Ikea launches Buy Back scheme, giving voucher refund of up to 50% of used furniture

Patsy167 · 18-05-2021 7:51am #1

https://www.joe.ie/life-style/ikea-buy-back-unwanted-furniture-ireland-706205

If you own Ikea furniture that is now unwanted, you can pop to this link and see how much Ikea will give you to return it - apparently you don't even need to unflatpack (if that's a word...)

Pricing structure

As new – no scratches: 50% of the original price
Very good – minor scratches: 40% of original price
Well-used – several scratches: 30% of original price

If Ikea accepts your products for resale, you will receive an IKEA refund card for the agreed amount.

Refund cards are redeemable for an unlimited period of time from the date of issue and can be used in store (excluding our Bistro's, Restaurants or Swedish Food Markets) or online, on all products except IKEA Food.

Products you can return

The specific products that are eligible for the buy back scheme are listed here but will include the following:

All dressers, office drawer cabinets, small structures with drawers, display storage, sideboards
Bookcases and shelf units
Small tables
Multimedia furniture
Cabinets
Dining tables and desks
Chairs and stools (excl upholstered or leather chairs and stools)
Chest of drawers
Children’s products (excluding Baby products as below)
PAX accessories

Products you cannot return

Non-IKEA products
Hacked or modified products
Non-assembled IKEA products
Products that have been used outside including outdoor furniture
Mattresses & Bed Textiles (such as Blankets and Mattress toppers)
Sofas / armchairs
Other soft good (pillows, towels, curtains etc.)
Items containing glass
Kitchens including worktops, cabinets and fronts
PAX Wardrobes
Other over-sized items
Appliances and other electrical items
Baby products such as cots, mattresses and changing tables
Upholstered or leather products
Market hall products
Non-furniture items

This was due to launch last November after some pilot schemes in smaller regions, but was delayed due to the second lockdown.... and then the third. Heard on the radio news this morning though that it is now up and running.

How does it work?

Follow the step-by-step process using the buy back estimator tool. You pick the type of furniture it is, make a judgement of the condition, and it gives you an estimate of the buyback value.

You scan the QR code it gives, then need to take it into a participating store. There will be a physical inspection where the estimate will be reviewed and a final price confirmed

machiavellianme · 18-05-2021 8:00am

Getting a fully assembled item back to IKEA for inspection will probably rule this out for most people. Great idea in theory, tricky to use in practice.

Pique · 18-05-2021 10:59am

The fact that you can't return something that isn't assembled is odd.

18-05-2021 11:22am

Pique wrote: »

The fact that you can't return something that isn't assembled is odd.

Surely you just return an unassembled item for full refund?
This is for used furniture

djdunny · 18-05-2021 11:25am

bubblypop wrote: »

Surely you just return an unassembled item for full refund?
This is for used furniture

Im pretty sure he means an item of furniture that has been assembled but may be small enough to carry into store fully intact - rather than reduced back down to its flatpack state.

jimmycrackcorm · 18-05-2021 11:30am

Pique wrote: »

The fact that you can't return something that isn't assembled is odd.

Because a bit might be missing that renders the whole unit useless.

GBX · 18-05-2021 11:33am

jimmycrackcorm wrote: »

Because a bit might be missing that renders the whole unit useless.

They will likely check it anyway. Ikea's customer service for missing parts is usually fantastic so doubt that would cause an issue. Unless it something that is end of line.

18-05-2021 11:38am

djdunny wrote: »

Im pretty sure he means an item of furniture that has been assembled but may be small enough to carry into store fully intact - rather than reduced back down to its flatpack state.

Ah yes!!
Of course, I see now

PCros · 18-05-2021 11:57am

When I was going through the process there is no option for the Dublin store.

Are we sure this is applicable to Ireland as it just has all the UK stores?

18-05-2021 12:01pm

PCros wrote: »

When I was going through the process there is no option for the Dublin store.

Are we sure this is applicable to Ireland as it just has all the UK stores?

From 31st May. https://www.ikea.com/ie/en/customer-service/terms-conditions/ikea-buy-back-service-terms-and-conditions-pub9e989950

podgeandrodge · 18-05-2021 7:24pm

If anyone has one of these discontinued items from Ikea for sale let me know - can't find anywhere and current one broken.

Fingleberries · 19-05-2021 10:08am

Pique wrote: »

The fact that you can't return something that isn't assembled is odd.

Probably a requirement to ensure that all the pieces are still there.
Does make it tricky to bring the furtniture / shelving unit back to the store, though.

Dr Bolouswki · 22-05-2021 7:16pm

"Non-assembled IKEA products"

I took this to mean items that don't require assembly?

JohnnyChimpo · 24-05-2021 2:05pm

Some stuff in my house I just checked and youd get a better deal on adverts.ie tbh (corner sofa/sofa bed, chaise longue). But I'm sure it'll be handy for some things

.42. · 30-06-2021 12:03pm

IKEA said that used products returned as good as new with no scratches will be bought for 50% of the original price, while items with minor scratches will be bought for 40%.

Furniture that is well used with several scratches will be bought for 30%, it added.

Full Article:>> https://www.rte.ie/news/business/2021/0630/1232175-ikea-buy-back-service/

IKEA's Buy Back service has been officially launched in Ireland as part of the furniture maker's commitment to becoming fully "circular" and climate positive by 2030.

The new service encourages customers to sell back IKEA furniture that they no longer need. In return they receive a voucher to spend at the store for use when they need something.

The furniture will be resold by IKEA within their Circular Hubs (previously Bargain Corner), at cheaper prices, thereby giving a second life to IKEA products.

The company said this helps to prevent perfectly useable materials from entering landfill unnecessarily.

IKEA said that used products returned as good as new with no scratches will be bought for 50% of the original price, while items with minor scratches will be bought for 40%.

Furniture that is well used with several scratches will be bought for 30%, it added.

It would be interesting to know if people are getting back good amounts of returns

JTMan · 30-06-2021 1:12pm

Interesting.

More on the Ikea website here: https://www.ikea.com/ie/en/customer-service/services/buy-back-estimator-tool-pubc644de60

There are a lot of exclusions ...

Hacked or modified products
Non-assembled IKEA products
Products that have been used outside including outdoor furniture
Mattresses & Bed Textiles (such as Blankets and Mattress toppers)
Sofas / armchairs
Other soft good (pillows, towels, curtains etc.)
Items containing glass
Kitchens including worktops, cabinets and fronts
PAX Wardrobes
Other over-sized items
Appliances and other electrical items
Baby products such as cots, mattresses and changing tables
Upholstered or leather products
Market hall products
Non-furniture items
Products purchased more than 7 years ago

Henry... · 30-06-2021 1:13pm

JTMan wrote: »

Interesting.

More on the Ikea website here: https://www.ikea.com/ie/en/customer-service/services/buy-back-estimator-tool-pubc644de60

There are a lot of exclusions ...

Looks like more exclusions than inclusions

Also the price isn't great

Atlantic Dawn · 30-06-2021 1:14pm

I can see a rise in domestic disturbances with rows erupting during the disassembly process.

GBX · 30-06-2021 1:17pm

Atlantic Dawn wrote: »

I can see a rise in domestic disturbances with rows erupting during the disassembly process.

Because the rows assembling can be a sight to behold! Can almost break a couple :pac:

namloc1980 · 30-06-2021 1:28pm

JTMan wrote: »

Interesting.

More on the Ikea website here: https://www.ikea.com/ie/en/customer-service/services/buy-back-estimator-tool-pubc644de60

There are a lot of exclusions ...

Those exclusions don't leave a whole lot included.

Zaph · 30-06-2021 1:34pm

Atlantic Dawn wrote: »

I can see a rise in domestic disturbances with rows erupting during the disassembly process.

The exclusions include "Non-assembled IKEA products", so I'd read that as being you don't need to disassemble anything. Whatever about putting it together, I'd say taking apart some IKEA furniture would be an absolute nightmare.

KeRbDoG · 30-06-2021 1:53pm

Zaph wrote: »

The exclusions include "Non-assembled IKEA products", so I'd read that as being you don't need to disassemble anything. Whatever about putting it together, I'd say taking apart some IKEA furniture would be an absolute nightmare.

I'd read that ask products you either never put together OR items what didn't need any assembly in the first place. If either is true, it's a little bizarre?

.42. · 30-06-2021 1:53pm

Zaph wrote: »

The exclusions include "Non-assembled IKEA products", so I'd read that as being you don't need to disassemble anything. Whatever about putting it together, I'd say taking apart some IKEA furniture would be an absolute nightmare.

The issue with IKEA furniture is that it tends to go together once.

When you dismantle it and reassemble it , it turns out well dodgy.

Calahonda52 · 30-06-2021 1:58pm

Greenwashing at it's best.
Do the exclusion include their pencils

theunforgiven · 30-06-2021 2:25pm

GBX wrote: »

Because the rows assembling can be a sight to behold! Can almost break a couple :pac:

Yep, been there, almost did that . . not recommended.
Built this GIANT TV cabinet thing, it weighed a tonne . . . .had to move it before everything was already tightened up etc and when lifting it, someone grabbed the end instead of supporting the middle and snap . . .it folded in on itself. . . . we had been at this for atleast an hour or so . . .

I fired it out the back door and went on the beer . . .I put it back together a few days later with wood glue and non IKEA parts, turned out great.

We're still together 10 years later but it was touch and go for a while

ButtersSuki · 30-06-2021 2:34pm

GBX wrote: »

Because the rows assembling can be a sight to behold! Can almost break a couple :pac:

True story - there was a couples therapy show on some channel a good few years ago now (I’m guessing 10ish) and the observers (counselors and shrinks) would observe the couple building a piece of ikea furniture to observe the dynamics of the couple. There would inevitably be a row. I always found it very funny that they picked this as the task.

I my household I put almost everything together, it is never a joint operation. We hired someone once to put a big piece together. Saves a lot of arguments!

event · 30-06-2021 2:46pm

.42. wrote: »

The issue with IKEA furniture is that it tends to go together once.

When you dismantle it and reassemble it , it turns out well dodgy.

Yeah I dont think they are designed to be dismantled

30-06-2021 4:04pm

Non-assembled products aren't included. In other words, the product must be assembled.

They're not gonna take a box of parts off you. They'll take your fully assembled Billy bookcase and give you 30% of the price, then they'll drag it over to the clearance section and presumably sell it at 50% of it's price.

Henry... · 30-06-2021 5:48pm

Weird

A store furniture store taking stuff back

Why would they bother

Muahahaha · 30-06-2021 6:39pm

Deleted User wrote: »

Non-assembled products aren't included. In other words, the product must be assembled.

They're not gonna take a box of parts off you. They'll take your fully assembled Billy bookcase and give you 30% of the price, then they'll drag it over to the clearance section and presumably sell it at 50% of it's price.

Yeah and it also changes the Bargain Corner somewhat. Id be fine with buying an item that was just returned for whatever reason but is still passed fit for sale with opened packaging and a 30-40% discount. But I wouldnt have any interest in items that were used by someone for a few years then sold back to Ikea who sell them on again.

30-06-2021 8:05pm

Muahahaha wrote: »

Yeah and it also changes the Bargain Corner somewhat. Id be fine with buying an item that was just returned for whatever reason but is still passed fit for sale with opened packaging and a 30-40% discount. But I wouldnt have any interest in items that were used by someone for a few years then sold back to Ikea who sell them on again.

Why is that, out of curiousity? Assuming you can have a look at it before buying, I don't really think I see the difference, if I'm honest.

ButtersSuki · 30-06-2021 8:24pm

Henry... wrote: »

Weird

A store furniture store taking stuff back

Why would they bother

Th real reason I suspect is so they can say how wonderfully green they are and how supportive they are of recycling etc. PR and Marketing spin basically for the woke generation.

Muahahaha · 30-06-2021 9:35pm

Deleted User wrote: »

Why is that, out of curiousity? Assuming you can have a look at it before buying, I don't really think I see the difference, if I'm honest.

With the Bargain Corner you're buying something that is essentially 'as new'. It might be an end of line product or ex display or been returned with have the packagng opened but will be in 'as new' condition. A 30% discount for that is decent.

With this scheme you would be buying something that someone has used for a few years and it will have signs of wear and tear. Maybe its just me but I wouldnt place much value on Ikea stuff that has been used for several years. Theres always people trying to sell used Ikea stuff on Adverts and lots of it goes unsold for months on end because buying it new isnt that expensive in the first place. If you did want to save a few quid by buying it second hand then Adverts would be a better place to look, some sellers let stuff go for buttons as they just want it gone.

Gary Scrod · 08-08-2021 12:14pm

https://www.boards.ie/discussion/comment/117198501#Comment_117198501

Are you still looking for a Kasseby Display Box?

appledrop · 08-08-2021 12:33pm

Well we road tested this didn't go as expected.

Kept it in one piece, got it back to shop only for them to inform us that it was bought longer than 7 years ago so no refund!

We only moved 7 years ago + bought it new so a bit scabby on their part. At least they kept it I suppose.

Setanter · 08-08-2021 4:40pm

setanter

podgeandrodge · 09-08-2021 2:00pm

https://www.boards.ie/discussion/comment/117723161#Comment_117723161

Hi Gary, got one off Ebay in the end from the UK. I'd take another one, only if new in box around cost + your effort though. Thanks.

deezell · 01-12-2021 1:02pm

https://www.boards.ie/discussion/comment/117723224#Comment_117723224

It's a pity I didn't see this post first. I was surprised to see they listed discontinued line items, but as I had a very large commercial corner office desk which was never used, I decided to lug it back. Heavy beast with a steel modular frame. I needed a trailer in order not to disassemble. More than 7 years old they said, though it was in new condition. If it was battered but under 7, they'd buy it back, over 7 and like new, they'd take it for free, but not for resale. They said they'd put it in the skip. So much for their 'Green' credentials.

Officer Giggles · 01-12-2021 2:03pm

Unless a product has been discontinued, how can they tell when it was purchased?

deezell · 01-12-2021 3:01pm

The guy who inspected it looked underneath, and read off the manufacture/batch code which was printed underside, or on a sticker on the steel legs. He never looked further at it after that and said it was bought more than 7 years ago. Those desks were modular, when you bought say a corner one with a round end, you got a pick list for the parts, L frame, L table top, round end top, round top extension frame and 3 Tee legs or 5 straight legs. The steel legs or extension frames could be in the warehouse for quite some time before sale. When getting a quote on the buyback estimator, I had to enter each component part, you could get a buyback quote for separate parts, though this product range was discontinued quite some time ago, maybe 6 years. I wasn't expecting 50% of new, but offering to put it on a skip was a joke. Why allow me to get the estimate in the first place, and drive 50km lugging a trailer. 'Green' my arse. They wouldn't even come down to the loading bay to inspect, I had to manhandle it onto a steel trolly, fully assembled, and bring it up on the effing lift, then do the reverse unaided

Muahahaha · 05-12-2021 3:00pm

Yeah it would seem this is nothing more than greenwashing by Ikea.

In any case if anyone has some of their older stuff from decades ago then you could be sitting on a tidy sum of money, some of it is going for thousands at auction

https://www.theguardian.com/lifeandstyle/2021/dec/02/vintage-ikea-1960s-armchair-12k-10-secondhand-swedish-sensations

deezell · 05-12-2021 3:44pm

https://www.boards.ie/discussion/comment/118272028#Comment_118272028

I have 4 chairs same as that orange one in the picture, but red frame not chrome. Bought around 1984, not from IKEA though. (MFI maybe?) Re-upholstered in 1990, now up in the garage attic.

Ikea launches Buy Back scheme, giving voucher refund of up to 50% of used furniture

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