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New Import Duty/VAT Thread. Read Post #1 for Rules Updated 10/9/2024

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Comments

  • Registered Users, Registered Users 2 Posts: 7,644 ✭✭✭corkie


    Hi all. I have just ordered 2 products on Amazon.co.uk. The total for the two in £ should have been 18.23, at gx rate 1.181 €21.53. One of the products was on a lightning deal (previously £27.99, down to £12.99) and the other product previously £7.49 down to £5.24 on a voucher deal). Anyway long and short of it when I checked out the order summary uses the old prices for Items total then Total less promotion £18.23 but charges import fee deposit of £7.45. Never had this issue before but never usually have discounted prices that previously would have been over £22. Am I due a refund on the import charge?

    "Duties and taxes are calculated according to the shipping destination's customs regulations. Typically, this calculation is based on our product price and shipping,
    before any promotions.
    This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods. For more information, go to About Customs, Duties & Taxes."

    ^^^ Import Fees Deposit


  • Registered Users, Registered Users 2 Posts: 7,958 ✭✭✭_Whimsical_


    With Address Pal does the Address Pal delivery price generally get added to the total to assess VAT?

    If I buy something for 20euro value can I expect that the amount calculated for VAT will be 20 + 6.50 = 26.50?


  • Registered Users Posts: 466 ✭✭phester28


    Sorry if this has been asked before.

    from what I read here : https://www.moneyguideireland.com/irish-customs-duty-on-uk-online-purchases.html

    computers are duty exempt. Some companies will drop the UK vat at point of sale like: https://www.compu-zone.ie/

    but I dont know how laptop direct operate.


    1. If a company charges Uk vat (in error) how would the buyer look to claim it back.

    2. how wide are the courier handling charges DPD is only 6 euro but I have heard some are charging 20 euro to collect vat.

    3. From what I read above (money guide link) most computer / laptops are duty exempt.

    Can someone verify this is what happened in reality so that the only fees would be irish vat + admin charges.

    QUestion is still valid but for laptop direct (even though its not clearly mentioned) on the .ie vat is charged at 23% so they are charging irish vat.


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    I think its one company I’d stay away from. This is a sample of the threads I’ve seen about laptopsdirect.......https://www.boards.ie/vbulletin/showthread.php?t=2058147650

    Computers are zero rated. Couriers go from €3.50-€18.50


  • Registered Users Posts: 466 ✭✭phester28


    Ya I've had multiple good purchases from them, the no key 4 stuck just wants money back and does not want a repair. They may be more to this. I would expect laptops direct to be on a par with currys for frustrating customer experience as its their model.

    But if you are forearmed with the proper facts and ask the right questions (as long as you can get through to someone) you will be fine.


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  • Registered Users, Registered Users 2 Posts: 3,965 ✭✭✭NewbridgeIR


    Shouldn't all UK sellers be removing UK VAT for European buyers at the point of ordering - on basis that they are not obliged to charge VAT when exporting?

    Seems to be hit and miss on who does it.
    Had to pay UPS almost €40 today. Made up of Irish VAT (€21.19) and a handling fee (€18.45) - item ordered from London and it looks like UK VAT was already included in the price I paid.


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    No obligation on them to do so. Most don’t seem to understand there should be no VAT on exports.


  • Registered Users Posts: 466 ✭✭phester28


    But if its not due how do you "not pay it", or claim it back. If we can legitimately claim it back of HM tax office then. I'm sure a few hundred claims would peak their interest


  • Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    I was looking at a UK site and they didn't take VAT off when sending to Irish/EU addreses. There was no breakdown of VAT at all at the checkout. After searching through the site, there was a notice buried in the FAQs that said they do take off VAT for non-UK buyers but they charge a 20% international handling fee. What a scam...


  • Registered Users, Registered Users 2 Posts: 40,513 ✭✭✭✭ohnonotgmail


    phester28 wrote: »
    But if its not due how do you "not pay it", or claim it back. If we can legitimately claim it back of HM tax office then. I'm sure a few hundred claims would peak their interest

    Businesses can, consumers cant.


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  • Registered Users Posts: 6,017 ✭✭✭TheMilkyPirate


    My parcel is stuck in Athlone mail centre for a week now Courier says customs are waiting on paperwork and to contact the sender? I presume it's to do with VAT and import charges can I contact the mail centre directly?


  • Registered Users, Registered Users 2 Posts: 3,965 ✭✭✭NewbridgeIR


    Shouldn't all UK sellers be removing UK VAT for European buyers at the point of ordering - on basis that they are not obliged to charge VAT when exporting?

    Seems to be hit and miss on who does it.
    Had to pay UPS almost €40 today. Made up of Irish VAT (€21.19) and a handling fee (€18.45) - item ordered from London and it looks like UK VAT was already included in the price I paid.

    In response to an email I sent, the seller has confirmed that no UK VAT was levied:

    “We didn't charge UK VAT on this order, we have been charging the VAT rate of your country, sending the funds to your country, for the last 12 months, in preparation for Brexit.

    I have attached the invoice to this message, which shows the IE VAT Registration number to confirm this was IE VAT.

    If you've paid VAT again, you should try to claim this back from your customs officials, as they've already received that payment from us.“


    So has anyone been successful in getting a refund from UPS?


  • Registered Users, Registered Users 2 Posts: 598 ✭✭✭Tij da feen


    I ordered from a shop based in Scotland. They had accidentally not marked the package as Delivery Duties Paid so DHL sent me a 200 quid bill. I asked the shop about this and they said to pay the duties and they'll refund me the value of it - grand, so I paid the duties.

    The shop then came back to me shortly after and actually told me to refuse delivery from DHL so that it will go back to them, and they'll send it again and mark it correctly. So I called DHL Customer Service to stop the in transit package and return to sender, they advised a different department would handle the refund. Got transferred to the Import Department, who transferred me again to another department, who then told me they can't refund and I need to claim it back of Revenue (note this was only about 2 hours after paying the charges). After looking into this after the call, Revenue advises that it's the courier that handles this.

    I don't really want to spend another hour on the phone to DHL to get bounced around. Does anyone know who I should actually be talking to? Or should I just dispute the customs payment to DHL with PayPal for a package I've never received?


  • Registered Users, Registered Users 2 Posts: 617 ✭✭✭LenWoods


    Can any of you guys help me to understand this one,
    I've bought a 1:64 scale model truck and trailer for my son,

    Shipping via AddressPal from the UK,
    So AddressPal have charged the 6.50 euro fee as normal,
    Then I got this bill, I've had a few of these recently which usually have a percentage of the overall cost being the revenue import taxes,
    But this one only has VAT and and an anPost fee which I find strange; what exactly is the bill for if there's no revenue to be paid are they just being pure Karen's ?

    pnz5Hggoj


  • Registered Users, Registered Users 2 Posts: 7,703 ✭✭✭sniper_samurai


    LenWoods wrote: »
    Can any of you guys help me to understand this one,
    I've bought a 1:64 scale model truck and trailer for my son,

    Shipping via AddressPal from the UK,
    So AddressPal have charged the 6.50 euro fee as normal,
    Then I got this bill, I've had a few of these recently which usually have a percentage of the overall cost being the revenue import taxes,
    But this one only has VAT and and an anPost fee which I find strange; what exactly is the bill for if there's no revenue to be paid are they just being pure Karen's ?

    pnz5Hggoj

    That's normal. VAT is charged on the item price + Address Pal fee and as it is under €150 is not liable for any charges other than the carriers handling fee.


  • Registered Users, Registered Users 2 Posts: 617 ✭✭✭LenWoods


    That's normal. VAT is charged on the item price + Address Pal fee and as it is under €150 is not liable for any charges other than the carriers handling fee.

    Thanks,
    I'm not enjoying online purchases anymore,
    Been charged around 56 euro in revenue this month on items which were slightly above 20 euro in value,
    Mainly 1:64 scale model cars, and modification parts

    Mod - Please don't post irrelevant pictures on threads. Read the first post on this thread to understand possible charges on imports from outside the EU


  • Registered Users Posts: 448 ✭✭ebayissues


    At what VAT rate would a business have to pay when ordering plumbing supplies made from the UK?


    My builder reckons he will pay 13.5% vs 22% which I'll pay.


  • Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    ebayissues wrote: »
    At what VAT rate would a business have to pay when ordering plumbing supplies made from the UK?


    My builder reckons he will pay 13.5% vs 22% which I'll pay.

    Your builder is paying for a good- you are paying for a service (unless you'd like to install them yourself that is........)


  • Registered Users Posts: 448 ✭✭ebayissues


    Your builder is paying for a good- you are paying for a service (unless you'd like to install them yourself that is........)


    He'll install it.


  • Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    ebayissues wrote: »
    He'll install it.

    Exactly- he isn't selling you the part separately- he is selling you his expertise and is sourcing the part.........

    I get it- you're trying to pay for the part separately- if you're getting a plumber to get the part and install it- it doesn't get broken into multiple VAT rates (the poor plumber would get an aneurysm trying to make his VAT return to Revenue if he had to account for multiple different rates).

    The plumber can reclaim the VAT on the part when he buys it- however, he has to charge you the full whack, and indeed, has to account for the full whack to Revenue- he isn't pocketing the difference between the 13,5% and the 23%- Revenue are- not your plumber..........


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  • Registered Users Posts: 188 ✭✭sbkenn


    Shouldn't all UK sellers be removing UK VAT for European buyers at the point of ordering - on basis that they are not obliged to charge VAT when exporting?

    Seems to be hit and miss on who does it.
    Had to pay UPS almost €40 today. Made up of Irish VAT (€21.19) and a handling fee (€18.45) - item ordered from London and it looks like UK VAT was already included in the price I paid.
    A supplier that I bought from says that if THEY organise shipping, they charge VAT but refund it when you send them confirmation of import to your country. If you organise shipping, it is up to you to (try to) reclaim VAT from HM gov't. Couriers insist that you are required to provide your PPS number and nominate a customs clearance agent (shipper may handle that) if importing as an individual.


  • Site Banned Posts: 20,686 ✭✭✭✭Weepsie


    Has anyone bought something from eBay in the last few months? I'm after a particular thing, that can't be shipped here from Amazon for some reason and there's no local supplier. It's a used good and would cost approx £100/€120 max , but I don't know if VAT and charges apply to a second hand good/private seller. I presume they will and I'd be looking at another 20-30 quid on top.


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    See the 1st post in this thread.


  • Registered Users Posts: 373 ✭✭JimmyCorkhill


    Looking to order something from New Balance website - value is around 180 euros.

    How do I figure out where the item is being delivered from etc. to understand if I am likely to get hit for additional costs.

    It is the nbshoesireland website but not sure if that means much.

    Thanks


  • Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    Looking to order something from New Balance website - value is around 180 euros.

    How do I figure out where the item is being delivered from etc. to understand if I am likely to get hit for additional costs.

    It is the nbshoesireland website but not sure if that means much.

    Thanks

    Where is it being shipped from- that is the knux of the matter.
    If it is coming from the UK- you pay VAT once you hit 22 Euro, and Customs and Excise once you hit 148 Euro (incl. of shipping)

    If you can find a German/French/Italian/Spanish (anywhere other than the UK) to order what you're looking for- you need to be looking at those arrangements, as its a nightmare trying to navigate buying from the UK at the moment...........


  • Registered Users, Registered Users 2 Posts: 1,844 ✭✭✭Ogham


    It is, this is the real one.

    https://www.newbalance.ie/

    And you will pay VAT and duty on delivery with them.
    https://www.newbalance.ie/en/terms.html


  • Registered Users, Registered Users 2 Posts: 617 ✭✭✭LenWoods


    Where is it being shipped from- that is the knux of the matter.
    If it is coming from the UK- you pay VAT once you hit 22 Euro, and Customs and Excise once you hit 148 Euro (incl. of shipping)

    If you can find a German/French/Italian/Spanish (anywhere other than the UK) to order what you're looking for- you need to be looking at those arrangements, as its a nightmare trying to navigate buying from the UK at the moment...........
    I would like to add to this to say;
    AddressPal pal can work to your advantage by reducing the amount of import taxes as the total to be paid is based on the overall value including the shipping costs,
    As result the cost of shipping to AddressPal will be cheaper than shipping directly which may help save a few euro's on the import tax bill,
    I've been charged alot of times recently for model cars, average bill of 12 euro for items which were under 30 euro including shipping and AddressPal fee,
    Thankfully I've now found a good seller from Spain and another in France whom can ship to my home for less than I can send a parcel within Ireland myself.
    Should save me a fortune, thought I'd share my findings from recent experience.


  • Registered Users Posts: 423 ✭✭shot2go


    I used address pal 3 times in the last 2 weeks buying from amazon. The first item I paid nothing for at all but amazon put the value down as £24 so I was charged over €8 from an post on top of address pal fees. The second item i paid £13 for and was again charged €8. The third item was again free but I was charged €10.
    Is there anyway to dispute these charges or is it based on the value of the item not the price I paid?


  • Registered Users, Registered Users 2 Posts: 2,761 ✭✭✭AngryLips


    Not sure if anyone can give me some advice on this, I am being given a laptop by a relative in USA as a gift. It's a Surface Pro 3 i7, so it's probably around four years old - it's second hand but unused and still boxed. Am happy to pay whatever the import fees are so that it gets to me, but I was wondering if any of you know what I should be mindful of in advance of having it shipped over? My main concerns are:
    - avoiding a shipping service that will apply fees as if it was a purchased product instead of gifted item.
    - dilemma on whether to send to AddressPal redirect address stateside or direct to my Irish address via USPS or some other service.
    - how to calculate the value of the gift and avoid a shipping service that will assign their own arbitary value that differs significantly from what I think it's worth (looking at similar second hand devices, I would guess it is worth USD400-500).
    - unsure about which shipping service to use and do I have any comeback if they apply the wrong calculations...


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  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    AngryLips wrote: »
    Not sure if anyone can give me some advice on this, I am being given a laptop by a relative in USA as a gift. It's a Surface Pro 3 i7, so it's probably around four years old - it's second hand but unused and still boxed. Am happy to pay whatever the import fees are so that it gets to me, but I was wondering if any of you know what I should be mindful of in advance of having it shipped over? My main concerns are:
    - avoiding a shipping service that will apply fees as if it was a purchased product instead of gifted item.
    - dilemma on whether to send to AddressPal redirect address stateside or direct to my Irish address via USPS or some other service.
    - how to calculate the value of the gift and avoid a shipping service that will assign their own arbitary value that differs significantly from what I think it's worth (looking at similar second hand devices, I would guess it is worth USD400-500).
    - unsure about which shipping service to use and do I have any comeback if they apply the wrong calculations...


    First post in the thread addresses gifts. Max value €45. After this, you're in the lap of the gods. If they find ones on a google search for $7-800, they may use that evaluation. They might decide its valued at $100. No way of telling with second hand really, although boxed and unused is going to push the value up. You can ask the sender to put a value on it of $4-500, no guarantee that they'll accept it. When they get the value there probably won't be much point disputing it. All couriers/An Post have their own drawbacks. They will also take into account the freight cost for VAT, so cheapest is better on that score.


  • Registered Users, Registered Users 2 Posts: 2,761 ✭✭✭AngryLips


    whiterebel wrote: »
    All couriers/An Post have their own drawbacks.


    Thanks, that's a little frustrating that the valuation would be so unpredictable. I'm inclined to just go with insured post, but is there any shipping service in particular that you would recommend for someone in my situation? Speed is not important once it arrives safely and in a straightforward fashion.


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    That is where it all gets tricky. Put a value on it for insurance, and that can become the value for customs purposes. I always suggest getting the sender to put paperwork in the box and on the outside in a clear shipping envelope. Mark it as a gift, but show the same value as you declare for insurance. Freight cost is going to be much lower via post. You can get the sender to show a value + Postage Cost including insurance on their paperwork. That SHOULD be the value that they use for VAT when it arrives in Dublin.

    It is very hard to gauge a second hand price. Google/eBay it yourself and see the differences in price. Then take into account yours which would be as good as new.


  • Registered Users, Registered Users 2 Posts: 747 ✭✭✭tjhook


    Apologies in advance, this is a basic question that has surely been answered in some other thread here, but I searched and can't see it...

    I've seen an item on sale in the UK - it's being sold for about a tenner, but with £15 added for postage (ordinary Royal Mail). So going by total value (£25), it would be liable to VAT & handling charges on import. The item fits in an envelope so I don't believe the postage really costs £15 - it's probably just because posting it outside the UK is extra hassle for the seller. But I assume if I'm paying £25 in total, that's how VAT and charges will be levied.

    Would the same logic work in reverse? If I "win" an eBay UK auction and pay a fraction of what the Irish price of the item is, will VAT be levied on what I pay, or on the sale price of similar items in shops in Ireland? Would the Customs people look at the invoice and think "fair enough"?


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    If customs believe the valuation is incorrect they may ask for Paypal payment receipt etc. An Post may google the product for a value.


  • Registered Users, Registered Users 2 Posts: 747 ✭✭✭tjhook


    whiterebel wrote: »
    If customs believe the valuation is incorrect they may ask for Paypal payment receipt etc. An Post may google the product for a value.


    Thanks - so if the declared value matches the receipt it's fine? At least it's consistent so.


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  • Registered Users, Registered Users 2 Posts: 1,130 ✭✭✭ussjtrunks


    So basically if I order 1 Blu-ray at 24€ the vat gets deducted correctly and I’m only charged 19.80€ ,if I order the 2 blurays in the promo (2 for 24€) the charges are calculated on the full 48€ price of both items meaning instead of no vat I’m paying 8€ import charges, any idea what could be going on here should the vat not be charged on the promo price of 24€?


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    Customs don’t work on discounted value. 1st post on this thread has most of the import conditions.


  • Registered Users Posts: 8,239 ✭✭✭Pussyhands


    I needed something so went onto Aliexpress.

    Gave me a number of countries the ship from, said I could even import it from the USA! Only country I couldn't ship from was Russia (product was like 66% cheaper for Russia).

    Surprisingly, I was able to select Spain, China or Czech Republic and maybe another 1 or 2 countries aswell. Usually it would only allow shipping from China. Now, with the EU location it did add another 2$ as a delivery fee (ship from China was free), but it also said delivery is guaranteed in a month or a refund can be given. So that's an improvement in delivery. Even with the delivery cost it still ends up over 50% cheaper than buying on ebay or amazon.

    I could have selected China also and I guess it would have been fine anyways as the value of the item was only 4 or 5$ in the first place.


  • Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    Do An Post not actually charge VAT/import duty very often? I bought something from the UK for £26 and it was delivered as normal with no extra charges. I've also bought 3 or 4 things from the US over the past year (anywhere from €40 to €150) and have never had to pay VAT. I've only ever paid VAT on AddressPal items from the US. Have I just been lucky?

    Also I thought VAT was payable on the cost of the items plus shipping? The declared value for customs on the last two packages I received from the UK didn't include shipping.


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    One way I have found to make sure things are done correctly in future is to highlight mistakes on very public message boards which can be read by these organisations.........


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  • Registered Users, Registered Users 2 Posts: 3,965 ✭✭✭NewbridgeIR


    VG31 wrote: »
    Do An Post not actually charge VAT/import duty very often? I bought something from the UK for £26 and it was delivered as normal with no extra charges. I've also bought 3 or 4 things from the US over the past year (anywhere from €40 to €150) and have never had to pay VAT. I've only ever paid VAT on AddressPal items from the US. Have I just been lucky?

    UK
    Depends on how they're shipped. Most items sent by regular airmail will get through. If a courier like UPS or Fedex is used, then you'll be caught.

    US
    Traditionally the most likely time to get hit was November / December. Other than that, it's random and again, most regular USPS items are ok.


  • Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    whiterebel wrote: »
    One way I have found to make sure things are done correctly in future is to highlight mistakes on very public message boards which can be read by these organisations.........

    Not really sure what your point is. I'm sure An Post/Revenue are well aware of how many packages get through without someone on the internet pointing it out.


  • Registered Users, Registered Users 2 Posts: 2,538 ✭✭✭sunny2004


    Wonder what ALIEXPRESS will do going forward ?


  • Registered Users, Registered Users 2 Posts: 2,538 ✭✭✭sunny2004


    Update. I'm now receiving packages that are labelled as normal from China, but they have been placed inside new packaging from the EU, anyone else get this ? So like a package within a package, if that makes sense.


  • Registered Users, Registered Users 2 Posts: 3,640 ✭✭✭Kat1170


    No, just a new address label stuck over the original one. Been like that for a while.


  • Moderators, Society & Culture Moderators Posts: 30,657 Mod ✭✭✭✭Faith


    I read the first post, but just want to clarify before I decide whether to proceed or not: If I order £300+ worth of clothes, sent from inside the UK to Ireland, I can expect to pay hefty customs and charges on it, yes?


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    Yes


  • Registered Users, Registered Users 2 Posts: 11,211 ✭✭✭✭Suckit


    But not if they are kids clothes iirc.


  • Registered Users Posts: 230 ✭✭Navy blue


    Hi guys, I know this probably comes up quite a lot, but I just can’t find the answer. I’ve just received a message from An Post saying I need to pay customs charges on an item I bought from eBay. The item is a used child’s coat, they have charged me customs based on the value of the jacket new (about €50) but as the item is used, it is obviously worth a lot less, I only paid €12.50 for it. I have screenshot from eBay stating that the item is used and the price I paid. Is there any way to contest the charges? They’re costing me more than the item did!


  • Registered Users, Registered Users 2 Posts: 40,513 ✭✭✭✭ohnonotgmail


    Navy blue wrote: »
    Hi guys, I know this probably comes up quite a lot, but I just can’t find the answer. I’ve just received a message from An Post saying I need to pay customs charges on an item I bought from eBay. The item is a used child’s coat, they have charged me customs based on the value of the jacket new (about €50) but as the item is used, it is obviously worth a lot less, I only paid €12.50 for it. I have screenshot from eBay stating that the item is used and the price I paid. Is there any way to contest the charges? They’re costing me more than the item did!

    how old is the child? vat on childrens clothing for under 11s is zero rated.


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