McDonald's New Order and Collect System is Rubbish!

JupiterKid · 12-04-2019 12:25am #1

It's probably a way of cutting back on staff and thus staffing costs (like those self-service checkouts) but I find the new "order and collect" system at MaccyDs to be a stinking pile of dogsh*te. It's slow and makes a mokery of the term "fast" food.

Yesterday I had to wait over 15 minutes for a double cheeseburger...grrr!!!!

Thinking of giving up on McDs from now on (probably not a bad thing TBH)

Rubberchikken · 12-04-2019 12:31am

probably not:)

have no experience of it though. havent been in a mcd in donkeys years. too overpriced for not filling food.

Censored11 · 12-04-2019 12:40am

I can't be arsed with it. Takes too long to tap in the order. I just go up to the counter and order. Job done.

Westernyelp · 12-04-2019 12:41am

Did some star jumps while you are waiting.

PTH2009 · 12-04-2019 12:44am

Anyone have the grafton street sticker ??

Westernyelp · 12-04-2019 12:49am

JupiterKid wrote:

Yesterday I had to wait over 15 minutes for a double cheeseburger...grrr!!!!

The Human is still a formidable hunter-gatherer indeed

AllForIt · 12-04-2019 12:49am

I used one for the first time only yesterday in a recently refurbished McDonalds in my locality. It's never really busy like a city branch but just as I entered a load of ppl just got in before me and I didn't fancy standing in line as I was just after a long walk so I ordered my food on the kiosk immediately and sat down. I don't think I waited too long to get my order and was actually glad I didn't have to stand in line which is something I never really have the patience for.

Princess Consuela Bananahammock · 12-04-2019 12:51am

This is a guess but: getting overexcited about junk food inequalities at 11.30pm...

Weed-based munchie attack?

mr_edge_to_you · 12-04-2019 7:11am

I think it's ok.

I'm less of a fan of the prepare to order system. Much preferred when the burgers were resting in the heated chute for a few minutes and the cheese would be nicely melted.

whiskeyman · 12-04-2019 7:12am

Research has shown that people tend to order more from self service machines as they don't feel as much shame ordering from a machine than a human.
Yes I'll treat myself to that XXL meal with a quadruple patty and 3 sides... Finally!!
The machine will always rememeber to upsell too.
It doesn't really save you much time as the outlet still needs to cook the grub up in many cases. It'll usually depend on the location / time etc... of the storrt on how quick you get your bounty of grease.

Timberrrrrrrr · 12-04-2019 7:13am

Truly the epitome of 1st world problems right there folks.

McMurphy · 12-04-2019 7:22am

McDonald's is sh1t, period.

Anyone who thinks that muck is good (as in tastes good) needs hosed down with vats of their own piss.

Proper chipper food beats that crap McDonald's sell anytime, cheaper too.

Fr_Dougal · 12-04-2019 7:54am

Johnny Dogs wrote: »

McDonald's is sh1t, period.

Anyone who thinks that muck is good (as in tastes good) needs hosed down with vats of their own piss.

Proper chipper food beats that crap McDonald's sell anytime, cheaper too.

How about you stop sitting on the fence and tell us what you really think?

c.p.w.g.w · 12-04-2019 8:09am

JupiterKid wrote: »

It's probably a way of cutting back on staff and thus staffing costs (like those self-service checkouts) but I find the new "order and collect" system at MaccyDs to be a stinking pile of dogsh*te. It's slow and makes a mokery of the term "fast" food.

Yesterday I had to wait over 15 minutes for a double cheeseburger...grrr!!!!

Thinking of giving up on McDs from now on (probably not a bad thing TBH)

Company introduces a system to cut staff numbers. Current staff aren't going to be happy, so they probably care even less now. As they have confirmation of their employers contempt for the them, work slower don't care.

McDonald's is an absolutely awful place to work, BIL used to work there, said everyone in there was depressed and hated every minute of it

12-04-2019 8:19am

The screens are pretty crap tho. Also seem to be out of printing paper whenever I tried it. The touch tech on them is not very sensitive. Quicker to order from the person.

jester77 · 12-04-2019 8:26am

Haven't been to McDs in years. How is it different to the older system, where you could order on the touch screen, tap to pay and then pick up at the counter?

That system was good the few times I used it. Didn't think it needed any improvements

VinLieger · 12-04-2019 8:29am

They are pretty good if you want to get some free food

Feisar · 12-04-2019 8:39am

Johnny Dogs wrote: »

McDonald's is sh1t, period.

Anyone who thinks that muck is good (as in tastes good) needs hosed down with vats of their own piss.

Proper chipper food beats that crap McDonald's sell anytime, cheaper too.

Thinly veiled "blast them with piss" post.

12-04-2019 8:42am

i think the touchscreens are great
you don't have to talk to anyone :pac:

seamus · 12-04-2019 8:53am

Haven't been to McDonald's in years. Worst fast food by a mile.

Any road, I doubt these terminals are particularly difficult. They're designed so that the lowest common denominator (i.e. McD's main customers) can use them.

The whole self-service thing is a fascinating exercise in human behaviour though. They''ve been in supermarkets for nearly 15 years now and you still hear people complaining about them - always complaining about problems they caused. "Please place item in the bagging area" means put the fncking thing down you idiot. Stop looking blankly at the screen like it has the space shuttle launch controls on it.

Tangatagamadda Chaddabinga Bonga Bungo · 12-04-2019 8:55am

If it's only a cheeseburger you should be able to walk straight up and out with a burger that's already there to go.

Any bigger eat in food order I prefer not having to queue like a North Korean refugee for some rations. Much prefer to sit down on my phone or talk to whoever I'm with.

JohnnyFlash · 12-04-2019 9:00am

bluewolf wrote: »

i think the touchscreens are great
you don't have to talk to anyone :pac:

Don’t like dealing with the customers??

murpho999 · 12-04-2019 9:01am

I’d go to McD once every 3 months. Usually in an airport or something. Every now and then it’s fine.

Used the machines and they’re grand. They work and are very simple to use. Last time I used one in Schiphol Airport it which was very busy it meant I bypassed a massive slow moving queue full of people afraid to use the machines.

c.p.w.g.w wrote: »

Company introduces a system to cut staff numbers. Current staff aren't going to be happy, so they probably care even less now. As they have confirmation of their employers contempt for the them, work slower don't care.

McDonald's is an absolutely awful place to work, BIL used to work there, said everyone in there was depressed and hated every minute of it

No idea about working in McDonald’s but I don’t think the staff there are unhappy because of the machines as they have not been replaced by them.

Plumbthedepths · 12-04-2019 9:05am

There was no need for 'New order and collect system' in thread title, the rest is sufficient.

12-04-2019 9:07am

JohnnyFlash wrote: »

Don’t like dealing with the customers??

(☞ﾟヮﾟ)☞

Kimbot · 12-04-2019 9:08am

Plumbthedepths wrote: »

There was no need for 'New order and collect system' in thread title, the rest is sufficient.

Have to agree, they are hardly new. Ive been using them for the last 2 years at least now :P

whisky_galore · 12-04-2019 9:09am

Timberrrrrrrr wrote: »

Truly the epitome of 1st world problems right there folks.

Fatty world problems.

oLoonatic · 12-04-2019 9:11am

The system is pretty decent, yes there can be improvements to it. The people managing the orders are the problem.

SEPT 23 1989 · 12-04-2019 9:12am

What happens when you are a little late for breakfast but you don't want a burger?

suicide_circus · 12-04-2019 9:13am

https://www.youtube.com/watch?v=FYH8DsU2WCk

spurious · 12-04-2019 9:19am

I prefer their coffee to many places. It's pretty good, considering the rest of their fare.

SuperS54 · 12-04-2019 9:21am

Machines are great if you're in a foreign country and don't speak the lingo, even better in the ones where you can pay directly by credit card, just wash your hands, nay scrub your hands, after using one https://www.newsweek.com/mcdonalds-touchscreen-machines-tested-have-fecal-matter-investigation-finds-1234954

El Tarangu · 12-04-2019 9:24am

SuperS54 wrote: »

Machines are great if you're in a foreign country and don't speak the lingo, even better in the ones where you can pay directly by credit card, just wash your hands, nay scrub your hands, after using one https://www.newsweek.com/mcdonalds-touchscreen-machines-tested-have-fecal-matter-investigation-finds-1234954

Everything that other people have touched will probably have some level of fecal matter on it - ATM touchscreens, door handles, the button on the bus... Best not to think about it.

griffdaddy · 12-04-2019 9:26am

They're good for customising your burgers etc and knowing that it probably won't be messed up. Plus if you're in a foreign country you can avoid any language issues and switch the machine to English. If you're eating in mcdonalds it's probably for convenience reasons in the first place, so anything that adds to that convenience helps!

El Tarangu · 12-04-2019 9:27am

jester77 wrote: »

Haven't been to McDs in years. How is it different to the older system, where you could order on the touch screen, tap to pay and then pick up at the counter?

That system was good the few times I used it. Didn't think it needed any improvements

In some McDonald's in France, they will actually deliver the food to your table as well (provided you are sitting in a designated seating area on the ground floor); I'm certain that McDonald's in Cork city centre had the same system when I was there about a year ago(?)

McMurphy · 12-04-2019 9:41am

Fr_Dougal wrote: »

How about you stop sitting on the fence and tell us what you really think?

I will grant them one bit of praise, whoever came up with throwing in a cheap plastic toy with the happy meals had a stroke of genius.

My kids will choose McDonald's over much better fast food restaurants (and not so fast food joints) any day of the week, and its purely down to the toy.

Half the time they don't even bother with eating the food.

Deebles McBeebles · 12-04-2019 10:35am

El Tarangu wrote: »

In some McDonald's in France, they will actually deliver the food to your table as well (provided you are sitting in a designated seating area on the ground floor); I'm certain that McDonald's in Cork city centre had the same system when I was there about a year ago(?)

Did you find the McDonalds in France absolutely disgusting? I mean its basically cardboard over here but in France they seem to have come up with a way to make it taste like mouldy cardboard.

SuperS54 · 12-04-2019 10:49am

El Tarangu wrote: »

In some McDonald's in France, they will actually deliver the food to your table as well (provided you are sitting in a designated seating area on the ground floor); I'm certain that McDonald's in Cork city centre had the same system when I was there about a year ago(?)

In McDonalds in China and Taiwan which have the touch screen system "table service" is an option. Never tried it so no idea how they know what table you're sitting at etc.

Balanadan · 12-04-2019 10:50am

I dined with the Colonel yesterday. Very agreeable.

Ush1 · 12-04-2019 10:50am

McDonalds in Ballincollig definitely had the table service last time I was there.

Allinall · 12-04-2019 11:02am

Ush1 wrote: »

McDonalds in Ballincollig definitely had the table service last time I was there.

As do Kylemore. Have done for years.

Billy86 · 12-04-2019 11:33am

They have had them here in Toronto for a good while and while I usually just being my own lunch to work they can be quite handy if you're in a packed McDonalds etc on break and needing to get served quick.

The issue with Irish fast food being slow though is really down to the queuing/ordering system. Why is it that seemingly 80% of people after ordering at a fast food place (in Dublin at least) insist on standing right at the front of the queue, blocking anyone else from ordering, when they could just stand to the side and wait for their order?

This, and not touch screen menus, are why a queue that takes maybe 4-5 minutes in Toronto, in Dublin takes north of 20 minutes. Of course plenty of blame also falls on the establishments for not having this system in place or enforcing it.

Oh, and those c*nts who stand in a queue for 10+ minutes and only when they get to the front start to think about what they might want to order and then change their minds 3-4 times and if with any friends decide to have a running conversation about it. There's a special place on hell for those people, right alongside the people who takes a solid 4-5 minutes to take €20 out from an ATM.

Plumbthedepths · 12-04-2019 11:35am

Billy86 wrote:

This, and not touch screen menus, are why a queue that takes maybe 4-5 minutes in Toronto, in Dublin takes north of 20 minutes. Of course plenty of blame also falls on the establishments for not having this system in place or enforcing it.

I'm amazed people will actually queue for this crap, no matter how long.

Billy86 · 12-04-2019 11:51am

Plumbthedepths wrote: »

I'm amazed people will actually queue for this crap, no matter how long.

Crap it may be, but when you're in a bind and short on time there may not be many options. Fro. 12-2pm in downtown Toronto absolutely everywhere seems to have huge queues (the cost of base foods here is an utter joke, which also plays into it).

I used to work in tusla as well and during access visits some families would ask if someone could get something from McDonalds (usually when the kids were begging for it, as they do). I was in admin and the workflow could be frantic or completely dead, in which case I would offer to run over so they could stay with their kids etc... I once waited for over 40 minutes in a queue of less than 10,and only then because 2-3 people ahead of me just left from waiting so long. The word 'fast' in Irish fast food is definitely not one to be taken literally!

Their chips are a bit of a guilty pleasure I'll admit, but needs to be kept in mind that they're surely at least as unhealthy as a bag of crisps and should be treated as junk food as should the entire menu.

Guy:Incognito · 12-04-2019 12:47pm

mr_edge_to_you wrote: »

I think it's ok.

I'm less of a fan of the prepare to order system. Much preferred when the burgers were resting in the heated chute for a few minutes and the cheese would be nicely melted.

I'm less a fan. Now what they do is stage the meat on it own in a cabinet. So the burgers arent any fresher, just the buns and dressings are. What I find now is the food is colder than it used to be and a lot more often than it used to be is properly cold.

I like the system now though, I can have a browse through to see if theres anything else I want without having this awkward silence while the person on the till looks at you looking at the menu. Plus when I order my burger with only ketchup and cheese , it actually gets ordered that way.

Beechwoodspark · 12-04-2019 12:48pm

Absolutely hate the new system

Def no faster for the customer

Guy:Incognito · 12-04-2019 12:50pm

Beechwoodspark wrote: »

Absolutely hate the new system

Def no faster for the customer

I'll often have my food ordered before the person I would have been in front of in the queue is ordering.

If theres no queue it's probably quicker to go up.

12-04-2019 12:52pm

Poor Jupiterkid. I think that Monsieur McDonald has little sympathy for you:

https://www.youtube.com/watch?v=DMonlRsJ5hY

meeeeh · 12-04-2019 12:56pm

I actually quite like it. It means that when older kid wants a bigger burger than it's in happy meal I can still order that and small chips and small drink without explaining every time that no I don't want Big Mac meal. At one stage I tried to order stuff that is in happy meals without those bloody toys which just land in the bin. Purely because I don't like waste. Good luck trying to explain that to someone at the counter.

Anyway I try to avoid the place as much as possible so it's not an issue I would come across often.

Balanadan · 12-04-2019 1:04pm

meeeeh wrote: »

I actually quite like it. It means that when older kid wants a bigger burger than it's in happy meal I can still order that and small chips and small drink without explaining every time that no I don't want Big Mac meal. At one stage I tried to order stuff that is in happy meals without those bloody toys which just land in the bin. Purely because I don't like waste. Good luck trying to explain that to someone at the counter.

Anyway I try to avoid the place as much as possible so it's not an issue I would come across often.

It's not a happy meal if you don't get a toy

meeeeh · 12-04-2019 1:13pm

Balanadan wrote: »

It's not a happy meal if you don't get a toy

And look at it abandoned somewhere on the windowsill for couple of weeks. Then you drop it into the bin just before bin collection so none of the kids has a chance to retrieve it and leave it somewhere else and not play with it. It just increases waste pile we already produce.

McDonald's New Order and Collect System is Rubbish!

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