The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

Blisterman wrote: »

Update on this,
I submitted a new refund request this time for the original flight. And it now appears to have been accepted.

I got the same email a couple of days ago.

Just wondering if anybody else had this problem and if so is there a fix.
When I go into manage my flight on Ryanair and click change my flight its showing that I paid €270 for my existing flight, I paid €320 inc priority and seats etc.

sibersha wrote: »

Had Flights booked for April with both RA and AL for 6 people

Got the money back from Ryan Air no problem. Aer Lingus refunded me less than 50% of the amount paid for the flights earlier in the year, have messaged them on twitter numerous times, called them a number of times too. Each time to be told it would be sorted in the next few days and nothing happens. Asked to speak to manager / supervisor on last two calls and they would not even afford me that courtesy.

Submitted a claim with small claims court via Swords District Court last week for fee of €25 so will see how that goes.

Same here Flight back in March, cancelled, voucher requested, out of a goodwill, still nothing. Every time I call, I told two weeks, it was same two weeks 4 months ago. And they claim on the website they have processed 90% of all the requests - bull****.

pc7 wrote: »

AL refunded me a flight two weeks ago, but only my ticket! And not husbands who was on same booking. Really hope they sort it quickly as had refund for mine in 2 days!

I remember, when doing a refund for my Ryanair flights, I had to tick a box to say that I wanted a refund for both people named on the flights. It was easy to miss. Maybe there was a similar box to tick on Aer Lingus?

Cillian0 wrote: »

I did it, got all my flights refunded at once....

Brilliant idea...

If everyone who has an outstanding refund requested there data it might get Ryanair to finally clean up their act on refunds.

.... I guess the prospect of a heavy fine focuses the mind wonderfully...

paddy19 wrote: »

Refund cheques for bookings made through travel agents are drawn on CitiBank Europe in Frankfort.

"Ryanair customers may face charges of up to €100 to cash refund cheques
People will have to go to bank branch to cash cheques drawn on a German bank"

https://www.irishtimes.com/life-and-style/travel/ryanair-customers-may-face-charges-of-up-to-100-to-cash-refund-cheques-1.4421303

"cash/lodge and there would be a fee of between €20 and €100, depending on what the Germans charged."

This has got to be a new low....

This seems deliberately designed to frustrate customers who used travel agents.

I checked (no pun intended) with the German Bank app N26 but they won't take cheques.

Anyone know anyway of doing this at minimal cost?

I received a US Dollar Cheque this year and the Credit Union lodged it for me no problem at a very good forex rate also, which they get via Fexco.

I was a frequent flyer and I have had alot of refunds so far this year from just two trips abroad:

From March when the SHTF

Tap Air Portugal via BOI Chargeback, they gave me the voucher runaround so I hit them for a charge back and was successful.

Aer Lingus I had an Aer Lingus TATL cancellation and it took from April until August to refund me, it was messy as I had booked using my Credit Card for an elderly uncle. I eventually got back the money but it took patience and perseverance on my part. GDPR made life difficult and it took an amount of impersonating my uncle until he and thus my Credit Card were successful.

Azul Brazilian I had a flight cancelled on me and subsequently rescheduled to a date like a month later in April, website was beyond useless and the English language was very poor. I got a refund as luckily I had used Paypal and went through their dispute resolution process to for to get the money back.

Post-initial lockdown

British Airways cancelled on me and I rescheduled to Gibraltar instead of Malaga same day over the phone, about a week later that flight also got canned. I managed to arrange a refund over private Twitter DM and the refund process worked fine back to Paypal.

Ryanair flight was rescheduled to a different date and time, took the refund and was entirely automated online. Refunded back to my Paypal again.

Easyjet flight was rescheduled to a different airport and time, there is a big difference between Gatwick and Stansted :rolleyes: took the refund and was entirely automated online. Refund came back to my card same day as Ryanair.

Azul (again) am still awaiting on a refund from the Brazilian airline Azul but they have promised it within 90 days, I am sending in the chargeback form now anyway against them as they don't fill me with confidence.

British Airways (again) flight time change on me causing me to miss my connection via Azul which are a separate ticket & airline, both flights subsequently cancelled and changed so no loss financially to me. I won't be booking a separate self-transfer for a while again after that risk. Went direct to the Twitter DM option and got a cancellation and refund within a few hrs of the DM being received.

A total of 11 cancelled flights out of 13 flights booked, I always opt to pay by Paypal now whenever its available as it gives me that extra fall back protection. This came in especially useful when dealing with Azul airlines the first time around. Always book direct from the airline and avoid screen scrapers and third party sites.

I can't fault Ryanair, Easyjet both had simplistic processes, I got tired of waiting on the phone to British Airways so went the twitter route, it worked perfectly twice. Ryanair the only airline that got me to Spain and back last month on a trip I really needed, one of just 8 flights that day out of Dublin.

Happy days!!!

Just before Christmas AIB finished my chargeback claim and gave me back €2.5K.
Aeroflot told me it will take 3 years according to their new law.

Rock Steady Edy wrote: »

Can anyone tell me if I have a case here?

Basically, booked Aer Lingus flights for Paddy's weekend (13 -16) March to the UK for 3 people. Decided not to travel due to Cononavirus and the fact that the UK didn't seem to have a grip on the situation. Received an email from AL one minute after the outbound flight was scheduled to depart saying I could change the flights. When I got home, their website indicated that the ability to change flights had been available for a week. This was incredibly annoying.

I logged a complaint on 17 March to say that if they had communicated with me when they changed the policy I could have changed the flights. About a week later I was sent a reply saying I could apply for a voucher, which I did. I chased that about 2 weeks later and told to be patient and that it would be processed. I chased it up again on 19 August and told that in fact that I would not be getting a voucher as the flight was before a particular date in March, but I could accept a refund of taxes less an administration fee (this would effectively amount to a refund of €0).

I replied pointing out again that if they had communicated with me when they changed their policy I could have changed my flights. Today I received the same response that they will only refund the taxes less administration fee and to respond to them if I would like to accept it. They ignored my point about lack of communication.

My credit card company say it is too late to accept a claim as it is after 4 months - I pointed out I was waiting for a reply from AL.

Amount lost is €135, so not huge, but to my mind AL's non-communication caused it. Do I have a case and who should I take it up with?

I eventually asked what the tax refund would come to and was told €23. Pleasantly surprised it wasn't zero, and to avoid wasting any more time on it, I accepted. Received €81 back on my card, which works out to be the full fare less 6 x €9 administration fees. I've no idea why they gave me this, but happy with the outcome in the end. I did consider pursuing through the small claims court as someone suggested but the €25 fee (and all the extra paper work) put me off on a relatively small sum.

Anybody know what is happening with QuickPark? Sent them some mails on getting refunds but no response and don't know what they are doing.

Caranica wrote: »

My parents foolishly took the Ryanair voucher in April and booked for another destination, to travel in January. January flights cancelled (ex Cork) and they were initially told that the original voucher was void as they used it. They got a new voucher for the additional top up they paid for the new booking. Got through to online chat last week and they said that the original voucher is still valid but expires in April. They are absolutely refusing to convert it to a refund. Is there any hope for them?

EU consumer law and EU 261 in particular offers you protection above the normal terms and conditions an airline specifies.

When you accept a voucher you sign up to new contract where the EU protections are at best hazy. You get these crazy conditions where you have to use the voucher within a short period. The airline wants to just pocket your money!

Your best bet is to try a chargeback based on latest flight date but it will not be easy.

Good luck.

Augeo wrote: »

"original voucher is still valid but expires in April" if unused the original voucher gets paid out as cash.

"Originally Posted by Caranica
They are absolutely refusing to convert it to a refund.

Augeo is right, per Ryanairs terms and conditions:

Travel vouchers can be redeemed for cash at the end of their 12 months’ validity period.

https://www.ryanair.com/ie/en/useful-info/help-centre/faq-overview/travel-voucher1#0-0

You could try quoting that at them but I still think chargeback might be easier.

Just document when Ryanair told you they will not give you a refund.

actuar90 wrote: »

How long did the charge back with AIB take? We are now waiting months on them to resolve this

6-7 months