incorrect product received, was told to return it at my own expense

gridhawk · 17-03-2018 3:57pm #1

My first order with custompcparts.ie should have been the last. a graphics card they delivered was the wrong one - and picked up by a courier quickly after which I received the correct card.

But a similar problem just happened again this time for a mother board - for which they blame MSI.

I ordered the MSI B350 GAMING PRO CARBON AMD B350 Socket AM4 ATX motherboard
This is a different mobo than the B350M GAMING PRO which is not advertised on their website (note: w/o CARBON mentioned in the product name).

Apparently the SKU 'MSI B350 GAMING PRO' they use is the same for both.
I received the MSI B350 GAMING PRO instead which since this incident is now available on their website and the CARBON product has been removed.

CustomPC informed me a courier will not be sent out to collect the item; I should return the product at my own expense and will be refunded for the item alone.

TerrorFirmer · 17-03-2018 5:01pm

"Ireland's leading Custom PC specialists"

Inviere · 17-03-2018 5:05pm

How did you pay for the mobo?

The_Valeyard · 17-03-2018 5:08pm

Chargeback?

They'll come to an agreement pretty quick then or might be frowned upon.

gridhawk · 17-03-2018 5:23pm

Paypal but they could refund me directly in bitcoin.

Inviere · 17-03-2018 5:28pm

Take it up with Paypal, it's a case of product not as described...open & shut case.

vandriver · 17-03-2018 5:31pm

gridhawk wrote: »

Paypal but they could refund me directly in bitcoin (BTC only) here

Whaaa?

gridhawk · 17-03-2018 5:36pm

Another response I got was ''MSI B350 Carbon is not a UK or Ireland item and is not sold in this jurisdiction .''

Just found a UK store at laptopsdirect dot Ie does sell msi-gaming-pro-carbon-amd-b350-ddr4-atx-motherboard-b350-gaming-pro-carbon
So how can custompc state the above?

My first order with custompcparts.ie should have been the last. a graphics card they delivered with a lot of hassle from their courier nightline was the wrong one - and eventually picked up and more transport frustration after which I received the correct graphics card.

2012paddy2012 · 17-03-2018 5:38pm

Found PayPal very poor as regards return postage etc.. Have been caught bout numerous times like this ...no rights... Parcel motel I found best value to return... Cheapest anyway.... Best of luck

Inviere · 17-03-2018 5:45pm

2012paddy2012 wrote: »

Found PayPal very poor as regards return postage etc.. Have been caught bout numerous times like this ...no rights... Parcel motel I found best value to return... Cheapest anyway.... Best of luck

Aren't PayPal offering free returns now?

Digital Solitude · 17-03-2018 7:40pm

gridhawk wrote: »

Another response I got was ''MSI B350 Carbon is not a UK or Ireland item and is not sold in this jurisdiction .''

Just found a UK store at laptopsdirect dot Ie does sell msi-gaming-pro-carbon-amd-b350-ddr4-atx-motherboard-b350-gaming-pro-carbon
So how can custompc state the above?

My first order with custompcparts.ie should have been the last. a graphics card they delivered with a lot of hassle from their courier nightline was the wrong one - and eventually picked up and more transport frustration after which I received the correct graphics card.

They're stating that because they're chancers, had a guy here a while ago complaining about a CiT PSU from them

"No it's Torque brand"

"Why's it got ****ing CiT stamped on the side then"

Get PayPal involved, demand a full refund after they cover returning the product, and take your business elsewhere is what I'd recommend

Shiminay · 17-03-2018 7:45pm

Yea, go through PayPal and don't waste your time with the shop. Had similar problems some years ago with a motherboard I bought on eBay, after nearly a month of faffing about, I had PayPal take care of it in 3 days.

gridhawk · 17-03-2018 9:06pm

Opened a dispute with Paypal and also waiting for response to letter of complaint sent to CUSTOM COMPUTERS & TECHNOLOGIES LIMITED
ENTERPISE BUSINESS , PARK , O'BRIEN ROAD , CARLOW , IRELAND - REGISTERED IN IRELAND COMPANY NUMBER 562478

Also followed up with MSI to comment:

Ordered the MSI B350 Gaming Pro CARBON from @CustomPCParts.ie but received incorrect item MSI B350 Gaming PRO; they blame MSI using the same SKU for both products and the part picker didn't see the difference either looking at the description of the product containing CARBON (CustomPC have taken the B350 gaming pro carbon off their website now). Additionally they replied: MSI B350 Carbon is not a UK or Ireland item and is not sold in this jurisdiction. But I found @UKLaptopsDirect does ship the product to Ireland.
I was told I can get a refund for the motherboard only (not the shipping) but have to return the product at my own expense. Stay clear from this retailer. Can @MSIGaming help me as the manufacturer please?

BloodBath · 18-03-2018 6:33pm

That joke of a shop still exists? How are enough people ordering crap from this guy to keep him in business.

Complete and utter scum. He shouldn't even be allowed to operate.

"LOW Cost gaming PC's" as an example. Low going up to €1050 that only has a 2gb 1050 non ti in it. Or up to €750 with a 1030. Just wow.

gridhawk · 18-03-2018 8:57pm

Exactly why I wanted to raise awareness as most of us might just see this thread before they press purchase and end up here when it is too late.

Nollog · 18-03-2018 10:50pm

gridhawk wrote: »

Exactly why I wanted to raise awareness as most of us might just see this thread before they press purchase and end up here when it is too late.

I was looking at them to buy a case but I won't be now.

gridhawk · 19-03-2018 11:15am

Sent a complaint to custompcparts custompc using the template provided at @CCPCIreland website which also explains terms like Misleading advertising and what to do about Disputed card transactions (chargeback):The supplier did not deliver the goods or services you paid for; The goods were delivered to you but were faulty or not as described.

Horrible I have to go down this route when their support service doesn't offer any further support - you can see from the reviews on Trustpilot these kind of incidents are a regular occurrence.

It ruins it for other Irish businesses when there are alternatives that do provide better customer support experience.

TiGeR KiNgS · 21-03-2018 8:15pm

Wait a minute.

This could be some kind of scam... or possibly scamola

gridhawk · 21-03-2018 11:47pm

how so? MSI have followed up with me directly. As this store is not their direct distributor, they cannot directly regulate this store.

Cuddlesworth · 22-03-2018 10:10am

TiGeR KiNgS wrote: »

Wait a minute.

This could be some kind of scam... or possibly scamola

The only way this place is in business these days, or any very small pc parts/build company, is if they are drop shipping standard products at inflated rates.

Which means if they sent OP the wrong product, they ordered the wrong product from another supplier. So they will be down the cost of his current board plus the cost of his correct board, plus shipping costs.

Noxin · 22-03-2018 1:42pm

Bloody hell that website is so cluttered it looks more like a "sell your advertisement space here" place.
Wouldn't touch em with a 10foot pole for that reason alone.

kowloon · 23-03-2018 5:06pm

Who do people use these days? Hardwareversand is gone, not heard much about Komplett. Last parts I bought were from eBay or Amazon.

K.O.Kiki · 23-03-2018 5:36pm

kowloon wrote: »

Who do people use these days? Hardwareversand is gone, not heard much about Komplett. Last parts I bought were from eBay or Amazon.

Amazon, Scan, Overclockers.

gridhawk · 26-03-2018 8:44pm

Correct! It's just another website that is pumping data from STOCKINTHECHANNEL.CO.UK from all their suppliers matched with product descriptions and pumped in to their webstores CUSTOMPC.IE CUSTOMPCPARTS.ie CUSTOMLAPTOPS.IE torquegaming.ie customworkstations.ie with a margin on top.

https://www.stockinthechannel.co.uk/Search?q=msi+b350+gaming+pro

That's where the mistake was made using the SKU 'MSI B350 GAMING PRO' for the product 'MSI B350 GAMING PRO CARBON'.

But their T&C cover no accountability - The information published by Stockinthechannel.com is based on sources that can be considered reliable, but Stockinthechannel.com provides this information "AS IS" and does not guarantee the correctness or completeness. The published information is only indicative and can be changed at any time without notification.

No rights can be based on the published information. Stockinthechannel.com does not accept any liability with regard to the content of this/these site(s) including its published information. Stockinthechannel.com can not be hold liable for the content of sites which are not managed by Stockinthechannel.com, but are linking to Stockinthechannel.com or are linked to from Stockinthechannel.com.

You as the user of the Stockinthechannel.com information are solely responsible for the choice and usage of this information. You are not entitled to transfer, copy or otherwise multiply or distribute the Stockinthechannel.com information. You are obliged to follow the directions of Stockinthechannel.com with regard to the use of the information.

With regard to price and stock data on the site, Stockinthechannel.com followed a number of starting points, which are not necessarily relevant for your private or business circumstances. Therefore, the price and stock data are only indicative and are subject to changes. You are personally responsible for the way you use and apply this information.

...

So Custom Computers & Technologies Limited is blaming their distributor while I still have to return the item by courier at my expense to get a refund. About to escalate my Paypal dispute case.

Redfox25 · 27-03-2018 7:52pm

Get Paypal to sort this out, they are usually very good about stuff like this.

gridhawk · 30-03-2018 8:47pm

I received feedback from MSI UK on this matter. They confirmed that I received the wrong board from CustomPCParts as a MSI reseller… MSI didn’t make a mistake on putting the same SKU for B350 GAMING PRO CARBON and B350 GAMING PRO.

B350 GAMING PRO CARBON EAN-> 4719072512323
B350M Gaming Pro EAN-> 4719072512316

It’s Custompcparts’s problem who didn’t ship the correct product to me as their customer.
They accommodated for pickup by courier at their expense for a previous order where an incorrect item (i.e. graphics card received not what I ordered) was sent.

gridhawk wrote: »

how so? MSI have followed up with me directly. As this store is not their direct distributor, they cannot directly regulate this store.

gridhawk · 12-04-2018 2:04pm

Retailer is trying hard to have my reviews removed from TrustPilot for both custompc.ie and custompcparts.ie
So they first invited me to share my experience only to have it flagged as not compliant or bogus, go figure!

Billy86 · 13-04-2018 2:11pm

http://www.amazon.co.uk

I don't bother with Irish retailers due to a) price, and b) hearing about this kind of sh*te a bit too regularly.

gridhawk · 26-04-2018 10:19am

They [Paypal] determined that I am eligible for a refund. I have to ship the item back to the seller. But it's not worth it since I am still held responsible for shipping and handling costs.

So if a discount on a product sounds too good to be true, start searching for reviews (TrustPilot) on the company that sells it before buying from them.

Inviere · 27-04-2018 4:30pm

gridhawk wrote: »

They [Paypal] determined that I am eligible for a refund. I have to ship the item back to the seller. But it's not worth it since I am still held responsible for shipping and handling costs.

So if a discount on a product sounds too good to be true, start searching for reviews (TrustPilot) on the company that sells it before buying from them.

Don’t PayPal have a free return postage thing going on?

papu · 27-04-2018 6:47pm

gridhawk wrote: »

They [Paypal] determined that I am eligible for a refund. I have to ship the item back to the seller. But it's not worth it since I am still held responsible for shipping and handling costs.

So if a discount on a product sounds too good to be true, start searching for reviews (TrustPilot) on the company that sells it before buying from them.

Take them to the small claims court.
Or threaten to taken them to the small claims court
The fee for making a small claim is €25.
EU laws give you strong protection when you buy online. The Consumer Rights Directive covers you when you buy from businesses based in the EU.

Paypal is useless, they always ask that the item is returned.. at buyers cost..

incorrect product received, was told to return it at my own expense

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