E global central

thund3rbird_ · 12-01-2021 9:06pm

Immelman wrote: »

Rang Gls again today. They confirmed my package was lost and couldn’t be found Limerick depot. Advised me to contact the consignor where the fun will start. Have already sent eglobal an email that I received from Gls indicating item missing and I had paid for insured shipping. Should I wait a few day for eglobal to respond or go straight to PayPal?

open a case immediately with paypal, you will have about 2 weeks before you need to escalate

try get GLS to confirm by email that the package is lost & save as a pdf.
save all other contact with eglobal as PDFs - you may need it for claiming your refund as this will be proof you have not received it.

in fact, save anything to do with your order

before you raise it with paypal.. create a new folder on your pc for all the docs

state your case with paypal as clearly as possible.
If you do get the email from GLS referring to it several times, phonecall may not be enough.

Immelman · 13-01-2021 12:15am

Have done so this evening thank you for the advice will keep you posted

blowin3 · 15-01-2021 4:45pm

I have only seen this tread. I bought a camera and lens for over 2k than I saw all this bad press. I payed with PayPal but have noticed it has not been deducted from visa card yet. Is this normal can I stop payment or take the chance and if it does not work make a claim with PayPal?

corks finest · 15-01-2021 4:52pm

blowin3 wrote: »

I have only seen this tread. I bought a camera and lens for over 2k than I saw all this bad press. I payed with PayPal but have noticed it has not been deducted from visa card yet. Is this normal can I stop payment or take the chance and if it does not work make a claim with PayPal?

It's takes a while officially for it to show up on your bank account, AFAIK you've made a contract /agreement with eglobal to purchase, if it was me and I was worried /unhappy with I'd contact my bank ASAP
Regarding PayPal dispute etc you can't make a claim until after purchase and only if you meet the criteria to open a dispute via PP
You have a valid reason for this ie wrong description
No delivery
Damaged
Never arrived

On a positive note eglobal mostly do deliver, but are v late, communication is fire, and sometimes they take your money even though goods aren't in stock
Tbf most ppl waiting on camera equipment etc get it

blowin3 · 15-01-2021 5:15pm

corks finest wrote: »

It's takes a while officially for it to show up on your bank account, AFAIK you've made a contract /agreement with eglobal to purchase, if it was me and I was worried /unhappy with I'd contact my bank ASAP
Regarding PayPal dispute etc you can't make a claim until after purchase and only if you meet the criteria to open a dispute via PP
You have a valid reason for this ie wrong description
No delivery
Damaged
Never arrived

On a positive note eglobal mostly do deliver, but are v late, communication is fire, and sometimes they take your money even though goods aren't in stock
Tbf most ppl waiting on camera equipment etc get it

Thanks corks I suppose the best bet is to hold on and see what happens and give it maybe 3 weeks. I just feel stupid that I did not research the company it just looks so legit.

corks finest · 15-01-2021 7:43pm

blowin3 wrote: »

Thanks corks I suppose the best bet is to hold on and see what happens and give it maybe 3 weeks. I just feel stupid that I did not research the company it just looks so legit.

I got caught myself boy, don't give up, they're awful for communication etc, I'll never again buy off them, and actually spent an extra e150 locally than order off them last time, hope all goes well, keep all here informed Pls

Immelman · 15-01-2021 11:11pm

Opened a case with PayPal just checked my order status on eGlobal and it is now saying ‘PayPal Reversed’ hoping that means money coming back? In fairness if that is the case I’m happy and the fact that the courier lost the package a quick resolution from eglobal. However will reserve final judgement until money back in my account

corks finest · 16-01-2021 12:33am

Immelman wrote: »

Opened a case with PayPal just checked my order status on eGlobal and it is now saying ‘PayPal Reversed’ hoping that means money coming back? In fairness if that is the case I’m happy and the fact that the courier lost the package a quick resolution from eglobal. However will reserve final judgement until money back in my account

Yes a week or so you'll get it back, took about 7/10 days for me - - - - - - no more eglobal?

Immelman · 16-01-2021 12:49am

Yup too many variables but at least resolved. Thanks for the help much appreciated

corks finest · 16-01-2021 1:46am

Immelman wrote: »

Yup too many variables but at least resolved. Thanks for the help much appreciated

Great place this forum for advice

Copper_pipe · 21-01-2021 8:12am

Copper_pipe wrote: »

On day 12 of " 222021-01-07We apologise for the delay, we are following up your order to get it delivered to you as soon as possible."

Obviously no update on the GLS site either :mad:

To follow up on this.

Turns out I was refunded on the 27th of December and only realized it yesterday.

Ordered the 11th.
Shipped on 17th.
Refunded on the 27TH.

I paid for it using a gift card from Work so It wasn't my normal bank card hence why I didn't notice the refund sooner!

NUTZZ · 21-01-2021 9:09pm

I've used eGlobal for years and never had any issues with them, I've ordered numerous phones and just received my iPhone 12:

Ordered on 06/01/21
Picked on 11/01/21
Dispatched 14/01/21
Delivered 21/01/21

Orders do occasionally go missing, from any seller (Amazon, eBay etc.), but can't really blame eGlobal for that. Years ago buying my HTC One M8, after I ordered it, they confirmed the colour I wanted was out of stock and refunded me the money straight away, they emailed two weeks later to let me know it was back in stock.

Immelman · 22-01-2021 1:17am

Still awaiting my refund and f all comms from eglobal

corks finest · 22-01-2021 9:07am

Immelman wrote: »

Still awaiting my refund and f all comms from eglobal

They're a shambles

blowin3 · 23-01-2021 10:54am

blowin3 wrote: »

I have only seen this tread. I bought a camera and lens for over 2k than I saw all this bad press. I payed with PayPal but have noticed it has not been deducted from visa card yet. Is this normal can I stop payment or take the chance and if it does not work make a claim with PayPal?

Now I got this update a new tracking number that transfers me to DPD and the following message on DPD site. Is this legit or just a way of keeping me cool?

Time DPD parcel centre Parcel status
20.01.2021 08:15 DPD data centre
Order information has been transmitted to DPD.

javiercarrillo · 25-01-2021 12:02pm

blowin3 wrote: »

Now I got this update a new tracking number that transfers me to DPD and the following message on DPD site. Is this legit or just a way of keeping me cool?

Time DPD parcel centre Parcel status
20.01.2021 08:15 DPD data centre
Order information has been transmitted to DPD.

If it makes you feel better, we are in the same boat. I also ordered on the same day, camera equipment for about the same value, also paid with PP and, like you, the only update I've seen so far is that the pickup info (no the parcel itself) has been sent to GLS. OMG, your name is not Javier too, is it? haha

I'm not worried just yet (since people seem to say that they do deliver, even if it takes forever), but I'm keeping an eye anyway.

blowin3 · 25-01-2021 12:42pm

javiercarrillo wrote: »

If it makes you feel better, we are in the same boat. I also ordered on the same day, camera equipment for about the same value, also paid with PP and, like you, the only update I've seen so far is that the pickup info (no the parcel itself) has been sent to GLS. OMG, your name is not Javier too, is it? haha

I'm not worried just yet (since people seem to say that they do deliver, even if it takes forever), but I'm keeping an eye anyway.

I am a little worried but like you must wait. But if by next week noting concert but updates I will put in a claim with PP not worth taking chance with 2k.

javiercarrillo · 25-01-2021 12:48pm

blowin3 wrote: »

I am a little worried but like you must wait. But if by next week noting concert but updates I will put in a claim with PP not worth taking chance with 2k.

Same here. I am waiting until next week and after that I will put in a claim with PP too.

blowin3 · 27-01-2021 11:28am

javiercarrillo wrote: »

Same here. I am waiting until next week and after that I will put in a claim with PP too.

Things are looking good its in the DPD system

Date Time City Parcel status
27.01.2021 02:22 Puurs (BE)
In transit.
26.01.2021 15:30 Mechelen (BE)
In transit.
20.01.2021 08:15 DPD data centre
Order information has been transmitted to DPD.

javiercarrillo · 27-01-2021 1:25pm

blowin3 wrote: »

Things are looking good its in the DPD system

Date Time City Parcel status
27.01.2021 02:22 Puurs (BE)
In transit.
26.01.2021 15:30 Mechelen (BE)
In transit.
20.01.2021 08:15 DPD data centre
Order information has been transmitted to DPD.

Yeah, same here too. According to GLS' website, parcel is now in France and on its way here

27/01/2021 05:22 The parcel has reached the parcel center. France CARVIN
27/01/2021 05:22 The parcel has left the parcel center. France CARVIN
26/01/2021 13:34 The parcel has left the parcel center. France CARVIN
25/01/2021 19:38 The parcel has left the parcel center. Netherlands
25/01/2021 19:38 The parcel was handed over to GLS. Netherlands
20/01/2021 07:14 The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS. Netherlands

Now I just hope they don't send me a brick in the box! :pac:

blowin3 · 27-01-2021 6:28pm

javiercarrillo wrote: »

Yeah, same here too. According to GLS' website, parcel is now in France and on its way here

27/01/2021 05:22 The parcel has reached the parcel center. France CARVIN
27/01/2021 05:22 The parcel has left the parcel center. France CARVIN
26/01/2021 13:34 The parcel has left the parcel center. France CARVIN
25/01/2021 19:38 The parcel has left the parcel center. Netherlands
25/01/2021 19:38 The parcel was handed over to GLS. Netherlands
20/01/2021 07:14 The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS. Netherlands

Now I just hope they don't send me a brick in the box! :pac:

I am still wary of them hopefully it won't get lost but hopeful at this stage .

Immelman · 28-01-2021 1:35am

Btw better tracking info on the GLS.NL site v GLS.IE

blowin3 · 30-01-2021 3:53pm

Immelman wrote: »

Btw better tracking info on the GLS.NL site v GLS.IE

Have you had any updates? I have had noting just that parcel in Holland since the 28th.

javiercarrillo · 30-01-2021 4:06pm

blowin3 wrote: »

Have you had any updates? I have had noting just that parcel in Holland since the 28th.

According to GLS' site, my parcel reached Ireland. However, it is still in phase 2 out of 5 (according to the site, it has not reached "final parcel center" yet).

So, I guess I'm in the hands of GLS now.

And still wishing the box, when/if I get it, contains a camera and not a brick!:pac:

javiercarrillo · 30-01-2021 4:11pm

FWIW, I've made a fair amount of orders on Thomann.de (a very reputable vendor) and, no matter when Thomann hands the goods to DHL or UPS (the couriers they work with), my parcels always sit in some DHL/UPS warehouse until the following weekend, so they only reach Ireland on Sunday night/Mondays mornings.

It's like they get everything together and then have a single weekly shipment to Ireland, which I guess makes sense for them.

So, maybe DPD does the same. Maybe they'll send your parcel (along with others) over the weekend.

blowin3 · 30-01-2021 8:20pm

Hopefully but you for sure will receive yours next week.

javiercarrillo · 01-02-2021 10:37pm

blowin3 wrote: »

Hopefully but you for sure will receive yours next week.

Hey, just to let you know I got my parcel and... it was not a brick!

Still testing the product to make sure everything works well however the parcel was very well packed and everything inside seemed new (packaging, stickers, manuals, etc.).

I hope you get yours soon!

blowin3 · 01-02-2021 10:44pm

javiercarrillo wrote: »

Hey, just to let you know I got my parcel and... it was not a brick!

Still testing the product to make sure everything works well however the parcel was very well packed and everything inside seemed new (packaging, stickers, manuals, etc.).

I hope you get yours soon!

I just saw tonight its after landing in Athlone so hopefully tomorrow or Wednesday . Its been a long worrying few weeks I dont know if I would buy again good savings but is it worth the hassle.

blowin3 · 03-02-2021 4:00pm

At long last it finally arrived. So not a scam but you have to wait for delivery and always pay with PayPal best advice .

javiercarrillo · 03-02-2021 5:00pm

blowin3 wrote: »

At long last it finally arrived. So not a scam but you have to wait for delivery and always pay with PayPal best advice .

I'm glad your order arrived. Yeah, I would definitely only use PayPal and it better be something not needed urgently!

Enjoy!

E global central

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