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GoMo Experience Great so far

kippy

So, I've often said that you'll really only hear the "negatives" online - particularily when you are researching a new product etc as people tend to only want to vent about a bad experience and not necessarily talk about a "standard" or "good" experience. There are a few threads in here that you can see around bad experiences with GoMo.

I ordered 3 SIMS for three different people on the 15th of October, under the same debit card. All three arrived at their addresses within 4-5 or so business days, and all online accounts were successfully setup/updated etc.
I ported to one SIM (from 3 PAYG) on the Sunday of the Bank Holiday weekend. Absolutely no issues.
I've ported the other two today - having changed the dates and times of the port on the online accounts today also. No issues with either port (from EIR PAYG) - all great.
I got two notifications that payment was not taken in the past few days from my card for two of the three SIMS which appears to be a safety check with unintended consequences - which I assume will be sorted in a day or two.

So for what I was spending on one SIM per month, I am now spending on three and with a percentage more of everything.

That's my spiel and I suspect it's the experience of the vast majority of those that have gone with GoMo.

I've been a customer of O2, Vodafone, 3, Meteor, iD, Virgin Media, Eir and now GoMo over the past 20 years or so and have generally found them all to be of a similiar standard if and when there has been an issue. The prime differentiator for me has been cost and thankfully, it is great to see greater and greater competition in the marketplace.

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kippy

JTMan wrote: »

This is the point that so many people miss. One, especially now, is far better off financially getting an unlocked phone and paying a tenner a month for unlimited usage.

It's been the case for a long time.
And bigger saving still if you don't buy into the marketing hype of the far more expensive phones.

beauf

I had no issues. Speeds and signal is generally worse than my three and VM Sims though.

MrMusician18

I've had a pretty good experience as well.. They're are some coverage dead zones in our apartment, which is a bit of a bummer though

Banzai600

we signed up a family member on Tues 12th last week, sim arrived on the Thurs 14th, the port date was set for 17th in the afternoon at 3pm, it went perfectly.

in saying that..............

there are a few of us thinking of dropping virgin mobile to go with Gomo, but still unsure as the Gomo "customer service" seems to be pretty sh!t / questionable based on what ive been reading here. I did notice some of the first time user issues were down to ppl themselves on initial set up but Gomo need to be more proactive and getting stuff sorted surely....?

anyone else switch from virgin media in Dublin area ? i do travel europe on hols a bit and want to know what coverage is like but prob to early to tell at this rate.

Stone Deaf 4evr

Have been switched over for just under 3 weeks now, no hassles, was with Eir previously and service is essentially the same.
was paying 60 a month for 2 plans for myself and my wife, that €480 a year saving will go nicely towards a holiday or taxing the car!

Paulzx

I've switched 2 numbers from Virgin with no issue. As said before wait until you receive the sim card before scheduling a port and verify the number on the sim is the same as the one assigned in your MyGoMo account.

I activated the sim and made sure it was working by testing it making and recieving calls and texts and checked the data connection. Once i was happy with all of this i scheduled the port during business hours and everything went smoothly for both sims

peewee3ie

I have order 2 sims and also ported over 2 numbers and I did set a date for the port and all went to plan on the day of the port. I waited for the day so I could work out which sims will be which number.

I did move from vodafone to gomo and very happy with it. just as with any mobile network there is places I had coverage and there is places with no coverage with both networks and also coverage with one network where the other has none.

I was paying VF around 70 a month for 2 numbers and now paying 20 a month for 2 numbers and saving 50 also getting alot more data from GoMo than vodafone was give any of the 2 numbers.

I am happy out

0gac3yjefb5sv7

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

testtech05

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I used it in Bristol in the UK a couple of weeks back, cant remember exactly which network it connected me to but the speeds over there were excellent.

I'm very happy with the switch so far, thankfully I haven't had a reason to contact support though as that seems to be the main issue with GoMo people are having!!

DaveyDave

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I can't imagine there would be many issues now that roaming is part of standard data. In the past when I bought roaming data I had to connect to a specific network which never worked. There was never any signal to manually connect and it would revert to something else and I wouldn't be able to use my roaming data.

Now that it's standard, I haven't had any issues landing in whatever city and using data right away. Unless I missed it, Eir's website doesn't specify to connect to certain networks abroad. I suspect GoMo to be the same.

Banzai600

seems good so far, i reckon i might just do it. Id be saving 15e pm = 180.00 a year.

all above seems positive.

baldbear

OSI wrote: »

Had no issues at all porting 3 accounts over to GoMo from Vodafone, Eir and Tesco. However I am finding the data coverage to be a lot more hit and miss than I had in the past. Even compared to the Eir account which doesn't make a lot of sense.

I was with Eir and data coverage isn't as good down the country with Gomo. My Mrs home house in rural Gealway was poor but I don't mind as I wouldn't need it there. It was better with Eir so I don't understand it

jonnny68

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

Yeah i was in Manchester and it connected straight away and the speeds were very good.

Cabaal

Moved two mobiles to GoMo this week, no problems.
Well worth the move, between the two mobiles its saving 50e a month

[Deleted User]

New SIM took a week to arrive which is understandable due to demand.

Setup the porting as soon as it came and it ported within an hour of the allocated time. No problems.

buzz77

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I have used it in Spain. Phone connected automatically to Orange network upon landing. Very good service, great internet speed, calls and texts to/from Ireland worked without hassle.

Lennyzip

Ordered a sim for a mate Tuesday . Arrived today . Maybe they are finally getting on top of things or things have settled down . Who knows but that is some turn around in the process . He's not porting so will see how he gets on .

Banzai600

yeah, im gonna pull the trigger and tell virgin mobile to get stuffed. all seems positive.

if it goes pear shaped, the cooling off period is 30 days so can just shop around again.

JTMan

Banzai600 wrote: »

yeah, im gonna pull the trigger and tell virgin mobile to get stuffed.

Don't cancel at the Virgin Media end.

Order a GoMo sim, port and the Virgin Media account will be auto cancelled.

Lissavane

JTMan wrote: »

Don't cancel at the Virgin Media end.

Order a GoMo sim, port and the Virgin Media account will be auto cancelled.

And don't port until you've received the Gomo SIM and checked that it's number matches that allocated to you on the Gomo website.

Banzai600

JTMan wrote: »

Don't cancel at the Virgin Media end.

Order a GoMo sim, port and the Virgin Media account will be auto cancelled.

Lissavane wrote: »

And don't port until you've received the Gomo SIM and checked that it's number matches that allocated to you on the Gomo website.

cheers, thanks for that !!

Cetyl Palmitate

2 SIM cards arrived 1 day after ordering. Bith existing numbers ported to GOMO plan within 30 mins of chosen time.
No issues whatsoever. Great deal.

ibmyself

Regarding Data: My Experience is you will be slowed down when you have used between 50 and 60GB's of data not 80GB as advertised. And by 'slowed down' they mean completely crippled to 25Kb/s at best.

Also they seem to be slowing the sending of the sim so you can't cancel within your cooling off period, it's already passed by the time you get the sim!

kippy

ibmyself wrote: »

Regarding Data: My Experience is you will be slowed down when you have used between 50 and 60GB's of data not 80GB as advertised. And by 'slowed down' they mean completely crippled to 25Kb/s at best.

Also they seem to be slowing the sending of the sim so you can't cancel within your cooling off period, it's already passed by the time you get the sim!

Not according to the post directly above yours...
There are others here who have said GoMo issue a text as when you come within a few gig of the cap - I haven't verified this.

WildIreland

Just a quick note about GoMo customer support -- which is getting slated on Social media. My experience with support has been very positive. Four sims ported over without issue, but support always responded (not instantly, but usually within a couple of hours) to any queations I had via Webchat AND Twitter DM.

Great!

Then, last weekend I came to port the fifth and final family member's number and at first couldn't schedule it. Support confirmed via Twitter DM that there was an issue with the confirm button on the Move My Number page, and that they were working on it. Tried again later and it worked so port scheduled for 10am on Sunday.

Port went ahead as planned, and appeared to work, but while the number could receive calle my daughter couldn't make or send texts. Mobile data was working though. Back on to support (Twitter DM again -- seems to be the most responsive channel, although I've always had a reply via webchat too when I've tried it), who promised to escalate it to the technical team. On Monday morning everything started to work properly -- I thought "Brilliant!" -- but a couple of hours later her sim stopped picking up a signal entirely. So back onto support -- who escalated the issue.

Turned out to be a more complex issue than it appeared on the surface, relating to blocks on the core network that weren't lifted as they should have been during the porting process. GoMo's support explained their team has no access to the core elements of the network, but that they were working with their partners to resolve the issue as soon as possible. They kept me in the loop at every stage of the investigation, and escalated the problem as necessary to find a solution.

Yesterday lunchtime everything suddenly started working for her, so she's delighted.

While it was a frustrating experience, and shouldn't have happened (it took from Sunday lunchtime to Wednesday lunchtime to resolve), I can't really fault the service from GoMo support throughout the process.

My experience is completely at odds with other reports online -- but then I was never expecting to be able to pick up the phone and ring GoMo, or to walk into a store if things went awry. My expectations were always for online only support (which I prefer anyway) and GoMo came through with flying colours in that regard.

It's easily the BEST support experience I've had with ANY mobile phone operator over the last 20 years.

All five of us on Gomo now -- less than €50 a month for the whole families calls, texts and data -- fantastic!

ebeanz

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I used mine in the UK, previously my phone would struggle to connect and I'd often be left with no service or unable to get mobile data (3) As soon as I landed it went into "searching" mode and I assumed I'd have the same problems but it connected to EE and worked perfectly the entire trip. I used 1.8gb of roaming data with no problems.

I did have to make 1 phone call to a UK mobile number so I'm waiting to see what I'm charged for that but totally happy with Gomo.

inforfun

ebeanz wrote: »

I used mine in the UK, previously my phone would struggle to connect and I'd often be left with no service or unable to get mobile data (3) As soon as I landed it went into "searching" mode and I assumed I'd have the same problems but it connected to EE and worked perfectly the entire trip. I used 1.8gb of roaming data with no problems.

I did have to make 1 phone call to a UK mobile number so I'm waiting to see what I'm charged for that but totally happy with Gomo.

What were yuo using before? Three by any chance?
Was a farce every time i was in the UK.
Good to see It goes straight to EE.

ebeanz

inforfun wrote: »

What were yuo using before? Three by any chance?
Was a farce every time i was in the UK.
Good to see It goes straight to EE.

Yep, it was Three and a complete nightmare every time

funnyname

Moved over from Vodafone yesterday, all done one minute after selected port time.

jonerkinsella

From another thread...

Lads...

I just got my Sim. I went to schedule my port of existing number. I got the verification code, set a time (16.30 today), I confirmed... and nothing.

I got no confirming message that the process was confirmed.
Is this correct ?

Update... I shut the browser down and restarted process (Firefox).

Update2 ... Flawless port over. I tried to phone another phone at 16.32 on my old provider and the call would not go through. I changed to my Gomo sim and it worked straight away. All the data settings updated perfectly.