UPC Getting worse??

_DMac_

hi folks

just wondering if anyone around the Santry area or d9 is having problems with their broadband??

i have the 30mb bb from NTL and it has been terrible all day and customer service is about as helpful as an ashtray on a motorbike.

speeds are only between 7 - 9 mb with horrific ping.

also this seems to be a regular occurrence on a Sunday evening when nearly every second weekend it seems to just die for no reason..

any ideas greatly appreciated

barrackali

Same story here in Kilbarrack, the ping is sh*te, my phone is all over the place with dropped calls etc.

That has been a recurring issue for the last couple of Sunday nights.

noxqs

Same in D15 (Mulhuddart). Absolutely horrible since around 5pm. What happened ?

luckyfrank

Yep same here im in swords,unable to play the xbox on it as it's to bad just keeps disconnecting me from the server

Im unable to get a reading on any speed test site it gives me crazy sppeds of 90 or over a 100mb guy in CS said i was getting a good 13mb speed but i can never verifiey this, i dont think im getting more than 5 meg

RazorSharp

In D9 myself, download speeds are ok but web pages seem slow to react, also cant get a game going on xbox live properly.

_DMac_

god only knows whats wrong with it....

they have a shower of dopes working in the tech department as well.

i rang them one day to see why the bb was down and asked them were they doing work on it or what and was told they were doing nothing to it, it was working fine and it must have been my router...

3 hours later i figured out it was the upc's dns were down and half the country had no broadband... they are a disgrace at times when it comes to tech support...

a dog would have more of an idea than those idiots...:mad:

try this for speed test. its in dublin i think so its always fairly accurate

http://speedtest.digiweb.ie/

RazorSharp

luckyfrank wrote: »

Yep same here im in swords,unable to play the xbox on it as it's to bad just keeps disconnecting me from the server

Im unable to get a reading on any speed test site it gives me crazy sppeds of 90 or over a 100mb guy in CS said i was getting a good 13mb speed but i can never verifiey this, i dont think im getting more than 5 meg

Just spent 20 minutes on xbox live telling my mates to restart their routers and it was me all along :eek: haha

luckyfrank

RazorSharp wrote: »

In D9 myself, download speeds are ok but web pages seem slow to react, also cant get a game going on xbox live properly.

so im not the only one

barrackali

this is a complete joke, there is nothing worse than high pings, can'd do ****e with them.

_DMac_

same as lads. taught the eggsbocks was fooked aswell. was gonna fire it out the window.

pure nitemare

luckyfrank

What do you guys make of this im on the 15 mb package, my speeds tonight are ****/e yet im getting crazy results like this ive tried magnet speed test and i get similar results

RazorSharp

opcowner2007 wrote: »

same as lads. taught the eggsbocks was fooked aswell. was gonna fire it out the window.

pure nitemare

has it been happening much to you ? ive noticed the webpages reacting slow on and off for a while but havent had any problems at all with the xbox until today. was enjoying a nice few games of fifa there

_DMac_

luckyfrank wrote: »

What do you guys make of this im on the 15 mb package, my speeds tonight are ****/e yet im getting crazy results like this ive tried magnet speed test and i get similar results

ha ha epic... i think its comin back on.. my speeds are slowly increasing. back up to 17mb

_DMac_

RazorSharp wrote: »

has it been happening much to you ? ive noticed the webpages reacting slow on and off for a while but havent had any problems at all with the xbox until today. was enjoying a nice few games of fifa there

only seems to get like this on xbox on a sunday eve/nite but it happens nearly every weekend.
they hardly work on the network on a sunday eve do they??

barrackali

Do they not know we want to play online tonight? :mad:

luckyfrank

just tried a ping test all timed out 4 packets sent 4 packest lost:mad:

TheDoc

Been expereincing serious drops in quality this week.

Today everything came to a loggers with serious lag in my games and I lost the plot.

Plan to ring them tomorrow and ask what the story is, considering its nothing in my network as I've chcked everything.

Anyone rang already and asked what the story is?

TheDoc

Changed to google dns and immediatly fixed.

8.8.8.8
8.8.4.4

Gaming fine now no lag, downloads whizzing along and web pages firing up.

sorted

In fairness it makes sense using googledns, their data centres and traffic control are much better then upc's would, and the added security is nice

_DMac_

TheDoc wrote: »

Changed to google dns and immediatly fixed.

8.8.8.8
8.8.4.4

Gaming fine now no lag, downloads whizzing along and web pages firing up.

sorted

In fairness it makes sense using googledns, their data centres and traffic control are much better then upc's would, and the added security is nice

same problem again so as last time...

thanks doc

TheDoc

Scrap that

problem not resolved, games starting to lag to **** agian

LoGiE

Having problems tonight in Malahide. Phone is dropping and internet is really slow. 3mb -4mg on 30mb package

_DMac_

Anyone been onto UPC yet today or checked to see if the issue is resolved??

Tobias Greeshman

I had serious problems this morning with mine, I'm in Windy Arbor/Dundrum area, although it was working fine last night. The two DNS servers are un-pingable, which is a major pain in the ass. I was supposed to work from home this morning and had to come into the office late!! :mad:

I forgot my account number so I can't phone them, probably just as well because I'd tell them what I really thought of them!

TheDoc

TheDoc wrote: »

Scrap that

problem not resolved, games starting to lag to **** agian

Did some messing my my pc with my ipv4 config settings to set google dns and it seemed to be very stable last night through gaming.

Will report back more tonight after more playing at peak times

_DMac_

Tobias Greeshman wrote: »

I had serious problems this morning with mine, I'm in Windy Arbor/Dundrum area, although it was working fine last night. The two DNS servers are un-pingable, which is a major pain in the ass. I was supposed to work from home this morning and had to come into the office late!! :mad:

I forgot my account number so I can't phone them, probably just as well because I'd tell them what I really thought of them!

They are very sketchy lately whatever they are up to...

U can ring them and give out with ur phone number instead of acc number though if your feeling the need to let go of sone stress

_DMac_

Just rang UPC and told them of the connection problems last nite and that half of Dublin was suffering the same effects to which I was told that they had no reports of any problems last nite. Are they takin the p!ss or what???

TheDoc

I just got off the phone and lad said the same.

Was told my line is fine, and that I need to buy a new router, he gave me netgears customer support number and said to ring them for a resolution.
Rang them, got some bloke from india, 30 minutes trying to explain the problem then the house phone acted up which is part of the problem.

Hung up and rang back upc, phone acting up again breaking up so I asked her to ring the mobile to which she said two seconds.

That was 15 minutes ago.

I'm getting onto a supervisor asap and getting this bull**** resolved.

I couldnt believe your man telling me " your lines fine, you should ring netgear and get it sorted"

I work in a call centre and get even more critical when onto Tech lines, this service is muck.

AdrianII

had the same situation here

line is fine, bypass the netgear router. Problem your end.
half of dublin is affected, wtf like

TheDoc

I'm ringing back, since the girl had 30 minutes to ring back.

Clearly I'm not a happy bunny, might let the first caller have 5 minutes to save the call, before i ask for a supervisor.

TheDoc

Well I'm kinda sorted.

Rang back got a helpful chap who informed me there is a "critical" upstream error on my line and there is a serious problem with my line going into my house.

Arranged for a technician to come out Thursday to resolve.

Essentially the first guy I got on the phone lied to me saying there was no problem, the second girl was at the end of her shift so arranged a callback tomorrow and third guy manned up and took control.

its a pity, that last guy was epic got it sorted in less then 5 minutes, but its the first two calls that give you a bad name, as you can see from the attitude and tone in my previous posts.

Will report back Thursday, Dad is at his ends wits, if its not sorted I'm going back eircom he says, whih would be...a nightmare based on previous broadband from them

AdrianII

upc download speed test 0.21mp/s on a 15mb line

ha ha

CiaranC

TheDoc wrote: »

Essentially the first guy I got on the phone lied to me saying there was no problem, the second girl was at the end of her shift so arranged a callback tomorrow and third guy manned up and took control.

The_Conductor

30Mb connection here too- results:

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and

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Aquos76

15mb UPC Waterford City

AdrianII

speeeds still crap in dublin 9 as of 11pm last night

justsomebloke

ye problem in swords for the last week with a constant drop in packets nearly every night

ragbak

Same here in D9.
In the mornings it's fine, but in the afternoon and evenings I won't get download speeds over 5 mbit, upload seems to be fine at 1 mbit (have 15/1 mbit subscription).
Also in the evenings a lot of websites time out (probably due to dropped connection).

Sent an e-mail yesterday, and although they react quite quickly, they ask questions for which the answers can be found in my first email that I sent.

Also, don't use a speedtest within Ireland, check with one on the continent since it's a better representation of what you would get if you would use e.g. youtube. UPC actually ask you to do a speedtest on www.upc.nl/speedtest, very reasonable of them.

Anyone got experience with quitting halfway a year contract due poor connection?

Paddy@CIRL

Terrible here in Waterford as well, Speedtest results are fine but actually browsing the internet is slower than 56k with lots of time outs.

Rang them last week and they told me it was my wireless router so I replaced that and still having the same problems. Not very happy as I need my broadband for work and dealing with clients.

luckyfrank

upc pure ****/e again tonight unable to play the xbox these last few nights it keeps freezing on me and disconnecting me

I had this ****/e with vodafone for a year the last thing i want is the same from upc i joined them because i heard great things about them but so far there just like any other isp here in ireland ****/e broadband for a rip off price

barrackali

Yet again the speeds are sh**te tonight, wtf is going on? My phone service hasn't worked properly all evening either, this is certainly something more than problems with their dns servers.

_DMac_

Same again here. This is beyond a joke at thus stage. Was lee
Ft on hold for about 20 mins this eve and then got cut off. Can't believe I'm paying €55 a month for this absolutely appalling service!!! :mad:

barrackali

Speeds are so slow I would be better off with a 56k modem. No phone service either!

barrackali

barrackali wrote: »

Same story here in Kilbarrack, the ping is sh*te, my phone is all over the place with dropped calls etc.

That has been a recurring issue for the last couple of Sunday nights.

Im in Kilbarrack too and connection is rotten, constant disconnection.:mad:

barrackali

LittleNipper wrote: »

Im in Kilbarrack too and connection is rotten, constant disconnection.:mad:

Are you using the UPC phone service?

barrackali

barrackali wrote: »

Are you using the UPC phone service?

No just the broadband, have not been able to play xbox past 3 nights. Any idea what the problem is?

hotboxaerox

atrocious service in D5 near constant connection drops.

barrackali

I'm using Google Dns a few days now and it hasn't improved a bit, really pissed off.

_DMac_

are ye guys ringing upc about this problem??

every time i ring them they say there is no problem being reported in the area. surely this cant be true if we are all on boards complaining and all living within 6 miles of each other??

opcowner2007

opcowner2007 wrote: »

are ye guys ringing upc about this problem??

every time i ring them they say there is no problem being reported in the area. surely this cant be true if we are all on boards complaining and all living within 6 miles of each other??

I know its ridiculous. I had left Eircon for these reasons and now this:mad:

luckyfrank

im ringing the ***** up 2moro if this persisits fecking ****e modam they give you aswell not worth a **** for wireless laptop

every isp in ireland ive being with exception being BT have being pants

how do they get away with charging us the highest prices in europe for one of the worst services

barrackali

I will be ringing 2morrow for what its worth.