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14-10-2011, 22:49   #1
rebelden
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Problems using Channel 4od this week?

For the past few days im getting 'an error has occured when trying to play a chosen programme. Anyone else having the same problem
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15-10-2011, 00:45   #2
 
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It's the same with me. Perhaps an e-mail of complaint can be sent. Check the Channel 4 website.
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15-10-2011, 00:51   #3
 
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Here's how to make a complaint:
http://www.channel4.com/4viewers/contact-us
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16-10-2011, 15:14   #4
 
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hi all ex-eircom isp tech here

checked the connection with Eircom - failed got the same error 'an error has occured when trying to play a chosen programme'

checked with Clearwire - streaming perfect

issue appears to be with eircom DNS or 4oD blocking people routing from Eircom

Solution -

manually enter yourself and IP address, subnet and Gateway and give yourself the OpenDNS servers

First DNS: 208.67.222.222
Secondary DNS: 208.67.220.220

tested on xp/unix/win7/ios5

jeffers
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16-10-2011, 18:40   #5
icdg
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Just tried it and it seems to be working fine for me.

Mind you, using 4OD always brings the risk of seeing that promo with David Mitchell and his ergonomic management keyboard, which annoys me ...
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16-10-2011, 18:47   #6
 
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firefox and adblock plus = no ads (still love that ergonomic keyboard bit though)
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17-10-2011, 15:27   #7
 
Join Date: Feb 2010
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Quote:
Originally Posted by jeffbluesmoke View Post
hi all ex-eircom isp tech here

checked the connection with Eircom - failed got the same error 'an error has occured when trying to play a chosen programme'

checked with Clearwire - streaming perfect

issue appears to be with eircom DNS or 4oD blocking people routing from Eircom

Solution -

manually enter yourself and IP address, subnet and Gateway and give yourself the OpenDNS servers

First DNS: 208.67.222.222
Secondary DNS: 208.67.220.220

tested on xp/unix/win7/ios5

jeffers
Why would 4oD block people routing from eircom?
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19-10-2011, 18:38   #8
solerina
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Quote:
Originally Posted by jeffbluesmoke View Post
hi all ex-eircom isp tech here

checked the connection with Eircom - failed got the same error 'an error has occured when trying to play a chosen programme'

checked with Clearwire - streaming perfect

issue appears to be with eircom DNS or 4oD blocking people routing from Eircom

Solution -

manually enter yourself and IP address, subnet and Gateway and give yourself the OpenDNS servers

First DNS: 208.67.222.222
Secondary DNS: 208.67.220.220

tested on xp/unix/win7/ios5

jeffers

Sorry to be so clueless, but how do I do this ??? My 4OD is still not working, another eircom customer here and never had problems with 4od before, thanks
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20-10-2011, 16:14   #9
Rockys Lover
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cheers jeffbluesmoke, my True Blood viewing is sorted!

Solerina - Control panel, network connections - should be easy from there
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20-10-2011, 20:19   #10
Richard tea
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Thanks Jeff, its working now but the 4od site seemed to take a long time to load Could changing dns options effect broadband speed?
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26-10-2011, 20:17   #11
 
Join Date: Sep 2010
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Problem with Eircom not 4oD

We were having the same problem and contacted Channel 4 directly, they were very helpful and confirmed that they do provide their service to the RoI with no restriction (see the FAQs on their own) and suggested several things to try to resolve the issue. Having attempted all the solutions 4oD suggested with no success, I contacted Eircom directly. Initially they tried to fob me off but eventually I had the situation resolved with the same work-around that jeffbluesmoke recommended.

But, why are Eircom's own DNS servers currently not allowing people to view 4oD content? 4oD is the only UK content provider I'm aware of that makes their content freely available to users in the RoI and yet the country's biggest ISP's default DNS servers aren't allowing people to view the content. Maybe it's the sceptic in me, but the only reason I can think of is that they are saving themselves a lot of bandwidth (=money) by stopping people streaming 4oD content.
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27-10-2011, 19:59   #12
icdg
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I don't see what gain it would be for them and they are not blocking RTÉ Player or TV3/TG4's catch up service.

Like I said, I'm on Eircom and having no problems with 4OD.
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28-10-2011, 08:08   #13
B.Racker
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No 4 OD

No 4 OD for a week !!

Will try a TOR solution and post results.
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28-10-2011, 10:13   #14
 
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Quote:
Originally Posted by icdg View Post
I don't see what gain it would be for them and they are not blocking RTÉ Player or TV3/TG4's catch up service.

Like I said, I'm on Eircom and having no problems with 4OD.
Like I said I'm a bit of a sceptic. But RTE, TV3 & TG4 are all, located in Ireland and operate on a network that is already largely run/owned by Eircom and they would likely be paying Eircom or someone else who pays Eircom to use Eircom's network. 4oD comes from the UK so Eircom would have to pay someone else.

I may well be wrong but seeing as it appears to be a problem with Eircom's DNS servers, or the ones they use, as the work around is to bypass their default DNS servers, it would be great if they sorted it out as some of us are having problems.
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30-10-2011, 01:52   #15
 
Join Date: Feb 2010
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Quote:
Originally Posted by jeffbluesmoke View Post
hi all ex-eircom isp tech here

checked the connection with Eircom - failed got the same error 'an error has occured when trying to play a chosen programme'

checked with Clearwire - streaming perfect

issue appears to be with eircom DNS or 4oD blocking people routing from Eircom

Solution -

manually enter yourself and IP address, subnet and Gateway and give yourself the OpenDNS servers

First DNS: 208.67.222.222
Secondary DNS: 208.67.220.220

tested on xp/unix/win7/ios5

jeffers
Thanks, jeffbluesmoke. My sister studied this and figured out the rest of it.
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