DualSense Controller Issues Thread

I bought a Nintendo switch 2.7m usb cable from Smyths for 7 euro. Working an absolute treat.

No worries, glad my horrible experience helped someone!

Email Gamestop.ie support, they usually get back quick enough, day or 2 at latest, to get their official response to it. They may very well tell you to deal with Sony but you might get lucky with GS first. Worst case scenario, you lose 2 days of progress getting a replacement from Sony by checking with GS first. I think the wait time with Sony is about 2 weeks last i checked.

FYI for anyone with a faulty controller that they may think is out of warranty apparently Sony’s warranty starts from the date the controller is connected to a ps5. (This might help people who bought a launch console last year but didn’t use it until Christmas)

i found this out as my second controller which had an r2 button fail last night which the guy confirmed as being out of warranty by 5 days by saying the controller first connected to psn on the 19th last year

And they were firmly saying they would not fix it as it was out by 5 days. (Even though they currently have my other Controller which I returned 2 weeks ago for the same issue)

So if you notice any intermittent issues before your warranty is up send it back because if the issue gets worse and it goes past the year mark they won’t touch it :/

Is the warranty for 1 year or 2 years for the ps5 controller? My R2 button has just packed in and I am seeing conflicting reports online in regards the warranty - some sites saying 2 year warranty for Europe and 1 year for USA.

Can't believe Smyth's are still at that criac. I was astonished at the 28 day warranty "information" sheet that they handed me with the PS5 at launch. Was even told to test it if it's a Christmas present, because if it's faulty it'll be outside the warranty window (in the five weeks it took to reach Christmas).

I backed their customer service into admitting that information is incorrect, so when the L2 spring went pop in my controller a few months after launch, I waved it in their faces in store when they refused. Had a new controller less than five minutes later.

Consumer rights really needs to be a subject in school; everyone will be clued up, retailers won't be able to pull shady stuff like this, it'd be an "easy" few percent for students. Everyone wins.

Currys will probably suggest you go to Sony and Sony will take them.

But you are better off arguing and getting Currys to take them the reason being is you will get a new controller so you will have a 12 month Sony warranty, which will only activate from the day you connect the controller to your PS5. (so if you don't play 2 player games you can keep one in storage until the first one breaks again)

If you send it to Sony you get a refurbished one back with a 3 month warranty or a warranty that's extended to the length remaining on your original controller (so ~6 months in your case) activated from the date they send it to you. So it will probably be out of warranty by the time it breaks again

Im not sure probably just best to hand them your controller(s) and receipt and say you need to return them as they are faulty. If they start saying go to Sony you could have the consumer rights page printed out (or ready to go on your phone) and show them the the part where it says "Return the item to the seller (not the manufacturer)"

https://www.citizensinformation.ie/en/consumer/consumer_laws/your_rights_as_consumer_in_ireland.html

But it might be best to give them the chance to do the correct thing before pulling out the consumer regulations document

When i was talking to Smyths i just sent them that link and said i called consumer regulations and they told me that Smyths had to deal with it, after that Smyths accepted the return request

I don't think there's a crazy amount of issues with them, just that when you go looking for other people with issues you'll find complaints, but there's no where to find people actively saying they've no issues. If it was a high percentage, some media outlets would be all over it, but I can't find anything regarding return rates.

I've burned through a stack of the damn things - spring snapped in my bundled (launch) controller, so I bought a new one (Smyth's were still closed during lockdown).

Replacement controller (which was fine) was traded into GameStop for the Cosmic Red one - sticks on the red felt like the controller was ten years old, with grinding and popping. Replacement Black one had the same. Gave up, figured there was a bad batch, few months down the line I bought another red one and this had worse sticks than the others.

So I've got my vanilla controller from March this year that is holding up, but I've already had more faulty Dualsense than PS1, PS2, PS3, PS4 combined (which is to say, I only ever had one faulty Dualshock 4).

Nah I'm keeping my white one, the sticks are in good nick and I don't want to play the build quality lottery.

Shame though, it was a very good deal last time and I quite like the purple one.

I've sent two back and got replacements, ended up turning off the feedback on the triggers to make them last (defeats the purpose of having a dualsense controller though)

They can go fvck themselves. 70 euro controllers that dont even last a year. They should have a system in place for this dualsense sh!tshow so no-one has to go without their controller. I managed to get 1 of mine returned to Currys but they are telling me I'll be without it for at least 2 weeks. Bullsh!t.

Ive a ps4 controller thats never given any bother for 6 years. That will do me until I get my soldering iron and sucker.