The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

ShoulderChip · 24-10-2020 7:34pm

ShoulderChip wrote: »

Has anyone experienced trying to get a holiday voucher in return for a lost deposit with Joe Walsh tours?

Anyone? They are ignoring my mails and tweets ðŸ˜”

paddy19 · 25-10-2020 7:20pm

Apologies if you have covered this already, but why are you looking for a voucher rather than a refund?

Vouchers confuse the picture and make it almost impossible to get a chargeback.

pc7 · 27-10-2020 9:19am

Just wondering what is the latest AL changed anyones flight? I've a flight to Paris Friday (it has flown daily), they have a second flight that was put on for the match (I would think, which is now cancelled), so I've moved our tickets to that flight in the hope they cancel it! Anyone know what the latest they've pulled/changed flights have been? thanks.

monaghanmissus · 27-10-2020 3:43pm

aslamshaun wrote: »

I started a chargeback with AIB in the first week of this month (Not related to flights or hotels). They said 40 days were their standard timeframe before COVID. I guess its a waiting time now

BTW, how long is your chargeback going right now?

Initiated a chargeback with AIB on June 29th - so almost 4 months for me. Rang earlier and after a long wait the lady on the phone could give me no update. Said to ring back in a fortnight.

pc7 · 27-10-2020 3:56pm

monaghanmissus wrote: »

Initiated a chargeback with AIB on June 29th - so almost 4 months for me. Rang earlier and after a long wait the lady on the phone could give me no update. Said to ring back in a fortnight.

I have found AIB so poor during this for chargebacks. Have friends with other banks and they are done in a matter of two weeks. Wonder could the financial regulator do anything

leelee77 · 28-10-2020 10:48am

Hi all,

Looking for a bit of advice please. I booked 2 internal flights with Virgin Australia back in Feb 2020. They were non-refundable flights.

Obviously now due to Covid Australia has closed its borders so it would be impossible to fly with them. We booked our flights to Oz with Singapore Airlines and they refunded us.

Virgin Australia went into voluntary administration and have been taken over but will only offer conditional credits. I'd prefer the money back as who knows when Australia will open their borders. I booked the flights with BOI MasterCard but their terms say you can only apply for chargeback for up to 180 days after you book the flight and we are way past that now

Any advice would be much appreciated

gerard2210 · 28-10-2020 5:44pm

BrentMused wrote: »

Hi all,

Luckily Ryanair changed the flight times for a flight I was not going to be able to attend. I had written the money off long ago but was thankfully able to get a refund as a result.

I was due about €350, however, received a notification from PayPal (who I paid with) today to say that Ryanair have issued a refund of just €14!

I presume this is the cost of seats or something similar, so I’m just wondering if Ryanair are processing different costs (e.g seats, flights, bags) separately or if they may have made on error on this?

Thank you.

Did you book everything at the same time? Or book seats separately?
I got the full amount back as one payment, (flights, bags and seats). I paid for everything at same time.
I wonder is the 14 euro a refund of the tax and you were charged for the flights.

BrentMused · 29-10-2020 4:38pm

gerard2210 wrote: »

Did you book everything at the same time? Or book seats separately?
I got the full amount back as one payment, (flights, bags and seats). I paid for everything at same time.
I wonder is the 14 euro a refund of the tax and you were charged for the flights.

Thanks Gerard.

Shortly after posting I realised the error was on my part. I had purchased a flight change via PayPal at the beginning of the pandemic but had paid the initial flight fee via my card.

Got an email from Ryanair last night to say they were refunding the balance to my card so all is well and in order.

aslamshaun · 30-10-2020 11:30am

monaghanmissus wrote: »

Initiated a chargeback with AIB on June 29th - so almost 4 months for me. Rang earlier and after a long wait the lady on the phone could give me no update. Said to ring back in a fortnight.

Oh, so I'm guessing it'll be atleast Feb/March 2021 when they start the chargeback process for me.

Another question, can they reject the chargrback request at that time saying it's well over 120 days protection?

gypsylee · 30-10-2020 3:03pm

Anyone else still waiting on a refund from Ryanair for August flights? Our return flights to Lanzarote on the 4th and 8th of August were cancelled, requested a refund and still nothing.

Stratvs · 31-10-2020 10:30pm

gypsylee wrote: »

Anyone else still waiting on a refund from Ryanair for August flights? Our return flights to Lanzarote on the 4th and 8th of August were cancelled, requested a refund and still nothing.

Not August but I had Tenerife for September '20 booked since Feb, that was cancelled so I changed it (perhaps naively at the time) to Gran Can for Mar 21. That was also cancelled on 16/10/20 when FR cancelled all winter ex Cork. Got offer of voucher on 19/10 rejected it went for cash refund. Got refund to card yesterday.

vicwatson · 31-10-2020 10:45pm

Ryanair

Got email offering refund link, open the link, complete details and send, but it goes to a broken page. So annoying.

Can I apply for the refund via their refunds page?

Stratvs · 01-11-2020 11:02am

vicwatson wrote: »

Ryanair

Got email offering refund link, open the link, complete details and send, but it goes to a broken page. So annoying.

Can I apply for the refund via their refunds page?

This may work

https://onlineform.ryanair.com/ie/en/cash-refund

pgj2015 · 01-11-2020 1:23pm

was supposed to be flying with ryan air april 2020, they cancelled the flight in march, still havent got a refund from them, is this normal? i rejected they travel voucher a couple of times and said i wanted a refund.

gerard2210 · 01-11-2020 1:26pm

pgj2015 wrote: »

was supposed to be flying with ryan air april 2020, they cancelled the flight in march, still havent got a refund from them, is this normal? i rejected they travel voucher a couple of times and said i wanted a refund.

You better chase them up. I had flights for July cancelled in early May, got refund in August.

pgj2015 · 01-11-2020 1:31pm

gerard2210 wrote: »

You better chase them up. I had flights for July cancelled in early May, got refund in August.

will do. last time I will fly with those cowboys.

Orchids · 01-11-2020 3:12pm

pgj2015 wrote: »

was supposed to be flying with ryan air april 2020, they cancelled the flight in march, still havent got a refund from them, is this normal? i rejected they travel voucher a couple of times and said i wanted a refund.

Same here but booking ref no longer exists, when I fill in the refund details I get this message

'Your request has been sent
Unfortunately the information entered does not match the information provided at the time of booking.'

When I try ringing them, I'm holding on for hours to no avail

Stratvs · 01-11-2020 4:30pm

Orchids wrote: »

Same here but booking ref no longer exists, when I fill in the refund details I get this message

'Your request has been sent
Unfortunately the information entered does not match the information provided at the time of booking.'

When I try ringing them, I'm holding on for hours to no avail

I had that with a different booking to the one I mentioned above. I’d accepted a voucher and later used it for a new booking. That second booking was then cancelled. When I tried for refund it said “as your booking was paid for with a voucher that voucher has been reissued”. Tried for refund using the later cancelled booking and got same message. Went back and used the booking ref from the old booking and it accepted that and said was in a queue for refund. That only went in lately so still waiting on that.

It seems booking refs and emails are very specific ( I’d changed email since the old booking and even though MyRyanair has new email had to put in old email and old booking ref for it to accept it )

Living Off The Splash · 03-11-2020 10:40am

I have a cancelled Ryanair flight that was part paid using a Gift Card/Voucher.

In September 2020 this part of the payment was refunded with a new Gift Card/Voucher. It has an expiry date of January 2021 on it. Then I got an email saying it had an expiry date of March 2021 on it. I recently got an email saying it had an expiry date of October 2021 on it.

All seem active. I have absolutely no idea what is the correct date. I contacted them about it and they have just ignored my correspondence.

Blisterman · 04-11-2020 1:49pm

Applied for a refund with Ryanair on a return flight which had been rescheduled. The total price was €203.94. I got an email today saying

"Dear Customer,

We acknowledge your request for a refund in lieu of a travel voucher for your unused booking.

We confirm that your refund request has been processed back to the form of payment used to pay for your booking. Your issuing bank will take 5-7 working days to process this refund amount back to your account.

The amount refunded to your credit/debit card/method of payment is EUR 11.61

Please note the travel voucher issued has been voided and can no longer be used"

Does anyone know why I haven't been refudned the full amount. And what can I do now?

EDIT:
Managed to get through to Ryanair Chat, and apparently, because i'd booked using a voucher I'd gotten from an earlier cancelled flight, I'd only be refunded the difference I paid in cash for the earlier flight, and my earlier voucher would be reinstated.
The problem is the earlier voucher only had a years validity and now expires in April.
Surely They need to honour the voucher for at least a year from now?

05-11-2020 10:46am

gypsylee wrote: »

Anyone else still waiting on a refund from Ryanair for August flights? Our return flights to Lanzarote on the 4th and 8th of August were cancelled, requested a refund and still nothing.

Still waiting on refunds for flights cancelled in June, given the voucher but rejected it.

pgj2015 · 05-11-2020 11:39am

I again rejected the travel voucher and requested a refund, no reply, this was 2 days ago.

05-11-2020 12:28pm

pgj2015 wrote: »

I again rejected the travel voucher..........

You can only reject the voucher once iirc .......... after that there's a message along the lines of "you've already done this"

Curb Your Enthusiasm · 05-11-2020 12:33pm

I thought vouchers have to have expiry dates of at least 5 yrs or expiry was outlawed?

pgj2015 · 05-11-2020 12:33pm

Augeo wrote: »

You can only reject the voucher once iirc .......... after that there's a message along the lines of "you've already done this"

no, i didnt get that message. must try the chat feature if i dont get any response within a week or two.

05-11-2020 1:25pm

Curb Your Enthusiasm wrote: »

I thought vouchers have to have expiry dates of at least 5 yrs or expiry was outlawed?

The ryanair voucher turns into a refund if not used within 12 months.

The 5 year thing is for purchased gift vouchers etc

pc7 · 11-11-2020 4:42pm

Anyone any luck yet with an AIB chargeback at all?

Stratvs · 11-11-2020 4:54pm

Stratvs wrote: »

Not August but I had Tenerife for September '20 booked since Feb, that was cancelled so I changed it (perhaps naively at the time) to Gran Can for Mar 21. That was also cancelled on 16/10/20 when FR cancelled all winter ex Cork. Got offer of voucher on 19/10 rejected it went for cash refund. Got refund to card yesterday.

Just as a follow on to above, had another cancellation which went in for cash refund claim on 28/10/20. Got Paypal notification of refund last Monday & refund to card today. Both cases took under 2 weeks from claim to cash back. Had expected a lot of hassle from what I've seen so was very surprised.

pgj2015 · 11-11-2020 6:49pm

ryan air cancelled my april 2020 flight in march, said they would refund me, then they kept offering me travel vouchers which I rejected a few times. they haven't contacted me in months. anyone else waiting this long for a refund?

Living Off The Splash · 13-11-2020 3:27pm

Airlines are required to refund people for cancelled flights within a week of the cancellation.

The EU, because of the pandemic allowed this time to be extended.

We are now eight months in to this pandemic and both Ryanair and Aer lingus have not refunded some people for flights cancelled las March/April.

Is eight months not enough time for them to do this?

They are taking the piss.

Time for the EU to step back in again and call time. Give them a further month, then start imposing fines.

The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

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