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Eir and their appalling service

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  • 24-01-2021 12:09pm
    #1
    Akrasia
    Registered Users Posts: 22,242 ✭✭✭✭


    We all know that EIR are sh1t and unreliable but they’re the exclusive broadcasters of our favorite sports domestic league. We need to do something to force them to fix it. I’ve started sending messages on Twitter with the hashtag #brokeneir
    Can people please start sending messages with their experiences to get this trending so they might bother to actually do something?


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    #2
    thomond2006
    Registered Users Posts: 45,433 ✭✭✭✭thomond2006


    Yes, a hashtag will do it.


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    #3
    tayto lover
    Registered Users Posts: 51,525 ✭✭✭✭tayto lover


    They’ll ignore it just like they did anytime I rang them to complain.
    I had to use the Ombudsman to get anywhere especially to end my broadband account.

    Nobody should have anything to do with them ever imo.


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    #4
    Squidgy Black
    Registered Users Posts: 21,605 ✭✭✭✭Squidgy Black


    Eir have had the worst customer service for well over a decade now and are one of the biggest recipients of complaints from ComReg year on year.

    A hashtag isn't going to change their mind, the only way you change their mind is by not paying into their coffers.


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    #5
    SqueakyKneecap
    Registered Users Posts: 1,152 ✭✭✭SqueakyKneecap


    Eir just makes me appreciate TG4 even more. Bowe, D'Arcy & Stringer are the most boring pundit team I can ever remember.

    They also wheel out that awful accented poshboy who did the Chicago commentary from time to time.

    Truly an awful channel.


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    #6
    Akrasia
    Registered Users Posts: 22,242 ✭✭✭✭Akrasia


    They use Twitter a lot they’ve got multiple tweets slapping themselves on the back for being the broadcasters last night. They need blowback on that platform if nothing else other than to piss on their cornflakes


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    #7
    errlloyd
    Registered Users Posts: 12,601 ✭✭✭✭errlloyd


    I dunno if you all noticed, but the only ads on their coverage yesterday were for their services. Eir business, gomo, eir sports, eir mobile.

    So the only money they're making on coverage is subs.


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    #8
    highdef
    Registered Users Posts: 6,150 ✭✭✭highdef


    Have had eir for a few years, ever since fibre to the home arrived. I've found the service to be excellent and have had zero issues.


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    #9
    Akrasia
    Registered Users Posts: 22,242 ✭✭✭✭Akrasia


    Didnt notice at all because the feckin thing didn’t work. So I had to watch it on a dodgy stream instead of the service I actually paid for


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    #10
    Akrasia
    Registered Users Posts: 22,242 ✭✭✭✭Akrasia


    highdef wrote: »
    Have had eir for a few years, ever since fibre to the home arrived. I've found the service to be excellent and have had zero issues.

    Do you use Eir sport?
    The only way it is reliable is if you also pay 50 euros a month for Sky and tune it in on their satellite box

    It’s bollox that you need to do that to be able to watch our domestic rugby league legally


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    #11
    Newtown90
    Registered Users Posts: 1,602 ✭✭✭Newtown90


    Indeed terrible for me aswell, wanted to connect my laptop to the TV via hdmi but login kept failing and telling me contact their helpline ( good one).

    Tried chrome casting and that wouldn't work either ( all I got was eir is now ready to cast ).

    Ended up watching it on my tablet and had to endure all the self praise ads about how great their service is.

    Give me TG4 and the Irish language any day.


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    #12
    lawred2
    Registered Users Posts: 24,286 ✭✭✭✭lawred2


    Akrasia wrote: »
    Didnt notice at all because the feckin thing didn’t work. So I had to watch it on a fodgy stream instead of the service I actually paid for

    Presume the sky carried eir worked?

    Are you referring to the streaming service?

    They really are a joke shop operation. It automatically cuts one operator out of the market for me.


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    #13
    Akrasia
    Registered Users Posts: 22,242 ✭✭✭✭Akrasia


    lawred2 wrote: »
    Presume the sky carried eir worked?

    Are you referring to the streaming service?

    They really are a joke shop operation. It automatically cuts one operator out of the market for me.

    I don’t pay for Sky, so even though I have a satellite tuner and I pay for EIr Sports, I can’t watch Eir sports on my tv, have to watch their online stream which works great for all of the matches nobody cares about, but crashes 100% of the time that Munster are playing anyone decent


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    #14
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,236 Mod ✭✭✭✭Sheep Shagger


    Akrasia wrote: »
    We all know that EIR are sh1t and unreliable but they’re the exclusive broadcasters of our favorite sports domestic league. We need to do something to force them to fix it. I’ve started sending messages on Twitter with the hashtag #brokeneir
    Can people please start sending messages with their experiences to get this trending so they might bother to actually do something?

    Money talks, unless there is a fight for the rights (which i doubt there is) the league will take the sole bidder (in this case eir).

    No hastag will change that.


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    #15
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,236 Mod ✭✭✭✭Sheep Shagger


    errlloyd wrote: »
    I dunno if you all noticed, but the only ads on their coverage yesterday were for their services. Eir business, gomo, eir sports, eir mobile.

    So the only money they're making on coverage is subs.

    Like BT Sport, TV channels don't make money, their core services do, it's called a loss leader.

    I'd imagine very few people actually pay a sub for eir sport, they get it freee for being a broadband, mobile or eir vision customer.


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    #16
    Akrasia
    Registered Users Posts: 22,242 ✭✭✭✭Akrasia


    Sheep Shagger wrote: »
    Money talks, unless there is a fight for the rights (which i doubt there is) the league will take the sole bidder (in this case eir).

    No hastag will change that.

    It might force them to pay a bit more for their servers to host the streaming for the big games


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    #17
    errlloyd
    Registered Users Posts: 12,601 ✭✭✭✭errlloyd


    Sheep Shagger wrote: »
    Like BT Sport, TV channels don't make money, their core services do, it's called a loss leader.

    I'd imagine very few people actually pay a sub for eir sport, they get it freee for being a broadband, mobile or eir vision customer.

    TV channels sold as part of quad play set ups may not be profitable, but they certainly do make money. They are clearly not turning down TV advertising by choice. The problem is they aren't attracting any advertisers.


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    #18
    thomond2006
    Registered Users Posts: 45,433 ✭✭✭✭thomond2006


    Akrasia wrote: »
    It might force them to pay a bit more for their servers to host the streaming for the big games

    They're not going to do anything based on tweets. It's a waste of time.
    Contacting comreg is your best bet: https://www.comreg.ie/queries-complaints/


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    #19
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,236 Mod ✭✭✭✭Sheep Shagger


    errlloyd wrote: »
    TV channels sold as part of quad play set ups may not be profitable, but they certainly do make money. They are clearly not turning down TV advertising by choice. The problem is they aren't attracting any advertisers.

    I didn't mean they literally don't make a cent, what I meant was that's not their sole goal.

    Anyway, no tweet or whatever is going to fix a ****ty service, eir have been dire for years as a company. You'd be better off complaining to the league who award the rights.

    Without competition for those rights nothing is going to change. The league need the games on TV to generate their own advertising, even if that coverage is deemed to be poor (by some people).

    Comereg are toothless so they're pointless to go to too (do they even cover broadcasters even if the parent is a telco)?


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    #20
    Buer
    Registered Users Posts: 24,180 ✭✭✭✭Buer


    Have Eir for broadband and TV. I've never had an issue, to be honest. Even their app has worked seamlessly for me when I've used it to watch matches elsewhere.

    Three cheers for Eir.


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    #21
    Former Former Former
    Registered Users Posts: 5,508 ✭✭✭Former Former Former


    What actually happened?


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    #22
    The Inbetween is mine
    Closed Accounts Posts: 1,705 ✭✭✭The Inbetween is mine


    Former Former Former wrote: »
    What actually happened?

    Munster lost...again


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    #23
    StevenToast
    Registered Users Posts: 3,372 ✭✭✭StevenToast


    Liam Toland is paid by Eir....

    Tells you all you need to know about Eir..

    "Don't piss down my back and tell me it's raining." - Fletcher



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    #24
    Random Bloke
    Registered Users Posts: 71 ✭✭Random Bloke


    I signed up for a sim-only plan with Eir in October so I could get Eir Sports.
    It was the worst experience with a service that I have ever had.
    Website not working. Customer service not answering calls and dropping calls while in the queue for a long time. Basic functionality of the service not working. Webchat not working. Eir store that sold it to me washing their hands on it and saying they cannot assist. Etc etc.
    When I eventually did get through (after a month) I just cancelled the contract immediately as I have zero faith in their service, ability or technology.
    Never ever again.


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    #25
    highdef
    Registered Users Posts: 6,150 ✭✭✭highdef


    Akrasia wrote: »
    Do you use Eir sport?
    The only way it is reliable is if you also pay 50 euros a month for Sky and tune it in on their satellite box

    It’s bollox that you need to do that to be able to watch our domestic rugby league legally

    Just the broadband service for me.


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    #26
    Former Former Former
    Registered Users Posts: 5,508 ✭✭✭Former Former Former


    Eir Sport via the app is always rock solid for me. And if there were widespread issues, last night's match thread would have been pretty lively but I didn't see any mention of it.

    My guess is the problem is on the OP's Internet connection.


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    #27
    Must love hardship
    Registered Users Posts: 1,148 ✭✭✭Must love hardship


    Does anyone know when Eir's contract to show the pro 14/16 in Ireland runs out??

    This year alone you need eir for alot of live pro 14.
    Bt for champions cup
    Amazon/ premier for some autumn internationals just gone and i presume sky sports if and when the lions gets played.
    With those 3 subscriptions you still wouldn't even get to see any French rugby.


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    #28
    thomond2006
    Registered Users Posts: 45,433 ✭✭✭✭thomond2006


    I've definitely had times where the Eir TV app has just flat out not worked.


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    #29
    Tim Robbins
    Registered Users Posts: 8,959 ✭✭✭Tim Robbins


    Akrasia wrote: »
    We all know that EIR are sh1t and unreliable but they’re the exclusive broadcasters of our favorite sports domestic league. We need to do something to force them to fix it. I’ve started sending messages on Twitter with the hashtag #brokeneir
    Can people please start sending messages with their experiences to get this trending so they might bother to actually do something?

    some of my experiences with eir customer support are the usual on hold for over an hour, telling you your router is broken when you know it isn't and probably the best one ok, this seems to be a technical problem so we will send a technician out to your house but if it isn't you have to pay for it.

    They are incredible. Let's just thank ourselves they are not responsible for the Covid Vaccine.


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    #30
    Digifriendly
    Registered Users Posts: 4,016 ✭✭✭Digifriendly


    Must love hardship wrote: »
    Does anyone know when Eir's contract to show the pro 14/16 in Ireland runs out??

    This year alone you need eir for alot of live pro 14.
    Bt for champions cup
    Amazon/ premier for some autumn internationals just gone and i presume sky sports if and when the lions gets played.
    With those 3 subscriptions you still wouldn't even get to see any French rugby.

    Here in N. Ireland it's pretty similar except that we have Pro 14 on Premier.
    French Top 14 has no UK/Irish broadcaster in these islands for last couple of seasons. I make do with Top 14 Youtube channel showing highlights of games on a Monday.


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    #31
    dregin
    Moderators, Music Moderators Posts: 6,524 Mod ✭✭✭✭dregin


    Buer wrote: »
    Have Eir for broadband and TV. I've never had an issue, to be honest. Even their app has worked seamlessly for me when I've used it to watch matches elsewhere.

    Three cheers for Eir.


    Off topic, but I had a match running on their app while the ace stream I had of the same match on the TV was about 5 seconds ahead. Get AWAY outta that.


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