The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

jjbrien · 04-08-2020 2:57pm

Chicken Run wrote: »

Aer Lingus have rescheduled my flights in September to a different airport (Edinburgh instead of Newcastle) but at the same departure times...

Am I entitled to a full refund seeing as how the times are not differing by over 2 hours ? Can't find anything on their site regarding change of airport.

I would think so yes give them a call as they cancelled my flights to Minneapolis in Sept and never told me I had to check their timetables to find out. They should do the refund form over phone for you they did it for me and im still waiting on my refund. Mine was submitted 22nd of July

kezo777 · 04-08-2020 7:10pm

Hi all. Anybody still waiting for refund from May? My flight for 11th May was canceled on 5th of May. Applied for refund, printed the comfirmation. Dead silence since then. No email,nothing. What is your experience with this time period of RA misery?

Chicken Run · 04-08-2020 8:08pm

kezo777 wrote: »

Hi all. Anybody still waiting for refund from May? My flight for 11th May was canceled on 5th of May. Applied for refund, printed the comfirmation. Dead silence since then. No email,nothing. What is your experience with this time period of RA misery?

I've just received a refund for flights on 9 June from RA so definitely worth chasing them up... especially if you didn't get a voucher offer.

US2 · 04-08-2020 8:33pm

Chicken Run wrote: »

I've just received a refund for flights on 9 June from RA so definitely worth chasing them up... especially if you didn't get a voucher offer.

How did you chase them?

I've went on every chat, emailed every address, phoned every number I could find and still havnt spoke to anyone. Flights for may 25th were cancelled on May 7th I applied for refund that day

US2 · 04-08-2020 8:33pm

Chicken Run wrote: »

I've just received a refund for flights on 9 June from RA so definitely worth chasing them up... especially if you didn't get a voucher offer.

How did you chase them?

I've went on every chat, emailed every address, phoned every number I could find and still havnt spoke to anyone. Flights for may 25th were cancelled on May 7th I applied for refund that day

Caranica · 05-08-2020 8:46am

kc66 wrote: »

My Ryanair flight was changed by over 3 hours and I was emailed with a link to cancel if I wish. I clicked the link and completed the form, but I received no confirmation email that the cancellation form was submitted or any cancellation is in progress. Is this normal? Cannot get through to anyone on chat. Flight still showing in my account and appears unchanged.

Caranica wrote: »

Same thing happened to me last week. Flight still in my account. Have tried chat 3 times and gave up after an hour or more each time. Will try again this week.

Update, got connected to chat in 30 minutes this morning. The refund application was successfully registered but they can't give me a timeline. The flights will be deleted from my bookings closer to the time.

Chicken Run · 05-08-2020 8:49am

US2 wrote: »

How did you chase them?

I've went on every chat, emailed every address, phoned every number I could find and still havnt spoke to anyone. Flights for may 25th were cancelled on May 7th I applied for refund that day

check your spam email folder in case the voucher or any replies went into there maybe ?
Have you screenshots or other proof of applying for the refund ?

I went on the online chatbot thing till I got to speak to someone...late evening so I wasn't on hold for too long

LuckyGent88 · 05-08-2020 9:29am

Said I’d ask this query here instead of just starting a new thread.

We bought a voucher for parents in law last November with the intention they would use it to visit Ireland from Germany. With all that’s happened, it’s not possible for them to use the voucher due to their health. So is it possible to change name on voucher back to person who bought it??
We would use it ourselves to visit Ireland by November.

seannash · 05-08-2020 9:55am

Sent my charge back request to Permanent TSB at the beginning of last week and got my refund yesterday.
The flights were bought through Vayama.ie using my visa debit card.
I'd recommend anyone waiting should just go through their bank.

michellie · 05-08-2020 9:57am

Aerlingus flight due to fly June 24th cancelled June 3rd, submitted refund request and rang them June 4th. Refunded to our account june 8th.

Ryanair flight due to fly out July 8th cancelled may 20th. Submitted refund request & declined voucher on chat 20 days later. Got email from Ryanair today saying we will have our refund in 5 to 7 days.

deandean · 05-08-2020 10:30am

Still no refund from Ryanair for my April 6th flight That was cancelled in late March. Absolutely impossible to contact. I think one problem is that my holiday was booked through loveholidays.ie as opposed to directly by myself, and Ryanair seem to be using this as an excuse to withhold payment or something. Really fed up of them at this stage. Love holidays are in touch with me regularly and they are saying that they are finding it very very difficult to process RA refunds.

jasonb · 05-08-2020 11:08am

I got the letter from PTSB today as to why Air Canada disputed the Chargeback.

Basically Air Canada say that I accepted their terms and conditions, which included the fact that the tickets are non-refundable, so therefore no-refund.

My understanding about non-refundable tickets is that if *I* cancel a flight, I don't get a refund, but if they cancel it, I should get one, but maybe I'm wrong?

I've 10 days left to escalate the dispute, not sure where I stand and what my rights are.

Still waiting to hear back from the travel insurance too.

US2 · 05-08-2020 1:25pm

deandean wrote: »

Still no refund from Ryanair for my April 6th flight That was cancelled in late March. Absolutely impossible to contact. I think one problem is that my holiday was booked through loveholidays.ie as opposed to directly by myself, and Ryanair seem to be using this as an excuse to withhold payment or something. Really fed up of them at this stage. Love holidays are in touch with me regularly and they are saying that they are finding it very very difficult to process RA refunds.

Same boat as you. Ryanair are dealing with me but the funds will be sent to ryanair.

My sister had a booking with love holidays through ryanair for May 29th though and relieved her refund last week. Really annoying they are clearly not doing it in order of date.

obi604 · 05-08-2020 2:29pm

obi604 wrote: »

Got an official letter today from AIB, very short letter, 2 paragraphs. first paragraph saying they had returned the value of the transaction.
2nd Paragraph says:

"If the voucher is represented to us, we may need to reverse this credit from your account. If this happens, we will advise you"

What do AIB mean mean by "the voucher"?

so essentially, if I don't use the Ryanair voucher (I have no intent to use it, have not even asked for a voucher etc) I should be fine and should not be affected by reversing the credit?

US2 · 06-08-2020 11:58am

95 days now since I applied for refund. 100s of emails sent , hours spent on chat, still not even as much as a confirmation that I'm even on the refund list. Its really pissing me off now

Lima Golf · 06-08-2020 12:01pm

I got a refund yesterday from Aerlingus for flights on 8th May. Had applied for the refund right away after the flights were cancelled and didn't contact them again, just waited. Just FYI for anyone waiting from around the same time.

seannash · 06-08-2020 12:05pm

US2 wrote: »

95 days now since I applied for refund. 100s of emails sent , hours spent on chat, still not even as much as a confirmation that I'm even on the refund list. Its really pissing me off now

Go through your bank, I did for my tickets I bought on my Visa debit and I had the refund within a week

US2 · 06-08-2020 12:23pm

seannash wrote: »

Go through your bank, I did for my tickets I bought on my Visa debit and I had the refund within a week

I cant as it was paid in installments to loveholidays

.G. · 06-08-2020 8:24pm

.G. wrote: »

I got notification of refund to my account today for flights that were due to take place in late June but were cancelled in May. Ryanair.

Applied for the refund 20/5, received and rejected the voucher on 13/6, email asking for patience on 19/6, email today to say its gone to my account and allow 5-7 days which for my last refund from them ended up actually taking 11 days.

Money in account today so I'm done with Ryanair thankfully. I'll think long and hard before I book another flight with them again after all the messing about with my two refunds this year.

kezo777 · 06-08-2020 8:40pm

.G. wrote: »

Money in account today so I'm done with Ryanair thankfully. I'll think long and hard before I book another flight with them again after all the messing about with my two refunds this year.

Well done! I just applied for refund on the same day of cancelation (5th of May) and done nothing else with them. I don't think i should. Just printed the refund request comfirmation and waiting since. Going to be waiting for an eternity it seems.

jasonb · 07-08-2020 9:56am

jasonb wrote: »

I got the letter from PTSB today as to why Air Canada disputed the Chargeback.

Basically Air Canada say that I accepted their terms and conditions, which included the fact that the tickets are non-refundable, so therefore no-refund.

My understanding about non-refundable tickets is that if *I* cancel a flight, I don't get a refund, but if they cancel it, I should get one, but maybe I'm wrong?

I've 10 days left to escalate the dispute, not sure where I stand and what my rights are.

Still waiting to hear back from the travel insurance too.

Anyone got any advice on this, should I escalate the dispute or is 'non-refundable tickets' a valid reason?

Thanks...

HeidiHeidi · 07-08-2020 10:04am

Lima Golf wrote: »

I got a refund yesterday from Aerlingus for flights on 8th May. Had applied for the refund right away after the flights were cancelled and didn't contact them again, just waited. Just FYI for anyone waiting from around the same time.

Same as that, Aer Lingus flights in late April/early May were cancelled, I applied for refunds late March and got them in the last two weeks or so.

Separate refunds as I'd booked the flights about two weeks apart, so it looks like they are working through them chronologically.

Tinder Surprise · 07-08-2020 11:28am

probably for a different thread, but...

anyone rebooking for next year?

pc7 · 07-08-2020 11:55am

Tinder Surprise wrote: »

probably for a different thread, but...

anyone rebooking for next year?

Hell no! I’ll be holding tight and if travel etc possible will probably just use someone like TUI if they survive. That way if lockdowns etc happen they’ll just deal with it all.

pc7 · 07-08-2020 11:56am

In saying that I’ll likely have a rake of AL vouchers but at least they are for five years.

CantGetNoSleep · 07-08-2020 12:37pm

jasonb wrote: »

Anyone got any advice on this, should I escalate the dispute or is 'non-refundable tickets' a valid reason?

Thanks...

You should definitely escalate, should be covered under Regulation Eu261

BArra · 07-08-2020 1:55pm

BArra wrote: »

got chargeback completed today via revolut for ryainair flights

took 106 days from chargeback initiation

so after revolut finally issuing the chargeback, i get an email from revolut saying:

"Following a preliminary review of your dispute request submitted on 2020-04-20, we have provisionally credited your account for the following transaction(s):

You will have full use of this credit until your claim is resolved. In the event that the outcome is not favourable to you, we will have to revert the credit.
Thank you for your patience throughout this process. We will keep you updated every step of the way.
The Revolut Team"

how can the outcome be not favourable to me? Ryanair had 106 days to come back to Revolut to dispute my version of events?

jasonb · 07-08-2020 1:58pm

BArra wrote: »

so after revolut finally issuing the chargeback, i get an email from revolut saying:

"Following a preliminary review of your dispute request submitted on 2020-04-20, we have provisionally credited your account for the following transaction(s):

You will have full use of this credit until your claim is resolved. In the event that the outcome is not favourable to you, we will have to revert the credit.
Thank you for your patience throughout this process. We will keep you updated every step of the way.
The Revolut Team"

how can the outcome be not favourable to me? Ryanair had 106 days to come back to Revolut to dispute my version of events?

It might be different for Revolut, but my understanding of Chargeback is the Bank have a look at your dispute, if they think it's valid they give you the money, and then they go to the Airline to get their side. If the Airline accepts you keep the money, if they don't then you lose the money again and can choose to escalate it.

It sounds like Revolut took 106 days to decide for themselves that you had a case, and then gave you the money back and are now finally contacting Ryanair?

jasonb · 07-08-2020 2:00pm

CantGetNoSleep wrote: »

You should definitely escalate, should be covered under Regulation Eu261

Does it matter under Eu261 whether the tickets were non-refundable or not?

Thanks...

The Unbearables · 07-08-2020 7:12pm

Just as an aside for people I checked my spam inbox today and Ryanair had sent a link in an email for a refund that is due to me from April so be careful if people are waiting on that. To compound matters its not recognising my booking reference number surprise surprise so they are attempting to pull all types of tricks to not refund if possible.

Living Off The Splash · 08-08-2020 11:30am

I used a Ryanair gift card/voucher to purchase flights last October 2019. Due to fly in April 2020. Half of cost was gift card and half of cost was by credit card.

Flight cancelled. Gift Card expiry date June 2020.

August 2020 and Ryanair say that I can now redeem this now out of date gift card again. No other information provided.....expiry date etc.

I just want a cash refund for my cancelled flights.

Can Ryanair force me to redeem (whatever that means) a gift card that was spent last October 2019 and expired in June 2020?

Eoin3 · 08-08-2020 11:37am

September Aer Lingus flight to the US from Shannon has been cancelled (though I don't think they actually use this word in their correspondence), and instead we've been "rebooked for our convenience" on a flight from Dublin on the same day, two hour time difference.

Does the origin airport change make one eligible for a refund? I've read through the regulation and don't see much detail in relation to airports changing.

The_Brood · 08-08-2020 12:39pm

Is anyone else having trouble changing flights with Ryanair? I've selected new dates and specific times, everything proper, but the "Continue" button on "select new fare" is grayed out...

CantGetNoSleep · 08-08-2020 12:59pm

jasonb wrote: »

Does it matter under Eu261 whether the tickets were non-refundable or not?

Thanks...

Not at all - non refundable purely means if you change your mind and want your money back. Any change or cancellation by the airline is covered by EU261 no matter what the type of ticket you have

StreetLight · 08-08-2020 1:51pm

The_Brood wrote: »

Is anyone else having trouble changing flights with Ryanair? I've selected new dates and specific times, everything proper, but the "Continue" button on "select new fare" is grayed out...

It won't work if you have already checked in on that flight. You'll need to contact Customer Service to get them to uncheck it. Then you can go ahead and change your flight.

jasonb · 08-08-2020 4:15pm

CantGetNoSleep wrote: »

Not at all - non refundable purely means if you change your mind and want your money back. Any change or cancellation by the airline is covered by EU261 no matter what the type of ticket you have

Thanks a lot, letter back on its way to PTSB asking them to continue the dispute.

Klonker · 08-08-2020 5:17pm

Hey, hoping someone may be able give some advice. I had a flight with Ryanair and it got cancelled and they put me on another flight. The flight they gave doesn't suit me and I want to change it to another date. I don't want a refund. Do they have to oblige me this? My flight was supposed to be Tuesday 15th August and changed it to Thursday 17th August. That leaves my trip very short and I'd rather go on the flight on Saturday 12th August. TIA.

samo · 09-08-2020 8:42am

Eoin3 wrote: »

September Aer Lingus flight to the US from Shannon has been cancelled (though I don't think they actually use this word in their correspondence), and instead we've been "rebooked for our convenience" on a flight from Dublin on the same day, two hour time difference.

Does the origin airport change make one eligible for a refund? I've read through the regulation and don't see much detail in relation to airports changing.

Similar situation: DUB-EWR on sept 2nd finally switched to DUB-JFK with a 2.5 hour time difference. When I rang yesterday I got a refund (though told will take a few weeks!) as it’s a change of schedule / airport so imagine same applies for your case.

turniton · 09-08-2020 4:19pm

Hi everyone, just a quick question. My flight was on the 8 th April. I cancelled my flight end March 2020, following link. I was told "money back" but they sent a voucher. I never acceptet it and it said it would take "several weeks/months" to process cash refunds. I still haven't received anything. Is this normal or is there anything else I should be doing?

michellie · 09-08-2020 5:02pm

turniton wrote: »

Hi everyone, just a quick question. My flight was on the 8 th April. I cancelled my flight end March 2020, following link. I was told "money back" but they sent a voucher. I never acceptet it and it said it would take "several weeks/months" to process cash refunds. I still haven't received anything. Is this normal or is there anything else I should be doing?

Is this with Ryanair or Aerlingus?

I've been refunded for both mine now

Aerlingus flight on June 24th. Cancelled June 2rd, refund info account June 8th.
Ryanair flight July 8th. Cancelled may 20th. Refund into account this week.

strathspey · 09-08-2020 6:33pm

Hi, I've a bit of a strange one. We were to be flying out of Dublin to Lisbon on Portuguese airlines (TAP) on the 5 August. They rescheduled by more than 4 hours and I requested a refund and am still waiting. However, we were booked on the return with Ryanair on 15 August and this flight looks to be going ahead. Considering that I live in County Kildare which has been placed under government imposed lockdown with theoretically no way of getting to the airport and back, would I have any chance in claiming a refund for this Ryanair flight?

jasonb · 09-08-2020 7:06pm

strathspey wrote: »

Hi, I've a bit of a strange one. We were to be flying out of Dublin to Lisbon on Portuguese airlines (TAP) on the 5 August. They rescheduled by more than 4 hours and I requested a refund and am still waiting. However, we were booked on the return with Ryanair on 15 August and this flight looks to be going ahead. Considering that I live in County Kildare which has been placed under government imposed lockdown with theoretically no way of getting to the airport and back, would I have any chance in claiming a refund for this Ryanair flight?

I'm afraid I don't know the actual rules covering this, but considering the Govt is still saying no non-essential travel, and now saying don't leave Kildare, and you've no way of actually getting to Portugal, common sense says you have enough reasons for a refund. And that's not even including any restrictions they might have in Portugal, are they allowing tourists? Of course, common sense doesn't always win.

Caranica · 10-08-2020 11:28am

turniton wrote: »

Hi everyone, just a quick question. My flight was on the 8 th April. I cancelled my flight end March 2020, following link. I was told "money back" but they sent a voucher. I never acceptet it and it said it would take "several weeks/months" to process cash refunds. I still haven't received anything. Is this normal or is there anything else I should be doing?

You need to contact them to reject the voucher and get them to put you on the refund list.

Twee. · 10-08-2020 6:16pm

Living Off The Splash wrote: »

I used a Ryanair gift card/voucher to purchase flights last October 2019. Due to fly in April 2020. Half of cost was gift card and half of cost was by credit card.

Flight cancelled. Gift Card expiry date June 2020.

August 2020 and Ryanair say that I can now redeem this now out of date gift card again. No other information provided.....expiry date etc.

I just want a cash refund for my cancelled flights.

Can Ryanair force me to redeem (whatever that means) a gift card that was spent last October 2019 and expired in June 2020?

Sort of similar position here, I purchased a flight with a voucher and the flight was cancelled, voucher refunded today but like yourself no details on whether the expiry has been extended. It's due to be up in October so 99% sure I won't be using it by then, would like an extension! On top of that I have another unused voucher also due to expire in October

(Big birthday last year, lots of voucher gifts!)

I have contacted them for clarification so if I get anything back I'll report here.

ASOT · 11-08-2020 2:13pm

I got my chargeback from ryanair today via Revolut. I had actually forgot about it and used the voucher they gave in the end to travel a few weeks ago.

Feel a bit bad but it is what it is. Fair play to Revolut that's two different chargebacks I have done and they have been great.

Wuff Wuff · 11-08-2020 3:25pm

ASOT wrote: »

I got my chargeback from ryanair today via Revolut. I had actually forgot about it and used the voucher they gave in the end to travel a few weeks ago.

Feel a bit bad but it is what it is. Fair play to Revolut that's two different chargebacks I have done and they have been great.

Just be aware Revolut can take that money back off you now if Ryanair spot youve double dipped and taken the money and used the voucher

Caranica · 11-08-2020 4:48pm

Caranica wrote: »

Update, got connected to chat in 30 minutes this morning. The refund application was successfully registered but they can't give me a timeline. The flights will be deleted from my bookings closer to the time.

Just got a bloody voucher email :mad: Thought they'd stopped that bs. Will chat to them first thing in the morning, not wasting my time in a queue now.

The_Brood · 11-08-2020 7:00pm

I was on chat waiting 7 hours yesterday, did not get through to agents. 9 and 1/2 hours today waiting, still nothing. How in the world are other people getting through?

balliali · 11-08-2020 8:04pm

Ok, so I had return flights booked using an Ulster Bank debit card for 1st to 4th May to France with Ryanair. The flight was cancelled so I responded to all their correspondence that I wanted a refund. That was in late April, and literally heard nothing since. I (foolishly) believed them when they promised that everyone would receive a refund by the end of July....but needless to say there was no refund, nothing at all from "Lyin"air....
I started a "chargeback" process with Ulster Bank (the forms are available online) on the August bank holiday weekend (they sent an email on Tuesday 4th August to say that they were dealing with my request). I got an email from Ulster Bank on the following Monday 10th August to say that they were paying the money back into my account. To say I'm delighted is an understatement - in the scale of things it wasn't a huge lot of money, but the hassle from Ryanair was annoying.
My advice to everyone is to go back to your flight booking paperwork, apply for the chargeback (you need the flight details etc, and don't forget to include the return leg of the flight), and it was a very simple process. Well done Ulster Bank!

The_Brood · 11-08-2020 8:51pm

What in the blue hell. After all this time I finally get through to ryanair, I finally get them to uncheck me.....but the only option they provide is not a refund but to change flights for later in the year. But they want 130 euros as a change flight fee?! That's absurd. Have to talk to them all over again.

The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

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