's and/or Games before the end of the trial.

Davy

I think you need to grow up, and don't accuse me of being part of a scam, and whatever monitored posts is meant to mean. You making yourself look foolish, you acknowledge that you didn't cancel the service and you were charged,,,thats a shocking scam!!

tallaghtoutlaws

snitcher100 responding in 2 threads will get you nowhere esecially when one of them is old.

I responded in this one for you http://www.boards.ie/vbulletin/showthread.php?t=2055519433 and I agree with Davy in fairness you are in the wrong regardless of how bad this site may be.

BnA

I have read all the threads here about www.onlinedvdrentals.ie.

I don't know anything about the company good bad or indifferent.

But the one thing I would say after reading the 4 threads is that it is 100% positive that Davy works for them.

Davy

Since your so 100% certain i guess nothing i say will change it. If i was i would have said so when i first posted about the site. I haven't spent time on boards to secretly plug some crappy site.

Snitcher100

thanks, BnA, good 2 know SOMEONE is clean on this board, Davy is just checking to refute any perceived negative stuff, so that he can kill it quickly with spin. Outlaws, I understand what ur sayin BUT my point is that in the T&C's they have is 100% meant to be CONFUSING, to make easy money AND that to me is a SCAM. Please have a read again at what is written and tell me from ur heart that what they are doing is honest? I think not. I'm new to posting and understand about the two threads now, I'll stick with this one from now on.

tallaghtoutlaws

Snitcher100 wrote: »

thanks, BnA, good 2 know SOMEONE is clean on this board, Davy is just checking to refute any perceived negative stuff, so that he can kill it quickly with spin. Outlaws, I understand what ur sayin BUT my point is that in the T&C's they have is 100% meant to be CONFUSING, to make easy money AND that to me is a SCAM. Please have a read again at what is written and tell me from ur heart that what they are doing is honest? I think not. I'm new to posting and understand about the two threads now, I'll stick with this one from now on.

To be honest I read the T&C a few times to be sure and altough the grammar isnt the may west it still reads as "Don't cancel, we will charge" no matter what way you read it to be honest.

"No charges, however, will be made against the card unless you do not cancel prior to the end of your free trial period"

Some very bad grammar really but highlighting the main words kind of makes it obvious. Who knows why he threw DO NOT in there as he really didn't need to but I guess in his own head it made sense but saying that it still reads the same whether he did or not.

dudara

Snitcher100 wrote: »

thanks, BnA, good 2 know SOMEONE is clean on this board, Davy is just checking to refute any perceived negative stuff, so that he can kill it quickly with spin. Outlaws, I understand what ur sayin BUT my point is that in the T&C's they have is 100% meant to be CONFUSING, to make easy money AND that to me is a SCAM. Please have a read again at what is written and tell me from ur heart that what they are doing is honest? I think not. I'm new to posting and understand about the two threads now, I'll stick with this one from now on.

Snitcher100 - word of warning here. You are making accusations here without offering proof and as a consequence, doing your case no favours.

Please refrain from assumptions about other posters.

dudara

MOH

It makes perfect sense to me.
No charges will be made against your card unless you don't cancel
= If you don't cancel, charges will be made against your card

It's pretty straightforward, same kind of phrasing that I've seen on a lot of free trial offers.

jor el

Snitcher100 wrote: »

Listen, I know that u & Davy are part of this SCAM and u monitor posts, so don't bother replying back.

You have no idea what you're talking about, and this says more about you than I, or anyone else, ever could. I'll reply to refute your accusations, and also to help others understand that there is no scam here, there is nothing more than your inability to comprehend a simple statement.

Snitcher100 wrote: »

Anyone who takes money in this way, to my mind, are CROOKS!!

I really really want to let people know to avoid doing business with this "company" as they are a SCAM who rip u off!!

You've not shown any proof that Onlinedvdrentals are crooks.

Snitcher100 wrote: »

In addition when u say...

"Anyway, the T&C is not confusing, it says no charges will be made if you cancel before the end of the trial period. How is that confusing?"

Anyone with half a brain would say that...

"No charges, however, will be made against the card unless you do not cancel prior to the end of your free trial period or you do not return DVDs and/or Games before the end of the trial."
is anything but confusing.

How on earth can you possibly still not understand simple English? I'll break down that statement for you, so you can see how simple it is:

No charges
will be made against your card
unless
you do not cancel
prior to the end of your free trial period
or
you do not return DVDs before the end of the trial.

There. Understand now, or should I use illustrations?

Snitcher100 wrote: »

This would be better, so use it in ur T's & C's so as not to SCAM others.

They're not my T&Cs, I was just quoting them from the website.

Snitcher100 wrote: »

No charges will be made against your card as long as you cancel during the free trial period or you do not return DVD's and/or Games before the end of the trial.

You might want to read that again. What you're saying here is that no charges will be applied as long as you do not return DVDs and games before the end of the trial. You clearly haven't a clue.

BnA wrote: »

But the one thing I would say after reading the 4 threads is that it is 100% positive that Davy works for them.

I would say you're 100% wrong.

Snitcher100 wrote: »

Outlaws, I understand what ur sayin BUT my point is that in the T&C's they have is 100% meant to be CONFUSING, to make easy money AND that to me is a SCAM.

As opposed to your plainly wrong, and completely convoluted version?

MOH wrote: »

It's pretty straightforward, same kind of phrasing that I've seen on a lot of free trial offers.

Careful now, MOH, you're exposing your role in the conspiracy there. It's OK though, sure I'll see you for coffee Onlinedvdrentals canteen in a few minutes. Davy's probably already down there, the slacker...

BnA

jor el wrote: »

I would say you're 100% wrong. .. (RE Davey working for them).

Fair enough. I take that back. But I still think that both him and you have more of an interest in this than just being regular punters. But, maybe you haven't, I really don't give a sneeet. I have taken out my origional comment. (Or I would if I could)

Davy

BnA wrote: »

Fair enough. I take that back. But I still think that both him and you have more of an interest in this than just being regular punters. But, maybe you haven't, I really don't give a sneeet. I have taken out my origional comment.

If you had checked my previous posts on boards you will find i have posted about moviestar, and screenclick dvd rental company's in bargain alerts, both of which are direct competition for this company, so if i was connected to onlinedvdrentals.ie in some way why would i be doing that.

I dont really want to say anymore about it, just in future get some facts before you start making accusations like that.

jor el

BnA wrote: »

But I still think that both him and you have more of an interest in this than just being regular punters.

What have I said on this thread that would give any indication of bias towards onlinedvdrentals, other than correcting the misinformation being spread by the OP? I have never used any online DVD rental site, as I don't believe they're very good value (you have to use them all the time to get value for money), but if I see miss-truths and false information about any company or service, I'll try and correct it.

dudara

OK folks - I think everyone has said their part now and hopefully the situation and affiliations (or lack thereof) has been clarified.

Let's move on.

dudara

harveykane

I don't think they are a scam, but their customer service is certainly lacking big time.

Need proof?
Here's a screenshot of the support ticket which they created for me. The original complaint was in May - Mark Beggs (the manager) has agreed verbally and also by email to refund my money, but it just hasn't happened.
http://www.ragepank.com/online-dvd-rentals.png
Notice they never responded to the support ticket.

This was on top of countless emails and phone calls. Last time I spoke with Mark on his cellphone, he sounded genuinely concerned about the poor service, was very apologetic, and promised to process the refund within a couple of days. This never happened.

The last emails I have from them were the staff asking for my bank account details etc so they could process the refund on Aug 4th when Martk got back from holiday. I haven't heard back since then.

I'm off to fill out a credit card chargeback form now (which is a big hassle as this just takes more time).

For everyone else, avoid this company. They are either crooks, or they just don't care. They have had plenty of opportunity to make things right after a relatively minor mistake on their part, but it hasn't happened.

Edit: As a result of emailing ODR a link to this post and leaving another phone message, the refund has now been processed. It's well overdue, but I'm glad it's finally sorted.

eightyfish

Snitcher100 wrote: »

Listen, I know that u & Davy are part of this SCAM and u monitor posts, so don't bother replying back.

Crazy-WTF-type-thread, guys. Thanks for the few minutes of amusement!

christo82

Has anyone got a review of this site? This thread seems just to talk of the company's terms and conditions wording, which I think is perfectly fine. Has anyone used them either just for the free trial, or for longer? How did you find the service?

Thanks

Davy

christo82 wrote: »

Has anyone got a review of this site? This thread seems just to talk of the company's terms and conditions wording, which I think is perfectly fine. Has anyone used them either just for the free trial, or for longer? How did you find the service?

Thanks

Why didnt you start a new thread

My experience was ok i only used the free trial with them. Similar service to moviestar or screenclick. None of them worth it unless they have a promotion on, and you watch a lot of movies.

christo82

Davy wrote: »

Why didnt you start a new thread

My experience was ok i only used the free trial with them. Similar service to moviestar or screenclick. None of them worth it unless they have a promotion on, and you watch a lot of movies.

ok, thanks davy. i finished screenclicks free trial a recently and that went well. hope this does too.

Sir Arsalot

<snip> I signed up for a "free" two week trial, and stupidly gave them my card details. The dvds came out in ordinary, hand-written envelopes with a second handwritten SAE enclosed to return them in. All the dvds sent were very greasy and smutty-looking, and one of the films wasn't even on my list.

Before the end of the trial I requested on the website and by email to cancel my membership but they ignored that and went ahead and took 17 quid out of my account. ( it wasn't even the right amount, as the "free" trial for 1 dvd at a time was less than that. ) When I noticed they'd taken funds I rang them. A complete idiot by the name of <snip> is who I was dealing with, and you could just tell by the sound of this guy's VOICE he was a cowboy.

He pretended I hadn't cancelled my account, and then when I wouldn't let him off the hook he suggested I speak to another person, <snip> suspiciously enough. Would only offer me his e-mail and not his phone number.

I did send a polite explanatory e-mail ( although I DO think it was to the same person ) and I even stated, as I had on the phone, that I'd accept a couple of extra dvd rentals for the amount that had been charged, if that would be more convenient than a refund.
Eventually got the guy on the phone again to request either a refund or some dvds, but he just tried to lecture me and weasel his way out of it. You know the type - the kind of person whose only joy in life is when he thinks he has got one over on somebody. Complete idiot, in other words.

Sent another follow-up e-mail but it was ignored.

The fact that neither a refund nor further dvds were sent basically amounts to petty theft, and the only reason I didn't pursue the matter further was because for the amount that he stole - it wouldn't have been worth it.

I'm a member of Pigsback and when I noticed that this <snip> was being featured on there, I sent in a complaint about them. Got an inane reply at the time saying they hadn't had a problem with them but I've now noticed they've been removed from Pigsback - must've been more complaints from members.
AVOID. Can't stress that enough.

Edit:
Just read another post above from someone who did eventually succeed in getting a refund. However, even if after all this time I was given back the 17 Euro he took, I wouldn't retract what I've said about the guy's character and would still recommend that people avoid "onlinedvdrentals" like the plague.

Davy

Why not do a chargeback on your credit card and get the money back that way

Sir Arsalot

Just to clarify, as parts of my post above were editted out - that I strongly suspect this is just 1 guy <snip>, and that the "manager" whose e-mail he gave me was he himself. This supposed other person had the same first name, and it was all a bit sus.
I may try to get the funds back but it was a long time ago. Just beware, people.

Sir Arsalot

To be honest, I'm not exactly sure what is so offensive about the word I used but let's substitute something else and try to get that point across again :-
I strongly suspect from my experiences that the dvd rental company in question is just 1 guy running a dodgy little operation.
Conspiracy theories aside, the reports of other posters who have had bad experiences with this person really ring true.

Sir Arsalot

MOH wrote: »

It makes perfect sense to me.
No charges will be made against your card unless you don't cancel
= If you don't cancel, charges will be made against your card

It's pretty straightforward, same kind of phrasing that I've seen on a lot of free trial offers.

The point a few people have tried to make is that they DID cancel, but the guy is just taking money out of peoples' accounts ANYWAY. He's just trying to get away with it - do NOT give this guy your card details.

oleg

Bought Groupon deal for the subscription (among 6 others) - two weeks since my first contact to them, 13 emails, 1 phone call - no luck yet.

Eventually they responded requesting a copy of groupon voucher and silence for four days now.
:mad:

paudgenator

I just checked online for feedback about this company & saw this thread.

I also bought the Groupon voucher on the 20th November. I have been trying since then to redeem it. There was a problem initially in that the email address provided in order to verify the voucher was wrong, then I found the right one on their website and sent through the details required as per the voucher. I then was asked to forward the actual voucher to a gmail account for <SNIP> which set alarm bells ringing - I spoke to him and he assured me he would get things moving and said they were having a problem with their email...

Today I rang Groupon support as I still have not received any DVD, & neither <SNIP> nor the "support team" have returned my calls or emails. Once I explained the situation, I was immediately offered my money back from Groupon. So I am happy about that.

Davy

paudgenator wrote: »

Today I rang Groupon support as I still have not received any DVD, & neither <SNIP> nor the "support team" have returned my calls or emails. Once I explained the situation, I was immediately offered my money back from Groupon. So I am happy about that.

Did they give you a refund or the amount in credit for their site? They usually try do the latter. It makes you winder what groupon check before they offer these 'deals'.

paudgenator

The woman at Groupon said she would organise a refund and it could take up to 5 days. Mind you, this was my second time speaking with her over the past few weeks about this company so she was aware there was a problem when she checked my account. And each time I had to wait about 20 mins to get through, which suggests not many staff there and/or a lot of calls...

I have used several of these companies who offer special deal vouchers and this is the first time I've had a problem. I am satisfied that Groupon did offer a refund. I think from reading this thread, (going back a couple of years) online are just not professional and I wonder why they decide to offer a deal like this if they are not prepared to provide a good follow-up service? After all, surely the point of these deals is to attract new customers, keep them happy by providing a good service and hope they will sign up for longer?

Davy

I just checked to see how many bought the deal, it was only 83 but it said sold out. Was expecting a lot more tbh. Glad you got the refund anyway, least groupon sorted you out.

Pacing Mule

I wouldn't have thought it was a one man operation to be honest. These guys run their own website as well as other white lable sites for brands like Superquinn movies. Interestingly they used to run lidl movies too but that has now been taken over by screenclick.

oleg

I had to contact Mark to sort it out. I will give them second chance. Hope there will be no need to email Mark each time I send disk back.

keryl

Giving these clowns a chance to refund my money ( www.onlinedvdrentals.ie ), promised Credit Card refund and Cheque. Neither were done. Will be sure to reveal all in the coming week if they haven't sorted me out yet.

The amount of times I've rang and the receptionist tells me Chris and Mark are out, I ring a number through Google and they're in the office. They run an absolute shambles.

olga9999

Hi I bought the OnlineDvdRentals promotion in GroupOn. As they said in the promotion I sent the security code and they never set me up in the system so essentially they have stolen my money and no service is provided.

I have called GroupOn about this. Told them I have contact the people in OnlineDvdRentals several times both on the phone and via email and they are only giving me excuses and not setting me in the system. The only thing GroupOn is telling me is that since I gave them the security code (which it was the only way of redeemeding the voucher) they can not do anything and they can't refund my money (OnlineDvdRentals is not refunding the money at this stage either) and that I should send them an email cancelling the service and they will refund my money (I have already sent them an email and have no answer yet at this stage).

Basically what is happening is that OnlineDvdRentals is a scam and GroupOn is simply adding them to take money from people.

I was just wondering how many people might be affected by this, whether there is someone out there that bought the promotion and has made no use of it (to warn them not to send the security code to OnlineDvdRentals as they get no money from GroupOn without the security code).

Also to ask if there is a consumer agency I can send a complain about this.

Thanks a million for any help about this.

alekito

The exact same thing happened to me. I rang citydeal and they sent an email to onlinedvdrentals saying that they had to call me but they did not. So I will call citydeal again tomorrow.

This is just fraud. They are stealing my money. They have redeemed my voucher but refuse to send on the money. It's quiet unbelievable.

Davy

Is anyone/ or know anyone who is actually getting any dvds?

irlgirl

i am in the same boat the company has not responded to numerous calls or emails. It is ridiculous. I paypal so hope i can get my money back

dingwave

Hi

I have also found this thread by searching about this company. I purchased a trial for this company through Living Social (bronze package - unlimited dvds a month) at the end of October, and have since had nothing but trouble from them. In two months (out of a 3 month trial), I have received 4 dvds of which one of them I did not request. I have emailed the company numerous times and their communication has been, at best, poor. Eventually Living Social refunded the deal, but this is not the point - this whole thing has been a waste of time! How can they invest in a 'bargain' deal to attract customers if they cannot even provide a basic level of service?

Avoid this company at all costs.

Edit: The company I am referring to is ODR at www.onlinedvdrentals.co.uk - just clearing this up as the title of my post has a slightly different address by mistake and there are a lot of similar urls out there for these companies!

olga9999

I think OnlineDvdRentals.co.uk are the same company as OnlineDvdRentals.ie because they made some kind of promotion and the Irish version was trying to promote the British one.

It's nice to know that LivingSocial return the money to you, because I have been having nothing but problem with GroupOn. They are not helping they refused to refund the money to me. As far as I know they have not contacted the company and they tell me that I need to cancel my service with Online Dvd Rentals first before they refund any money. I have sent 3 emails with CC to GroupOn cancelling the service and GroupOn is aware the people of Online Dvd Rentals are not answering or doing anything. Pretty much it looks to me they are together in the scam.

GroupOn is incredibly greedy. They get 50% of the money of the deal (so in this case I paid 49 Euros GroupOn keeps 24.50 from that money and Online Dvd Rentals gets the other 24.50) and after all that and the problems they are very aware of they refused to do anything or return anything.

LivingSocial on the other hand gets only 35% of the money of the deal and they have surprisingly less problems returning money to customers with problems.

Online Dvd Rentals looks to me a scam but GroupOn is greedy to the highest degree and they are certainly honoring the bad reputation they have in America.

I have filled out a form with the Consumer Association of Ireland and I am considering a Small Courts complain. Any ideas of the jurisdiction that applies to online deals of this kind? The place the business is located or the place I live on? Obviously my complain is going against GroupOn as they are the ones I paid to.

alekito

Well I have been on the phone to Groupon about this, they rang onlinedvdrentals and they gave them the same spiel. They said they would follow it up in January so I will call them and keep you updated. But it seems that onlinedvdrentals have no intention of fulfilling the orders. They are just using it as free publicity. I will ask for my money back now. This is just a case of fraud, they have no intention of giving people the codes. Shocking.

alekito

And yes, they are the same company - in the UK and Ireland. I actually talked to Chris about it for 10 or 15 mins and he told me all about their expansion plans. Seemed like a nice guy. He then gave me his word I would get my code that afternoon. That was in November. I rang several time and every time I was told I would be called back or emailed THAT DAY. I don't like being lied to.

alekito

It seems that onlinedvdrentals will not honour any of the codes. I talked to Groupon about it and they can't get any answer from them. They refunded my money (even though onlinedvdrentals had redeemed the voucher). Don't think they will deal with them again. It seems that onlinedvdrentals simply used Groupon for free publicity and then dumped them. And dumped all the people who bought the voucher.

They is really bad behaviour from a company. Don't deal with onlinedvdrentals - they are terrible and impossible to get in touch with. Then the break promises. And even after you call them they tell you lies upon lies upon lies. Shocking.

Davy

alekito wrote: »

It seems that onlinedvdrentals will not honour any of the codes. I talked to Groupon about it and they can't get any answer from them. They refunded my money (even though onlinedvdrentals had redeemed the voucher). Don't think they will deal with them again. It seems that onlinedvdrentals simply used Groupon for free publicity and then dumped them. And dumped all the people who bought the voucher.

They is really bad behaviour from a company. Don't deal with onlinedvdrentals - they are terrible and impossible to get in touch with. Then the break promises. And even after you call them they tell you lies upon lies upon lies. Shocking.

Its not exactly great publicity. Whatever chance the company had, I think its drove itself into the grounds after treating so many people like it has. I asked earlier has anyone actually got a dvd, or know anyone who has. Not one person has said they have yet.

I would love to know what actually happened, and why it failed so badly

dingwave

As I said in my earlier post, I have received 4 dvds in 10 weeks of which one was not even on my list. I think I have only got these after some serious email harassment (most of the emails I have sent have been ignored), but considering we watch the dvds straight away and post them back the next day, it's not great. Thankfully, Living Social refunded the deal and therefore it is all for free now but I would have rather spent some money with LoveFilm and actually had a proper service!