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15-05-2019, 13:44   #211
Sir Oxman
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Vodafone are as bad, if not worse.

They're moving to a callback only model for support, can't ring up and be put straight through to most departments any more. Plenty of reports online of only being able to schedule callbacks days away. At least they can say they don't leave people stuck on hold, eh!!

Their social media team seem to have gone MIA for the last month - a handful of responses here on boards, no responses in well over a week on their own website forum and most posts on their facebook unresponded to bar a generic post about receiving a high volume of queries and they're working through them in the order received.

Live chat is permanently busy.

Out of the frying pan etc. etc.

I've noticed that with VF, I'd say they'll be hopping off boards following eir


Live chat - true, takes ages to get onto chat (my experience a week or two ago)


I don't understand why comms companies lack communications skills...
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15-05-2019, 13:56   #212
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Has anyone with Eir or who has been with Eir for mobile only had issues with customer service?
I'm currently on Vodafone Student PAUG and dont want to leave it if Eir are truly as bad as people are saying.
I've been with them for the past year or so on a 30 day SIM only contract and can honestly say I've never had a problem with them. Switched from Tesco Mobile when service kept dropping and I'm happy with them

Last edited by Pflano; 15-05-2019 at 13:57. Reason: Add info
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15-05-2019, 14:50   #213
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If you sign up via the OneBigSwitch phone number it's €14.99 for 12 months.(€9.99 if you take broadband at €34.99pm also)

Signing up in store it will be 6 months. Both phone contracts are on a rolling 30 day contract.
I did this. Chose eir mostly because of the sports pack (although epl is done for time being). Was easy enough.

Just called on 1800 303 719. But I think you can do it at onebigswitch.ie too.
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15-05-2019, 19:13   #214
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I agree with all that. Vodafone are an absolute disaster. I wouldn't be joining them and paying them for their well over priced monthly plans. For €15pm with Eir, once you're up and running, you can't beat that price. The network works fine for me and I never need to contact their customer care.
This is the truth of it.

Eir are a disaster to deal with if something goes wrong, but Vodafone are no better and trading on their legacy reputation. These days they're no better from a customer service/back office perspective, but they are ridiculously overpriced and poor value. Their network is no better than eir in most places, and indoor coverage is abysmal (read the many comments on WiFi calling - or lack thereof - and suresignal issues - including dangerously overheating - on their boards forum).

The truth is that Comreg should never have approved the sale of O2 to 3 as while they weren't great either, they at least drove some competition and innovation in the market from the others.

It's a bit ridiculous that for a country which wholeheartedly embraced the mobile phone, that we don't actually have ONE all-round "decent" network.
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15-05-2019, 19:18   #215
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I did this. Chose eir mostly because of the sports pack (although epl is done for time being). Was easy enough.

Just called on 1800 303 719. But I think you can do it at onebigswitch.ie too.
FYI.. The future of BT Sport with eir is in doubt so far as I'm aware. Sky have a deal with them to bundle it as part of their services prior to the new season. This could see them removed from eir, or that you'll need to pay for it anyway.

https://www.irishtimes.com/sport/soc...over-1.3823004

If this was a deal breaker you may want to read up on it before the cooling off period expires
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15-05-2019, 19:43   #216
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VF is waiting bud,,,,,,no comparison to the eir ****e customer care,wake up ppl EIR DO NOT CARE !
Vodafone are as bad, if not worse.

They're moving to a callback only model for support, can't ring up and be put straight through to most departments any more. Plenty of reports online of only being able to schedule callbacks days away. At least they can say they don't leave people stuck on hold, eh!!

Their social media team seem to have gone MIA for the last month - a handful of responses here on boards, no responses in well over a week on their own website forum and most posts on their facebook unresponded to bar a generic post about receiving a high volume of queries and they're working through them in the order received.

Live chat is permanently busy.

Out of the frying pan etc. etc.
You're 200 percent wrong- VF live chat are fantastic, someone will be live chatting within 3 minutes,want to check your facts,I was onto them 5 times in the past 3 month's,sorted immediately,bar once
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15-05-2019, 19:49   #217
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You're 200 percent wrong- VF live chat are fantastic, someone will be live chatting within 3 minutes,want to check your facts,I was onto them 5 times in the past 3 month's,sorted immediately,bar once
VF previously screwed my porting out so badly and made it so impossible to get someone who could sort it out that I had to wait for a letter from their credit team which had the main switchboard number on it before I finally got it sorted.

My experience with live chat services in general is that it's OK for any very basic or routine questions or requests. Anything more than that though and you're in for some long phone calls - and I've been through all the main operators, but it's not restricted to just telecoms companies either.
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15-05-2019, 20:17   #218
KildareP
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You're 200 percent wrong- VF live chat are fantastic, someone will be live chatting within 3 minutes,want to check your facts,I was onto them 5 times in the past 3 month's,sorted immediately,bar once
Try it. Go on. I've had reason to try livechat this week (mainly since I couldn't get a response anywhere else) and spent the whole day repeatedly filling out the initial chat screen only to click through and be told all agents were busy.

Vodafone are just as bad as you make Eir out to be in your unusually high numbers of posts on this thread, each attempting to rubbish them (and big up vodafone).

Last edited by KildareP; 15-05-2019 at 20:22.
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15-05-2019, 20:27   #219
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Can anyone give idea of the mobile data speeds of Eir?
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15-05-2019, 20:35   #220
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Can anyone give idea of the mobile data speeds of Eir?
I am not getting great speeds in Douglas Cork. About 15Mbps. If I get 4G+ it goes up to about 30Mbps.

When I was with Vodafone it was much faster. 4G was regularly about 30-40Mbps and 4G+ up to 60/70Mbps
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15-05-2019, 21:58   #221
corks finest
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You're 200 percent wrong- VF live chat are fantastic, someone will be live chatting within 3 minutes,want to check your facts,I was onto them 5 times in the past 3 month's,sorted immediately,bar once
Try it. Go on. I've had reason to try livechat this week (mainly since I couldn't get a response anywhere else) and spent the whole day repeatedly filling out the initial chat screen only to click through and be told all agents were busy.

Vodafone are just as bad as you make Eir out to be in your unusually high numbers of posts on this thread, each attempting to rubbish them (and big up vodafone).
Google eir customer care,or check the various bits here over the years,rir are total ****e ref customer care, VF come out in top every time, FYI I got onto live chat no problem earlier today. , amazing isn't it?
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15-05-2019, 22:33   #222
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Google eir customer care,or check the various bits here over the years,rir are total ****e ref customer care, VF come out in top every time, FYI I got onto live chat no problem earlier today. , amazing isn't it?
They are just 4 behind Vodafone in reputation and a huge jump from where they were sitting in the bottom 5 a year or two ago:
https://thereputationsagency.ie/view...B-20090519.pdf

I have dealth with vodafone both on the consumer side and on the corporate side and my dealings have been overwhelmingly awful every time. But equally so with Eir.

I just find it odd how you are on some kind of mission to bash Eir on this thread at every available opportunity whilst bigging up vodafone. As far as I am concerned their backoffice support is equally as bad as each other.

You also ignored my points about vodafone phone support being gradually reduced and their social media channels being effectively abandoned the last month.

Anyway that's enough for me on vodafone. If you sign up to this deal and it goes swimmingly you are onto a winner and fair play. If not prepare for pain.
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16-05-2019, 07:09   #223
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All "live chat" services are bots anyway. If one is better than another it just means that it's got better modelling.
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16-05-2019, 08:09   #224
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All "live chat" services are bots anyway. If one is better than another it just means that it's got better modelling.
Total BS
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16-05-2019, 11:03   #225
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A bit off topic but if my Billpay contract is up with Eir on the 29th of this month adn i cant get them to give me any existing or new customer deals to stay albeit switch to SIMO can i just arrange with one of the other providers to switch over on May 30th ??
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