Cross Pens

Hococop · 07-01-2021 12:07am

So what kind of percentage charge will be on this?

mik_da_man · 07-01-2021 12:30am

Hococop wrote: »

So what kind of percentage charge will be on this?

Zero customs duty from what I can see.
But we would be liable for VAT 23% on the full order value and likely a customs processing charge from the courier. Between 10 and 15 at a guess

Now in reality of they are not processing the Irish VAT and have charged UK VAT they should refund that part.

torrevieja · 07-01-2021 2:33am

I had 2 different orders one was €25 and €29 what am i liable to be charged please?

E30M3 · 07-01-2021 9:59am

torrevieja wrote: »

I had 2 different orders one was €25 and €29 what am i liable to be charged please?

Between 15 and 20 Euro on each, depending on the courier fee.

positron · 07-01-2021 10:01am

mik_da_man wrote: »

Zero customs duty from what I can see.
But we would be liable for VAT 23% on the full order value and likely a customs processing charge from the courier. Between 10 and 15 at a guess

Now in reality of they are not processing the Irish VAT and have charged UK VAT they should refund that part.

I think they should (or I wish they would) refund the uk vat AND the courier handling fee as they hadn't told us that they are operating & shipping from outside of EU.

Hococop · 07-01-2021 12:07pm

Think I'll try and cancel my order, mine was about 33, anyone have a number?

Irishder · 07-01-2021 12:34pm

My order was only 11 Euro so i presum i wont get any charges

Hococop · 07-01-2021 12:42pm

lau1247 wrote: »

Call 0044 1582 422793 (press the key for sales I think). Speak to the chap there about that you wan to cancel an order but don't see the option on the website. He'll take care of it on his end.

The number is from the website by the way

https://www.cross.com/cr_en_ie/customer-service

Cheers used that number got through, they said send an email and your order number to cancel, just got my PayPal refund confirmation

SmallTeapot · 07-01-2021 1:00pm

One of my orders is €19.18 for two pens... hopefully this will pass through customs without charges...

I cancelled my other orders; thanks for re-posting the number above Hococop

Unknownability · 07-01-2021 1:18pm

I cancelled one order and left one in the hope that it slips through, if it doesn't I'll just not accept delivery.

Nunu · 07-01-2021 2:17pm

Just noticed on their ‘shipping & delivery’ page there is the line, ‘We are currently unable to process any engraved orders’. So these orders might not be processed?

Although all other info on the page has not been updated since Christmas period because it still has Christmas dates etc.

lawred2 · 07-01-2021 2:30pm

With all the queries and cancellations - they'll probably just end up cancelling all orders destined for the ROI until they sort out their delivery advice...

blastman · 07-01-2021 3:22pm

What a sh!tshow!! :mad: My order was about €36, the system is totally fcuked up if I end up paying UK VAT, Irish VAT and a fee to RCB (Robbing Courier B@astards, new generic term for DHL, UPS, et al) for being over a random tiny allowance. I probably won't send it back (engraved so I'd lose out anyway) but fcuk the lot of 'em until they sort this b0llox out.....

(Sorry, I'll go to Ranting & Raving next time!)

Unknownability · 07-01-2021 3:27pm

blastman wrote: »

What a sh!tshow!! :mad: My order was about €36, the system is totally fcuked up if I end up paying UK VAT, Irish VAT and a fee to RCB (Robbing Courier B@astards, new generic term for DHL, UPS, et al) for being over a random tiny allowance. I probably won't send it back (engraved so I'd lose out anyway) but fcuk the lot of 'em until they sort this b0llox out.....

(Sorry, I'll go to Ranting & Raving next time!)

Ignore

The Inbetween is mine · 07-01-2021 3:29pm

Unknownability wrote: »

You seem to be the first to received delivery, what were the overall fees?

He hasn't gotten delivery...he's just saying what additional fees he can expect to incur

apt2view · 07-01-2021 4:37pm

Hococop wrote: »

Cheers used that number got through, they said send an email and your order number to cancel, just got my PayPal refund confirmation

What's the email address to send a cancellation to?

Unknownability · 07-01-2021 4:53pm

apt2view wrote: »

What's the email address to send a cancellation to?

I just called the english number quoted above pressed two and had it cancelled within 30 seconds and email from PayPal 20 mins after that.

muckety · 07-01-2021 5:06pm

I called the customer service to enquire about my order for c.100euro, and was told I should not get any additional charges, as I ordered from the ie website. The customer service rep did admit she was not 100% but said that if DHL seek additional charges to refuse it and that it would be returned to them and refunded to me... I'd like to keep the order as its an engraved gift but still a bit concerned I'd be charged extra!

Nunu · 07-01-2021 5:34pm

muckety wrote: »

I called the customer service to enquire about my order for c.100euro, and was told I should not get any additional charges, as I ordered from the ie website. The customer service rep did admit she was not 100% but said that if DHL seek additional charges to refuse it and that it would be returned to them and refunded to me... I'd like to keep the order as its an engraved gift but still a bit concerned I'd be charged extra!

.

I’d take that info with a pinch of salt because there’s no IE website. Just cross.com

mik_da_man · 07-01-2021 5:52pm

muckety wrote: »

I called the customer service to enquire about my order for c.100euro, and was told I should not get any additional charges, as I ordered from the ie website. The customer service rep did admit she was not 100% but said that if DHL seek additional charges to refuse it and that it would be returned to them and refunded to me... I'd like to keep the order as its an engraved gift but still a bit concerned I'd be charged extra!

Yeah, I'd be very skeptical tbh
I've popped them an e-mail to see, I haven't cancelled (3 orders!)
One large one may well get hit, but two small may make it through.
But if I get customs charges I'll likely refuse it if it's expensive, although I had a few gifts so I'll wait and see.

SouthWesterly · 07-01-2021 5:59pm

mik_da_man wrote: »

Yeah, I'd be very skeptical tbh
I've popped them an e-mail to see, I haven't cancelled (3 orders!)
One large one may well get hit, but two small may make it through.
But if I get customs charges I'll likely refuse it if it's expensive, although I had a few gifts so I'll wait and see.

My worry would be refusing it and it not getting back to cross

turbot · 07-01-2021 8:14pm

How do you stack coupons?
I only seem to be able to apply one at a time...

turbot · 07-01-2021 9:04pm

mr_edge_to_you wrote: »

I have an unhealthy obsession (fetish I suppose) with nice and fancy pens. Anyway, got an email this morning from Cross, that they have an additional 55% of some of their already reduced OUTLET stock. Just use coupon NEWYEAR.

Some odd looking pens in there but a few nice plain ones too. Been out of work for 5 months and starting a new job on Monday so I treated myself to a new pen for €25 inc shipping.

https://www.cross.com/cr_en_ie/

Mr Edge, thanks for sharing this...

I've also explored many interesting Pen's over the last year.

Some of my favourites have been:

Platinum #3776 Ultra Fine
TWBSI Eco Extra Fine
Ohto Tasche Compact
Pilot Elite

In general, Japanese Pens are made by craftsmen, whereas my experience of European Pens (especially Waterman) has been a mixed bag.

mik_da_man · 07-01-2021 9:08pm

SouthWesterly wrote: »

My worry would be refusing it and it not getting back to cross

Yeah, that's a bit of a concern.
I've asked for clarification in writing from them, will see how that works out.

mr_edge_to_you · 07-01-2021 9:32pm

turbot wrote: »

Mr Edge, thanks for sharing this...

I've also explored many interesting Pen's over the last year.

Some of my favourites have been:

Platinum #3776 Ultra Fine
TWBSI Eco Extra Fine
Ohto Tasche Compact
Pilot Elite

In general, Japanese Pens are made by craftsmen, whereas my experience of European Pens (especially Waterman) has been a mixed bag.

Haven't heard of any of those but I've recently bought a Rocketbook notebook so can't use my regular ball points on that. It's cool for saving notes. It uses a Pilot Frixion pen, they're nice!

luvlyjubbly · 07-01-2021 10:18pm

Just noticed that Cross appears on my AIB Visa Real Rewards list at the moment, 5% cashback can't believe might even get it cheaper now!

markad1 · 07-01-2021 10:23pm

Checked my avant card and it shows location Ireland for the transaction.

mr_edge_to_you · 07-01-2021 10:29pm

luvlyjubbly wrote: »

Just noticed that Cross appears on my AIB Visa Real Rewards list at the moment, 5% cashback can't believe might even get it cheaper now!

Seems like I got the worst deal, ordering first! Fingers crossed everyone's orders come through.

KinsellaJ · 08-01-2021 12:24am

Anybody exactly have their order shipped yet?

Atlantic Dawn · 08-01-2021 2:42am

KinsellaJ wrote: »

Anybody exactly have their order shipped yet?

My order appeared as a pending transaction on my online banking but when I checked today it's no longer there, no idea if it has been cancelled or not, I got the initial email that confirmed the order received.

whiterebel · 08-01-2021 9:02am

I got a shipping notice this morning, via DHL.

lawred2 · 08-01-2021 9:28am

whiterebel wrote: »

I got a shipping notice this morning, via DHL.

You're our guinea pig so

bungaro79 · 08-01-2021 10:01am

DHL are suspending all deliveries till next Wed so it looks like these will be delayed even further

https://amp.rte.ie/amp/1188437/?__twitter_impression=true

whiterebel · 08-01-2021 10:17am

bungaro79 wrote: »

DHL are suspending all deliveries till next Wed so it looks like these will be delayed even further

https://amp.rte.ie/amp/1188437/?__twitter_impression=true

That’s DPD, not DHL.

bungaro79 · 08-01-2021 10:23am

My bad, you're right.

tea and coffee · 08-01-2021 10:49am

Atlantic Dawn wrote: »

My order appeared as a pending transaction on my online banking but when I checked today it's no longer there, no idea if it has been cancelled or not, I got the initial email that confirmed the order received.

Just checked my bank and the same thing- it has disappeared

Davd · 08-01-2021 11:35am

eclipsechaser wrote: »

Just so people don't miss out on the full value:

55% off with NEWYEAR
a further 15% off when you sign up to the newsletter
And a further 20% off with Xexec20

If you do all that, it's 71.2% off already discounted items. Thanks OP and everyone in between.

Excuse my ignorance but how do you stack the discounts? When i add another code to the box, it replaces the previous code entered. Thanks.

clevtrev · 08-01-2021 11:39am

Davd wrote: »

Excuse my ignorance but how do you stack the discounts? When i add another code to the box, it replaces the previous code entered. Thanks.

they appear to have locked down the use of multiple discount codes. It only accepts just the one now. Probably due to widespread abuse by unwholesome types such as reside on boards.ie

mik_da_man · 08-01-2021 12:10pm

clevtrev wrote: »

they appear to have locked down the use of multiple discount codes. It only accepts just the one now. Probably due to widespread abuse by unwholesome types such as reside on boards.ie

I wonder if that's why money is going back. Orders using multiple codes being cancelled...

lawred2 · 08-01-2021 12:14pm

mik_da_man wrote: »

I wonder if that's why money is going back. Orders using multiple codes being cancelled...

an old cancellation email would be appreciated if that was the case

Atlantic Dawn · 08-01-2021 12:33pm

I only used the initial NEWYEAR code on its own, I've checked my order status but nothing showing when I enter my details the page just reloads.

Trankton · 08-01-2021 12:39pm

Atlantic Dawn wrote: »

I only used the initial NEWYEAR code on its own, I've checked my order status but nothing showing when I enter my details the page just reloads.

I did the same, actually set up and account as well so could keep an eye on the order but when I actually got to view order details I get this, so not sure what the hell is going on:

Status: Fraud
Order #: MB021053
Items Ordered
Items Ordered
Product Name SKU Price Qty Subtotal

lawred2 · 08-01-2021 12:40pm

Trankton wrote: »

I did the same, actually set up and account as well so could keep an eye on the order but when I actually got to view order details I get this, so not sure what the hell is going on:

Status: Fraud
Order #: MB021053
Items Ordered
Items Ordered
Product Name SKU Price Qty Subtotal

ffs

I'll log into mine and see as well

lawred2 · 08-01-2021 12:41pm

mine still marked as processing

Atlantic Dawn · 08-01-2021 12:44pm

Trankton wrote: »

I did the same, actually set up and account as well so could keep an eye on the order but when I actually got to view order details I get this, so not sure what the hell is going on:

Status: Fraud
Order #: MB021053
Items Ordered
Items Ordered
Product Name SKU Price Qty Subtotal

Really odd, I wouldn't mind if it was some unique code they gave to certain groups of people but the NEWYEAR code was actually also on the homepage when you went on to the site.

"Fraud", is not really a very customer friendly term they are using, accusing you of something bad.

lawred2 · 08-01-2021 12:46pm

Atlantic Dawn wrote: »

Really odd, I wouldn't mind if it was some unique code they gave to certain groups of people but the NEWYEAR code was actually also on the homepage when you went on to the site.

"Fraud", is not really a very customer friendly term they are using, accusing you of something bad.

The system allowed stacking of codes. Hardly fraudulent for a consumer to then do it.

rodneytrotter15 · 08-01-2021 12:47pm

Ah sh*ite....sound like they will flag all orders that used multiple discount codes as fraud and we're rumbled. Or has anyone got shipment notification yet ?

Luckycharms_74 · 08-01-2021 12:48pm

Still no payment taking from my Revolut card. Order placed on the 4th

Trankton · 08-01-2021 12:48pm

rodneytrotter15 wrote: »

Ah sh*ite....sound like they will flag all orders that used multiple discount codes as fraud and we're rumbled. Or has anyone got shipment notification yet ?

I didn't stack codes though, only used the NEWYEAR code.

rodneytrotter15 · 08-01-2021 12:49pm

Trankton wrote: »

I didn't stack codes though, only used the NEWYEAR code.

Scrap that theory so...

Cross Pens

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