Potential bad dealership practice?

Philb76 wrote: »

Does your brother have the logbook yet

No but it wouldn't have arrived yet anyway

ml100 wrote: »

Your brother owns the jeep now, get him to ring Toyota to find out its service history, as someone mentioned, commercials are cvrt'd every year so he should contact them to get the cert, it will have the mileage from the previous years.

He already has the cert showing cvrt km from 2020 ,2019 and 2018 ,even has a disc for 2019 along with obviously having the recent one

What good is ringing Toyota if vehicle was serviced by a small garage outfit or even by owner themselves?

Mjolnir wrote: »

Why would they have to bring it back to the dealer they purchased it from when going to any main dealer would keep the warranty intact.
Not a hope will they give you the original owners name nor would ya need it, just get him to ring and ask.
Lots of people are willing to travel for good deals.

if they didnt bring it back to the dealer it originally came from , what good would it be calling them about service history ? , it was suggested earlier that my brother should ring the toyota dealer where the car was first sold in order to enquire about servicing or mileage etc as a means to trying to eliminate the suspicion of clocking ?

i didnt say anything aboout " keeping the warranty in tact "

the warranty is now over anyway , brother got an engine and transmission twelve month warranty in writing

Mjolnir wrote: »

If they're a main dealer they might be able to tell you if its been kept between the network. Thus confirming millage. He can simply say he doesn't have the service history and would like to know its service history to maintain it.

The point about the warranty is that most people buying a new car will stay in the main dealer network, as most require you to keep it serviced by a main dealer to maintain the warranty.

At no stage did I mention you saying anything about the warranty, take the tin foil hat off for a second and listen to what people are saying instead of coming up with more theories.

Even bring it to a Toyota specialist or indie with the software and ask for them to do a check of the ecu for the correct millage. If it turns out to be clocked bring it back straight away and report it.

thanks , when you say " toyota specialist " , i presume you dont just mean a regular toyota main dealer

it would seem odd that after buying a new vehicle , the original owner risked voiding their warranty by not returning to the toyota network for due servicing , that there are no stamps from any toyota network dealers implies this did happen

obviously thats a seperate issue from clocking but even the vehicle wasnt clocked , if the vehicle was only first serviced at 59000 km with the used car dealer , its not a great sign in terms of the original owners attitude to car ownership

Mjolnir wrote: »

Unfortunately irish peoples attitudes to servicing in general is woeful, so it actually wouldn't be beyond the realm of possibilities that it wasn't serviced.
59,000km on the same oil would be fairly rough all right.

Yea there's independent specialist for most brands that aren't main dealers, some are affiliates some have spent their working life on that brand or previously been under the brand before branching out on their own.
Usually a fair whack cheaper than a main dealer and happier to help.
20k km per year with no service in 3 years, if that's the case and there's no faults or damage he has one hell of a car

i dont suppose you can recommend an independent toyota specialist ?

Mjolnir wrote: »

Unfortunately not only had vw and bmw so never had a need for one, I'm sure somewhere on boards though someone could.
Be weary of lads with the cheap software there's chancers out there using carly and charging people.

do all toyota dealers provide this service if an indie specialist were a little far away ?

obviously pricier but do they do that kind of thing ?

OK so he was talking to the original Toyota dealer who sold it, it never went back to them and they had no sign of servicing within the network

he also got back to the dealer who he bought it from to enquire about the servicing they did in february , one thing stuck out, they put two new tyres on the jeep , a three year old jeep with sixty thousand km should not need replacement tyres , this would leave me suspicious about the mileage on the vehicle

he has it booked with a toyota dealer for a full inspection ,toyota dealer said they would see obvious signs of tampering but that some are skillfull at it

the bigger issue here is if the jeep was only serviced for the first time at 59000 km , no record of it having been done amongst the toyota network

ive just checked motorcheck and the odometer discrepancy is now gone , thankfully i downloaded and printed the report from a few days ago which shows the discrepancy , seems strange the dealer was able to get that discrepancy removed so quickly , one would hope that motorcheck are not susceptible to influence by the motor trade ?

shanec1928 wrote: »

are you for real?? im due to get replacement tyres on my car with 19k KM which ive had form new... changing tyres now suspicious..:rolleyes:

you must spin the wheels everytime you go for a pint of milk

Casati wrote: »

I’d give the OP a break here - okay 60km for tyres is nothing suspicious but having a single stamp in the book at 59km isn’t great at all and oil that old could lead to premature engine wear. It’s worrying that the original dealer can’t see any history in the dealer network - generally somebody buying a new Landcruiser at what might have been 60/70k new wouldn’t mind forking out 200 quid for an annual service

Having said that, there it might have been serviced outside dealer network - I worked for a trucking company who serviced all vehicles in house inc mngt Lexus LS and Merc S classes and other company cars inc a couple of Landcruisers. Even bodywork was done in house and cars only went to dealer for warranty work

Thank you.

I only mentioned the tyres recently in the thread, hopefully no one else piles on over that incorrect perception on my part.

The odometer discrepancy is now removed from MotorCheck, besides, a jeep engine with 100000 km would be no worse than one with 60000 km if properly serviced so while unpleasant, clocking wouldn't be the biggest concern, at the end of the day you can't know for sure with a used vehicle

There is a genuine suspicion here however that it was only first serviced at 59000 km ,the salesman told him over the phone it had a full service history and he foolishly didn't inspect the manual

He spoke to the service section of the garage yesterday and they said they would chase up information about it

Trust but verify as they say

mickdw wrote: »

It would be common for the likes of a landcruiser to have been bought by a large business. Many of those will never see the dealer again.
One of the larger construction companies in the country for example would have their own garage facilities and do their own work unless warranty work needed.
Get toyota to have a look over it. If they cant say its clocked, nobody can, then forget about it.
The fact that motorcheck removed the discrepancy suggests that that entry was not a safe piece of data.

i only brought up the odometer discrepancy at the start to illustrate that when several things are off , it can give the impression of irregularity , i admit i was incorrect about the tyres so thats not an issue at all , i didnt know about dealerships using stock finance , that again was a non issue

i accept a business might well do their own servicing but it does seem odd that someone would risk voiding warranty by not servicing in the first few years of ownership , motorcheck lists ownership from beginning of 2017 to february of this year as being private ownership , not company

a business can be pretty brutal when it comes to delicate care of vehicles