Activation Help!

mike2084 · 17-06-2003 8:54am #1

I've just received a UK FTV card. I have to get it activated. I wish to card swop with my sub card. How can I get the card activated just for ITV, C4 & 5?
I want to get the this is the wrong card for this box message on the BBC channels. How do I get the card activated without getting it married to the box- short of getting someone else to do it for me- and how do I do it without getting caught?

ShaneOC · 17-06-2003 9:33am

Calm down.

If you got the FTV card from a contack in the UK then simply ring them and ask them to phone and get the card activated.

You will need to provide them with your digibox details (Services -> 4 -> 5) with the FTV card inserted.

There is no problem activating a FTV card in a box with an Irish sub. Many people here have that setup and it works very well for them.

The card has to be activated in a box to enable ITV, Channel 4 and five so you may as well activate the whole thing.

Jimmyireland · 17-06-2003 10:05am

I have my card activated but cannot receive BBC1. It tells me that this programme is not available. Any ideas

ShaneOC · 17-06-2003 10:23am

It can take up to 72 hours for BBC1 to come through. Ideally you should leave the card in the digibox until it comes through as you may miss the activation signal.

If it is more than 72 hours, ring the number again and say tell them BBC1 has not yet come through. They should send the signal again.

mike2084 · 17-06-2003 9:22pm

Does this all mean that activated FTV cards don't actually get married to the box? Then I can activate my FTV card and I can still use everything on the sub card.

ShaneOC · 18-06-2003 9:45am

A card can be married to only one box.

But a box can have many cards married to it.

So, you can use your sub card and your fully activated FTV card on the one box with no problems.

mike2084 · 20-06-2003 10:44pm

Just like to thank everyone for their help. Both activated FTV card and sub card working well. 10 channels came through quite quick but still waiting on BBC 1 (Since 10:30 a.m. Thurs) although I had expected that. I am getting a '08' message on BBC 1.

ShaneOC · 21-06-2003 1:36pm

You should ideally leave the FTV card in the box until all channels are activated. Bit awkward with BBC1 taking so long but definately leave it in if no one is watching and overnight.

mike2084 · 21-06-2003 10:20pm

BBC 1 Came through at 9:30 this morning- thanks again for all your help.

EKRIUQ · 08-07-2003 4:40pm

Got my card from luke today and rang him with all the information but still 6 hours later nothing has come through on my card from sky except the Free to air channels, excuse me for getting a bit panic stricken but to-days the 8th and cut off date is the 10th anyone know how long it will take to get any sign of activation.

swoofer · 08-07-2003 5:27pm

U should get BBC2 etc in less than an hour, BBC1 takes up to 72 hrs.

Did u give all the info and as a matter of interest why did u not ring the activation number yourself?

gb--

sceptre · 08-07-2003 7:29pm

Quick related question:

I've my unactivated FTV card in the box, UK friend phoned some time today so hoprefully it'll get activated at some point. I've added some of the TV channels in Add Channels - going to one of these gives me the "Card not activated" message

EPG-wise, I've only the FTA channels listed (including the BBC radio channels at 851 and above). Is this OK? Should I have the Beeb Tv channels listed at 101/102 but blocked on an unactivated card?

JohnDigital · 08-07-2003 7:50pm

Originally posted by TIPPTOP
Got my card from luke today and rang him with all the information but still 6 hours later nothing has come through on my card from sky except the Free to air channels, excuse me for getting a bit panic stricken but to-days the 8th and cut off date is the 10th anyone know how long it will take to get any sign of activation.

Me too, rang yesterday and again at about lunchtime today, he said he would get to them this afternoon..... but obviously not gurrr!

JohnDigital · 08-07-2003 7:56pm

Originally posted by sceptre
Quick related question:

I've my unactivated FTV card in the box, UK friend phoned some time today so hoprefully it'll get activated at some point. I've added some of the TV channels in Add Channels - going to one of these gives me the "Card not activated" message

EPG-wise, I've only the FTA channels listed (including the BBC radio channels at 851 and above). Is this OK? Should I have the Beeb Tv channels listed at 101/102 but blocked on an unactivated card?

Im not sure, my old ftv card came with the full UK EPG showing on it but access to BBC/ITV/C4 etc only possible after activation. This new card just gives the same EPG as if you have no card in the box at all. Strange!

EKRIUQ · 09-07-2003 1:21am

Me too, rang yesterday and again at about lunchtime today, he said he would get to them this afternoon..... but obviously not gurrr! [/QUOTE]

Still no sign of anything happening, I'll ring him in the morning because only one day left to activate

corkviewer · 09-07-2003 7:55am

I'm in the same boat as you guys. Has anyone been on to Luke this morning and what has he said?

Ludo · 09-07-2003 8:15am

same problem here....I got a card from Luke on Monday and rang him with the details first thing yesterday morning...still no BBC/ITV/4/5 appearing on the EPG which is very strange.

With the old version card I got from him all those channels appeared on the EPG immediately even though they were not accessible.

I have the BBC channels stored on my other channels section in readiness for them being available soon hopefully but when I select them with the FTV card in it just says this card is not authorised..please contact your broadcaster. I thought it used to give you the FTV number to ring to get it activated?

EKRIUQ · 09-07-2003 8:40am

I've emailed Luke with all my details so if he needs to get the signal sent again, Maybee with the rush to get the new style FTV cards he just could'ent get time to ring the BBC with everyones details, But the last FTV card I got old style all the channels were there withinn a hour and BBC1 took a few hours later but this card is just dead only the channels from 181 up that are free

Is there any point in ringing the FTV centre my self and just giving a english telephone number, will they forward me to an operator and ask me for my address that the card was sent too, If still not there by this evening I'll be geting desperate

Clock is Ticking

Icehouse · 09-07-2003 9:03am

When you ring to activate, you will either get an automatic thingy that asks tou to tap your UK phone no. and card box serial number - this then checks the open tkt they have for 'you' and your card gets married to that serial. The other option is to call the helpdesk, don't bother listening to any of the messages, just press 3 (or zero if you're in a real hurry!) and speak to an operator. Operator's ask for the card number or reference number, ask you to confirm (i.e. give them) the first line of your UK address and then ask you for almost everything that you see on the System Details screen. Activation is immediate, taking viewable effect within 20 minutes and if your address is outside of London, the BBC 1 activation takes up to 3 days. That said BBC1 may appear more quickly what with D-DAy being tomorrow!

JohnDigital · 09-07-2003 9:12am

But that only wonks if you have the details that were used to get the card in the first place, none of us have that info as our cards were not sourced buy ourselves.

EKRIUQ · 09-07-2003 10:10am

Originally posted by JohnDigital
But that only wonks if you have the details that were used to get the card in the first place, none of us have that info as our cards were not sourced buy ourselves.

Got this from digital spy forum but dont't kinow if it would work

Plug your box into the phone line. Go into the hidden Installer's
Menu, (Services-4-0-1-Select) Click on 'New Installation'
and follow the prompts.

Is that for sky subscription and would it be possible to use 141 in front of the numer

bucks73 · 09-07-2003 10:47am

Lukes phone seems to be off the hook all morning. Sent him an email ten minutes ago. Hopefully that should do the job.

corkviewer · 09-07-2003 10:53am

Its possible that with the deadline looming the activation process is backed up with a larger than usual queue of cards to be activated. Thats just a theory though.

Is anyone going to be near their digibox at lunchtime to see if the channels have come through?

irishgeo · 09-07-2003 11:46am

whats his email address.

Lucious Sweet · 09-07-2003 11:49am

I got through to Luke about 20 minutes ago (after trying every day for the past week).
I asked him about the FTV card which I ordered 4 weeks ago, he said it should have been sent last week. I still don't have it:(
Q. What happens if I don't receive my card until next week? Will I still be able to activate it? or should I just cancel my order?

easy now,
moz.

bucks73 · 09-07-2003 11:52am

Originally posted by irishgeo
whats his email address.

Dkrizlam@aol.com

Ludo · 09-07-2003 12:13pm

Originally posted by corkviewer
Is anyone going to be near their digibox at lunchtime to see if the channels have come through?

Well nothing on mine as of ten minutes ago :-(

irishgeo · 09-07-2003 1:17pm

Thanks got the girl who works in west sat and gave her the details. She said she get it done as luke wasnt feeling to well and had gone home.

In regards to the lack of signals could it be that BBC stopped sending them early.

bucks73 · 09-07-2003 1:44pm

Just got her also. Said she would activate it asap.

corkviewer · 09-07-2003 2:05pm

And have the channels come on?

irishgeo · 09-07-2003 2:12pm

dont know yet. i am not at home so i dont know. had it all set up before i left the house.

bucks73 · 09-07-2003 2:12pm

Wont know till this evening. I put the FTV card in the digibox before leaving for work this morning.

corkviewer · 09-07-2003 2:23pm

Fingers crossed so and mine too although I didn't ring them since lunchtime yesterday when I was assured it would be working by the end of the day

JohnDigital · 09-07-2003 2:27pm

Mine has been in the box for the last few days, just rang now and it had not been done yet, they said they would do it "as soon as possible".

Better be working when I get home tonight!

IPFreely · 09-07-2003 2:33pm

Originally posted by irishgeo
Thanks got the girl who works in west sat and gave her the details. She said she get it done as luke wasnt feeling to well and had gone home.

Kinda makes it sound like that Luke has an office - got a phome call from Luke Davy's dad last week asking how many cards I wanted. When I answered the phone he said "Hi, this is Luke Davy's dad, Mark!" The girl from westsat was probably his Mam! He "wasn't feeling too well", hopefully he hasn't done a legger with the cash from all the FTV cards we bought without activating them!

Sent him an email with all the box details and no reply yet!Can't get through to his phone either!

JohnDigital · 09-07-2003 2:37pm

Keep trying the phone, you will get through eventually. I sent two emails with the details and phoned twice before today and it was not activated yet.

Lucious Sweet · 09-07-2003 2:43pm

What happens if you cannot get your card activated in the next day or so? Is there a cut off time for activating cards?

easy now,
moz.

EKRIUQ · 09-07-2003 2:43pm

Looks like there's nowone in the office now just an answering machine.:mad: :mad:

bucks73 · 09-07-2003 2:50pm

Hopefully they have turned the answering machine on to give them a chance to ring the BBC.

If they would just give us the contact details on the cards we could activate them ourselves.

irishgeo · 09-07-2003 2:51pm

if they dont activate them i would ask for a refund. Its a useless bit of plastic otherwise and still could be in a week or two.

IPFreely · 09-07-2003 2:53pm

Just got through there and the lady told me that "Luke has been rushed to hospital"! She took card number, version number and serial number and said she would activate the card straight away!

corkviewer · 09-07-2003 2:59pm

Has anyone in the last few days got a card activated by them? Perhaps they stopped doing it on july 1st

irishgeo · 09-07-2003 2:59pm

hopefully he is alright or it might just be a ploy to stop us bothering him.

corkviewer · 09-07-2003 3:24pm

Sounds quite likely. Anyway I'm off home to check shortly not that I have very high hopes though.

Jimmyireland · 09-07-2003 3:25pm

Why is every one complaining and bitching so much.

If they had ordered cards on time and not at the last minute then they would be up and running by now.

Why leave it until the last minute and then statrt panicking.

It was not so very long ago that I saw some compliments going out to Luke and his peers, for his efficient handling of the cards.

Give over and live with it

JohnDigital · 09-07-2003 3:29pm

I ordered my card on 4th June, which I thought would be plenty of time.... obviously not it only arrived last Monday.

What is wrong with a bit of panicing anyway LOL

irishgeo · 09-07-2003 3:36pm

I like to live things till the last minute as its keeps the adreline(sp?) going.:D

corkviewer · 09-07-2003 4:18pm

Well I'm home and no activation yet.

IPFreely · 09-07-2003 4:20pm

Originally posted by corkviewer
Well I'm home and no activation yet.

What do you get on your screen at the moment corkviewer - what channels are available to you?

corkviewer · 09-07-2003 4:27pm

Just the free to air ones starting at 181 (I think) One of the travel channels. Its mustly jsut shopping channels cnn and sky news

daveharlowe · 09-07-2003 4:29pm

They have had a busy day alright.

Some of the cards were applied for under different names (which is the correct way to do it). But it seems the name & address info for some cards may not be available.

Oh well, they are doing their best, but some of us will be dissappointed.

regards,
Dave

daveharlowe@hotmail.com

Activation Help!

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