Denied Boarding for having the right documents

kmick

Three quick points
1) Ryanair customer service is bad - if you have to fly them, pray nothing goes wrong or you are in trouble.
2) US customers cannot use the speed check-in facility - you know this now. dont get caught again. You might as well let the last incident go you wont get any satisfaction from Ryanair customer service (this you know).
3) I hear they take your fingerprints when you travel to the US. So Europeans are treated as criminals there. The point I'm trying to make is all areas have different crazy rules. Beaurocrats are there to make our lives impossible. That is their job.

Zoney

therecklessone wrote:

Because 90%+ of people who travel with them experience no problems, and so have no complaints. Is it really that hard to grasp?

That's the same attitude responsible for the Galway water crisis not being considered a national emergency like it would be in any sensible country.

There's too much of this "ah sure I haven't been affected myself" nonsense.

Does anyone care about anybody but themselves in Ireland today? If you reckon nearly 10% of people have had bad experiences, that's more than enough to condemn the airline.

MadsL

therecklessone wrote:

Just to point out, as the OP stated in his first post the restriction is on use of Ryanair's online check-in facility. The only passports accepted for online check-in are EU/EEA passports.

Clarification - spoke with Office of Consumer Affairs today - who spoke to Ryanair. Ryanair claim that the can only check passports at the desk. As EU passengers don't need them (eh? we aren't signed up to Schengen as has been pointed out) they cannot check passports at the Gate (which they in fact do - apparantly only for identification purposes) They claim they have been fined in the past for allowing passengers to fly with incorrect visas/passports etc.

All make sense.

Except Aer Lingus allow any nationality to print a boarding card and go directly to the gate. So....hmmm????

Might still try to do them under Equality and Equal States Act - descrimination in the provision of goods and services on the grounds of nationality. Mucho illegal under EU and Irish law.

Our man in Havana

Good luck with that. MOL has pretty deep pockets and would fight you all the way.

MadsL

Good luck with that. MOL has pretty deep pockets and would fight you all the way.

Equality Authority also have teeth, far more so than any other *cough* regulator in this country. Not a question of pockets.

goingnowhere

There is logic to this.

If you hold an EEA passport or ID you can travel without restriction anywhere in the EU and Ryanair operates very very few flights outside the EU

If someone travels on a non EU document they may be refused permission to enter by immigration, if that occurs Ryanair is legally obliged, at its own cost to return the passenger to the point of origin as soon as possible.

Forcing the passenger to present the passport in advance before bags are checked in allows for a visa check to confirm the passenger has the documentation needed.

Of course its not fair but its just another Ryanair business process to protect itself from additional cost.

Aer Lingus and most other carriers don't enforce a requirement and are willing to take the risk

Victor

Thread split to http://www.boards.ie/vbulletin/showthread.php?t=2057058994

Please don't drag up 6 year old threads to post off-topic.

Moderator