Do not use Laptopsdirect.ie

kinaldo

Ha, turns out they were closed yesterday for the UK bank holiday. God how I wish I'd known that at the time but at least I've finally placed my order and can look forward to a new laptop this week. Only complaint is the 1.5% credit card charge they stung me with. Not as bad as Ryanair though who've just stung me for a €5 credit card charge on a €1.98 flight!

subway

WillieDH wrote:

Guys this place is justa mailing address, you pay a few bob every month and they redirect you post to whereever you want it.

So you could set yourself up as

MING THE MERCILESS COMPUTERS
Suite 99999,
Herbert Hall
16 Herbert Street
Dublin 2
Ireland

and get your post redirect to the planet zorg

English companies leeching off Ireland, and providing crap service by the sounds of it.

wtf are you talking about?

tonyboy247

Lets face it Nick you have screwed this guy over he is not interested in your logistical problems with shipping which is basic stuff really for a company who just ships gear from the distributors.
In my view this is a clear case of deception with the .ie bit giving the Irish consumer the illusion that you are local in geographical terms but really are a uk company . Indeed you say that the two sites are the same so why the .ie then? Think you know nick.
Anyway why the big song and dance about delivery charges the poor guy really wants to hear that when his box is doing the grand tour of Ireland that’s just not good enough ,and are you doing us a favour with the carriage charge then…so it true, you were ripping us off before then.
So the V.A.T. thing is your company’s big selling point then and your unique in that regard im sure. Think your response has given me a good insight into your companies ideology thanks for the warning.(buyer beware) .

Tom Dunne

tonyboy247 wrote:

In my view this is a clear case of deception with the .ie bit giving the Irish consumer the illusion that you are local in geographical terms but really are a uk company . Indeed you say that the two sites are the same so why the .ie then?

If that's the case then Dell is pulling off one hell of a deception in Europe.

tonyboy247

Well last time I looked DELL were an international company have an office registered in Ireland employ folks here use euros etc you can buy shares in them if you feel lucky. Anyways sounds like this croud like the ould micky mouse cartoons.
:cool:

Tom Dunne

tonyboy247 wrote:

Well last time I looked DELL were an international company

I would have thought they were a US company who trade outside their own country, much like Laptopsdirect do.

tonyboy247 wrote:

you can buy shares in them if you feel lucky. Anyways sounds like this croud like the ould micky mouse cartoons.:cool:

subway

im fairly confused too,
seems like a bit of "brit bashing" for the sake of it.

companies regularly reduce prices when they can,
doesnt mean they were ripping you off before tonyboy.
grow up or else learn some business sense before commenting on companies motives

tonyboy247

Hay Tom Im all in for trading where and when but lets not put the two companies in the same folder here. The dude who bought the lappie was hudwinked into thinking he was buying from some croud in D2 and is still looking for an unnamed unmarked van. Question is how many others are going to be bent over, seems like an unfair trading practice but guess if you pay peanuts you will get monkeys at the other end no.

subway

even though it says clearly on the site that the dublin address is a sales office only and not a warehouse.
on the same page it states, in bold, that the warehouse is in huddersfield.

all online companies face the same issues with couriers and refunds/returns.
especially since the OP was asking for an impossible refund.

tonyboy247

Must be a bad morning for you subway there is no confusion if you read the thread correctly. Business sence would suggest some form of tracking for goods in transit bit like anposts track and trace system, you will find all decent courier companies have a tracing system rather than the customer making international telephone calls and looking for some dude in a unmarked van who could turn up after finishing his jumbo breakfast role.

Tom Dunne

tonyboy247 wrote:

The dude who bought the lappie was hudwinked into thinking he was buying from some croud in D2

"Hoodwinked" by a "crowd" in D2? ROFL.:D

tonyboy247 wrote:

seems like an unfair trading practice but guess if you pay peanuts you will get monkeys at the other end no.

Yes, this whole interweb e-commerce thing is nothing more than a scam. Back in my day, we were bent over and took it in a real shop.

tonyboy247 wrote:

rather than the customer making international telephone calls and looking for some dude in a unmarked van who could turn up after finishing his jumbo breakfast role.

Quote from the laptopsdirect.ie homepage:

"Buy online or phone (01) 657 1793"

Now with this whole interweb thing they have going here, I don't know where you are, tony, but I am in Dublin and to me, that is not an international number.

Oh somebody please move this to the humour forum, or maybe the cuckoo's nest.

WillieDH

subway wrote:

wtf are you talking about?

What I am talking about, is that there is NO sales office in Dublin !!!

It's a mail collection service, i.e. they have NO staff in Ireland.

Now do you understand ?!

subway

bastards arent they?
after 800 years they wont even set up a shop here.

Trojan

Quit talking rubbish about the fact that they're English, there's plenty of real discussion points there without bringing that tripe into it.

I suggest to Nick that he or his customer service people start posting here more regularly, and strongly recommend talking to an admin about an Interaction forum for the company.

Do not underestimate the power of customer discussion. It's all negative on this thread because you're not responding, we're only seeing one side of this story.

cornbb

The fact that the company doesn't have an office is irrelavant, IMO. I worked for a call centre in Ireland serving UK customers, I might as well have been in Timbuctu for all the difference it made.

TempestSabre

cornbb wrote:

The fact that the company doesn't have an office is irrelavant, IMO. I worked for a call centre in Ireland serving UK customers, I might as well have been in Timbuctu for all the difference it made.

Not that I think retail stores in Ireland are great, but for the customer it makes a difference, in your mind at least to be able to visit a store in person rather than through a bad phone or email system. You can enforce your rights better.

tonyboy247

I agree with the trojan .. come on Nick get back in here! perhaps you can tell us about www.directtvs.co.uk mabe www.buytoshiba.co.uk perhaps www.shoptargus.com... thats just a few oh no ..do any of these use the same van driver Nick? need I say more?

kinaldo

So I ordered my laptop over the phone yesteday morning, and was told I'd have it by Thursday or Friday. No email confirmation transpired, so at 16:56 I rang them back to check my order status. Sales line closes at 5pm so of course 16.56 was way too late.

I ring them this afternoon and am told there was a payment issue. As part of their routine security checks they needed to ring my landline but were unable to get through and told me the number was invalid. No it's not! He tells me he rang 00353xxxxxxx. Ok so you're calling from England. Why didn't u dial the 01 Dublin area code I ask.

"We weren't given an area code by you."

Now why would I give the area code when I've just made a local call and listed my address in Dublin?

So anyway I hang up and he rings back. Security check; check. No wait, they still have to verify it with my bank due to "lack of postcodes in this country", so that could take a while. If all goes well my order will be dispatched tomorrow, and will arrive on Friday or MONDAY!

From my experience of these things that means Monday.

Fcking retards!

Pacifico

kinaldo wrote:

So I ordered my laptop over the phone yesteday morning, and was told I'd have it by Thursday or Friday. No email confirmation transpired, so at 16:56 I rang them back to check my order status. Sales line closes at 5pm so of course 16.56 was way too late.

I ring them this afternoon and am told there was a payment issue. As part of their routine security checks they needed to ring my landline but were unable to get through and told me the number was invalid. No it's not! He tells me he rang 00353xxxxxxx. Ok so you're calling from England. Why didn't u dial the 01 Dublin area code I ask.

"We weren't given an area code by you."

Now why would I give the area code when I've just made a local call and listed my address in Dublin?

So anyway I hang up and he rings back. Security check; check. No wait, they still have to verify it with my bank due to "lack of postcodes in this country", so that could take a while. If all goes well my order will be dispatched tomorrow, and will arrive on Friday or MONDAY!

From my experience of these things that means Monday.

Fcking retards!

Damn

Glad i didn't go with them....

BlackWizard

kinaldo wrote:

So I ordered my laptop over the phone yesteday morning, and was told I'd have it by Thursday or Friday. No email confirmation transpired, so at 16:56 I rang them back to check my order status. Sales line closes at 5pm so of course 16.56 was way too late.

I ring them this afternoon and am told there was a payment issue. As part of their routine security checks they needed to ring my landline but were unable to get through and told me the number was invalid. No it's not! He tells me he rang 00353xxxxxxx. Ok so you're calling from England. Why didn't u dial the 01 Dublin area code I ask.

"We weren't given an area code by you."

Now why would I give the area code when I've just made a local call and listed my address in Dublin?

So anyway I hang up and he rings back. Security check; check. No wait, they still have to verify it with my bank due to "lack of postcodes in this country", so that could take a while. If all goes well my order will be dispatched tomorrow, and will arrive on Friday or MONDAY!

From my experience of these things that means Monday.

Fcking retards!

I've been thinking of ordering from these guys for a few weeks.

That still hasn't put me off them. From what I understand you never gave them
your full phone number. Sounds like your mistake.

kinaldo

BlackWizard wrote:

I've been thinking of ordering from these guys for a few weeks.

That still hasn't put me off them. From what I understand you never gave them
your full phone number. Sounds like your mistake.

They know I live in Dublin, they're able to dial the country code, and then they give up when they're told the number is invalid. Nobody for one second thought to dial an area code? Maybe they thought we don't have area codes in this country. Genius.

Also, my order still hasn't been dispatched. Apparently payment only went through ten minutes ago so I've been told it may be sent out today and I should have it by Monday.

They really are fcuking slow. I ordered the damn thing on Tuesday morning thinking I could have it by today. How naive I was.

TempestSabre

Bit naive indeed. If you needed it that quick ordering off the web wasn't the best way to ensure that. I think you're are being a bit hard on them in fairness. You run into the same sort of issue dealing from UK companies over the web all the time. Even Irish ones like Dell. I ordered a Dell off the outlet store and its taken them 2 weeks to get it to me. But I wasn't in a rush for it or anything.

kinaldo

TempestSabre wrote:

Bit naive indeed. If you needed it that quick ordering off the web wasn't the best way to ensure that. I think you're are being a bit hard on them in fairness. You run into the same sort of issue dealing from UK companies over the web all the time. Even Irish ones like Dell. I ordered a Dell off the outlet store and its taken them 2 weeks to get it to me. But I wasn't in a rush for it or anything.

It's not that I need it that quickly (although I could certainly do with a new laptop asap), it's that they told me it would take about 48 hrs and now I'm looking at a week. When I ordered a laptop from Dell I was told a week and I had it in two days. If they had told me to begin with that it might take a week then I wouldn't have a problem with them. Good customer service is about meeting and exceeding expectations, and they have a lot to learn in that department. I still haven't recieved a single email from them so I have to ring up and be put on hold everytime just to find out where I stand.

BlackWizard

He is overreacting to the situation. There was a mix up with your phone number
thats all. Everything else is going fine. And the mix up was your fault. I wouldnt
expect any of my employees in Ireland to know all the prefixes for the UK
counties and nor would I expect the same from this company.

And if your order only went through today and they said it will be here by monday
then thats one VERY fast service.

I ordered the damn thing on Tuesday morning thinking I could have it by today.

Thats pushing your luck. I dont think you have ordered much online.

There are potential customers for this company reading your experience and its entirely
twisted and flawed towards a bashing of the company.

To some up his experience for any potential customers: If they want your
address, phone number or Credit Card detals then give them all of them. Not
just half of the CC number or the last part of your phone number. The same
applies for all online retailers.

kinaldo

BlackWizard wrote:

There are potential customers for this company reading your experience and its entirely
twisted and flawed towards a bashing of the company.

I haven't twisted anything. I'm a dissatisfied customer and I've given the full story as it happened from the start. To sum up it took them over 24 hrs to contact me for a security check when they had my home phone number, my mob and my email. And that was only after I contacted them to find out what was going on. Now it's taken them another 24 hours to do a security check with my credit card. Sometime in the next 24 hours they expect to dispatch the laptop.

It seems to me that this company takes a full day to manage each little process. That to me is slow but that's not my biggest complaint. My main issue is their poor communication and the fact that they told me I'd have it by today or tomorrow. On the website they advertise delivery to Ireland as 48 hrs so excuse me for being naive.

Edit: btw I would've given them the Dublin area code if the number I rang to place the order wasn't a Dublin number itself, or if I'd listed my address outside Dublin.

kinaldo

To my complete amazement the laptop arrived this afternoon. I've given laptopsdirect a fair bit of criticsim on here but I have to say fair play to them for getting it out to me today after all those delays. It was certainly a very welcome and pleasant suprise. Probably the last thing I expected. Now all I have to do is get them to email me the invoice...

DirkVoodoo

Can anyone who has been in the laptop shop tell me what brands they stock and what the range of models is like? I havent been in town for a while and wont be for a while yet, still too used to buying computers over the internet, although when it comes to laptops, where look and feel are important, i can see why so many ppl prefer to buy laptops in shops....maybe ill set up my own, "the lapshop"...does it sound too S&M?

b0bsquish

Yet another twist in my tale, the dodgy acer was sent back to them, they apperently "repaired" it, althou they couldnt tell us what they had done, got the laptop back and yes the problem is STILL there. Now they claim its nothing to do with them and it has to be sent to acer....surely they should stand over there own dodgy machine??:(

BlackWizard

Now they claim its nothing to do with them and it has to be sent to acer....surely they should stand over there own dodgy machine??

Thats harsh, very harsh. Listen to what you said.

You said that the problem with the laptop could not be resolve by laptops
direct and that they have to send it off to Acer.

Now you want them to get on all fours and beg for mercy and appolgise 100's of
times for Acer having, in this case, bad build quality while also pretending that
its their "own dodgy machine" that they built from scratch.

So what is your complaint? Maybe they should of known the issue with your
laptop was not resolved. But then again, maybe they genuinely thought they
had fixed it which is probably the case.

TempestSabre

b0bsquish wrote:

Yet another twist in my tale, the dodgy acer was sent back to them, they apperently "repaired" it, althou they couldnt tell us what they had done, got the laptop back and yes the problem is STILL there. Now they claim its nothing to do with them and it has to be sent to acer....surely they should stand over there own dodgy machine??:(

Surely your friend should read his warranty conditions and follow the procedure, assuming it doesn't infringe any rights, which surely is equally aware of? If I got a new machine, and it was faulty I'd return it and get a different one, if they wouldn't replace it, I'd demand a refund and buy one somewhere else. Once you go past the time period though, they are entitled to try and repair it, or return it to the OEM for repair. AFAIK.