Inbound and internal An Post Delays

whiterebel · 06-05-2020 5:26pm

Wing126 wrote: »

I don't mind waiting, if they were being straightforward with me and giving me a realistic timeline of when I can expect the package, I'd be 100% okay.

But for my tracking number to say it's in the country and then An Post to A) ignore the tracking update saying it's in Dublin when they look it up themselves and then Tell me to disregard it as "there's absolutely no chance that package is in the country yet" is just frustrating. It's a 6 hour flight from New York to Dublin, so it's not unreasonable for my package to be in the country after leaving on Thursday like.

I think that's what they call plausible deniability. It can't be in Ireland because it isn't in our system yet. The fact that it isn't there because they haven't entered it is immaterial.......

Class MayDresser · 07-05-2020 6:06pm

"The shipment has been sorted and forwarded.

Dublin Direct Entry".

Where's that? Customs?

SPDUB · 07-05-2020 6:47pm

whiterebel wrote: »

I think that's what they call plausible deniability. It can't be in Ireland because it isn't in our system yet. The fact that it isn't there because they haven't entered it is immaterial.......

I wonder if the difference is down to it having to be re badged.

Some USA tracking numbers won't work in most of their systems especially those starting with U and have to get a new number on them in the international section

Wing126 · 07-05-2020 8:42pm

whiterebel wrote: »

I think that's what they call plausible deniability. It can't be in Ireland because it isn't in our system yet. The fact that it isn't there because they haven't entered it is immaterial.......

I remembered that I had another item from the same seller that I bought before Christmas.

I checked the tracking number for that, it departed New York on the 16th of December and USPS said it was in Ireland on the 17th of December. I received that item on the 19th. So now I know that An Post are definitely fobbing me off by saying my item is not in the country.

I'm really not trying to be impatient here, I'm well aware that things might be backed up, I'm just frustrated by the blatant lies An Post are telling me.

shocksy · 08-05-2020 11:24am

I received an item today the 8th May from AliExpress (Departed from China). I ordered it on 27th March. I'm still waiting on other items and hopefully they start to show up soon and the same for everyone else. Just thought I'd give some of you an idea of when stuff was ordered from AliExpress and when it arrived.

enniscorthy · 08-05-2020 12:44pm

shocksy wrote: »

I received an item today the 8th May from AliExpress (Departed from China). I ordered it on 27th March. I'm still waiting on other items and hopefully they start to show up soon and the same for everyone else. Just thought I'd give some of you an idea of when stuff was ordered from AliExpress and when it arrived.

Great news mate but still waiting here for package from USA

Class MayDresser · 08-05-2020 10:48pm

Mine arrived today after having touched down yesterday morning in"Dublin Direct Entry" at 5.15 am. Whoever generated that update on my Norwegian Post tracking number, it all happened pretty fast afterwards.
Either way, ordered 26th March, delivered 8th May with An Post this side.

Away With The Fairies · 09-05-2020 5:47am

I have a parcel sitting in Dublin since lunch time Wednesday. What's up with that? Is this normal delay?

Gremlinertia · 09-05-2020 5:50am

I have a small parcel, nothing awkward or heavy that according to tracking has been in dublin (from the states) since April 23rd, i know they are dealing in large demands and may have many off sick however my partner ordered something similar two days after me and has it now. Very strange, no?.

Away With The Fairies · 09-05-2020 9:52am

Gremlinertia wrote: »

I have a small parcel, nothing awkward or heavy that according to tracking has been in dublin (from the states) since April 23rd, i know they are dealing in large demands and may have many off sick however my partner ordered something similar two days after me and has it now. Very strange, no?.

It is very strange.

yrreg0850 · 09-05-2020 9:59am

Away With The Fairies wrote: »

I have a parcel sitting in Dublin since lunch time Wednesday. What's up with that? Is this normal delay?

Likewise here.
My tracking says -sorted in Dublin Weds 6th. Still waiting for delivery.

My Amazon order page initially said , delivery next Tuesday .
It would seem An Post do not want to make a liar out of Amazon

ED E · 09-05-2020 10:02am

Gremlinertia wrote: »

I have a small parcel, nothing awkward or heavy that according to tracking has been in dublin (from the states) since April 23rd, i know they are dealing in large demands and may have many off sick however my partner ordered something similar two days after me and has it now. Very strange, no?.

CN stuff acts that way all the time. They don't seem to bother processing cages First In First Out.

Away With The Fairies · 09-05-2020 2:31pm

yrreg0850 wrote: »

Likewise here.
My tracking says -sorted in Dublin Weds 6th. Still waiting for delivery.

My Amazon order page initially said , delivery next Tuesday .
It would seem An Post do not want to make a liar out of Amazon

My delivery date was meant to be yesterday.

Shn99 · 11-05-2020 11:44am

Thinking of ordering a few bits off Wish, am I wasting my time? The wait time is long enough in normal times let alone during this.

alan4cult · 11-05-2020 1:21pm

The delays are pretty extreme now, they must be dealing with an enormous number of parcels each evening. It will clear eventually though.

yrreg0850 · 11-05-2020 2:19pm

An item sorted in Dublin Saturday night arrived today , while an item sorted last

Wednesday seems to be stuck in the system .

prodsc · 11-05-2020 2:26pm

Got a parcel today that arrived into the country on Saturday from Germany. Delivery date was 13th!!

Away With The Fairies · 11-05-2020 3:39pm

yrreg0850 wrote: »

An item sorted in Dublin Saturday night arrived today , while an item sorted last

Wednesday seems to be stuck in the system .

Same here, parcel arrived last Wednesday and stuck. What's up with that? Is there an email or phone number to ring.

antodeco · 11-05-2020 3:45pm

I've 3 packages coming in from China.

2 of them shipped 12 March and have disappeared.

The 3rd of them arrived into Dublin 26 April. Still waiting for it to be delivered aswell!

Phil.x · 11-05-2020 7:18pm

I've a claim through PayPal as my tv is gone, an post told me they cannot find it anywhere and to use paypal if the shop won't help.
Crazy!

yrreg0850 · 11-05-2020 7:25pm

Away With The Fairies wrote: »

Same here, parcel arrived last Wednesday and stuck. What's up with that? Is there an email or phone number to ring.

Sent an Email last Friday but, guess what no reply . If you try ring any of the variety of on An post numbers ,as soon as you look for tracking , you are referred to the website.

( An post are not alone at this I have spent 2 hours on the phone today trying to contact Niteline /parcel motel to get info on a parcel sent from Limerick last Tues. Tracking shows it Limk/Dublin/Dublin/outbound/outbound/ Weighed Sat. @2112 and, it still has not arrived)

antodeco · 11-05-2020 9:19pm

Phil.x wrote: »

I've a claim through PayPal as my tv is gone, an post told me they cannot find it anywhere and to use paypal if the shop won't help.
Crazy!

How do you lose a TV? That is crazy!

irishgirl19 · 11-05-2020 9:32pm

Package posted from CA USA on 16th March arrived here today. Was sure it was lost. Anyway I imagine delay was stateside.

Wing126 · 11-05-2020 10:19pm

yrreg0850 wrote: »

as soon as you look for tracking , you are referred to the website

Just listen to the options until you get one that lets you speak to someone, ignore the "go online to track" messages.

I've rang them three times in the last week to get a straight answer about where my package is and every time I've gotten through to an agent, they've never referred me to the website.

sambucus nigra · 12-05-2020 11:08am

Had zero visibility online for this parcel from the US, which finally arrived today (via USPS):

30th April -> departed Dublin airport
no updates (USPS or An Post)
-> delivered today (customs due so it obviously went through the customs process in the interval)

in case it helps anyone in a similiar situation

JamieIsGod · 12-05-2020 12:55pm

sambucus nigra wrote: »

Had zero visibility online for this parcel from the US, which finally arrived today (via USPS):

30th April -> departed Dublin airport
no updates (USPS or An Post)
-> delivered today (customs due so it obviously went through the customs process in the interval)

in case it helps anyone in a similiar situation

How long did it take to arrive in to Dublin from the US? I’m waiting on a package that was “Processed Through” the San Francisco International Distribution Centre on the 8th of April with no update to the tracking since and I’m at my wits end here

sambucus nigra · 12-05-2020 1:04pm

JamieIsGod wrote: »

How long did it take to arrive in to Dublin from the US? I’m waiting on a package that was “Processed Through” the San Francisco International Distribution Centre on the 8th of April with no update to the tracking since and I’m at my wits end here

Processed through LA Intl Distro Centre 16th April
No update till:
Processed through Chicago 28th April
Departed Chicago 29th
Departed Dublin 30th April

Shipped 13th April so about a month door to door all in, hth

Wing126 · 12-05-2020 1:08pm

So guys, further update on my missing package from the US. Any tracking number that starts with U or L will not be scanned by An Post and when it leaves the United States, there will be no further updates. Edit: To clarify, any USPS tracking number.

An Post are still digging their heels in to me saying that my item is not in the country. I asked if it's possible that my item is in an An Post warehouse and it hasn't been scanned yet, and they said "It is absolutely not possible that your item is in the country." I told the agent that USPS have confirmed to me that the item is in the country and he said they're lying to me.

The agent was incredibly dismissive towards me and said that "Your item departed a transfer airport in DUBLIN, IRELAND on May 1, 2020 at 8:38 am" means that it hasn't left New York yet.

Trying to reach out to USPS again to find more info.

sdanseo · 12-05-2020 1:12pm

average_runner wrote: »

We are using Amazon prime and getting stuff delivered by An post with 2 days of ordering

Is that despite their transit time warning? Last thing I ordered was the start of April and took 4-5 days, which was pretty much the time they said it would - maybe a day early.

The predicted times have gone up to more than double the normal now. At least 7 working days for almost everything, more for many items.

Wing126 wrote: »

So guys, further update on my missing package from the US. Any tracking number that starts with U or L will not be scanned by An Post and when it leaves the United States, there will be no further updates.

An Post are still digging their heels in to me saying that my item is not in the country. I asked if it's possible that my item is in an An Post warehouse and it hasn't been scanned yet, and they said "It is absolutely not possible that your item is in the country." I told the agent that USPS have confirmed to me that the item is in the country and he said they're lying to me.

The agent was incredibly dismissive towards me and said that "Your item departed a transfer airport in DUBLIN, IRELAND on May 1, 2020 at 8:38 am" means that it hasn't left New York yet.

Trying to reach out to USPS again to find more info.

I had a package from USA via AddressPal last month, it went UPS from Amazon to the AddressPal warehouse in NJ, then once they received it I heard nothing for nearly a week.
Checked the tracking and it was in Dublin Mails Centre so assumed it would take 2/3 days to deliver but after a week, nothing.
Turns out Revenue had it, no notification except they sent a letter by snail mail to my address (I used my home address for the whole thing and was just monitoring online) and the mother hadn't seen it. They needed proof of purchase with the purchase& freight amounts.

Took a few more days to sort that and then, when the postman arrived at the door, he rang the doorbell to tell my Mam he had it but couldn't deliver it as he can't take cash, and she had to go to the local depot and pay by card even though he went and brought it to the house in the van.

Luckily it wasn't urgent (voltage converter for my aunt's new kitchen project which is now suspended) But you couldn't write it.

JamieIsGod · 12-05-2020 1:21pm

sambucus nigra wrote: »

Processed through LA Intl Distro Centre 16th April
No update till:
Processed through Chicago 28th April
Departed Chicago 29th
Departed Dublin 30th April

Shipped 13th April so about a month door to door all in, hth

Thanks for that, probably safe to assume it hasn’t in fact left the states yet seeing as you got confirmation of it’s departure.

yrreg0850 · 12-05-2020 7:27pm

Wing126 wrote: »

Just listen to the options until you get one that lets you speak to someone, ignore the "go online to track" messages.

I've rang them three times in the last week to get a straight answer about where my package is and every time I've gotten through to an agent, they've never referred me to the website.

Went on line to find a number to ring but, came across "web chat"
so tried that, logged on and was told 10 min wait which is ok when you know that and, are not hanging on a phone listening to rubbish about how efficient they are.
Sure enough after 10 mins a person answered and I entered the required data.
1 minute later--your package is in the sorting office since last Weds cannot tell you any more!!

Wing126 · 12-05-2020 7:40pm

yrreg0850 wrote: »

Went on line to find a number to ring but, came across "web chat"
so tried that, logged on and was told 10 min wait which is ok when you know that and, are not hanging on a phone listening to rubbish about how efficient they are.
Sure enough after 10 mins a person answered and I entered the required data.
1 minute later--your package is in the sorting office since last Weds cannot tell you any more!!

Ah, the number I've been ringing is 017057600, literally the first result when I google "contact An Post", and then you listen to the rambling and press option 0 and that throws you in the queue to speak to someone. Although, you would be waiting.

Was your item a package from the states or somewhere in Europe? Did you have a USPS tracking number starting with U? I might try the live chat myself tomorrow because I can't get a straight answer from the phone team.

yrreg0850 · 12-05-2020 7:50pm

Wing126 wrote: »

Ah, the number I've been ringing is 017057600, literally the first result when I google "contact An Post", and then you listen to the rambling and press option 0 and that throws you in the queue to speak to someone. Although, you would be waiting.

Was your item a package from the states or somewhere in Europe? Did you have a USPS tracking number starting with U? I might try the live chat myself tomorrow because I can't get a straight answer from the phone team.

My package was from Amazon UK and had an An Post tracking number ending in IE

enniscorthy · 13-05-2020 11:33am

Anybody receive anything from USA yet

silver2020 · 13-05-2020 11:56am

Wing126 wrote: »

So guys, further update on my missing package from the US. Any tracking number that starts with U or L will not be scanned by An Post and when it leaves the United States, there will be no further updates. Edit: To clarify, any USPS tracking number.

An Post are still digging their heels in to me saying that my item is not in the country. I asked if it's possible that my item is in an An Post warehouse and it hasn't been scanned yet, and they said "It is absolutely not possible that your item is in the country." I told the agent that USPS have confirmed to me that the item is in the country and he said they're lying to me.

The agent was incredibly dismissive towards me and said that "Your item departed a transfer airport in DUBLIN, IRELAND on May 1, 2020 at 8:38 am" means that it hasn't left New York yet.

Trying to reach out to USPS again to find more info.

The USPS is dreadful. Underfunded, slow, cumbersome and stuck in the 70's. I would suspect that the scan just means it has left their international facility and is sitting in a warehouse in one of the airports.
Remember most USPS mail comes by air and it would be the standard passenger flights that carry most of it. With most of these flights grounded, there will be huge delays.

But even in the best of times, USPS lag behind others

Wing126 · 13-05-2020 12:09pm

silver2020 wrote: »

The USPS is dreadful. Underfunded, slow, cumbersome and stuck in the 70's. I would suspect that the scan just means it has left their international facility and is sitting in a warehouse in one of the airports.
Remember most USPS mail comes by air and it would be the standard passenger flights that carry most of it. With most of these flights grounded, there will be huge delays.

But even in the best of times, USPS lag behind others

Yeah, it seems that way, I'm stuck anyway as USPS won't help me, telling me the item is in Ireland and An Post won't help me because they're saying it's still in the US. Rock and a hard place here.

Marlow · 13-05-2020 5:07pm

enniscorthy wrote: »

Anybody receive anything from USA yet

I've received some things, but then again I have one USPS shipped parcel from end March, that hasn't shown on An Post tracking yet.

The things that arrived were usually en-route 2-3 weeks at the most.

/M

Henry Ford III · 13-05-2020 5:12pm

I'm waiting for a small parcel from China. Shipped 25th March and according to the tracker on 1st May Shipment was loaded at cross border service point in Dublin.

Any thoughts?

enniscorthy · 13-05-2020 6:50pm

Marlow wrote: »

I've received some things, but then again I have one USPS shipped parcel from end March, that hasn't shown on An Post tracking yet.

The things that arrived were usually en-route 2-3 weeks at the most.

/M

Thanks mate were the 2 things that arrived also USPS or a different service because I got a fedex package but waiting around the same time period now for something from USPS

two wheels good · 13-05-2020 7:43pm

Oh crap! Wish I'd noticed this thread before I ordered some bearings from the US. USPS with U-prefix tracking number.

(Now thinking I might order the basic but adequate alternative from the UK. Not a case of: "buy cheap, buy twice" but "buy specialist, buy twice" )

le_girl · 13-05-2020 8:08pm

I'm also waiting on something from the US, sent on the 1st of April and the tracking is stuck in LA since the 3rd of April, so exactly 6 weeks ago...

I need this stuff badly for my business so I asked the sender to look into it but she wasn't even able to get a human on the phone.

I ordered the same stuff back in December which took a week door to door so these are crazy delays. I post orders out every day and it has been a bit of a nightmare (at one point An Post could only send to a list of 10 countries and I had to turn business away, now I am looking at running out of supplies before these arrive).

I haven't had any complaints from customers in the US so either they're all being super nice and patient or all the delays are with outgoing mail.

I hope my tracking page at least updates soon after 6 weeks but from reading here I'm also looking at serious delays when it lands in Ireland. My tracking number starts with CE and I'm normally able to track them via An Post when it gets to Ireland so hopefully it's the same case this time.

Darwin · 13-05-2020 8:26pm

Just wondering if anyone has taken delivery of packages recently that were routed through Heathrow? (LANGLEY HWDC). Mine has left Langley yesterday morning (handed to delivery partner), but no record yet with an post. I'm guessing there are significant delays this end too with the volume of parcels coming through.

beautyqueen · 13-05-2020 8:43pm

Hi,

Has anyone received any parcels from NI?

Wondering how long it will take, it was sent first class recorded.

Thanks and hope everyone gets their items soon!

beautyqueen · 13-05-2020 8:50pm

antodeco wrote: »

I've 3 packages coming in from China.

2 of them shipped 12 March and have disappeared.

The 3rd of them arrived into Dublin 26 April. Still waiting for it to be delivered aswell!

Hi Antodeco,
I ordered something from china early January and it turned up on my window ledge in mid April.

Really shocked because our postman never leaves anything outside (you couldnt where I live, it would be gone!)and there has been someone at home 24-7 since march 14th! But obviously they did.

I really thought it had disappeared forever and there was no tracking showing up for me at all. So I bet your packages will show up eventually.

sambucus nigra · 14-05-2020 8:25am

beautyqueen wrote: »

Hi,

Has anyone received any parcels from NI?

Wondering how long it will take, it was sent first class recorded.

Thanks and hope everyone gets their items soon!

Royal Mail are really slowed down at the moment, I had one package that went missing entirely in their network in March and had to be replaced by the retailer. I have another item posted 11 days ago from UK to NI that still hasn't arrived.

yrreg0850 · 14-05-2020 10:57am

sambucus nigra wrote: »

Royal Mail are really slowed down at the moment, I had one package that went missing entirely in their network in March and had to be replaced by the retailer. I have another item posted 11 days ago from UK to NI that still hasn't arrived.

I have had problems with Royal Mail also . 10 days UK to Dublin sorting.
Once in Dublin it was next day.
In fact I have had a number of next day deliveries via An post within Ireland.

Parcel Motel/ Nightline a horror story !!

Parkender · 14-05-2020 11:26pm

Having issues with a USPS delivery that has the last tracking as:

Your item departed a transfer airport in DUBLIN, IRELAND on May 4, 2020 at 8:26 am. The item is currently in transit to the destination.

Looks like issues in processing through Dublin Airport. Amazon deliveries are here in no time at all.

antodeco · 14-05-2020 11:30pm

Henry Ford III wrote: »

I'm waiting for a small parcel from China. Shipped 25th March and according to the tracker on 1st May Shipment was loaded at cross border service point in Dublin.

Any thoughts?

SF eParcel delivery by any chance? I had "cross border point - Dublin" on 1st May but it turned out it actually only reached Ireland May 11th. Cross border point - Dublin was actually the Netherlands. I wonder are our packages travelling together!

eiei0 · 14-05-2020 11:38pm

Neither of my parcels have updated I've given up on them now, eBay has refunded me for one and the other I am asking for a refund on Monday,

They can't be that busy surely,

Wing126 · 15-05-2020 10:16am

Parkender wrote: »

Having issues with a USPS delivery that has the last tracking as:

Your item departed a transfer airport in DUBLIN, IRELAND on May 4, 2020 at 8:26 am. The item is currently in transit to the destination.

Looks like issues in processing through Dublin Airport. Amazon deliveries are here in no time at all.

Yeah, you'll be waiting a while for that. If it's a tracking number starting with U or L then that's the final update you will receive on that package from USPS. You might get one from An Post whenever they scan it, but USPS will not give you any further updates if it's starting with U. So just a waiting game now...

Inbound and internal An Post Delays

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