Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

DJI Mavic Pro

1235

Comments

  • #202
    v10
    Registered Users, Registered Users 2 Posts: 1,859 ✭✭✭v10


    markad1 wrote: »
    Good luck with that. UPS lost mine when returned for repair (1 month old, gimbal motor overload). DJI were a nightmare to deal with. It only got resolved when I started complaining on their online forum. They sent a replacement but it was nowhere near the same quality of my returned one. Was very disappointed with the whole experience.
    St. Leibowitz wrote: »
    Yeah, very similar experience for me. Bought premium cover, and the performance of their repair centre was atrocious. UPS ship by land, so takes about 5 working days to get to the Netherlands. Then sat for over a week before it was received into their repair system. Then took weeks to get an update. I also started complaining on their online forum. Not sure it did any good.

    Fantastic products, crap customer service.

    I had no trouble at all, took about 2 weeks from reporting to receiving a replacement. Checked serial number of replacement and its not a refurb and was in fact only built in December so I'm happy. Replacement cost €99.


  • #203
    markad1
    Registered Users Posts: 923 ✭✭✭markad1


    v10
    Glad to hear it went smooth for you, where did you check the serial number?


  • #204
    v10
    Registered Users, Registered Users 2 Posts: 1,859 ✭✭✭v10


    markad1 wrote: »
    v10
    Glad to hear it went smooth for you, where did you check the serial number?

    Found this link on the dji forums

    http://tools.retroroms.info


  • #205
    markad1
    Registered Users Posts: 923 ✭✭✭markad1


    v10 wrote: »
    Found this link on the dji forums

    http://tools.retroroms.info

    Thanks for that. mine was a refurb as suspected.


  • #206
    v10
    Registered Users, Registered Users 2 Posts: 1,859 ✭✭✭v10


    markad1 wrote: »
    Thanks for that. mine was a refurb as suspected.
    I wouldn't be happy with that either :mad:


  • #207
    smokingman
    Registered Users, Registered Users 2 Posts: 3,754 ✭✭✭smokingman


    Sent mine up at lunch, got about 1km out and it started snowing again.
    Mad dash to get it home before the snow affected it!

    28337248_10157089814467538_2652745010059545894_o.jpg?oh=60990f9a09232bde140026f643ebf529&oe=5B104CFA


  • #208
    deco nate
    Closed Accounts Posts: 9,340 ✭✭✭deco nate


    smokingman wrote: »
    Sent mine up at lunch, got about 1km out and it started snowing again.
    Mad dash to get it home before the snow affected it!

    28337248_10157089814467538_2652745010059545894_o.jpg?oh=60990f9a09232bde140026f643ebf529&oe=5B104CFA

    Did you get any warning about it being too cold to fly?


  • #209
    ozmo
    Registered Users, Registered Users 2 Posts: 3,876 ✭✭✭ozmo


    deco nate wrote: »
    Did you get any warning about it being too cold to fly?

    Flew a bit myself today- no warnings of temperature- but unusually was very windy high up when there was no wind at ground.

    “Roll it back”



  • #210
    deco nate
    Closed Accounts Posts: 9,340 ✭✭✭deco nate


    ozmo wrote: »
    Flew a bit myself today- no warnings of temperature- but unusually was very windy high up when there was no wind at ground.

    Gutted, I was thinking about putting mine up for a pic. But - 3 and was too afraid of it falling out of the sky. Haven't flown mine in an age between work and weather


  • Advertisement
  • #211
    CelticRambler
    Registered Users, Registered Users 2 Posts: 6,890 ✭✭✭CelticRambler


    ozmo wrote: »
    Flew a bit myself today- no warnings of temperature- but unusually was very windy high up when there was no wind at ground.

    I took mine out at dawn on Sunday in the hope of catching sight of a huge (huuuuuuge :eek: ) flock of migrating cranes that arrived on a lake across the field on Saturday evening. Unfortunately, they were already gone, but at least the drone surveillance saved me pointlessly lugging a load of standard camera gear across the countryside. :pac:

    I got a "low temperature" warning before taking off (every time I've flown over the last month), and a "high wind" warning once I got above 120m, which was consistent with the forecast. Cautionary tale: knowing that there was a risk of high winds (20-40kmh) I flew upwind, which was fine ... until I ascended to 300m and app crashed. :mad: In the five minutes it took to reboot the app, the aircraft drifted 1.5km downwind, i.e. now on the wrong side of me, 700-800m downwind. :eek:

    At full forward throttle, I struggled to stop it drifting any further away, and only regained forward momentum by bringing it down to 30m (no longer line of sight) but abandonned RTH in favour of an emergency landing once I was clear of the village and main road. Landed with 7% battery. :o

    Anyway, before having to devote all my attention to the recovery operation, I was able to get this pic of a frosted field of France:

    patterns01.jpg


  • #212
    ozmo
    Registered Users, Registered Users 2 Posts: 3,876 ✭✭✭ozmo


    CelticRambler wrote: »

    At full forward throttle, I struggled to stop it drifting any further away,

    Don’t forget about sport mode- switching on will give you the power to fight against very strong winds if you are caught out.
    I’ve had to use it a few times where the mavic was traveling at 1 or 2 km per hour.

    “Roll it back”



  • #213
    CelticRambler
    Registered Users, Registered Users 2 Posts: 6,890 ✭✭✭CelticRambler


    ozmo wrote: »
    Don’t forget about sport mode- switching on will give you the power to fight against very strong winds if you are caught out.
    I’ve had to use it a few times where the mavic was traveling at 1 or 2 km per hour.

    It was travelling at 15kmh! :eek:

    I did think about that - knew I'd read about using or not using it in high winds, but couldn't quite remember the rest of the advice. With all the pinging and dinging and verbal warnings going on (and full-screen confirmation requests :mad: ) I decided that it wasn't the time to experiment with a setting I haven't used very much.

    I really wish DJI would allow you to cancel all those warnings after a first acknowledgement, e.g. if you exit beginner mode (or click a cover-all disclaimer). But as it's been discussed numerous time on the DJI forum without any indication that they're listening to users, I'm not expecting anything.

    It was also very frustrating to find out afterwards that the 15-20 minutes of flight before the app crashed were not logged. :mad:


  • #214
    smokingman
    Registered Users, Registered Users 2 Posts: 3,754 ✭✭✭smokingman


    deco nate wrote: »
    Did you get any warning about it being too cold to fly?
    deco nate wrote: »
    Gutted, I was thinking about putting mine up for a pic. But - 3 and was too afraid of it falling out of the sky. Haven't flown mine in an age between work and weather

    I had it up at lunchtime and while I have no idea what temp it was, I didn't get any warnings. Been waiting for the snow like mad and especially, like yourself, seeing as I hadn't had it in the air for a while now.

    Going to start uploading the vid of it now but it's 2.7G so might be tomorrow before my country broadband processes it...


  • #215
    Bruthal
    Closed Accounts Posts: 13,422 ✭✭✭✭Bruthal


    ozmo wrote: »
    Flew a bit myself today- no warnings of temperature- but unusually was very windy high up when there was no wind at ground.

    It can be very windy at height when calm at ground level. I usually fly about 100 meters in 2 to 4 directions to see the ground speed when up a bit. That gives you a good idea of wind speed and direction. Last thing you want is to fly out a km or 2 and be into a strong headwind coming back.


  • #216
    Bruthal
    Closed Accounts Posts: 13,422 ✭✭✭✭Bruthal


    deco nate wrote: »
    Gutted, I was thinking about putting mine up for a pic. But - 3 and was too afraid of it falling out of the sky.

    That wont happen, just keep the batteries warm before using them, and they will be fine. At worst they will have a shorter flight time, so just keep an eye on the battery level in flight. But once kept warm before flight, they will likely fly as normal.


  • Advertisement
  • #217
    deco nate
    Closed Accounts Posts: 9,340 ✭✭✭deco nate


    Bruthal wrote: »
    That wont happen, just keep the batteries warm before using them, and they will be fine. At worst they will have a shorter flight time, so just keep an eye on the battery level in flight. But once kept warm before flight, they will likely fly as normal.

    See , I was worried about build up of Ice on the propellers thing more than anything else in this weather


  • #218
    Bruthal
    Closed Accounts Posts: 13,422 ✭✭✭✭Bruthal


    deco nate wrote: »
    See , I was worried about build up of Ice on the propellers thing more than anything else in this weather

    That would be more likely if flying in freezing fog or up though clouds in sub zero temperatures. On a clear day it would be fine.

    If it starts snowing, you will land as soon as possible id say.


  • #219
    Rew
    Moderators, Sports Moderators Posts: 8,679 Mod ✭✭✭✭Rew


    I flew an Mavic air at 2,500m in France last week, temp was below 0. Other then warming the batteries it was grand.


  • #220
    smokingman
    Registered Users, Registered Users 2 Posts: 3,754 ✭✭✭smokingman


    Finally got yesterdays one uploaded...


    2 Things:
    1) I think I need to recalibrate my gimbal - that horizon is well off kilter
    2) I really need to watch a tutorial on video editing...


  • #221
    Bruthal
    Closed Accounts Posts: 13,422 ✭✭✭✭Bruthal


    smokingman wrote: »
    2) I really need to watch a tutorial on video editing...

    Looks well though. The likes of that is interesting to look back at in years to come especially if we only get that type of weather every few years.

    Ive footage from a radian glider from the 2010 snow. No good weather yet to get some from the mavic, which would be interesting as i`m in the same area.

    Edit: Its on this forum, Here

    Go pro complete with scratched lens:)


  • Advertisement
  • #222
    MajesticDonkey
    Registered Users, Registered Users 2 Posts: 2,213 ✭✭✭MajesticDonkey


    CelticRambler wrote: »
    I got a "low temperature" warning before taking off (every time I've flown over the last month), and a "high wind" warning once I got above 120m, which was consistent with the forecast. Cautionary tale: knowing that there was a risk of high winds (20-40kmh) I flew upwind, which was fine ... until I ascended to 300m and app crashed. :mad: In the five minutes it took to reboot the app, the aircraft drifted 1.5km downwind, i.e. now on the wrong side of me, 700-800m downwind. :eek:

    Yet another reason to stick to the 120m/300m legal limits :)


  • #223
    Bruthal
    Closed Accounts Posts: 13,422 ✭✭✭✭Bruthal


    MajesticDonkey wrote: »
    Yet another reason to stick to the 120m/300m legal limits :)

    At 120m though, connection with the mavic would be at more risk of being lost earlier, than at 300m altitude as it drifted further away.

    Although the wind may have been stronger at 300m.

    The distance as it drifted would have been visible on the radio screen. A home arrow/indicator on that screen would be handy too.


  • #224
    ozmo
    Registered Users, Registered Users 2 Posts: 3,876 ✭✭✭ozmo


    50km gusts where I am - so grounded today... pitty as I'd say it would look brilliant.

    “Roll it back”



  • #225
    CelticRambler
    Registered Users, Registered Users 2 Posts: 6,890 ✭✭✭CelticRambler


    MajesticDonkey wrote: »
    Yet another reason to stick to the 120m/300m legal limits :)

    Yeah. Well within range of our local trigger-happy, boozed-up hunters! :rolleyes:

    In my defence, though, when I dropped it to 30m it was reporting back an altitude of 16m below ground level. :pac:


  • #226
    smokingman
    Registered Users, Registered Users 2 Posts: 3,754 ✭✭✭smokingman


    CelticRambler wrote: »
    Yeah. Well within range of our local trigger-happy, boozed-up hunters! :rolleyes:

    Where do you live? Alabama?


  • #227
    MajesticDonkey
    Registered Users, Registered Users 2 Posts: 2,213 ✭✭✭MajesticDonkey


    CelticRambler wrote: »
    Yeah. Well within range of our local trigger-happy, boozed-up hunters!

    Just keep in mind that, given the conditions, the air corps and rescue choppers may be trying to get someone in a hurry - that's why the laws exist. They're not going to see something as small as a Mavic until they hit it.


  • #228
    CelticRambler
    Registered Users, Registered Users 2 Posts: 6,890 ✭✭✭CelticRambler


    smokingman wrote: »
    Where do you live? Alabama?
    Not quite, but the necks are just as red - https://youtu.be/QuGcoOJKXT8 (not a documentary! :pac: But way too realistic ...) (and, sorry, no subtitles either) Can't complain too much, though - their recklessness over several weekends last autumn paid for my Mavic!
    MajesticDonkey wrote: »
    Just keep in mind that, given the conditions, the air corps and rescue choppers may be trying to get someone in a hurry - that's why the laws exist. They're not going to see something as small as a Mavic until they hit it.
    Already taken account of. The current conditions don't change anything here - we get that kind of traffic all the time (but was also one of the reasons I didn't want to be flying on the far side of the motorway where the air ambulance and police helicopters come in to land .... )


  • #229
    OgreSwamp
    Registered Users Posts: 115 ✭✭OgreSwamp


    Homer wrote: »
    Those are merely guidelines and are largely inaccurate for places like Dublin.
    The vast majority of Dublin including the coastline has a maximum height limit of 15 metres or roughly 50ft as it is either class C or class G airspace.
    Flying above 15m requires permission from the IAA. The entire coastline from Bray to skerries is covered as the coastguard regularly flies at low altitudes in that area and doesn’t want to hit a drone while trying to rescue people that need their help.
    The IAA should really make that clearer on their drone guidelines!

    Is the coastline no flight zone at all? Or I can fly under 15m (talking about 40 foot area, Dun Laoghaire)? Will permit help to fly around coastline?

    Am I right that the only legal way to fly above town areas - is to do registration and then by notifying aero space controlling tower?

    As far as I understand the cheapest way to get cert - to learn theory myself and pass IAA Flight Test with those guys: https://safedrone.ie? Seems like FlyRyte do only package - no option to just do the test.

    It is quite ridiculous that test price is like 5x of the driving test. Considering that cars are more dangerous, car price is waaaay higher than drone and people usually drive them on daily basis.


  • #230
    Homer
    Registered Users, Registered Users 2 Posts: 4,329 ✭✭✭Homer


    OgreSwamp wrote: »
    Is the coastline no flight zone at all? Or I can fly under 15m (talking about 40 foot area, Dun Laoghaire)? Will permit help to fly around coastline?

    Am I right that the only legal way to fly above town areas - is to do registration and then by notifying aero space controlling tower?

    As far as I understand the cheapest way to get cert - to learn theory myself and pass IAA Flight Test with those guys: https://safedrone.ie? Seems like FlyRyte do only package - no option to just do the test.

    It is quite ridiculous that test price is like 5x of the driving test. Considering that cars are more dangerous, car price is waaaay higher than drone and people usually drive them on daily basis.

    Coastline and the vast majority of Dublin is maximum altitude of 15m, that includes city centre which in theory is a no fly zone as its a densely populated area anyway!


  • #231
    OgreSwamp
    Registered Users Posts: 115 ✭✭OgreSwamp


    Homer wrote: »
    Coastline and the vast majority of Dublin is maximum altitude of 15m, that includes city centre which in theory is a no fly zone as its a densely populated area anyway!

    I was under impression that “urban areas” (no flight zones) are any populated areas including towns and villages. Not just Dublin city.


  • Advertisement
  • #232
    Homer
    Registered Users, Registered Users 2 Posts: 4,329 ✭✭✭Homer


    Yes but if you take that literally (not over towns and villages) you would never get to fly as pretty much everywhere is close to a town or village lol! The main areas to avoid or at the very least excercise caution, are areas along the coastline and major urban cities where the coastguard or police helicopter could at any time be flying at altitudes easily reached by mavics and phantoms etc..


  • #233
    ozmo
    Registered Users, Registered Users 2 Posts: 3,876 ✭✭✭ozmo


    Bruthal wrote: »
    ...The distance as it drifted would have been visible on the radio screen. A home arrow/indicator on that screen would be handy too.

    I got a free month of airdata(healthydrones) with my Litchi - its usually free, but the paid version gets you lots of info on the windspeeds... including direction.

    This was the day I was trying to get some show shots - no plans definitely to be flying in winds like this again :O nearly 60Km/hr (36mph) :O

    2zhf4gw.png

    Amazing drone.

    “Roll it back”



  • #234
    McMurphy
    Registered Users, Registered Users 2 Posts: 13,365 ✭✭✭✭McMurphy


    Anyone else experiencing issues with photos and videos no longer syncing to your phone?

    Took my mavic up over a wind farm on the Tipp/Laois border last week, and got some really nice shots, but unfortunately can't seem to find them, either on my phones gallery, or from within the app.

    The videos saved ok, and I can view it by going in to the app, but its not within my phones gallery.

    Previously, photos used to get automatically saved in a gallery on my phone called "DJI" and videos used to go into a folder called "DJI record" now neither are getting auto synced, and indeed it looks like the photos didnt save at all.

    Is this happening anyone else?


  • #235
    ozmo
    Registered Users, Registered Users 2 Posts: 3,876 ✭✭✭ozmo


    Johnny Dogs wrote: »
    Is this happening anyone else?

    There is an option to disable this - could you have it turned it off?
    "Locally Cache videos during shooting".

    “Roll it back”



  • #236
    tedpan
    Registered Users, Registered Users 2 Posts: 4,627 ✭✭✭tedpan


    Is the original file saved to the SD card?


  • #237
    McMurphy
    Registered Users, Registered Users 2 Posts: 13,365 ✭✭✭✭McMurphy


    tedpan wrote: »
    Is the original file saved to the SD card?
    ozmo wrote: »
    There is an option to disable this - could you have it turned it off?
    "Locally Cache videos during shooting".

    I don't think I changed anything in my settings (maybe I did, unknowingly) will have a look this evening, a Google makes me think that it definitely isn't only me experiencing it.

    One guy recommends downgrading software on both the mavic and the DJI app. Q

    Will stick the SD card in the laptop and have a look this evening.


  • #238
    ozmo
    Registered Users, Registered Users 2 Posts: 3,876 ✭✭✭ozmo


    Johnny Dogs wrote: »
    I don't think I changed anything in my settings (maybe I did, unknowingly) will have a look this evening, a Google makes me think that it definitely isn't only me experiencing it.

    One guy recommends downgrading software on both the mavic and the DJI app. Will stick the SD card in the laptop and have a look this evening.

    The quailty of the video on the drone is superior anyway to the cached version on the phone. The phone is only 720p with possible dropouts in signal - when the drone is 4K and not affected by signal dropouts.


    Only problem is what to use to edit these huge files from the drone...

    Ive been using a couple free tools to Losslessly clip and join the files - much quicker than reprocessing them - takes seconds only.

    “Roll it back”



  • #239
    Matt Simis
    Registered Users, Registered Users 2 Posts: 8,718 ✭✭✭Matt Simis


    Yeah I wouldnt even notice if I didnt have the cached version.. I thought that was just for reviewing local footage to find a crashed drone and capturing audio narration.. not like, actually to view.

    I use Wondershare Filmora for editing, seems fast enough to edit as is them compress all the clips at the end of the process.


  • #240
    theothernt
    Registered Users, Registered Users 2 Posts: 875 ✭✭✭theothernt


    Johnny Dogs wrote: »
    One guy recommends downgrading software on both the mavic and the DJI app.

    That's terrible advice, don't downgrade anything :rolleyes:


  • Advertisement
  • #241
    McMurphy
    Registered Users, Registered Users 2 Posts: 13,365 ✭✭✭✭McMurphy


    theothernt wrote: »
    That's terrible advice, don't downgrade anything :rolleyes:

    if you have been running a stable and bug free firmware, and after a firmware upgrade suddenly start experiencing lots of bugs and glitches, it would be entirely reasonable, indeed even make common sense to revert back to a previous firmware.

    I am sure people would prefer a device on an older version of software that was stable and worked over a glitchy one.


  • #242
    Homer
    Registered Users, Registered Users 2 Posts: 4,329 ✭✭✭Homer


    Just be cautious of running your drone on an older version of software if its still under warranty as I was told after my drone malfunctioned and crashed (under warranty) that they will look to see what version of firmware you were running when it crashed.
    It prompts you every time you enter the app to ensure you are running the latest version of software. Not sure if its true that they would or could look to refuse a warranty return on that basis but thats what the guys in the repair centre told me!


  • #243
    McMurphy
    Registered Users, Registered Users 2 Posts: 13,365 ✭✭✭✭McMurphy


    Homer wrote: »
    Just be cautious of running your drone on an older version of software if its still under warranty as I was told after my drone malfunctioned and crashed (under warranty) that they will look to see what version of firmware you were running when it crashed.
    It prompts you every time you enter the app to ensure you are running the latest version of software. Not sure if its true that they would or could look to refuse a warranty return on that basis but thats what the guys in the repair centre told me!

    Ah, I've no plans to downgrade myself H.

    I only mentioned it that it was a suggested fix from a user over on the DJI forums.


  • #244
    theothernt
    Registered Users, Registered Users 2 Posts: 875 ✭✭✭theothernt


    Johnny Dogs wrote: »
    if you have been running a stable and bug free firmware, and after a firmware upgrade suddenly start experiencing lots of bugs and glitches, it would be entirely reasonable, indeed even make common sense to revert back to a previous firmware.

    I am sure people would prefer a device on an older version of software that was stable and worked over a glitchy one.

    If your video stream and pics aren't being saved properly, then the first thing to look at is the app that runs on the phone - downgrading the drones firmware, although possible, is quite extreme.

    You may not have changed any setting in DJI Go 4 app, but it's possible for settings to get reset from time to time - seems to happen more so on Android from what I read, I use the iOS app.

    And since my initial reply, there has been another firmware update for the Mavic (I thought we were done with updates as the Mavic is quite mature now, but anyway!) so that be worth trying?


  • #245
    smokingman
    Registered Users, Registered Users 2 Posts: 3,754 ✭✭✭smokingman


    ozmo wrote: »

    Ive been using a couple free tools to Losslessly clip and join the files - much quicker than reprocessing them - takes seconds only.

    Can I ask what you're using for that?


  • #246
    ozmo
    Registered Users, Registered Users 2 Posts: 3,876 ✭✭✭ozmo


    smokingman wrote: »
    Can I ask what you're using for that?

    Sure- functionality is basic - does two things only - you can cut 4K mp4 files into pieces and you can join them all up - main feature is its done without reencoding, so it takes literally seconds on files a gig in size- plus no loss in quality.

    For best speed use on an ssd or use one physical hard disk for source and another different physical drive for the destination.

    https://www.mp4joiner.org/en/

    splitter_en.jpg

    “Roll it back”



  • Advertisement
  • #247
    McMurphy
    Registered Users, Registered Users 2 Posts: 13,365 ✭✭✭✭McMurphy


    theothernt wrote: »

    And since my initial reply, there has been another firmware update for the Mavic (I thought we were done with updates as the Mavic is quite mature now, but anyway!) so that be worth trying?

    And on that, updated yesterday morning, all well (or so I thought) until it come to uploading the upgrade.

    Upgrade failed error.

    Result = controller won't connect with AC.

    Have connected AC to dji assistant and upgraded there, but the controller won't upgrade, it downloads software then says "upgrade failed" try again.

    Also, telling me that the controllers current firmware is version 0.000.000 which would suggest to me that the controllers not got software installed on it.

    I will get on to customer service later (they weren't open yesterday evening), but I think my drone and controller might be going back to dji by the looks of things.


  • #248
    Homer
    Registered Users, Registered Users 2 Posts: 4,329 ✭✭✭Homer


    Which is a pain in the hoop by the way.. It has to go back to Holland (Central DJI warehouse and repair centre) and get in the Q to be looked at so expect a turnaround of about 4-6 weeks.
    Thats how long mine took. Granted I had a backup as I use mine several times a week for work.


  • #249
    Wanton
    Registered Users, Registered Users 2 Posts: 585 ✭✭✭Wanton


    Johnny Dogs wrote: »
    And on that, updated yesterday morning, all well (or so I thought) until it come to uploading the upgrade.

    Upgrade failed error.

    Result = controller won't connect with AC.

    Have connected AC to dji assistant and upgraded there, but the controller won't upgrade, it downloads software then says "upgrade failed" try again.

    Also, telling me that the controllers current firmware is version 0.000.000 which would suggest to me that the controllers not got software installed on it.

    I will get on to customer service later (they weren't open yesterday evening), but I think my drone and controller might be going back to dji by the looks of things.

    You shouldn't need to send the Drone back. They will most likely just request the controller.

    They will most likely replace it with an "as new" replacement (used) and send you instructions on how to link the replacement with your own drone.

    Make sure to take note of your original serial numbers as they have (had) a habit of not updating their system to show they have replaced items.

    Try not to send your drone back unless you have to as they will mostly likely not send back your original drone iirc, and if you know yours is working best to try keep it!

    This is just based on a lot of stuff I was reading last year, but it may have improved.


  • #250
    ozmo
    Registered Users, Registered Users 2 Posts: 3,876 ✭✭✭ozmo


    I have a dead phantom 4 controller lost to a bad flash- very weary now of updating and will only update if there is a clear benefit - not every request.

    Too risky to update each release.

    “Roll it back”



  • #251
    McMurphy
    Registered Users, Registered Users 2 Posts: 13,365 ✭✭✭✭McMurphy


    Wanton wrote: »
    You shouldn't need to send the Drone back. They will most likely just request the controller.

    They will most likely replace it with an "as new" replacement (used) and send you instructions on how to link the replacement with your own drone.

    Make sure to take note of your original serial numbers as they have (had) a habit of not updating their system to show they have replaced items.

    Try not to send your drone back unless you have to as they will mostly likely not send back your original drone iirc, and if you know yours is working best to try keep it!

    This is just based on a lot of stuff I was reading last year, but it may have improved.

    Yeah they have now said that I should send it back, I have the refresh package, so I'm hoping for a new drone, we will see how it plans out.

    I have the forms all filled, but don't seem to have any email notification acknowledging same

    Also, will double check when near a laptop, but I do not think they provided me with any details as to who or when would be collecting the package to ship it out to Nederland.


  • Advertisement
Advertisement