Do not use Laptopsdirect.ie

el diablo

I was considering buying online from laptops direct but I'm not so sure now. does their prices make it worthwhile, despite all the problem with deliveries etc?

dseabridge

All

I am the Ops Director here at Laptops Direct. From the previous comments posted there seems to be a number of issues raised - a few based on actual experience and some based on "what might happen".

Laptops Direct is a web based company - our prices and availability are excellent - our customers benefit from our increases in volume through pricing and investment in improved customer services.

As a business we have won several awards from suppliers and from trade groups for the service we offer as well as being one of the Financial Times fastest growing Compnaies. We are here for the long term and are not some "fly by night" operator trying to make a quick buck (euro?) out of the Irish market. We may not have a manned Irish office presently but we have made significant investment in this market in relation to our website and logistics opeations. This investment is ongoing and as volumes (hopefully) increase this investment will continue.

As a business the more units we sell the better the deals we can do with suppliers and as a result the better the deals the customers ultimately receive wherever they may be.

I am sure you appreciate that any distrubution company will have occasional failures in its systems - this is inevitable - but I can commit that we are doing everything we can to minimise these occurrences for all our customers.

If you are an existing customer with issues that are NOT getting resolved to your satisfaction through the standard customer sevice channels then please contact me on david@laptopsdirect.co.uk

Alternatively, if you are considering buying from us but are having reservations again - please contact me on david@laptopsdirect.co.uk.

David

Tom Dunne

I think this thread has run it's course.