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return refund or credit note

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    #32
    BFSL
    Closed Accounts Posts: 698 ✭✭✭BFSL


    kdouglas wrote: »
    Under no circumstances is the name of the retailer to be made public here.

    Relax, I only said I was curios::eek:


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    #33
    kdouglas
    Registered Users Posts: 6,414 ✭✭✭kdouglas


    I know, but just incase he decided to reply and say who it was.


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    #34
    AirsoftEire.com
    Registered Users Posts: 769 ✭✭✭AirsoftEire.com


    I'm baffled as to why he didn't just ask for a replacement in the first place, after being offered one directly from the retailer.

    You'd have it right now and you'd be able to play at Gtac this weekend. Problem solved.

    Steve


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    #35
    SniperSight
    Registered Users Posts: 1,295 ✭✭✭SniperSight


    He wasnt offered a replacement. He was told it couldnt be replaced because it was firing under the majority of the time. According to the retailer that meant it wasnt in need of a replacement. He wanst offered a replacement but a credit note.


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    #36
    AirsoftEire.com
    Registered Users Posts: 769 ✭✭✭AirsoftEire.com


    mossy619 wrote: »
    now i brought it to the shop and they said that they can only offer me a credit note or a replacement but not a full refund because they say its firing under the limit most of the time.

    That's what I thought until I re-read his post.

    Steve


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    #37
    SniperSight
    Registered Users Posts: 1,295 ✭✭✭SniperSight


    OK, ya sorry.
    What he actually meant there is that he was offered a credit note or a replacement, the replacement being a different gun, not the same type as the one he actually wanted.

    Sorry there, he says he should have made that clearer.


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    #38
    mossy619
    Closed Accounts Posts: 70 ✭✭mossy619


    good news all i have just finished talkin with the company involved and they have offered to down grade it to 300 fps which is good enough for me.how ever regarding the fps of the on i have now he said "Regarding the Airsoft Law this item is fully within the boundaries of
    legality for Ireland.
    It is based on the average result of multiple shots. In your case if you
    take the item for 100 shots and divide the fps/shot then it is always under
    328fps" is thsi true


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    #39
    Shiva
    Closed Accounts Posts: 6,401 ✭✭✭Shiva


    mossy619 wrote: »
    It is based on the average result of multiple shots. In your case if you
    take the item for 100 shots and divide the fps/shot then it is always under
    328fps" is this true

    No, its not true.
    Whilst an average would be taken if it were chronoed by the ballistics lab, it would be something like the average across 10 shots, not 100.


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    #40
    CrazyRabbit
    Registered Users Posts: 8,659 ✭✭✭CrazyRabbit


    Shiva wrote: »
    No, its not true.
    Whilst an average would be taken if it were chronoed by the ballistics lab, it would be something like the average across 10 shots, not 100.

    Yup, and you'd expect the results to be fairly close to each other.

    Remember, if you turn up at a site to play and it chrono's over 1 joule even once, you will not be allowed to play.

    Not sure how the guards would respond either. 1/100 shots over 1 joule still makes it a firearm....


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    #41
    mossy619
    Closed Accounts Posts: 70 ✭✭mossy619


    well i can close th chapter on this annoying chapter on my life...i went yesterday to get a new spring i was given awful directions to the place and when i got therethey were closing and cudnt fit a new downgrade so i got a replacement.i went to the shop 2day and got it chronoed and once again the replacement fired between 345 and 365.so i told them i wanted my refund seen as the replacement wasnt fit for use.i wont b shoppin there ever again.so thank you all for your help and advice.mod u can lock this thread or leave it open for those who may suffer similar problems


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    #42
    weeder
    Closed Accounts Posts: 4,469 ✭✭✭weeder


    name and shame please


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    #43
    mossy619
    Closed Accounts Posts: 70 ✭✭mossy619


    id love to name and shame but kdouglas already said the shop is name is not to be given.il ask him for permission first


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    #44
    Puding
    Registered Users Posts: 6,261 ✭✭✭Puding


    would be interesting to know, we will quickly criticize and bring to people attention foreign stores that do not meet expectations, should be no different for Ireland you should be able to just leave a note in the retailer feedback forum


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    #45
    mossy619
    Closed Accounts Posts: 70 ✭✭mossy619


    i just got word back and i cant name and shame because some ppl are afraid that legal action may be taken against them.i agree with puding we have no probs naming ther foreign companies but when it comes to the irish ones that mess us about we cant say anything even though i got **** service for a month off them messing me round not giving me directions to there place.adn wrst of all driving from limerick to this place after been told there open till 5 getn down there at three and telling me there closed...i tink they shud be named....


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    #46
    weeder
    Closed Accounts Posts: 4,469 ✭✭✭weeder


    mossy619 wrote: »
    id love to name and shame but kdouglas already said the shop is name is not to be given.il ask him for permission first

    sorry, didnt notice that


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    #47
    kdouglas
    Registered Users Posts: 6,414 ✭✭✭kdouglas


    mossy619 wrote: »
    i just got word back and i cant name and shame because some ppl are afraid that legal action may be taken against them.i agree with puding we have no probs naming ther foreign companies but when it comes to the irish ones that mess us about we cant say anything even though i got **** service for a month off them messing me round not giving me directions to there place.adn wrst of all driving from limerick to this place after been told there open till 5 getn down there at three and telling me there closed...i tink they shud be named....

    Unfortunately it could get very messy for boards.ie if you were to publicly name the store on here, so I'll have to repeat as before, the store name should not be given out publicly.


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    #48
    mossy619
    Closed Accounts Posts: 70 ✭✭mossy619


    thats fair enough i understand that. its nice to see yere standing up for the little people who try to do tings by the book and get screwed...i just dont want other people getn messed round like i did tinking there getn a good deal and turnin out itl cost them more money on phone calls and petrol than the gun is worth:mad::mad::mad::mad::mad::mad::mad::mad:


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    #49
    mossy619
    Closed Accounts Posts: 70 ✭✭mossy619


    sorry douglas i just got ure pm there so i understand now.but u can see why im pissed off.i payed 150 for the aeg.about 60 on petrol and anoda 20 on credit oer the last month just dealin with them


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    #50
    kdouglas
    Registered Users Posts: 6,414 ✭✭✭kdouglas


    Leave it with me, I'll discuss this with the other mods.


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    #51
    Puding
    Registered Users Posts: 6,261 ✭✭✭Puding


    i understand the position of boards.ie and the mod as representatives of boards, but you can understand how it can look and feel :)


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    #52
    CrazyRabbit
    Registered Users Posts: 8,659 ✭✭✭CrazyRabbit


    It's a messy area alright from a legal point of view.

    However, so long as nothing slanderous or libelous is said about the store, it is fine for someone to publicly state that they have not been happy with the service of a particular store.

    For example, if I was to say that I don't like shopping in my local supermarket, it would be fine to name them.

    But if I started making specific claims about them that could be damaging to their business, reputation, staff or owner, then I would need definitive proof.

    In other words, an opinion is fine. An accusation may not be.

    "I'd recommend not buying from XXXX store" would be fine. Though perhaps in should be done in that retailers thread rather than in this one.


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    #53
    kdouglas
    Registered Users Posts: 6,414 ✭✭✭kdouglas


    An opinion backed up by facts is fine, an opinion alone is not.

    Anyway, let's not get into what is/isn't libellous, myself and the other mods will discuss this and see.


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    #54
    mossy619
    Closed Accounts Posts: 70 ✭✭mossy619


    well im not 2 pushed bout it now i got my money back i was just so annoyed the other day.anyboday that wants to no the name just pm me.
    here is an xample of the cumtomer service...... i asked the shop where ther located.... was it such and such in a certain place or was it a different place because i could only find one address on google earth.... the reply i got was "our address is on our site"

    i ended up goin to the place on google earth and it turns out that place was 30 km away from where the shop is located......

    i apologise if anyone is getn confused but just read it slowly and you will see what i mean


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    #55
    Real Steyr Dave
    Closed Accounts Posts: 255 ✭✭Real Steyr Dave


    Glad you sorted it out moss; word of mouth should be enough to ensure what happened to you won't happen so easily to other people. You got your moolah back anyway. Pity you weren't given it back sooner, but that's just how it rolls sometimes.
    I just ordered from eirsoft.ie and let me you... the people you dealt with could learn A LOT from the high quality customer service I got.:cool:


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    #56
    Tigger
    Closed Accounts Posts: 16,707 ✭✭✭✭Tigger


    Real Steyr Dave wrote: »
    Glad you sorted it out moss; word of mouth should be enough to ensure what happened to you won't happen so easily to other people. You got your moolah back anyway. Pity you weren't given it back sooner, but that's just how it rolls sometimes.
    I just ordered from eirsoft.ie and let me you... the people you dealt with could learn A LOT from the high quality customer service I got.:cool:

    i mainly buy from eirsoft and airsofteire they offer a fair and efficient service at a good price i have never had to return any goods but both have given me little extras to sort any issues i may have had .
    i would recomend both of them

    i delt with ias once and found them very good also


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    #57
    Real Steyr Dave
    Closed Accounts Posts: 255 ✭✭Real Steyr Dave


    Amen to that. I believe the shop mossy dealt with, which i won't name as the subject is pretty much closed, don't actually specialise in Airsoft aegs and equipment. it seems you're in good hands with the lads of eirsoft, mia, and other tried and trusted retailers.


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    #58
    kdouglas
    Registered Users Posts: 6,414 ✭✭✭kdouglas


    I think this thread has pretty much served it's purpose now, so I'll lock it.

    mossy619: If you wish, you may post a review of the retailer (and name them) in the Experiences/advice with airsoft retailers thread in the review's section. Keep it to the bare facts though.


This discussion has been closed.
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