DOVADO UMR - 3G USB router (For use with O2, Three & Vodafone)

DOVADO

Hello Ireland!

We are here to assist or answer any questions to you may have regarding the USB Mobile Broadband Router (UMR) for 3G.

All the best,

Team DOVADO!

hazbot

Hi,

I just went back to Infoferenda to buy a UMR, but there seems to be an extra €26 charge added now for a UK power supply. What kind of PSU does it normally come with?

DOVADO

hazbot wrote: »

Hi,

I just went back to Infoferenda to buy a UMR, but there seems to be an extra €26 charge added now for a UK power supply. What kind of PSU does it normally come with?

Hi!

That's nothing to worry about. I'll ask them to rephrase it. It is only an additional power supply for DC-DC scenarios (ie, in-vehicle useage). The regular AC/DC adaptor is already included in the packaging.

watty

So the power jack socket on UMR doesn't work for 10.5V to 15V (i.e. direct to car) like the Netgear and Linksys 3G routers do? The Dovado I've used works direct off car without DC-DC converter. Or is the DC-DC adaptor for 21V to 30V (24V truck/bus systems)?


(Draytek, Dlink and a couple of others make decent 3G/EDGE/HSDPA routers too).

Many models have varients of firmware for EVDO (USA), IPW (Whoosh, Austrailia/ T-Mobile, Czech) and Flash (Slovakia/Finland) as alternates to GSM/EDGE/3G/UMTS/HSDPA model.

DOVADO

watty wrote: »

So the power jack socket on UMR doesn't work for 10.5V to 15V (i.e. direct to car) like the Netgear and Linksys 3G routers do? The Dovado I've used works direct off car without DC-DC converter. Or is the DC-DC adaptor for 21V to 30V (24V truck/bus systems)?


(Draytek, Dlink and a couple of others make decent 3G/EDGE/HSDPA routers too).

Many models have varients of firmware for EVDO (USA), IPW (Whoosh, Austrailia/ T-Mobile, Czech) and Flash (Slovakia/Finland) as alternates to GSM/EDGE/3G/UMTS/HSDPA model.

Hi Watty,

The UMR takes 12V directly.

We maintain one variant of firmware. The UMR supports 3G/HSPA as well as CDMA and we are also adding in further technologies, but the mainstream 3G is where the action is. We DO support FLASH-OFDM, iBurst and IPWireless in our other product, the WRG, which is PCMCIA based. The WRG also has 2 VoIP ports. All on same firmware.

You can see the list of supported modems here:

WRG: http://www.dovado.com/wrgmodems.html
UMR: http://www.dovado.com/umrmodems.html

Enjoy.

DOVADO

hazbot wrote: »

Hi,

I just went back to Infoferenda to buy a UMR, but there seems to be an extra €26 charge added now for a UK power supply. What kind of PSU does it normally come with?

Hazbot,

I've informed Infoferenda to revise their site regarding the PSU, and here's what's available now: http://www.infoferenda.eu/index.php?page=shop.product_details&flypage=flypage.tpl&product_id=1&category_id=1&option=com_virtuemart&Itemid=2

hazbot

Thank you!

Although I already placed an order over the weekend so I'm not sure what version I'll get. Maybe they'll throw in the "UK-only" version when they see my shipping address.

I presume I can just use the EU one anyhow, with one of those little 2pin -> 3pin plastic adaptor blocks.

DOVADO

hazbot wrote: »

Thank you!

Although I already placed an order over the weekend so I'm not sure what version I'll get. Maybe they'll throw in the "UK-only" version when they see my shipping address.

I presume I can just use the EU one anyhow, with one of those little 2pin -> 3pin plastic adaptor blocks.

To make sure, you can always get in touch with them by phone, email or live chat and see if they can make sure they've added the right PSU. I'd get busy with that ASAP if I were you!

hazbot

too late, it has already shipped


Another question: I have six network ports around the house, wired into an existing 8-port hub. It would be great if I could just plug that hub into one of the UMR lan ports. I realise there are tons of variables involved (type of hub, uplink ports, etc), but any idea if this will work?

Or will I have to throw out two of my six existing cables and just use all four lan ports on the UMR...

Either way I'll find out in a few days

DOVADO

hazbot wrote: »

too late, it has already shipped


Another question: I have six network ports around the house, wired into an existing 8-port hub. It would be great if I could just plug that hub into one of the UMR lan ports. I realise there are tons of variables involved (type of hub, uplink ports, etc), but any idea if this will work?

Or will I have to throw out two of my six existing cables and just use all four lan ports on the UMR...

Either way I'll find out in a few days

Should work just fine!

DOVADO

New firmware releases can be downloaded from here: http://www.dovado.com/UMR_Firmware.html

You can sign up for email notification.

hazbot

hi, my UMR arrived today. In case anyone else is wondering...

1) ordered Saturday from Infoferenda, arrived Thursday

2) mine came with two-prong Euro plug only so I had to use an adaptor

3) I was able to run a cable from my existing 8-port hub into one of the LAN ports on the UMR and everything connected just fine!


Setup took about five minutes and it works great with O2 Ireland. It's a really nice product.

Marlow

Question for Dovado:

the website says something about a USB adaptor for the E870, so it can be used in the Dovado UMR.

Where would one obtain that adaptor ?

/Martin

DOVADO

Marlow wrote: »

Question for Dovado:

the website says something about a USB adaptor for the E870, so it can be used in the Dovado UMR.

Where would one obtain that adaptor ?

/Martin

Hi Marlow,

We have tested with the Novatel XUA-1 USB adaptor on both Novatel Wireless and Huawei Expresscards. It works well with both. The only ones we couldn't get to work with was the Option modems. They seem to require a bit more juice, which the XUA-1 just isn't providing.

http://www.infoferenda.eu/index.php?option=com_virtuemart&page=shop.product_details&flypage=flypage.tpl&category_id=7&product_id=26&Itemid=2

Here's a demo video of that adaptor with a Novatel Wireless XU870 Expresscard.

http://www.youtube.com/watch?v=olqqsTSyIAQ

There are other adaptors on the market if you fire up your Google, however, I do not know if they meet the requirements or not as we haven't tested them. Here's a couple of examples:

http://www.geekstuff4u.com/product_info.php?manufacturers_id=&products_id=678

http://www.synchrotech.com/product-usb/usb20_to_usb20_expresscards_host_adapter.html

Take note that the Huawei E870 is a 34mm wide card, meaning ExpressCard/34-slot

Deadly Delta

Hi Dovado,

Just wondering, when purchasing the router there is also an add-on for 5.5dBi antenna, what advantage does this have? Does it boost 3G reception or boost Wi-fi signal? The reason i ask is because sometimes the 3G reception is a little weak where I am and i could do with something to improve it.

Thanks

DOVADO

Deadly Delta wrote: »

Hi Dovado,

Just wondering, when purchasing the router there is also an add-on for 5.5dBi antenna, what advantage does this have? Does it boost 3G reception or boost Wi-fi signal? The reason i ask is because sometimes the 3G reception is a little weak where I am and i could do with something to improve it.

Thanks

Hi,

Quoting my contacts at Infoferenda.eu, they replied:

"The extra WLAN antenna is for improved WLAN-coverage. I would recommend the 3G directional 11dBi for the USB-modem"

http://www.infoferenda.eu/index.php?page=shop.product_details&flypage=flypage.tpl&product_id=2&category_id=2&option=com_virtuemart&Itemid=2

barnicles

How much is one for e270

DOVADO

barnicles wrote: »

How much is one for e270

Best you ask Infoferenda.eu. I do know that if you flip the E270, you'll find under the bottom-right corner of the sticker a small antenna hole. Just peel the sticker back a little and you'll be able to see it.

http://bandwidth.se/imgs/9/152/IMG0271.jpg?91637

Wantitnow

The adapter is available HERE but it's €60 !!! :-o

EDIT: Farnell have them available for £21.44 HERE

Owen

My Dovado UMR is not always powering on the modem, so I have to turn off the UMR and on again. The second time it always powers on the modem. Very frustrating, and a silly mistake on Dovado's part.

It has now taken in the last week to assiging random DHCP addresses that will not work with it's own Wifi Network. I'll upgrade the firmware and see if that helps, but potential users should be aware of this.

DOVADO

ned78 wrote: »

My Dovado UMR is not always powering on the modem, so I have to turn off the UMR and on again. The second time it always powers on the modem. Very frustrating, and a silly mistake on Dovado's part.

It has now taken in the last week to assiging random DHCP addresses that will not work with it's own Wifi Network. I'll upgrade the firmware and see if that helps, but potential users should be aware of this.

Hi Ned78,

Which modem and SIM card are you using? Which firmware are you running? What do you mean by "not always powering on the modem"? Do you actually mean electrical or do you mean that the internet connection isn't coming up?

Thanks

Owen

Hi Dovado,

The unit doesn't always power on the modem electrically. No idea why, but if you turn the power off and back on again, it will always power it up the second time.

I'm currently running Firmware 1.1, but will upgrade to 1.2 tonight to see if it makes any difference. The modem is a Huawei E270, with an o2 Ireland 3g sim.

DOVADO

ned78 wrote: »

Hi Dovado,

The unit doesn't always power on the modem electrically. No idea why, but if you turn the power off and back on again, it will always power it up the second time.

I'm currently running Firmware 1.1, but will upgrade to 1.2 tonight to see if it makes any difference. The modem is a Huawei E270, with an o2 Ireland 3g sim.

Are you using the included "Y"-cable as provided with the modem? This way you have full power coming out of the combined USB ports in the UMR to the modem. I have never seen or heard of such a problem before with any of the modems. Could you please read out which firmware it is your Huawei E270 is showing? You can check on the MODEM->MODEM STATUS page.

Thanks

Owen

I'm using the Y Cable, I'll have a look at the modem firmware for you tonight when I return home.

racer-x

Hi all,

I have been using the Dovado UMR for about a month now with limited success. I bought it from Infofernda.eu and have just sent them an email to try and get some help. I work as a system analyst supporting a large network and many servers so setting up devices like this don't usually pose any issues. I mainly bought this so I could share my connection when people from our US office come to Dublin ... but so far its been a bit unreliable. Here is the email I just sent to support. Ill keep this updated with results as I get it.

Thanks

[SIZE=-1]Hi Support,

I purchased the Dovado UMR about a month ago and for the first couple of days had no issues with it. Since then I have been experiencing intermittent access to external IP's. I have tried a number of things but I cannot seem to get a reliable connection to the internet. Prior to buying the Dovado UMR we have been using a Huawei E270 & E170 on the Irish O2 network. These were directly connected to both my colleagues and my laptop. They have been working directly connected with no drop-outs or speed issues for over 5 months. We are located in the city and get full HSDPA reception in the office. Here is capture from the "modem setup page":[/SIZE]

Status Connection Status: CONNECTED
Signal Strength: 61 % (3G)
DHCP Lease Time: -
IMEI Number: 359298018719259
SIM IMSI: -
Modem internal model: E17X
Modem firmware: 11.304.17.00.00



[SIZE=-1]
Dovado UMR has been upgraded to firmware v1.2 from the Dovado download site. ( I have since re-downloaded and applied the V1.2 firmware to ensure that my problems are not firmware related)

Product Info
[/SIZE]Product Name: Dovado UMR
Serial Number: 16a6100b2c
Product Number: 629110327005-4
LAN MAC-address: 0016a6100b2c
WAN MAC-address: 0016a6100b2d
Product Revision: 1.0
Reported Download Status: Upgraded successfully
Backhaul Technology: Huawei 3G
Firmware Revision: 1.2
Firmware build date: 2008-08-06T11:59:11Z

The issue with the Dovado is that access to the internet is intermittently lost throughout out the day but The blue 3g LED on the modem always stays on. When it drops out I cannot ping any external IP addresses. Access to the Dovado or any other device on my network is always available. TO regain access I either have to wait a few minutes and it comes back, remove and reconnect the modem, or login and press "disconnect" then "connect". To test this I have been persistently pinging a number of external domains (and the dovado) over the last couple of weeks with these commands:

ping -t google.ie
ping -t yahoo.ie
ping -t 192.168.1.1

Some days it is fairly reliable and only drops 1% of the packets, but on other days it may drop as much as 30% of the data randomly over the course of a day. Please note that only the external packets are dropped, responses are always received from the 192.168.1.1 address, thus ruling out any issues with the LAN connection to the device. I have included an exerpt fro a ping log, note the latency getting larger and larger until it gets outside the maximum response time. This happens simultaneously for all external IPs that are being pinged while the internal IP's keep responding with normal latency.

Reply from 64.233.161.104: bytes=32 time=218ms TTL=244
Reply from 64.233.161.104: bytes=32 time=224ms TTL=244
Reply from 64.233.161.104: bytes=32 time=235ms TTL=244
Reply from 64.233.161.104: bytes=32 time=221ms TTL=244
Reply from 64.233.161.104: bytes=32 time=213ms TTL=244
Reply from 64.233.161.104: bytes=32 time=214ms TTL=244
Reply from 64.233.161.104: bytes=32 time=226ms TTL=244
Reply from 64.233.161.104: bytes=32 time=217ms TTL=244
Reply from 64.233.161.104: bytes=32 time=214ms TTL=244
Reply from 64.233.161.104: bytes=32 time=306ms TTL=244
Reply from 64.233.161.104: bytes=32 time=206ms TTL=244
Reply from 64.233.161.104: bytes=32 time=808ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1828ms TTL=244
Reply from 64.233.161.104: bytes=32 time=3660ms TTL=244
Reply from 64.233.161.104: bytes=32 time=2639ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1029ms TTL=244
Reply from 64.233.161.104: bytes=32 time=3119ms TTL=244
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 64.233.161.104: bytes=32 time=2489ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1841ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1218ms TTL=244
Reply from 64.233.161.104: bytes=32 time=2149ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1968ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1839ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1998ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1118ms TTL=244
Reply from 64.233.161.104: bytes=32 time=561ms TTL=244
Reply from 64.233.161.104: bytes=32 time=629ms TTL=244
Reply from 64.233.161.104: bytes=32 time=220ms TTL=244
Reply from 64.233.161.104: bytes=32 time=331ms TTL=244
Reply from 64.233.161.104: bytes=32 time=293ms TTL=244
Reply from 64.233.161.104: bytes=32 time=405ms TTL=244
Reply from 64.233.161.104: bytes=32 time=901ms TTL=244
Reply from 64.233.161.104: bytes=32 time=442ms TTL=244
Reply from 64.233.161.104: bytes=32 time=564ms TTL=244
Reply from 64.233.161.104: bytes=32 time=526ms TTL=244
Reply from 64.233.161.104: bytes=32 time=227ms TTL=244
Reply from 64.233.161.104: bytes=32 time=219ms TTL=244
Reply from 64.233.161.104: bytes=32 time=205ms TTL=244
Reply from 64.233.161.104: bytes=32 time=216ms TTL=244
Reply from 64.233.161.104: bytes=32 time=208ms TTL=244
Reply from 64.233.161.104: bytes=32 time=209ms TTL=244
Reply from 64.233.161.104: bytes=32 time=211ms TTL=244
Reply from 64.233.161.104: bytes=32 time=212ms TTL=244
Reply from 64.233.161.104: bytes=32 time=214ms TTL=244
Reply from 64.233.161.104: bytes=32 time=317ms TTL=244
Reply from 64.233.161.104: bytes=32 time=218ms TTL=244
Reply from 64.233.161.104: bytes=32 time=212ms TTL=244
Reply from 64.233.161.104: bytes=32 time=205ms TTL=244
Reply from 64.233.161.104: bytes=32 time=207ms TTL=244
Reply from 64.233.161.104: bytes=32 time=219ms TTL=244
Reply from 64.233.161.104: bytes=32 time=209ms TTL=244
Reply from 64.233.161.104: bytes=32 time=861ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1422ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1019ms TTL=244
Reply from 64.233.161.104: bytes=32 time=2458ms TTL=244
Request timed out.
Request timed out.
Reply from 64.233.161.104: bytes=32 time=2573ms TTL=244
Reply from 64.233.161.104: bytes=32 time=2613ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1480ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1609ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1689ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1669ms TTL=244
Reply from 64.233.161.104: bytes=32 time=1989ms TTL=244
Reply from 64.233.161.104: bytes=32 time=2358ms TTL=244
Reply from 64.233.161.104: bytes=32 time=2935ms TTL=244
Reply from 64.233.161.104: bytes=32 time=2682ms TTL=244
Reply from 64.233.161.104: bytes=32 time=2950ms TTL=244
Reply from 64.233.161.104: bytes=32 time=3549ms TTL=244
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 64.233.161.104: bytes=32 time=545ms TTL=244
Request timed out.
Reply from 64.233.161.104: bytes=32 time=2202ms TTL=244
Reply from 64.233.161.104: bytes=32 time=299ms TTL=244
Reply from 64.233.161.104: bytes=32 time=224ms TTL=244
Reply from 64.233.161.104: bytes=32 time=216ms TTL=244
Reply from 64.233.161.104: bytes=32 time=217ms TTL=244
Reply from 64.233.161.104: bytes=32 time=213ms TTL=244
Reply from 64.233.161.104: bytes=32 time=205ms TTL=244
Reply from 64.233.161.104: bytes=32 time=226ms TTL=244



I have since tried the Dovado with the E270 USB modem and got the same results. I obtained a firmware upgrade from O2 for both the E170 & E270 USB modems but this has also made no difference. I have also tried pining the same hosts, one with a modem connected directly and then other using the Dovado network and the directly connected one never has latency runoffs of any kind.

There is very little troubleshooting information on the Internet for the Dovado, nor is there many advanced connection options. I have since been making changes to the MTU settings on the device with very little success. I have also set the MSS Clamping to enable to try prevent MTU discovery and have been reducing the MTU & MRU value from the default 1458 to see if this would improve matters. Unfortunately it has not.

If you could please get back to me with some suggestions on what I should do next that would be appreciated.

DOVADO

Hi Racer-X,

Send us an email at support@dovado.com so we can better assist you.

Thanks

racer-x

DOVADO wrote: »

Hi Racer-X,

Send us an email at support@dovado.com so we can better assist you.

Thanks

Hi Dovado,

I will do. I have already sent that email to infodernda's support. I just sent it to the address you supplied too.

Thanks

Owen

My UMR is on firmware 1.2, still giving the same issues, and my modem is an E270 with 11.311.05.01.00 firmware. The issues I have are as follows :

With a 7db Antennae, if I go into the next room, I can see the router fine with excellent signal strength, but it won't authenticate with either my Laptop, or my iPhone.

My iPhone is assigned strange IP addresses by the router - I'm on o2, and it gives me a 169.x.x.x IP - I wonder if it's just giving me the o2 direct IP? Either way, once the iPhone gets a weird address, the only cure is to power off the router and back on.

DOVADO

ned78 wrote: »

My UMR is on firmware 1.2, still giving the same issues, and my modem is an E270 with 11.311.05.01.00 firmware. The issues I have are as follows :

With a 7db Antennae, if I go into the next room, I can see the router fine with excellent signal strength, but it won't authenticate with either my Laptop, or my iPhone.

My iPhone is assigned strange IP addresses by the router - I'm on o2, and it gives me a 169.x.x.x IP - I wonder if it's just giving me the o2 direct IP? Either way, once the iPhone gets a weird address, the only cure is to power off the router and back on.

Ned,

Which WLAN encryption are you using? Also, can you email us screenshots of your UMR's configuration to support@dovado.com?

We would particularly require the following pages from the UMR for examination:

-HOME
-MODEM STATUS
-MODEM SETTINGS
-WLAN AUTHENTICATION

Thank you

Judge2112

2 questions on this router:

1. Will the router automatically re-connect if the modem loses signal or disconnects?

2. what is the access point name for O2 BB?



Sorry, I know question2 is not for Dovado, but I thought i'd ask anyway.

Thanks!

deadl0ck

what is the access point name for O2 BB?

hazbot

racer-x wrote: »

The issue with the Dovado is that access to the internet is intermittently lost throughout out the day but The blue 3g LED on the modem always stays on. When it drops out I cannot ping any external IP addresses. Access to the Dovado or any other device on my network is always available. TO regain access I either have to wait a few minutes and it comes back, remove and reconnect the modem, or login and press "disconnect" then "connect".

Hi,

Unfortunately, after a couple of weeks using the Dovado, I am having this same issue. Twice now the Internet connection has become available and when I log into the Dovado, it says the 3G modem is disconnected.

If I restart the Dovado through the web interface, the 3G connection comes back and all is well again. However, seeing as this setup is intended for family who are not very computer-literate and I am not around to perform these steps, I need the system to be more stable than this.

Is there any possibility of an option to restart the 3G connection automatically if it becomes unavailable?

Thanks

DanRocksOn

I have a HSDPA modem at home and it always get disconnected by the network.

I am really interested in the Dovado as my Vista ICS setup is flaky.

But its got to be able to connect and re-connect automatically.
Otherwise I just get cheesed off going up and down the stairs.

Presume it should work fine with Xbox 360 as well wirelessly.

dan

DOVADO

Hello all,

In regards to disconnects, the UMR behaves the same way a PC does in regards to 3G connections. It monitors the status of the PPP layer. If it detects that the PPP layer is disconnected, it'll do an auto-reconnect.

This unfortunately, doesn't say much about whether or not the Internet service is up, but the same is experienced in your PC when using a 3G modem. It may show that it's still connected, but you're unable to surf.

In our coming firmware, 2.0 (October), the UMR will be able to keep track of one or several IP addresses out on the internet which it'll ping on a timely basis (you set the frequency), and will auto-reconnect in case the traffic has completely dropped.

Thanks

Owen

DOVADO wrote: »

Ned,

Which WLAN encryption are you using? Also, can you email us screenshots of your UMR's configuration to support@dovado.com?

All done Dovado, I hope you can figure something out. The router seems to be worse this week, if I'm in a different room I can't even see the WLan network now, from my Laptop, Desktop and Wii.

deadl0ck

ned78 - Did you try resetting the Router to its factory setting and starting all over again, bit-by-bit ?

Owen

Impressively, Dovado support are online at this hour of the night! They recommended I do a master reset, and run the wizard, which is what I'm just after doing. They also recommended running without encryption, but I'm not about to do that.

Here's hoping the master reset worked! Will update with progress as I have it.

deadl0ck

I'd also say you should run without encryption, but just briefly, to ensure that the most basic functionality works (or not)

Owen

Just to update, even with encryption off, when I go to the next room, I can't see the router anymore since the update. I can see my neighbours 3 routers (Which are all on much lower channels than mine to keep mine as noise free as possible) which are houses away, but I can't see mine which is only a few feet away.

deadl0ck

Stupid question I know - but is the antenna at the back of the router connected correctly ?
Maybe there's a bad connection there somewhere ?

Owen

No such thing as a stupid question

I've two antennaes, the OEM 2db, and an aftermarket 7db. Both have the same issue.

Judge2112

Hello,

So far so good with this product. No disconnects in 3d and was able to setup a Client Bridge/Repeater to it (using DD-WRT.com).

However, I've a question about the firewall and QoS:

Is there plans to introduce QoS and Firewall settings?

I'd like to put my VOIP phone on a DMZ, as well define it a higher priority, but I don't see anything in the manual, nor anything in the web interface to do this.



Thanks!

Desmolad

Hi Dovado, I really hope you can help me with this one.
Last night I tried to connect to the router but my Wireless adapter connected to my PC couldnt see the network.
No problem I thought I'll just turn it off and back on again. Its worked before.
No luck, so I tried another 4 or 5 times. On the last attempt I noticed the USB light is no longer lit.
I have the PWR and WIFI lights lit but not the USB one anymore.
I am using an E270 on the O2 network and I know the modem is fine because its connected to my laptop now and i'm using it to post this message.

I've also used the reset button a few times.
No luck there either.

The modem when its connected to the router only flashes twice green every couple of seconds or so like its not registering on the O2 network.

I really hope you can help as I havent a clue what to do next.

Desmolad.

MR DAZ

Is this router worth buying?

Seems like some people are having alot of issues with it.

I was going to buy it ...but not sure now...

hazbot

Hi Dovado,

DOVADO wrote: »

In regards to disconnects, the UMR behaves the same way a PC does in regards to 3G connections. It monitors the status of the PPP layer. If it detects that the PPP layer is disconnected, it'll do an auto-reconnect.

This unfortunately, doesn't say much about whether or not the Internet service is up, but the same is experienced in your PC when using a 3G modem. It may show that it's still connected, but you're unable to surf.

I understand what you're saying here regarding PPP but in my experience, the issue is that the entire modem connection drops and PPP along with it. The modem status page says "disconnected" but the UMR does not seem to attempt to reconnect. Only when I click "reconnect" manually does the connection come back.

This wouldn't matter so much if it were only me using it, but I keep getting phone calls from family members asking why "the Internet is broken".

The firmware 2.0 feature to ping IPs will probably address the above, but is there a simpler fix possible? We just need the UMR to reset the 3G modem after a disconnect...

Owen

I agree with the issue of dropping the PPP connection. Last night was infuriating for me. If I used the UMR, I had to manually reconnect the connection every 30 or so seconds. Whereas if I connected the modem directly to one of my machines, it wasn't an issue.

thebman

MMmmm was thinking of getting this for the parents for Xmas.

I won't be buying until I see these issues are resolved.

Anyone know of an alternative?

DOVADO

Hello all,

When we released the first UMR firmware, it was programmed on the basis that it would auto-reconnect any dropped PPP sessions. Many of you may have noticed that the internet traffic isn't running even though the USB lamp on the UMR is lit, indicating an established PPP session. Sad to say, we have no control over when the operator drops the IP connection, but are taking further steps now to ensure highest possible uptime.

In our coming firmware release, version 2.0, we have added a "Connection Tracker", which will do some of the several things which we aim will add further uptime hours for you.

If you use the tracker, it'll ask you to insert 3 public IP addresses out on the internet. It'll also ask you the time interval you would like the UMR to ping these. A forecasted approximate on the monthly consumption of data for these pings is also available so you get a good idea of how much it'll use per destination IP address.

When you power on the UMR with a working connection, it'll go through the series of IP addresses, and ping them. Naturally, it'll take all 3 IP addresses to time out before the UMR goes into any of the 3 following pre-selected actions:

1) Auto-reconnect.
2) Auto-reconnect 3 times. If still no reply, perform an auto-restart of the entire UMR.
3) Automatic failover to the wired WAN port and then back once 3G is up and running again. (You can also use the WAN port as your primary access, and failover to 3G if you like).

So far the test results look very promising and we hope that this will further boost your confidence in our brand.

We aim to have version 2.0 out during this month of October if everything goes according to plan.

Version 2.0 will also have some other new nifty features which may be of benefit to you.

Should you have any questions, please let us know.

Thank you

Owen

DOVADO wrote: »

When you power on the UMR with a working connection, it'll go through the series of IP addresses, and ping them. Naturally, it'll take all 3 IP addresses to time out before the UMR goes into any of the 3 following pre-selected actions:

1) Auto-reconnect.
2) Auto-reconnect 3 times. If still no reply, perform an auto-restart of the entire UMR.
3) Automatic failover to the wired WAN port and then back once 3G is up and running again. (You can also use the WAN port as your primary access, and failover to 3G if you like).

All good Dovado, but is there any chance that the new firmware can check if the modem is actually powered up? Remember I had the bug where if I power on the UMR, the UMR didn't power up the modem until I powered off the UMR and on again. It would be very cool if it could check the comms status with the modem, and if there is none, cut the 5v power to the USB ports and turn it back on again.

hazbot

DOVADO wrote: »

1) Auto-reconnect.
2) Auto-reconnect 3 times. If still no reply, perform an auto-restart of the entire UMR.
3) Automatic failover to the wired WAN port and then back once 3G is up and running again. (You can also use the WAN port as your primary access, and failover to 3G if you like).

Yep, sounds great, thanks for the update.

I hope this will fix the issue I am having, which is a complete disconnect of the modem (not just the PPP link)

hazbot

Hi Dovado,

I'm afraid I have a new problem since last night, whereby the wireless network fails to give out a DHCP address (might be the same issue ned78 reported in post #28?). The PCs connected to the wired ports were working perfectly, but my laptop was not. It was able to connect to the wireless network, but it never got an IP and eventually timed out. I restarted the UMR and everything started working.

As before though, this is not something I should have to do and a less technical user is again just going to see "the internet is broken"

DOVADO wrote: »

We aim to have version 2.0 out during this month of October if everything goes according to plan.

Version 2.0 will also have some other new nifty features which may be of benefit to you.

Is there a feature planned to allow for some diagnostic information to be captured? Some logging or a dump file or something?

I know it's frustrating for everybody to hear reports like "the wireless isn't working" and it is difficult to fix issues when the only action us users can take is basically to reboot the device.

e.g. last night I could access the device over wired network but there was no way for me to get any potentially helpful information before I reset it.

Thanks