Surface Pro 4

Jimmy Iovine · 16-06-2016 9:01pm

Fingleberries wrote: »

Did the Type Cover not protect the screen?

No because the corner of the laptop hit the floor. That caused a very tiny crack in the top right of the screen. It caused havoc with the touchscreen capability of my laptop.

Because it was an accident, I had to return it and pay up. I think it was over €300. I erased the price very quickly from my memory to be honest.

It is exactly like having a smartphone without a cover. You run the risk of cracking the screen if you aren't careful.

When I say have a case for this, I mean a bag. I put mine into the bag after every use now. I take no chances.

ROS123 · 03-08-2016 9:09am

Jimmy what process did you have to follow to get the device repaired / replaced ?

senordingdong · 03-08-2016 9:13am

Jimmy Iovine wrote: »

My screen was cracked. I put it in my bag without a case. A terrible mistake.

They aren't as durable as an older laptop, but that's no reason to not get it. Take good care. It's a beautiful machine.

****.
I have a sturdy laptop bag, back from when laptop bags were a thing.
I'll route that out.

Jimmy Iovine · 03-08-2016 12:24pm

ROS123 wrote:

Jimmy what process did you have to follow to get the device repaired / replaced ?

It was back in October so I can't fully remember. Contact Microsoft Ireland. Check their site for a number.

What's your issue? I broke my screen in May but it wouldn't turn on at all in October. They would have replaced it for free only for the fact that I had a cracked screen.

ROS123 · 03-08-2016 3:24pm

Jimmy, yes it is a cracked screen, it is not responding very much to touch, it wont bring up the keyboard and the pen only opens it with a double click, not to the pen on the screen. I have looked online in Ireland for someone to repair it, no success so far. I will try MS but I am alarmed that they could be so careless with your payment details, I will certainly avoid doing that if possible. I do need to get it fixed though, it is too expensive and to useful to me to leave it without fixing it.

Jimmy, thank you for getting back to me....

fret_wimp2 · 03-08-2016 3:42pm

Jimmy Iovine wrote: »

I was the victim of fraud about a week after I rang Microsoft to pay for the repair. No one else would have my card details. I made no online purchases around that time.

I am certain it was because of the Microsoft call.

If you have used your card at all since it was sent to you then no, you cant be certain it was MS.
Im pretty sure an accusation like this is against the rules on boards.

I dont work for MS, however i am in IT, and like all giant companies, MS dont want or need publicity like that and so take high precautions to ensure it doesnt happen.

Suggest you talk to your bank, let them do the detective work before passing blame around.

ROS123 · 03-08-2016 4:51pm

I have just been in touch with MS about returning the Surface and its a third party company that handles the returns for MS.

Jimmy Iovine · 03-08-2016 4:55pm

fret_wimp2 wrote: »

If you have used your card at all since it was sent to you then no, you cant be certain it was MS.
Im pretty sure an accusation like this is against the rules on boards.

I dont work for MS, however i am in IT, and like all giant companies, MS dont want or need publicity like that and so take high precautions to ensure it doesnt happen.

Suggest you talk to your bank, let them do the detective work before passing blame around.

I wrote my previous post on my phone and my point may have been missed. I don't suspect that Microsoft did anything untoward. Personally, I won't be giving information out over the phone again.

I can see how you would assume that I am accusing MS. I will amend my post. Actually I just deleted that part. Not arsed making a deal about it.

Jimmy Iovine · 03-08-2016 4:56pm

ROS123 wrote: »

I have just been in touch with MS about returning the Surface and its a third party company that handles the returns for MS.

Yes. Pack it well.

fret_wimp2 · 03-08-2016 7:39pm

Jimmy Iovine wrote: »

Not arsed making a deal about it.

Its just a phone call to the bank, takes about 10 mins and 3 weeks or so later, you get your 300 bucks back. 10 minute call isnt a big deal and a refund of 300 quid for the sake of a short phonecall seems to be worth it to me at least.

You need to have your card cancelled anyway, otherwise you're at risk of this happening again, and again and again.

Jimmy Iovine · 03-08-2016 9:01pm

fret_wimp2 wrote: »

Its just a phone call to the bank, takes about 10 mins and 3 weeks or so later, you get your 300 bucks back. 10 minute call isnt a big deal and a refund of 300 quid for the sake of a short phonecall seems to be worth it to me at least.

You need to have your card cancelled anyway, otherwise you're at risk of this happening again, and again and again.

All done and dusted many months ago, thankfully.

ROS123 · 09-08-2016 2:20pm

Great service, I got an email this morning to say a replacement is already on its way.. Happy out... Thank you for the help on this..

The_Chap · 22-08-2016 10:13pm

Well I've had my surface pro 4 for a couple of weeks now, mostly impressed but the high res screen is playing havoc with my most used programs, Sage 50 for one is almost unusable and no amount of scaling changes improve matters!

fret_wimp2 · 23-08-2016 7:14am

The_Chap wrote: »

Well I've had my surface pro 4 for a couple of weeks now, mostly impressed but the high res screen is playing havoc with my most used programs, Sage 50 for one is almost unusable and no amount of scaling changes improve matters!

As much as I'd like to add that to the list of bugs with the surface pro 4, its not actually a fault of the device.

IF you use sage on any pc with that high of a res it will look terrible.

I have the same issue with photoshop elements 10. Adobe's answer is for me to buy their latest version of elements.

CatInABox · 23-08-2016 7:44am

fret_wimp2 wrote: »

As much as I'd like to add that to the list of bugs with the surface pro 4, its not actually a fault of the device.

IF you use sage on any pc with that high of a res it will look terrible.

I have the same issue with photoshop elements 10. Adobe's answer is for me to buy their latest version of elements.

Are you guys running the Windows 10 Anniversary Update yet? Apparently there's been some improvements made to how Windows scales Legacy apps, like Notepad for example. Here's an article on it.

From reading it though, it sounds like they still need the developers of those apps to patch their apps, which is kinda the crux of the matter in the first place. At least now it's only adding one line of code in, but I still can't see companies/developers spending time/money working on older software.

Conba · 21-03-2017 12:59pm

My 5 year old Asus laptop has packed it in so it's time to get a new device. From all that I've read the Surface Pro 4 seems like the ideal replacement for me but I'm wondering if it's best at this stage to hold on for the new SP5. The problem is I'm reading as many guesses of an October announcement on that, as an April one. I can hold out until April but October is definitely too far off.

So, what are people's opinions - would an SP4 still be a good purchase this late in the cycle? How does it stack up after a year of use or more? And if the SP5 is announced in April how much of a tumble will SP4 prices likely take?

senordingdong · 21-03-2017 2:06pm

SP4 has lots of life left in it so there's no harm staying behind the latest curve, especially if it's for replacing a much older machine.

As for price drops, there'll be a huge gap between the announcement and availability. A bigger gap then for arrival on our shores.

I'd say your best bet is to buy SP4 now, from abroad if possible. Huge disparity in pricing here.

Fingleberries · 21-03-2017 3:31pm

I find the Surface Pro 4 to be an excellent piece of kit. I've had mine for about a year now (core i5, 4GB RAM, 128GB SSD) and it's still running like a charm and unless the Surface Pro 5 has some fantastic feature that I've never thought of, then I would be perfectly happy to continue with it.

If you can find a deal where you get the Type Cover included, then go for that. I got mine from a place in the ilac centre for €899 - I couldn't say no at that price.

Side note: If you want to use it for playing games, however, I wouldn't recommend this model. It'll handle some older games (e.g. Star Wars the Old Republic, that type of thing) OK but more modern games, forget about it (Killer Instinct will run in brutal resolution no effects, no chance for anything like Forza or Halo 5 )

ablelocks · 21-03-2017 4:55pm

surface pro 4 is on deals of the day at amazon today

Garry Logan · 28-03-2017 9:34am

I would not consider my Surface Pro 4 as the best replacement for my laptop.

The keyboard is just too flimsy for serious typing.

Don't get me wrong, I love the gadget and use it quite a bit. But not as my main workhorse.

Conba · 28-03-2017 9:39am

Thanks for the feedback all - I bought the Surface Pro 4 in Harvey Norman in the end. I'm finding it pretty much as I expected / hoped so far and particularly like using it in portrait mode when attached to my big keyboard and mouse.

CatInABox · 28-03-2017 9:41am

Garry Logan wrote: »

I would not consider my Surface Pro 4 as the best replacement for my laptop.

The keyboard is just too flimsy for serious typing.

Don't get me wrong, I love the gadget and use it quite a bit. But not as my main workhorse.

Surface Book, on the other hand, is amazing. Typing on it is a joy. The only keyboard related quibble I have is the up and down keys are half height, two keys in the space of one. You do get used to it, but it could be better.

SeeMoreBut · 09-04-2018 4:41pm

Anyone else have the intermittent issue with battery not charging when plugged in?

Ms told me to reset the device now after trying sending on the battery report

senordingdong · 09-04-2018 8:46pm

SeeMoreBut wrote: »

Anyone else have the intermittent issue with battery not charging when plugged in?

Ms told me to reset the device now after trying sending on the battery report

Yep, it's a stock issue at this point.
I get around it by keeping the charger unplugged from the mains until It's needed.

SeeMoreBut · 09-04-2018 8:55pm

senordingdong wrote: »

Yep, it's a stock issue at this point.
I get around it by keeping the charger unplugged from the mains until It's needed.

Thanks. Should it be covered under warranty?

I bought it via ms uk online store 23 months ago

senordingdong · 09-04-2018 10:04pm

SeeMoreBut wrote: »

Thanks. Should it be covered under warranty?

I bought it via ms uk online store 23 months ago

No idea. I expect their would have been a patch by how, if it was software issue

SeeMoreBut · 05-12-2018 4:04pm

My surface pro 4 has developed the flickering issue

https://support.microsoft.com/en-gb/help/4230448/surface-pro-4-screen-flicker

Onto support and they tried to say it is not covered when their site clearly states it is

Davy · 07-12-2018 5:18pm

SeeMoreBut wrote: »

My surface pro 4 has developed the flickering issue

https://support.microsoft.com/en-gb/help/4230448/surface-pro-4-screen-flicker

Onto support and they tried to say it is not covered when their site clearly states it is

Why did they say its not covered?
Once the device has no other damage, setup a service repair, and you will get a replacement device within the week.

SeeMoreBut · 11-12-2018 7:52am

Davy wrote: »

Why did they say its not covered?
Once the device has no other damage, setup a service repair, and you will get a replacement device within the week.

Twitter hep says yes. Phone support say no. I guess they’re playing hardball on phone.

They’ve emailed me to say I determined that your device has a screen flickering, which isn't cover in replacement process (only scramble is).

I’ve yet to reply

Surface Pro 4

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