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Venice - Urgent help required re cancellation

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  • 14-11-2019 2:22pm
    #1
    dragona
    Registered Users Posts: 1,646 ✭✭✭


    My son and girlfriend booked a few days in Venice, due to fly out Monday.

    Venice is flooded, so no go,Hotel has been paid IN FULL. They cannot cancel which is fair enough, so they want to book somewhere else and keep the flight.

    They have been informed that if they don't show, they will be charged a fee, Is this correct? The room is paid for regardless! They can't possibly go to Venice and are resigned to having lost the hotel money, but can't afford to book somewhere else and be charged for not showing up!

    They booked with Hotels.com who apparently can't help.


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    #2
    weisses
    Registered Users Posts: 9,446 ✭✭✭weisses


    dragona wrote: »
    My son and girlfriend booked a few days in Venice, due to fly out Monday.

    Venice is flooded, so no go,Hotel has been paid IN FULL. They cannot cancel which is fair enough, so they want to book somewhere else and keep the flight.

    They have been informed that if they don't show, they will be charged a fee, Is this correct? The room is paid for regardless! They can't possibly go to Venice and are resigned to having lost the hotel money, but can't afford to book somewhere else and be charged for not showing up!

    They booked with Hotels.com who apparently can't help.

    Why No Go? Hotels are still open.

    https://www.independent.co.uk/travel/news-and-advice/venice-flooding-latest-weather-rain-water-italy-travel-tourists-a9201501.html

    Seems that they can go but dont want to now, correct ?


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    #3
    o1s1n
    Registered Users Posts: 34,541 ✭✭✭✭o1s1n
    Master of the Universe


    weisses wrote: »
    Why No Go? Hotels are still open.

    https://www.independent.co.uk/travel/news-and-advice/venice-flooding-latest-weather-rain-water-italy-travel-tourists-a9201501.html

    Seems that they can go but dont want to now, correct ?

    Did you even read your link?


    'The city’s mayor, Luigi Brugnaro, declared it a disaster zone and is asking the government to call a state of emergency, which would allow funds to be freed to address the damage'

    My sister and her boyfriend are in the exact same position, meant to be heading next week and are being told they can't cancel their accomodation.


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    #4
    dragona
    Registered Users Posts: 1,646 ✭✭✭dragona


    They want to fly in anyway, and get a train to somewhere else. The hotel is going to CHARGE them if they don't show, which is insane as they have already paid. Don't know what to do.


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    #5
    o1s1n
    Registered Users Posts: 34,541 ✭✭✭✭o1s1n
    Master of the Universe


    dragona wrote: »
    They want to fly in anyway, and get a train to somewhere else. The hotel is going to CHARGE them if they don't show, which is insane as they have already paid. Don't know what to do.

    The more you describe your situation the more I think we're actually talking about the same people :eek:


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    #6
    endacl
    Registered Users Posts: 22,238 ✭✭✭✭endacl


    Get onto the CC company and put a block on the payment.


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    #7
    dragona
    Registered Users Posts: 1,646 ✭✭✭dragona


    o1s1n wrote: »
    The more you describe your situation the more I think we're actually talking about the same people :eek:

    oh yes? :confused: J and C ?


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    #8
    o1s1n
    Registered Users Posts: 34,541 ✭✭✭✭o1s1n
    Master of the Universe


    dragona wrote: »
    oh yes? :confused:

    Sister's name starts with a J and her boyfriends name starts with a C.

    Either we're talking about the same people or we've both got family in exactly the same situation on Monday trying to cancel accomodation in Venice :D


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    #9
    o1s1n
    Registered Users Posts: 34,541 ✭✭✭✭o1s1n
    Master of the Universe


    dragona wrote: »
    oh yes? :confused: J and C ?

    Haha bingo! That's mad!


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    #10
    2smiggy
    Registered Users Posts: 20,028 ✭✭✭✭2smiggy


    tenor.gif


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    #11
    dragona
    Registered Users Posts: 1,646 ✭✭✭dragona


    o1s1n wrote: »
    Haha bingo! That's mad!

    Yep then! small world :cool: I'm getting annoyed about it. charging for no show is beyond ridiculous. To cancel is one thing, but to charge them for not turning up???


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    #12
    Jaden
    Registered Users Posts: 2,393 ✭✭✭Jaden


    Just go, it doesn't look that bad: https://www.skylinewebcams.com/en/webcam/italia/veneto/venezia/piazza-san-marco.html


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    #13
    marcos_94
    Registered Users Posts: 346 ✭✭marcos_94


    dragona wrote: »
    Yep then! small world :cool: I'm getting annoyed about it. charging for no show is beyond ridiculous. To cancel is one thing, but to charge them for not turning up???

    not sure who they booked with but normally with hotels.com when i book there are two prices options, one which is the cheapest but offers no free cancellation and a second option which offers free cancellation but is slightly more expensive.

    They should be able to get the full price refunded back minus the cancellation fee. Sadly, it is part of booking the cheapest hotels/rental cars/flights/etc.

    If they have travel insurance, it may be worth calling them and seeing what they can do considering the circumstances in Venice


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    #14
    touts
    Registered Users Posts: 6,438 ✭✭✭touts


    So Dragona & O1s1n now that you know each other did you find anything juicy in the other's post history because we all know that's the only thing you've been doing for the last 15 minutes.


    And tell them to go to Venice. By Monday the water will have subsided but thousands of other tourists will be skipping the place so that makes it an ideal time to go without the crazy hoards.


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    #15
    o1s1n
    Registered Users Posts: 34,541 ✭✭✭✭o1s1n
    Master of the Universe


    Jaden wrote: »
    Just go, it doesn't look that bad: https://www.skylinewebcams.com/en/webcam/italia/veneto/venezia/piazza-san-marco.html

    The particular hotel that was booked flooded and the hotel owner was completely honest on the phone and said it might actually flood again.


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    #16
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    Hi all,

    This is J. I called the hotel yesterday and they told me they were still open but the that they ground floor had been flooded and the streets outside have been flooded. They then lied to hotel.com and said they had been unaffected by the flood and hotel.com seem to believe them.

    We've been looking a lot into it may not let up by Monday. The locals are trying to get the tourists to stay so they won't lose money.

    I'd rather go see Venice when it's not in a state of emergency. Or stay in a flooded hotel as it doesn't sound the safest.


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    #17
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    Also hi dragona and o1s1n :)


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    #18
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    marcos_94 wrote: »
    not sure who they booked with but normally with hotels.com when i book there are two prices options, one which is the cheapest but offers no free cancellation and a second option which offers free cancellation but is slightly more expensive

    There was only one price for this listing unfortunately.


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    #19
    Duane Dibbley
    Closed Accounts Posts: 418 ✭✭Duane Dibbley


    Venice is currently a mess under a state of emergency.

    I go every year but there is no way I would be going now.

    Shops , Restaurants and attractions are nearly all flooded or damaged.

    Hopefully one way or another you they get a refund.


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    #20
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    Duane Dibbley wrote: »
    Venice is currently a mess under a state of emergency.

    I go every year but there is no way I would be going now.

    Shops , Restaurants and attractions are nearly all flooded or damaged.

    Hopefully one way or another you they get a refund.

    I've reached out to hotels.com multiple times and it looks like a refund isn't going to happen. We may just have to count it as a loss. Going to try get a hotel in Verona instead.


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    #21
    ted1
    Registered Users Posts: 23,316 ✭✭✭✭ted1


    dragona wrote: »
    My son and girlfriend booked a few days in Venice, due to fly out Monday.

    Venice is flooded, so no go,Hotel has been paid IN FULL. They cannot cancel which is fair enough, so they want to book somewhere else and keep the flight.

    They have been informed that if they don't show, they will be charged a fee, Is this correct? The room is paid for regardless! They can't possibly go to Venice and are resigned to having lost the hotel money, but can't afford to book somewhere else and be charged for not showing up!

    They booked with Hotels.com who apparently can't help.

    Do they have travel insurance?

    And Force Majure should allow them to cancel without penalty


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    #22
    sweetie
    Registered Users Posts: 9,791 ✭✭✭sweetie


    Jeshoca wrote: »
    I've reached out to hotels.com multiple times and it looks like a refund isn't going to happen. We may just have to count it as a loss. Going to try get a hotel in Verona instead.

    Sorry for your trouble, Verona is lovely. Stayed in Artpop hotel a bit outside the town on our Honeymoon


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    #23
    zzdp
    Registered Users Posts: 52 ✭✭zzdp


    Contact hotel directly if the hotel is closed ask them for an email to confirm. Then contact hotels.com. they will then have to refund you or offer another hotel. This happened to me when a hotel failed to reopen 9 months after a hurricane(400 euro a night). Hotels.com had to give me another hotel that cost 2500 euro a night. As your booking is guarenteed with hotels.com they have to sort u if the hotel is closed. I was also in Venice a few years ago when the whole place flooded the water went very quick and the place was u and running the next day.


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    #24
    dragona
    Registered Users Posts: 1,646 ✭✭✭dragona


    Jeshoca wrote: »
    I've reached out to hotels.com multiple times and it looks like a refund isn't going to happen. We may just have to count it as a loss. Going to try get a hotel in Verona instead.

    What about the no show charge? That really annoys me!


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    #25
    Stevieluvsye
    Banned (with Prison Access) Posts: 2,907 ✭✭✭Stevieluvsye


    What a bizarre thread, we just need the boyfriend now


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    #26
    Gavlor
    Registered Users Posts: 6,176 ✭✭✭Gavlor


    Has somebody hacked a family WhatsApp and is redirecting messages to boards?


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    #27
    Ficheall
    Registered Users Posts: 9,021 ✭✭✭Ficheall


    Stevieluvsye wrote: »
    What a bizarre thread, we just need the boyfriend now
    I'll volunteer, contingent on pics.


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    #28
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    dragona wrote: »
    What about the no show charge? That really annoys me!

    Still working on that one! We're about to go out for lunch I'll give the hotel another call when we get back . I'll keep you updated :)


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    #29
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    Gavlor wrote: »
    Has somebody hacked a family WhatsApp and is redirecting messages to boards?


    Haha my brother told me about the thread when he found out it was about me


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    #30
    Doop
    Registered Users Posts: 1,466 ✭✭✭Doop


    Get someone else to contact the hotel (by email) asking if they are open for bookings as you want to book for tomorrow.... ie trick them into answering that they are in fact closed? send the answer to hotels.com


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    #31
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    Doop wrote: »
    Get someone else to contact the hotel (by email) asking if they are open for bookings as you want to book for tomorrow.... ie trick them into answering that they are in fact closed? send the answer to hotels.com


    They said they're still taking reservations, even though they're flooded. That's the problem.


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