Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

UPC Getting worse??

  • 17-10-2010 10:23pm
    #1
    Registered Users Posts: 379 ✭✭


    hi folks

    just wondering if anyone around the Santry area or d9 is having problems with their broadband??

    i have the 30mb bb from NTL and it has been terrible all day and customer service is about as helpful as an ashtray on a motorbike.

    speeds are only between 7 - 9 mb with horrific ping.

    also this seems to be a regular occurrence on a Sunday evening when nearly every second weekend it seems to just die for no reason..

    any ideas greatly appreciated


«1345

Comments

  • Registered Users Posts: 425 ✭✭barrackali


    Same story here in Kilbarrack, the ping is sh*te, my phone is all over the place with dropped calls etc.

    That has been a recurring issue for the last couple of Sunday nights.


  • Registered Users, Registered Users 2 Posts: 413 ✭✭noxqs


    Same in D15 (Mulhuddart). Absolutely horrible since around 5pm. What happened ?


  • Closed Accounts Posts: 1,054 ✭✭✭luckyfrank


    Yep same here im in swords,unable to play the xbox on it as it's to bad just keeps disconnecting me from the server

    Im unable to get a reading on any speed test site it gives me crazy sppeds of 90 or over a 100mb guy in CS said i was getting a good 13mb speed but i can never verifiey this, i dont think im getting more than 5 meg


  • Registered Users Posts: 39 RazorSharp


    In D9 myself, download speeds are ok but web pages seem slow to react, also cant get a game going on xbox live properly. :(


  • Registered Users Posts: 379 ✭✭_DMac_


    god only knows whats wrong with it....

    they have a shower of dopes working in the tech department as well.

    i rang them one day to see why the bb was down and asked them were they doing work on it or what and was told they were doing nothing to it, it was working fine and it must have been my router...

    3 hours later i figured out it was the upc's dns were down and half the country had no broadband... they are a disgrace at times when it comes to tech support...

    a dog would have more of an idea than those idiots...:mad:

    try this for speed test. its in dublin i think so its always fairly accurate :)

    http://speedtest.digiweb.ie/


  • Advertisement
  • Registered Users Posts: 39 RazorSharp


    luckyfrank wrote: »
    Yep same here im in swords,unable to play the xbox on it as it's to bad just keeps disconnecting me from the server

    Im unable to get a reading on any speed test site it gives me crazy sppeds of 90 or over a 100mb guy in CS said i was getting a good 13mb speed but i can never verifiey this, i dont think im getting more than 5 meg

    Just spent 20 minutes on xbox live telling my mates to restart their routers and it was me all along :eek: haha


  • Closed Accounts Posts: 1,054 ✭✭✭luckyfrank


    RazorSharp wrote: »
    In D9 myself, download speeds are ok but web pages seem slow to react, also cant get a game going on xbox live properly. :(

    so im not the only one


  • Registered Users Posts: 425 ✭✭barrackali


    this is a complete joke, there is nothing worse than high pings, can'd do ****e with them.


  • Registered Users Posts: 379 ✭✭_DMac_


    same as lads. taught the eggsbocks was fooked aswell. was gonna fire it out the window.

    pure nitemare


  • Closed Accounts Posts: 1,054 ✭✭✭luckyfrank


    994324738.png

    What do you guys make of this im on the 15 mb package, my speeds tonight are ****/e yet im getting crazy results like this ive tried magnet speed test and i get similar results


  • Advertisement
  • Registered Users Posts: 39 RazorSharp


    same as lads. taught the eggsbocks was fooked aswell. was gonna fire it out the window.

    pure nitemare

    has it been happening much to you ? ive noticed the webpages reacting slow on and off for a while but havent had any problems at all with the xbox until today. was enjoying a nice few games of fifa there :(


  • Registered Users Posts: 379 ✭✭_DMac_


    luckyfrank wrote: »
    994324738.png

    What do you guys make of this im on the 15 mb package, my speeds tonight are ****/e yet im getting crazy results like this ive tried magnet speed test and i get similar results

    ha ha epic... i think its comin back on.. my speeds are slowly increasing. back up to 17mb


  • Registered Users Posts: 379 ✭✭_DMac_


    RazorSharp wrote: »
    has it been happening much to you ? ive noticed the webpages reacting slow on and off for a while but havent had any problems at all with the xbox until today. was enjoying a nice few games of fifa there :(

    only seems to get like this on xbox on a sunday eve/nite but it happens nearly every weekend.
    they hardly work on the network on a sunday eve do they??


  • Registered Users Posts: 425 ✭✭barrackali


    Do they not know we want to play online tonight? :mad:


  • Closed Accounts Posts: 1,054 ✭✭✭luckyfrank


    just tried a ping test all timed out 4 packets sent 4 packest lost:mad:


  • Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    Been expereincing serious drops in quality this week.

    Today everything came to a loggers with serious lag in my games and I lost the plot.

    Plan to ring them tomorrow and ask what the story is, considering its nothing in my network as I've chcked everything.

    Anyone rang already and asked what the story is?


  • Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    Changed to google dns and immediatly fixed.

    8.8.8.8
    8.8.4.4

    Gaming fine now no lag, downloads whizzing along and web pages firing up.

    sorted

    In fairness it makes sense using googledns, their data centres and traffic control are much better then upc's would, and the added security is nice


  • Registered Users Posts: 379 ✭✭_DMac_


    TheDoc wrote: »
    Changed to google dns and immediatly fixed.

    8.8.8.8
    8.8.4.4

    Gaming fine now no lag, downloads whizzing along and web pages firing up.

    sorted

    In fairness it makes sense using googledns, their data centres and traffic control are much better then upc's would, and the added security is nice

    same problem again so as last time...

    thanks doc


  • Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    Scrap that

    problem not resolved, games starting to lag to **** agian


  • Moderators, Computer Games Moderators Posts: 2,975 Mod ✭✭✭✭LoGiE


    Having problems tonight in Malahide. Phone is dropping and internet is really slow. 3mb -4mg on 30mb package :(


  • Advertisement
  • Registered Users Posts: 379 ✭✭_DMac_


    Anyone been onto UPC yet today or checked to see if the issue is resolved??


  • Registered Users, Registered Users 2 Posts: 2,082 ✭✭✭Tobias Greeshman


    I had serious problems this morning with mine, I'm in Windy Arbor/Dundrum area, although it was working fine last night. The two DNS servers are un-pingable, which is a major pain in the ass. I was supposed to work from home this morning and had to come into the office late!! :mad:

    I forgot my account number so I can't phone them, probably just as well because I'd tell them what I really thought of them! :D


  • Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    TheDoc wrote: »
    Scrap that

    problem not resolved, games starting to lag to **** agian

    Did some messing my my pc with my ipv4 config settings to set google dns and it seemed to be very stable last night through gaming.

    Will report back more tonight after more playing at peak times :)


  • Registered Users Posts: 379 ✭✭_DMac_


    I had serious problems this morning with mine, I'm in Windy Arbor/Dundrum area, although it was working fine last night. The two DNS servers are un-pingable, which is a major pain in the ass. I was supposed to work from home this morning and had to come into the office late!! :mad:

    I forgot my account number so I can't phone them, probably just as well because I'd tell them what I really thought of them! :D

    They are very sketchy lately whatever they are up to...

    U can ring them and give out with ur phone number instead of acc number though if your feeling the need to let go of sone stress :p


  • Registered Users Posts: 379 ✭✭_DMac_


    Just rang UPC and told them of the connection problems last nite and that half of Dublin was suffering the same effects to which I was told that they had no reports of any problems last nite. Are they takin the p!ss or what???


  • Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    I just got off the phone and lad said the same.

    Was told my line is fine, and that I need to buy a new router, he gave me netgears customer support number and said to ring them for a resolution.
    Rang them, got some bloke from india, 30 minutes trying to explain the problem then the house phone acted up which is part of the problem.

    Hung up and rang back upc, phone acting up again breaking up so I asked her to ring the mobile to which she said two seconds.

    That was 15 minutes ago.

    I'm getting onto a supervisor asap and getting this bull**** resolved.

    I couldnt believe your man telling me " your lines fine, you should ring netgear and get it sorted"

    I work in a call centre and get even more critical when onto Tech lines, this service is muck.


  • Registered Users, Registered Users 2 Posts: 1,488 ✭✭✭AdrianII


    had the same situation here

    line is fine, bypass the netgear router. Problem your end.
    half of dublin is affected, wtf like


  • Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    I'm ringing back, since the girl had 30 minutes to ring back.

    Clearly I'm not a happy bunny, might let the first caller have 5 minutes to save the call, before i ask for a supervisor.


  • Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    Well I'm kinda sorted.

    Rang back got a helpful chap who informed me there is a "critical" upstream error on my line and there is a serious problem with my line going into my house.

    Arranged for a technician to come out Thursday to resolve.

    Essentially the first guy I got on the phone lied to me saying there was no problem, the second girl was at the end of her shift so arranged a callback tomorrow and third guy manned up and took control.

    its a pity, that last guy was epic got it sorted in less then 5 minutes, but its the first two calls that give you a bad name, as you can see from the attitude and tone in my previous posts.

    Will report back Thursday, Dad is at his ends wits, if its not sorted I'm going back eircom he says, whih would be...a nightmare based on previous broadband from them


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 1,488 ✭✭✭AdrianII


    upc download speed test 0.21mp/s on a 15mb line

    ha ha


  • Closed Accounts Posts: 6,300 ✭✭✭CiaranC


    TheDoc wrote: »
    Essentially the first guy I got on the phone lied to me saying there was no problem, the second girl was at the end of her shift so arranged a callback tomorrow and third guy manned up and took control.
    tech_support.png


  • Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    30Mb connection here too- results:

    [IMG][/img]995465147.png

    and

    [IMG][/img]26307497.png


  • Moderators, Regional South East Moderators Posts: 9,045 Mod ✭✭✭✭Aquos76


    15mb UPC Waterford City

    995498300.png


  • Registered Users, Registered Users 2 Posts: 1,488 ✭✭✭AdrianII


    speeeds still crap in dublin 9 as of 11pm last night


  • Registered Users, Registered Users 2 Posts: 10,407 ✭✭✭✭justsomebloke


    ye problem in swords for the last week with a constant drop in packets nearly every night


  • Advertisement
  • Closed Accounts Posts: 20 ragbak


    Same here in D9.
    In the mornings it's fine, but in the afternoon and evenings I won't get download speeds over 5 mbit, upload seems to be fine at 1 mbit (have 15/1 mbit subscription).
    Also in the evenings a lot of websites time out (probably due to dropped connection).

    Sent an e-mail yesterday, and although they react quite quickly, they ask questions for which the answers can be found in my first email that I sent. :confused:

    Also, don't use a speedtest within Ireland, check with one on the continent since it's a better representation of what you would get if you would use e.g. youtube. UPC actually ask you to do a speedtest on www.upc.nl/speedtest, very reasonable of them.

    Anyone got experience with quitting halfway a year contract due poor connection?


  • Registered Users, Registered Users 2 Posts: 1,899 ✭✭✭Paddy@CIRL


    Terrible here in Waterford as well, Speedtest results are fine but actually browsing the internet is slower than 56k with lots of time outs.

    Rang them last week and they told me it was my wireless router so I replaced that and still having the same problems. Not very happy as I need my broadband for work and dealing with clients.


  • Closed Accounts Posts: 1,054 ✭✭✭luckyfrank


    upc pure ****/e again tonight unable to play the xbox these last few nights it keeps freezing on me and disconnecting me

    I had this ****/e with vodafone for a year the last thing i want is the same from upc i joined them because i heard great things about them but so far there just like any other isp here in ireland ****/e broadband for a rip off price


  • Registered Users Posts: 425 ✭✭barrackali


    Yet again the speeds are sh**te tonight, wtf is going on? My phone service hasn't worked properly all evening either, this is certainly something more than problems with their dns servers.


  • Registered Users Posts: 379 ✭✭_DMac_


    Same again here. This is beyond a joke at thus stage. Was lee
    Ft on hold for about 20 mins this eve and then got cut off. Can't believe I'm paying €55 a month for this absolutely appalling service!!! :mad:


  • Advertisement
  • Registered Users Posts: 425 ✭✭barrackali


    Speeds are so slow I would be better off with a 56k modem. No phone service either!


  • Posts: 0 ✭✭✭ [Deleted User]


    barrackali wrote: »
    Same story here in Kilbarrack, the ping is sh*te, my phone is all over the place with dropped calls etc.

    That has been a recurring issue for the last couple of Sunday nights.
    Im in Kilbarrack too and connection is rotten, constant disconnection.:mad:


  • Registered Users Posts: 425 ✭✭barrackali


    Im in Kilbarrack too and connection is rotten, constant disconnection.:mad:

    Are you using the UPC phone service?


  • Posts: 0 ✭✭✭ [Deleted User]


    barrackali wrote: »
    Are you using the UPC phone service?
    No just the broadband, have not been able to play xbox past 3 nights. Any idea what the problem is?


  • Registered Users, Registered Users 2 Posts: 16 hotboxaerox


    atrocious service in D5 near constant connection drops.


  • Registered Users Posts: 425 ✭✭barrackali


    I'm using Google Dns a few days now and it hasn't improved a bit, really pissed off.


  • Registered Users Posts: 379 ✭✭_DMac_


    are ye guys ringing upc about this problem??

    every time i ring them they say there is no problem being reported in the area. surely this cant be true if we are all on boards complaining and all living within 6 miles of each other??


  • Posts: 0 ✭✭✭ [Deleted User]


    are ye guys ringing upc about this problem??

    every time i ring them they say there is no problem being reported in the area. surely this cant be true if we are all on boards complaining and all living within 6 miles of each other??
    I know its ridiculous. I had left Eircon for these reasons and now this:mad:


  • Closed Accounts Posts: 1,054 ✭✭✭luckyfrank


    im ringing the ***** up 2moro if this persisits fecking ****e modam they give you aswell not worth a **** for wireless laptop

    every isp in ireland ive being with exception being BT have being pants

    how do they get away with charging us the highest prices in europe for one of the worst services


  • Registered Users Posts: 425 ✭✭barrackali


    I will be ringing 2morrow for what its worth.


  • Advertisement
Advertisement