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Car wash issue

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  • 11-09-2020 5:49pm
    #1
    Amouar
    Registered Users Posts: 1,223 ✭✭✭


    Hi,

    I went to wash my car today and the car wash didn't function correctly: There was no foam or water coming out of it and therefore the brushes were running on my car dry and without any liquid :mad:.

    Staff was nearby and managed to stop the car wash before it does any more damage.

    They fixed the car wash and after it finished washing my car, i went out and checked it together with the staff member. I found some swirls and scratches but thankfully nothing major (glad that the car was not very dirty and it was raining right before i get into the car wash, otherwise there would have been more damages).

    I filled the car wash damage incident report and sent them the pictures via email. I'm now waiting to hear back from them.

    I wanted to know if the same happened to anyone here? If so, did they offer to repair the damage or just offered compensation?


«13

Comments

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    #2
    Atlantic Dawn
    Registered Users Posts: 81,448 ✭✭✭✭Atlantic Dawn
    M


    Ideally you need to get an estimate of what it will cost to fix the damage and then get them to pay for it. Might be possible to fix without a respray.


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    #3
    punisher5112
    Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    Get a detailer onto it. They could do a paint correction on it for you.


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    #4
    Jimmy Bottlehead
    Registered Users Posts: 10,118 ✭✭✭✭Jimmy Bottlehead


    I had a car wash rip off a wiper years ago. Filled the report, gave them the repair bill and they paid it without issue.

    Hopefully you have a similar experience, OP!


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    #5
    Amouar
    Registered Users Posts: 1,223 ✭✭✭Amouar


    Jimmy Bottlehead wrote: »
    I had a car wash rip off a wiper years ago. Filled the report, gave them the repair bill and they paid it without issue.

    Hopefully you have a similar experience, OP!

    Did they reach out to ask for a repair bill after you filled the report?


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    #6
    larva
    Registered Users Posts: 164 ✭✭larva


    Its great to see there are still first world problems!


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    #7
    CoBo55
    Registered Users Posts: 8,843 ✭✭✭CoBo55


    Amouar wrote: »
    Did they reach out to ask for a repair bill after you filled the report?

    Wha? Is it office speak Friday or something?


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    #8
    frozenfrozen
    Registered Users Posts: 7,882 ✭✭✭frozenfrozen


    CoBo55 wrote: »
    Wha? Is it office speak Friday or something?

    it's non-shorthand for "did they contact you or did you have to just send them the bill"


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    #9
    CoBo55
    Registered Users Posts: 8,843 ✭✭✭CoBo55


    punisher5112 wrote: »
    Get a detailer onto it. They could do a paint correction on it for you.

    Don't do this they'll coat the car in colour filler polish and it'll look fantastic for about 3 days..


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    #10
    Amouar
    Registered Users Posts: 1,223 ✭✭✭Amouar


    CoBo55 wrote: »
    Don't do this they'll coat the car in colour filler polish and it'll look fantastic for about 3 days..

    What would you recommend?


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    #11
    Amouar
    Registered Users Posts: 1,223 ✭✭✭Amouar


    frozenfrozen wrote: »
    it's non-shorthand for "did they contact you or did you have to just send them the bill"

    I asked because they told me that they will reach out to me after I filled the form.


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    #12
    Jimmy Bottlehead
    Registered Users Posts: 10,118 ✭✭✭✭Jimmy Bottlehead


    Amouar wrote: »
    Did they reach out to ask for a repair bill after you filled the report?

    After some brainstorming, I found the bottom line was a synergistic meeting with a repair firm specialising in mechanic work. We touched base and they fast tracked a repair.

    The garage didn't need to think outside the box, they just demonstrated a win-win mindset with strong client focus, requested the bill and showed best practice by giving me the cash.

    Short-hand: I got the repair done, they asked for the bill and give me the money.


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    #13
    R.O.R
    Registered Users Posts: 12,675 ✭✭✭✭R.O.R


    Amouar wrote: »
    What would you recommend?

    Not listening to someone who hasn't a clue what he's talking about.


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    #14
    AUDI20
    Registered Users Posts: 319 ✭✭AUDI20


    Amouar wrote: »
    Hi,

    I went to wash my car today and the car wash didn't function correctly: There was no foam or water coming out of it and therefore the brushes were running on my car dry and without any liquid :mad:.

    Staff was nearby and managed to stop the car wash before it does any more damage.

    They fixed the car wash and after it finished washing my car, i went out and checked it together with the staff member. I found some swirls and scratches but thankfully nothing major (glad that the car was not very dirty and it was raining right before i get into the car wash, otherwise there would have been more damages).

    I filled the car wash damage incident report and sent them the pictures via email. I'm now waiting to hear back from them.

    I wanted to know if the same happened to anyone here? If so, did they offer to repair the damage or just offered compensation?
    What a lot of people don't realise is that these drive in car washes even when working properly still does a lot of damage to the cars paint work.


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    #15
    Heres Johnny
    Closed Accounts Posts: 2,738 ✭✭✭Heres Johnny


    I was in a car wash recently and about to start and a guy filling up with fuel driving same car as me came running across forecourt waving his arms at me... What's going on here I thought.... He asked me if I had one of those boots that opens by swinging your leg under a sensor under the boot (the ones when your hands are full and you don't want to leave your shopping down). I told him I hadn't and he said I'll be OK then, apparently a car wash opened his boot and soaked the inside of it.


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    #16
    unhappys10
    Closed Accounts Posts: 692 ✭✭✭unhappys10


    The issue here is going to one of those types of car washes in the first place.


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    #17
    CoBo55
    Registered Users Posts: 8,843 ✭✭✭CoBo55


    Jimmy Bottlehead wrote: »
    After some brainstorming, I found the bottom line was a synergistic meeting with a repair firm specialising in mechanic work. We touched base and they fast tracked a repair.

    The garage didn't need to think outside the box, they just demonstrated a win-win mindset with strong client focus, requested the bill and showed best practice by giving me the cash.

    Short-hand: I got the repair done, they asked for the bill and give me the money.

    I'm sure they pushed the envelope too....


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    #18
    ianobrien
    Registered Users Posts: 2,756 ✭✭✭ianobrien


    CoBo55 wrote: »
    Don't do this they'll coat the car in colour filler polish and it'll look fantastic for about 3 days..

    The poster said a detailer, not a valet. Detailing a car is NOT the same as the €150 valet. If I may venture, I think you may be mixing them up.

    OP, pop over to the Detailing Forum with some pictures and people there will be able to advise if you want to go down that road.


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    #19
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Heres Johnny wrote: »
    I was in a car wash recently and about to start and a guy filling up with fuel driving same car as me came running across forecourt waving his arms at me... What's going on here I thought.... He asked me if I had one of those boots that opens by swinging your leg under a sensor under the boot (the ones when your hands are full and you don't want to leave your shopping down). I told him I hadn't and he said I'll be OK then, apparently a car wash opened his boot and soaked the inside of it.

    Why didn't he lock the car?


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    #20
    Cork_Guest
    Closed Accounts Posts: 77 ✭✭Cork_Guest


    Dravokivich wrote: »
    Why didn't he lock the car?

    Because that wouldn’t have stopped it. The whole point of the feature is you’re walking up to your locked car with hands full of bags so you swipe your foot under the bumper, it detects the key and opens.


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    #21
    Cork_Guest
    Closed Accounts Posts: 77 ✭✭Cork_Guest


    ianobrien wrote: »
    The poster said a detailer, not a valet. Detailing a car is NOT the same as the €150 valet. If I may venture, I think you may be mixing them up.

    OP, pop over to the Detailing Forum with some pictures and people there will be able to advise if you want to go down that road.

    This! *thumbs up*

    Also as someone else mentioned, these car washes create swirls in your clear coat whether they’re working properly or not.


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    #22
    CoBo55
    Registered Users Posts: 8,843 ✭✭✭CoBo55


    ianobrien wrote: »
    The poster said a detailer, not a valet. Detailing a car is NOT the same as the €150 valet. If I may venture, I think you may be mixing them up.

    OP, pop over to the Detailing Forum with some pictures and people there will be able to advise if you want to go down that road.

    No I'm not mixing them up. I got my car detailed by a guy in New Ross, de-tarred, clayed, machine polished etc etc, got an extra €30 added to the not so small bill as it needed "extra machining" blah blah blah.... He had it the whole day and never bothered vacuuming the interior. Greatest con ever, less than a week later it looked like it had never been touched.


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    #23
    Cork_Guest
    Closed Accounts Posts: 77 ✭✭Cork_Guest


    CoBo55 wrote: »
    No I'm not mixing them up. I got my car detailed by a guy in New Ross, de-tarred, clayed, machine polished etc etc, got an extra €30 added to the not so small bill as it needed "extra machining" blah blah blah.... He had it the whole day and never bothered vacuuming the interior. Greatest con ever, less than a week later it looked like it had never been touched.

    Yeah he’s conned ya, no way a proper retailer does a decontamination and machine polish, wipe down and then some form of LSP in a day!


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    #24
    CoBo55
    Registered Users Posts: 8,843 ✭✭✭CoBo55


    Cork_Guest wrote: »
    Yeah he’s conned ya, no way a proper d/etailer does a decontamination and machine polish, wipe down and then some form of LSP in a day!

    FYP


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    #25
    ianobrien
    Registered Users Posts: 2,756 ✭✭✭ianobrien


    CoBo55 wrote: »
    No I'm not mixing them up. I got my car detailed by a guy in New Ross, de-tarred, clayed, machine polished etc etc, got an extra €30 added to the not so small bill as it needed "extra machining" blah blah blah.... He had it the whole day and never bothered vacuuming the interior. Greatest con ever, less than a week later it looked like it had never been touched.

    On my experience, a full proper detail with paint correction takes a lot longer than a day, a LOT longer than a day....

    I have seen a lot of valeting places call them details but they are far from details. Hell there a car wash place near me doing "half day details with machine polish" for €200. Geez I'd hardly have the decontamination some by then. A machine polish for me will take me at least 10 hours, depending on the damage it could be more. Then it's a sealant to be applied. Wheels/wheel arches are another couple hours, interior done fully is another couple hours. Then it's the glass, under-bonnet, boot, door shuts etc.

    Feck it sure once I've spent almost 30 hours detailing a brand new vehicle before I was happy with it.


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    #26
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Cork_Guest wrote: »
    Because that wouldn’t have stopped it. The whole point of the feature is you’re walking up to your locked car with hands full of bags so you swipe your foot under the bumper, it detects the key and opens.

    Thats a bit mad. You can be sitting in traffic and someone can open your boot?


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    #27
    colm_mcm
    Registered Users Posts: 73,390 ✭✭✭✭colm_mcm


    Dravokivich wrote: »
    Thats a bit mad. You can be sitting in traffic and someone can open your boot?

    Don’t think it works like that. Don’t you have to have the key fob on you?


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    #28
    CoBo55
    Registered Users Posts: 8,843 ✭✭✭CoBo55


    ianobrien wrote: »
    On my experience, a full proper detail with paint correction takes a lot longer than a day, a LOT longer than a day....

    I have seen a lot of valeting places call them details but they are far from details. Hell there a car wash place near me doing "half day details with machine polish" for €200. Geez I'd hardly have the decontamination some by then. A machine polish for me will take me at least 10 hours, depending on the damage it could be more. Then it's a sealant to be applied. Wheels/wheel arches are another couple hours, interior done fully is another couple hours. Then it's the glass, under-bonnet, boot, door shuts etc.

    Feck it sure once I've spent almost 30 hours detailing a brand new vehicle before I was happy with it.

    This guy is not a valeter I think he used to be on boards he's all over FB, it's mainly boy racer stuff he posts, crappy civics, lowered golfs etc, he ain't cheap either.


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    #29
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    colm_mcm wrote: »
    Don’t think it works like that. Don’t you have to have the key fob on you?

    If they are in the car, it is on them. He said they can't be locked.


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    #30
    colm_mcm
    Registered Users Posts: 73,390 ✭✭✭✭colm_mcm


    Car knows the difference between the fob being inside and outside, it usually doesn’t work with the engine on either.


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    #31
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    colm_mcm wrote: »
    Car knows the difference between the fob being inside and outside, it usually doesn’t work with the engine on either.

    Ok, makes it a bit more odd, him responding to my query of why someone wouldn't lock the car then, suggesting it wouldn't make any difference.


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