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GoMo Experience Great so far

245

Comments

  • Registered Users, Registered Users 2 Posts: 5,542 ✭✭✭JTMan


    Banzai600 wrote: »
    yeah, im gonna pull the trigger and tell virgin mobile to get stuffed.

    Don't cancel at the Virgin Media end.

    Order a GoMo sim, port and the Virgin Media account will be auto cancelled.


  • Registered Users Posts: 542 ✭✭✭Lissavane


    JTMan wrote: »
    Don't cancel at the Virgin Media end.

    Order a GoMo sim, port and the Virgin Media account will be auto cancelled.
    And don't port until you've received the Gomo SIM and checked that it's number matches that allocated to you on the Gomo website.


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    JTMan wrote: »
    Don't cancel at the Virgin Media end.

    Order a GoMo sim, port and the Virgin Media account will be auto cancelled.
    Lissavane wrote: »
    And don't port until you've received the Gomo SIM and checked that it's number matches that allocated to you on the Gomo website.




    cheers, thanks for that !!


  • Registered Users, Registered Users 2 Posts: 5,699 ✭✭✭This is it


    Ported Saturday. Only scheduled at 2.15 for 2.30, alll sorted by about 2.40. No issues with inbound or outbound, data working as good as with Eir.


  • Registered Users, Registered Users 2 Posts: 579 ✭✭✭Cetyl Palmitate


    2 SIM cards arrived 1 day after ordering. Bith existing numbers ported to GOMO plan within 30 mins of chosen time.
    No issues whatsoever. Great deal.


  • Registered Users Posts: 7 ibmyself


    Regarding Data: My Experience is you will be slowed down when you have used between 50 and 60GB's of data not 80GB as advertised. And by 'slowed down' they mean completely crippled to 25Kb/s at best.

    Also they seem to be slowing the sending of the sim so you can't cancel within your cooling off period, it's already passed by the time you get the sim!


  • Registered Users, Registered Users 2 Posts: 18,786 ✭✭✭✭kippy


    ibmyself wrote: »
    Regarding Data: My Experience is you will be slowed down when you have used between 50 and 60GB's of data not 80GB as advertised. And by 'slowed down' they mean completely crippled to 25Kb/s at best.

    Also they seem to be slowing the sending of the sim so you can't cancel within your cooling off period, it's already passed by the time you get the sim!

    Not according to the post directly above yours...
    There are others here who have said GoMo issue a text as when you come within a few gig of the cap - I haven't verified this.


  • Registered Users Posts: 135 ✭✭WildIreland


    Just a quick note about GoMo customer support -- which is getting slated on Social media. My experience with support has been very positive. Four sims ported over without issue, but support always responded (not instantly, but usually within a couple of hours) to any queations I had via Webchat AND Twitter DM.

    Great!

    Then, last weekend I came to port the fifth and final family member's number and at first couldn't schedule it. Support confirmed via Twitter DM that there was an issue with the confirm button on the Move My Number page, and that they were working on it. Tried again later and it worked so port scheduled for 10am on Sunday.

    Port went ahead as planned, and appeared to work, but while the number could receive calle my daughter couldn't make or send texts. Mobile data was working though. Back on to support (Twitter DM again -- seems to be the most responsive channel, although I've always had a reply via webchat too when I've tried it), who promised to escalate it to the technical team. On Monday morning everything started to work properly -- I thought "Brilliant!" -- but a couple of hours later her sim stopped picking up a signal entirely. So back onto support -- who escalated the issue.

    Turned out to be a more complex issue than it appeared on the surface, relating to blocks on the core network that weren't lifted as they should have been during the porting process. GoMo's support explained their team has no access to the core elements of the network, but that they were working with their partners to resolve the issue as soon as possible. They kept me in the loop at every stage of the investigation, and escalated the problem as necessary to find a solution.

    Yesterday lunchtime everything suddenly started working for her, so she's delighted.

    While it was a frustrating experience, and shouldn't have happened (it took from Sunday lunchtime to Wednesday lunchtime to resolve), I can't really fault the service from GoMo support throughout the process.

    My experience is completely at odds with other reports online -- but then I was never expecting to be able to pick up the phone and ring GoMo, or to walk into a store if things went awry. My expectations were always for online only support (which I prefer anyway) and GoMo came through with flying colours in that regard.

    It's easily the BEST support experience I've had with ANY mobile phone operator over the last 20 years.

    All five of us on Gomo now -- less than €50 a month for the whole families calls, texts and data -- fantastic!


  • Registered Users Posts: 52 ✭✭ebeanz


    Pheonix10 wrote: »
    Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...


    I used mine in the UK, previously my phone would struggle to connect and I'd often be left with no service or unable to get mobile data (3) As soon as I landed it went into "searching" mode and I assumed I'd have the same problems but it connected to EE and worked perfectly the entire trip. I used 1.8gb of roaming data with no problems.



    I did have to make 1 phone call to a UK mobile number so I'm waiting to see what I'm charged for that but totally happy with Gomo.


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  • Registered Users, Registered Users 2 Posts: 20,862 ✭✭✭✭inforfun


    ebeanz wrote: »
    I used mine in the UK, previously my phone would struggle to connect and I'd often be left with no service or unable to get mobile data (3) As soon as I landed it went into "searching" mode and I assumed I'd have the same problems but it connected to EE and worked perfectly the entire trip. I used 1.8gb of roaming data with no problems.



    I did have to make 1 phone call to a UK mobile number so I'm waiting to see what I'm charged for that but totally happy with Gomo.


    What were yuo using before? Three by any chance?
    Was a farce every time i was in the UK.
    Good to see It goes straight to EE.


  • Registered Users Posts: 52 ✭✭ebeanz


    inforfun wrote: »
    What were yuo using before? Three by any chance?
    Was a farce every time i was in the UK.
    Good to see It goes straight to EE.


    Yep, it was Three and a complete nightmare every time


  • Registered Users, Registered Users 2 Posts: 1,764 ✭✭✭funnyname


    Moved over from Vodafone yesterday, all done one minute after selected port time.


  • Registered Users, Registered Users 2 Posts: 1,966 ✭✭✭jonerkinsella


    From another thread...


    Lads...

    I just got my Sim. I went to schedule my port of existing number. I got the verification code, set a time (16.30 today), I confirmed... and nothing.

    I got no confirming message that the process was confirmed.
    Is this correct ?

    Update... I shut the browser down and restarted process (Firefox).

    Update2 ... Flawless port over. I tried to phone another phone at 16.32 on my old provider and the call would not go through. I changed to my Gomo sim and it worked straight away. All the data settings updated perfectly.


  • Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭castle2012


    I have all three of us moved over in the family. Where saving a huge amount of money. It makes you wonder why previous operators failed in the Irish market like ID Mobile. Clearly they didn't put a good enough offering out there.


  • Registered Users, Registered Users 2 Posts: 18,786 ✭✭✭✭kippy


    castle2012 wrote: »
    I have all three of us moved over in the family. Where saving a huge amount of money. It makes you wonder why previous operators failed in the Irish market like ID Mobile. Clearly they didn't put a good enough offering out there.

    Don't speak too soon.....

    GoMo have a massive organisation behind them


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  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    just checking how ppl are getting on with it so far, im signing up for it today.

    Kicking virgin into touch. not doing us any favours on tv package - extortion comes to mind , so they can p*** off, both mobiles accounts too.


  • Registered Users, Registered Users 2 Posts: 5,699 ✭✭✭This is it


    A second SIM I've set up can't receive calls from Vodafone. Simple issue that should be reported to Vodafone by GoMo but I'm getting scripted responses regarding data, APNs, etc. which is nothing to do with the actual problem. It's likely Vodafone haven't updated their porting database. GoMo is great unless you have an issue, you might as well talk to a wall, you'd get more sense from it.


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    that seems to be general consensus, when its working ok its fine, but when it goes t!ts up, its a real bag of ****e.


  • Registered Users, Registered Users 2 Posts: 5,699 ✭✭✭This is it


    Banzai600 wrote: »
    that seems to be general consensus, when its working ok its fine, but when it goes t!ts up, its a real bag of ****e.

    Yep. 8 weeks since the issue was raised. I looked at their Facebook last week and it seems to be a larger issue with porting and calls from Vodafone


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    This is it wrote: »
    Yep. 8 weeks since the issue was raised. I looked at their Facebook last week and it seems to be a larger issue with porting and calls from Vodafone



    ta, im gonna do it anyway, hopefully they can resolve the issues as there seem to be a few. they cant not address.


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  • Registered Users, Registered Users 2 Posts: 5,699 ✭✭✭This is it


    Banzai600 wrote: »
    ta, im gonna do it anyway, hopefully they can resolve the issues as there seem to be a few. they cant not address.

    I'd probably still move too. The first SIM I moved has had no issues at all


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    im gonna buy the sim and plan now, and will port after xmas. No point trying to sort that now, just in case.


  • Registered Users Posts: 6,292 ✭✭✭DaveyDave


    Banzai600 wrote: »
    just checking how ppl are getting on with it so far, im signing up for it today.

    Kicking virgin into touch. not doing us any favours on tv package - extortion comes to mind , so they can p*** off, both mobiles accounts too.

    No issues whatsoever. No issues roaming, making calls, no signal issues etc. Surprisingly my data has actual been better than it ever has at work, more consistent signal.


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    DaveyDave wrote: »
    No issues whatsoever. No issues roaming, making calls, no signal issues etc. Surprisingly my data has actual been better than it ever has at work, more consistent signal.


    tks, we've ordered the 2 sims so virgin can get stuffed.

    im not going to port until early jan just in case.


  • Registered Users, Registered Users 2 Posts: 5,027 ✭✭✭opus


    I had my first trip abroad with the GoMo sim last week, still have both my old TM & GoMo sims in my phone. GoMo connected almost instantly in Germany & worked for data whereas I had to go through the SIM toolkit to kick the TM sim into life.

    Was please to see that GoMo didn't delete the APN settings & replace them with a Belgacom entry like TM did to me before!

    Will port my number in Jan as have a bit of credit on the TM sim so probably will use that to donate to charity via SMS.


  • Registered Users, Registered Users 2 Posts: 7,705 ✭✭✭54and56


    Hi guys,

    Can't see an answer for this on the GoMo FAQs so how you don't mind me asking here.

    Do GoMo accept (or care) if the customer is a business rather than an individual?


  • Registered Users, Registered Users 2 Posts: 5,699 ✭✭✭This is it


    54and56 wrote: »
    Hi guys,

    Can't see an answer for this on the GoMo FAQs so how you don't mind me asking here.

    Do GoMo accept (or care) if the customer is a business rather than an individual?

    They say somewhere that's it's not for business. And to be honest, if I was a business I wouldn't touch it. If something goes wrong you're fecked. At least with the others you have some hope of speaking to a human I've the phone, it's chat, Twitter, Facebook, etc for GoMo


  • Registered Users Posts: 6,292 ✭✭✭DaveyDave


    Business also tend to have an account manager, that tends to mean you're talking to someone who knows what they're talking about rather than some young person who's a useless gob****e.


  • Registered Users, Registered Users 2 Posts: 7,705 ✭✭✭54and56


    This is it wrote: »
    They say somewhere that's it's not for business. And to be honest, if I was a business I wouldn't touch it. If something goes wrong you're fecked. At least with the others you have some hope of speaking to a human I've the phone, it's chat, Twitter, Facebook, etc for GoMo

    I hear you but I've a three casual staff I'd like to give phones to and pay for their monthly bill. It's not critical for them to be immediately contactable or to have tip top data access.

    It's as much a bit of a thank you freebie to them as anything else but want to keep the cost down hence looking at GoMo.


  • Registered Users, Registered Users 2 Posts: 5,699 ✭✭✭This is it


    54and56 wrote: »
    I hear you but I've a three casual staff I'd like to give phones to and pay for their monthly bill. It's not critical for them to be immediately contactable or to have tip top data access.

    It's as much a bit of a thank you freebie to them as anything else but want to keep the cost down hence looking at GoMo.

    No reason not to so.


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  • Registered Users, Registered Users 2 Posts: 18,786 ✭✭✭✭kippy


    This is it wrote: »
    No reason not to so.

    Agreed, although with specific business packages you can have more control over what numbers/services can and cannot be called, eg you can stop people using business phones for premium text services.

    That said tis easy enough tell your staff you will cover the 9.99 portion of the bill every month. They can cover anything else themselves.


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    ok, we gave virg!n extortion racket the finger and moved the 2 mobile accounts to GoMo.


    both of us on gomo now. ports went smoothly, ive just done mine , so will see how it goes with coverage / performance etc.

    virg!n wanted us to say offering this that and the other, told them to get stuffed it was a matter of principal.

    convinced a few to tell vigin to p!ss off re phones to gomo too.

    ( virgin shafted us on tv package, 95 a month for a basic and internet thats half the speed we are paying for despite being with them for yrs, so thats next )




    will update as i go with performance re gomo


  • Registered Users, Registered Users 2 Posts: 5,699 ✭✭✭This is it


    My porting issue was resolved just before Christmas where some carriers could not call a 2nd SIM I ported to GoMo. Haven't received any correspondence from GoMo to confirm but calls are coming through now. I had been on to them for weeks and it was only when I made an official complaint and requested an official complaint number for comreg that they took it seriously and requested samples of failed calls.

    Hopefully nothing else goes wrong, it's an ordeal.


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    thats a real pain, as someone else said somewhere, you get what you pay for. At least its sorted now, for you.

    Gomo is great value, but if anything goes wrong, its a mission and heartache to resolve , not sure how they can have such sh!t customer service with all the issues, but they have to go through Eir i think and then it filters back to the customer.

    fingers crossed!!


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    just to update , two mobiles and no issues and ppl have told me they can hear me better / more clearer on calls than before when i was with the cartel of virgin media.


    my downloading of say a 2hr podcast is way quicker than virgin, etc, internet can be more stable and sometimes faster than virgin was - this im surprised at.


    however , both of our phones were dropping calls a couple of days ago, and both of us with GOMO , but it only happened on a day, not too bad.

    havent been abroad yet, but for 9.99 a month, you'd be mad not to with current EU regs etc re roaming.

    overall , v happy.


    and again i convinced a couple of other ppl to the kick the red cartel like they were rotten fish and move to gomo which they've done. No issues and more money in their pocket.



    EDIT : Just done a speed test there and download is 0.50 mbs & 0.40 bms upload, unusually slow


  • Registered Users Posts: 10 nick.halligan


    I ported over from 3, Took 3 days due to a problem with website but when it was working again i moved over no problem. This alone saves me €120 a year. Coverage with 3 in my house was TERRIBLE, Gomo is better, not amazing but better.
    Since then I bought a 4g router and put my sim in which was a nightmare to get working and GOMO customer support was horrific considering i was told " I am wasting their time" and "No i cant help you or provide you with any further information this is not GOMO's problem". However after many hours i have got it working in the router and have ordered a second gomo sim for the router alone

    it will not cost me 9.99 a month for my phone and 12.99 a month for my router totaling €23 compared to €60. Only concern is being throttled when reaching 80gigs of usage but i will likely still have data on the second sim in the phone so i will survive.

    So over all i am pleased apart from customer support being horrible and complicated to get information


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    yeah , like i said before , from what i have read her in various threads, their customer service is beyond sh1t , and how they havent been reprimanded is beyond me by comreg. its clear the ppl in service dept are either clueless or awaiting engineering of some sort to come back to them. im hoping i never have to contact customer support thats for sure !


  • Registered Users, Registered Users 2 Posts: 18,786 ✭✭✭✭kippy


    I ported over from 3, Took 3 days due to a problem with website but when it was working again i moved over no problem. This alone saves me €120 a year. Coverage with 3 in my house was TERRIBLE, Gomo is better, not amazing but better.
    Since then I bought a 4g router and put my sim in which was a nightmare to get working and GOMO customer support was horrific considering i was told " I am wasting their time" and "No i cant help you or provide you with any further information this is not GOMO's problem". However after many hours i have got it working in the router and have ordered a second gomo sim for the router alone

    it will not cost me 9.99 a month for my phone and 12.99 a month for my router totaling €23 compared to €60. Only concern is being throttled when reaching 80gigs of usage but i will likely still have data on the second sim in the phone so i will survive.

    So over all i am pleased apart from customer support being horrible and complicated to get information
    How can you blame GoMo for not being able to support your router?


  • Registered Users Posts: 10 nick.halligan


    Banzai600 wrote: »
    yeah , like i said before , from what i have read her in various threads, their customer service is beyond sh1t , and how they havent been reprimanded is beyond me by comreg. its clear the ppl in service dept are either clueless or awaiting engineering of some sort to come back to them. im hoping i never have to contact customer support thats for sure !

    The person i was on the live chat with constantly blamed the router even though it has had a sim from MULTIPLE networks which worked fine and when i asked if i could be transferred to someone in the tech support i was told " you dont need to as i have the information" and again my request to speak with a manger was also denied. But look there not the first or last company to have bad support and when im saving 120 on my phone alone and have now a second sim for the router allowing me to cancel my expensive broadband, ill suffer the poor support


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  • Registered Users Posts: 10 nick.halligan


    kippy wrote: »
    How can you blame GoMo for not being able to support your router?

    The router worked fine with other sims, and when i asked for any advice i received none. I have since obtained information which allows the sim to work fine. I asked the specific question to the customer service agent and they would not provide me with it.


  • Registered Users, Registered Users 2 Posts: 18,786 ✭✭✭✭kippy


    The router worked fine with other sims, and when i asked for any advice i received none. I have since obtained information which allows the sim to work fine. I asked the specific question to the customer service agent and they would not provide me with it.

    So a setting had to be modified on the router for it to work with the SIM?
    I've no idea what the "specific" question might be.

    Again, I think people's expectations of the distance support agents should go with many multiple SW and HW configurations is completely ridiculous. Whether it's a tenner a month or a hundred a month.


  • Registered Users Posts: 10 nick.halligan


    kippy wrote: »
    So a setting had to be modified on the router for it to work with the SIM?
    I've no idea what the "specific" question might be.

    Again, I think people's expectations of the distance support agents should go with many multiple SW and HW configurations is completely ridiculous. Whether it's a tenner a month or a hundred a month.

    I asked for the Apn address and details relating to it, I was then told it would not make a difference and when i requested them again i was told that they were not available to the customer support agent.
    The poor support I received does not outweigh the value for money offered, i was just stating i found it very hard to deal with them and they did not offer useful advice.


  • Registered Users, Registered Users 2 Posts: 18,786 ✭✭✭✭kippy


    I asked for the Apn address and details relating to it, I was then told it would not make a difference and when i requested them again i was told that they were not available to the customer support agent.
    The poor support I received does not outweigh the value for money offered, i was just stating i found it very hard to deal with them and they did not offer useful advice.

    Fair enough.


  • Registered Users Posts: 446 ✭✭Garibaldi?


    I switched. The phone is working fine and Ive kept my old number. But I cant get the internet. Has anyone any idea. Thanks.


  • Registered Users, Registered Users 2 Posts: 322 ✭✭Banzai600


    Garibaldi? wrote: »
    I switched. The phone is working fine and Ive kept my old number. But I cant get the internet. Has anyone any idea. Thanks.




    see first page, should be all the info there you need to trouble shoot


    https://www.boards.ie/vbulletin/showthread.php?t=2058023567



    we went from VM to gogmo without issues


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  • Registered Users Posts: 33 ozanam


    to throw in my 2 cents..

    I got two SIM cards. my yearly cost went from 720 for 2 phones down to 240.. a saving of 480 a year.. That pays for my bins / 2 months electricity in that same year just by switching.

    I was with Eir before and there is no degradation in the service that I had before with the directly.

    very happy customer :)


  • Registered Users, Registered Users 2 Posts: 17,967 ✭✭✭✭Thargor


    I ported over from 3, Took 3 days due to a problem with website but when it was working again i moved over no problem. This alone saves me €120 a year. Coverage with 3 in my house was TERRIBLE, Gomo is better, not amazing but better.
    Since then I bought a 4g router and put my sim in which was a nightmare to get working and GOMO customer support was horrific considering i was told " I am wasting their time" and "No i cant help you or provide you with any further information this is not GOMO's problem". However after many hours i have got it working in the router and have ordered a second gomo sim for the router alone

    it will not cost me 9.99 a month for my phone and 12.99 a month for my router totaling €23 compared to €60. Only concern is being throttled when reaching 80gigs of usage but i will likely still have data on the second sim in the phone so i will survive.

    So over all i am pleased apart from customer support being horrible and complicated to get information
    What kind of problems were you having with the router? I'm setting one up tonight and am worried about the sim lock and other stuff like that...


  • Registered Users Posts: 10 nick.halligan


    Thargor wrote: »
    What kind of problems were you having with the router? I'm setting one up tonight and am worried about the sim lock and other stuff like that...

    First thing i would do is put the sim into a phone if possible to check it works (It should) but also remove the sim lock as then you never have to worry about it on the router.
    For whatever reason I needed to create a profile on my router with APN information. The popular recommended ones did not work for me and GOMO were no help, eventually I found one which worked.
    Apart from that there were no other major issues


  • Registered Users, Registered Users 2 Posts: 17,967 ✭✭✭✭Thargor


    First thing i would do is put the sim into a phone if possible to check it works (It should) but also remove the sim lock as then you never have to worry about it on the router.
    For whatever reason I needed to create a profile on my router with APN information. The popular recommended ones did not work for me and GOMO were no help, eventually I found one which worked.
    Apart from that there were no other major issues
    Thanks for that I might drop you a PM if I'm struggling tomorrow.


  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    I like it so far, the only thing is that Vodafone's Internet is much faster.

    I also wish GoMo had a counter on their website for data so you'd be able to track of what you've spent. Their data is not unlimited, despite what their ad says.


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