Eir and their appalling service

Akrasia · 24-01-2021 12:09pm #1

We all know that EIR are sh1t and unreliable but they’re the exclusive broadcasters of our favorite sports domestic league. We need to do something to force them to fix it. I’ve started sending messages on Twitter with the hashtag #brokeneir
Can people please start sending messages with their experiences to get this trending so they might bother to actually do something?

thomond2006 · 24-01-2021 12:10pm

Yes, a hashtag will do it.

tayto lover · 24-01-2021 12:15pm

They’ll ignore it just like they did anytime I rang them to complain.
I had to use the Ombudsman to get anywhere especially to end my broadband account.

Nobody should have anything to do with them ever imo.

Squidgy Black · 24-01-2021 12:15pm

Eir have had the worst customer service for well over a decade now and are one of the biggest recipients of complaints from ComReg year on year.

A hashtag isn't going to change their mind, the only way you change their mind is by not paying into their coffers.

SqueakyKneecap · 24-01-2021 12:20pm

Eir just makes me appreciate TG4 even more. Bowe, D'Arcy & Stringer are the most boring pundit team I can ever remember.

They also wheel out that awful accented poshboy who did the Chicago commentary from time to time.

Truly an awful channel.

Akrasia · 24-01-2021 12:20pm

They use Twitter a lot they’ve got multiple tweets slapping themselves on the back for being the broadcasters last night. They need blowback on that platform if nothing else other than to piss on their cornflakes

errlloyd · 24-01-2021 12:22pm

I dunno if you all noticed, but the only ads on their coverage yesterday were for their services. Eir business, gomo, eir sports, eir mobile.

So the only money they're making on coverage is subs.

highdef · 24-01-2021 12:25pm

Have had eir for a few years, ever since fibre to the home arrived. I've found the service to be excellent and have had zero issues.

Akrasia · 24-01-2021 12:26pm

Didnt notice at all because the feckin thing didn’t work. So I had to watch it on a dodgy stream instead of the service I actually paid for

Akrasia · 24-01-2021 12:29pm

highdef wrote: »

Have had eir for a few years, ever since fibre to the home arrived. I've found the service to be excellent and have had zero issues.

Do you use Eir sport?
The only way it is reliable is if you also pay 50 euros a month for Sky and tune it in on their satellite box

It’s bollox that you need to do that to be able to watch our domestic rugby league legally

Newtown90 · 24-01-2021 12:30pm

Indeed terrible for me aswell, wanted to connect my laptop to the TV via hdmi but login kept failing and telling me contact their helpline ( good one).

Tried chrome casting and that wouldn't work either ( all I got was eir is now ready to cast ).

Ended up watching it on my tablet and had to endure all the self praise ads about how great their service is.

Give me TG4 and the Irish language any day.

lawred2 · 24-01-2021 12:30pm

Akrasia wrote: »

Didnt notice at all because the feckin thing didn’t work. So I had to watch it on a fodgy stream instead of the service I actually paid for

Presume the sky carried eir worked?

Are you referring to the streaming service?

They really are a joke shop operation. It automatically cuts one operator out of the market for me.

Akrasia · 24-01-2021 12:39pm

lawred2 wrote: »

Presume the sky carried eir worked?

Are you referring to the streaming service?

They really are a joke shop operation. It automatically cuts one operator out of the market for me.

I don’t pay for Sky, so even though I have a satellite tuner and I pay for EIr Sports, I can’t watch Eir sports on my tv, have to watch their online stream which works great for all of the matches nobody cares about, but crashes 100% of the time that Munster are playing anyone decent

Sheep Shagger · 24-01-2021 12:41pm

Akrasia wrote: »

We all know that EIR are sh1t and unreliable but they’re the exclusive broadcasters of our favorite sports domestic league. We need to do something to force them to fix it. I’ve started sending messages on Twitter with the hashtag #brokeneir
Can people please start sending messages with their experiences to get this trending so they might bother to actually do something?

Money talks, unless there is a fight for the rights (which i doubt there is) the league will take the sole bidder (in this case eir).

No hastag will change that.

Sheep Shagger · 24-01-2021 12:43pm

errlloyd wrote: »

I dunno if you all noticed, but the only ads on their coverage yesterday were for their services. Eir business, gomo, eir sports, eir mobile.

So the only money they're making on coverage is subs.

Like BT Sport, TV channels don't make money, their core services do, it's called a loss leader.

I'd imagine very few people actually pay a sub for eir sport, they get it freee for being a broadband, mobile or eir vision customer.

Akrasia · 24-01-2021 12:48pm

Sheep Shagger wrote: »

Money talks, unless there is a fight for the rights (which i doubt there is) the league will take the sole bidder (in this case eir).

No hastag will change that.

It might force them to pay a bit more for their servers to host the streaming for the big games

errlloyd · 24-01-2021 12:53pm

Sheep Shagger wrote: »

Like BT Sport, TV channels don't make money, their core services do, it's called a loss leader.

I'd imagine very few people actually pay a sub for eir sport, they get it freee for being a broadband, mobile or eir vision customer.

TV channels sold as part of quad play set ups may not be profitable, but they certainly do make money. They are clearly not turning down TV advertising by choice. The problem is they aren't attracting any advertisers.

thomond2006 · 24-01-2021 1:01pm

Akrasia wrote: »

It might force them to pay a bit more for their servers to host the streaming for the big games

They're not going to do anything based on tweets. It's a waste of time.
Contacting comreg is your best bet: https://www.comreg.ie/queries-complaints/

Sheep Shagger · 24-01-2021 1:02pm

errlloyd wrote: »

TV channels sold as part of quad play set ups may not be profitable, but they certainly do make money. They are clearly not turning down TV advertising by choice. The problem is they aren't attracting any advertisers.

I didn't mean they literally don't make a cent, what I meant was that's not their sole goal.

Anyway, no tweet or whatever is going to fix a ****ty service, eir have been dire for years as a company. You'd be better off complaining to the league who award the rights.

Without competition for those rights nothing is going to change. The league need the games on TV to generate their own advertising, even if that coverage is deemed to be poor (by some people).

Comereg are toothless so they're pointless to go to too (do they even cover broadcasters even if the parent is a telco)?

Buer · 24-01-2021 1:21pm

Have Eir for broadband and TV. I've never had an issue, to be honest. Even their app has worked seamlessly for me when I've used it to watch matches elsewhere.

Three cheers for Eir.

Former Former Former · 24-01-2021 1:24pm

What actually happened?

The Inbetween is mine · 24-01-2021 3:27pm

Former Former Former wrote: »

What actually happened?

Munster lost...again

StevenToast · 24-01-2021 3:29pm

Liam Toland is paid by Eir....

Tells you all you need to know about Eir..

Random Bloke · 24-01-2021 5:21pm

I signed up for a sim-only plan with Eir in October so I could get Eir Sports.
It was the worst experience with a service that I have ever had.
Website not working. Customer service not answering calls and dropping calls while in the queue for a long time. Basic functionality of the service not working. Webchat not working. Eir store that sold it to me washing their hands on it and saying they cannot assist. Etc etc.
When I eventually did get through (after a month) I just cancelled the contract immediately as I have zero faith in their service, ability or technology.
Never ever again.

highdef · 24-01-2021 7:09pm

Akrasia wrote: »

Do you use Eir sport?
The only way it is reliable is if you also pay 50 euros a month for Sky and tune it in on their satellite box

It’s bollox that you need to do that to be able to watch our domestic rugby league legally

Just the broadband service for me.

Former Former Former · 24-01-2021 7:35pm

Eir Sport via the app is always rock solid for me. And if there were widespread issues, last night's match thread would have been pretty lively but I didn't see any mention of it.

My guess is the problem is on the OP's Internet connection.

Must love hardship · 24-01-2021 8:02pm

Does anyone know when Eir's contract to show the pro 14/16 in Ireland runs out??

This year alone you need eir for alot of live pro 14.
Bt for champions cup
Amazon/ premier for some autumn internationals just gone and i presume sky sports if and when the lions gets played.
With those 3 subscriptions you still wouldn't even get to see any French rugby.

thomond2006 · 24-01-2021 8:43pm

I've definitely had times where the Eir TV app has just flat out not worked.

Tim Robbins · 24-01-2021 8:56pm

Akrasia wrote: »

We all know that EIR are sh1t and unreliable but they’re the exclusive broadcasters of our favorite sports domestic league. We need to do something to force them to fix it. I’ve started sending messages on Twitter with the hashtag #brokeneir
Can people please start sending messages with their experiences to get this trending so they might bother to actually do something?

some of my experiences with eir customer support are the usual on hold for over an hour, telling you your router is broken when you know it isn't and probably the best one ok, this seems to be a technical problem so we will send a technician out to your house but if it isn't you have to pay for it.

They are incredible. Let's just thank ourselves they are not responsible for the Covid Vaccine.

Digifriendly · 25-01-2021 9:59pm

Must love hardship wrote: »

Does anyone know when Eir's contract to show the pro 14/16 in Ireland runs out??

This year alone you need eir for alot of live pro 14.
Bt for champions cup
Amazon/ premier for some autumn internationals just gone and i presume sky sports if and when the lions gets played.
With those 3 subscriptions you still wouldn't even get to see any French rugby.

Here in N. Ireland it's pretty similar except that we have Pro 14 on Premier.
French Top 14 has no UK/Irish broadcaster in these islands for last couple of seasons. I make do with Top 14 Youtube channel showing highlights of games on a Monday.

dregin · 25-01-2021 10:11pm

Buer wrote: »

Have Eir for broadband and TV. I've never had an issue, to be honest. Even their app has worked seamlessly for me when I've used it to watch matches elsewhere.

Three cheers for Eir.

Off topic, but I had a match running on their app while the ace stream I had of the same match on the TV was about 5 seconds ahead. Get AWAY outta that.

Dempo1 · 25-01-2021 10:21pm

I thought Leaky Leo sorted out Eirs appalling customer service? Could it be true Eir weren't listening? What a shock!

Former Former Former · 25-01-2021 10:51pm

Must love hardship wrote: »

Does anyone know when Eir's contract to show the pro 14/16 in Ireland runs out??

This year alone you need eir for alot of live pro 14.
Bt for champions cup
Amazon/ premier for some autumn internationals just gone and i presume sky sports if and when the lions gets played.
With those 3 subscriptions you still wouldn't even get to see any French rugby.

When it does run out, there will not be a queue of suitors waiting to launch a megabucks offer. There's a reason the Pro14 coverage has bounced around so much.

Cookiemunster · 25-01-2021 10:57pm

Former Former Former wrote: »

When it does run out, there will not be a queue of suitors waiting to launch a megabucks offer. There's a reason the Pro14 coverage has bounced around so much.

Well CVC did recently invest £120m in the league. You would assume that they have some plan to improve on the current TV offering.

Must love hardship · 25-01-2021 11:08pm

Think they signed a 3 year deal at the start of the 18/19 season. Back when you got it as part of BT sports. So it should be up for negotiation at the end of this season.

I believe this season includes the new rainbow Cup up to June if that goes ahead. With the addition of the south African teams it might be more attractive to the likes of sky or bt. Would be great to have all the Irish games back on terrestrial TV..

Cookiemunster · 25-01-2021 11:27pm

Must love hardship wrote: »

Think they signed a 3 year deal at the start of the 18/19 season. Back when you got it as part of BT sports. So it should be up for negotiation at the end of this season.

I believe this season includes the new rainbow Cup up to June if that goes ahead. With the addition of the south African teams it might be more attractive to the likes of sky or bt. Would be great to have all the Irish games back on terrestrial TV..

That ship has long since sailed. The odd game on TG4 like we have now is the best we can hope for.

gmacww · 28-01-2021 12:13pm

I've had eir for internet and tv in the house since 2014. Have had nothing but great service and of the two issues I had they sorted them straight away without any problems.

That said watching the pro 14 on there I can just about live with Bowe, Darcy and Strings. But if I hear the term "dying embers of this match" one more time I swear I'll throw the remote through the tv!

Eir and their appalling service

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